Complaints

This profile includes complaints for Express Recovery Services Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Express Recovery Services Inc.

  2790 Decker Lake Dr West Valley, UT 84119-2057

• 

  Express Recovery Services Inc.

  PO Box 26415 Salt Lake City, UT 84126-0415

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with DOMINION ENERGY VIRGINIA . I do not have a contract with EXPRESS RECOVERY SERVICES. When I requested the original signed contract with this company, they did not deliver it.

  Business Response

  Date: 07/02/2024

  We received this same complaint today from the credit bureau e-***** dispute system. This is the first we have heard, we have not received any request for validation of the debt. We are currently holding the collections process until we can contact our client for validation of the debt. The account has been marked as disputed as required by law. This debt is for service at ***********************************************************. We are contacting the original creditor for debt verification. Once we have that, we will send a copy to the consumer.

  Customer Answer

  Date: 07/02/2024

   
  Complaint: 21928680
  
  I am rejecting this response because: I do not have a contract with your company and therefore, I am not liable for any debt with your company. I demand that you remove this from my credit report ASAP. Non-compliance will result in a complaint with the **** and a fine of $1000 in pursuant to 15 USC 1681n.
  
  ********* De *****

  Customer Answer

  Date: 07/02/2024

  That is irrelevant as on four different occasions I have requested for the original signed contract with the company I am complaining about. It is clear they are again buying themselves time. I have no contract with this company, I am not liable for the debt with this company and I have no knowledge of any service at the current address they specified in their response. Remove this item from my credit report and if I should receive another response such as the last asking me for documentation I will submit a complaint to the **** on all three companies involved.

  Business Response

  Date: 07/02/2024

  As stated, we can only respond to requests made to us. Utility services typically do not have a signed agreement as they are generally done over the phone. We have received this request and are investigating it. That's all we can do in this situation. It has been marked as disputed.

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving calls daily from the number ************. On 05/08/2024 at 12:45 pm I attempted to call back to inquire what company this was calling me. the number does not identify its name when it answered, puts you on hold for the next avail rep. I asked the company name - the male voice identified the company as EXPRESS RECOVERY and stated the automatic call dialed me and he needed my information in order to speak with me. I asked what company they represent (so I could determine if this is a legit call). He refused to provide that information and informed me that unless I provide my information he cannot speak with me. I reiterated his number called me, I need to know why/what company they are calling for. He hung up. (1) when calling, an automated message plays that does not identify the name of the company; (2) I was denied information that would tell me if this is a legit call. I was not asking for anyone's personal information but rather the name of the company they represented in calling me; (3) I called back a second time and repeatedly heard the automated message to press 1 or press 2. Then I was on hold and received an automated message stating "to request a call back at ************ press.." I looked for an email to complain to the company directly, I attempted to match the number that called me to the name given by the male who answered my call, and I attempted to identify the second number in the automated message - this number is identified as ERC aka Enhanced Recovery Company which I have been unable to connect to the name Express Recovery. the manner in which Express Recovery answered me is unacceptable. IF they had told me the name of the company the acct belongs, I would have informed them of a bankruptcy and asked for a number/email to fax the letter verifying. But they would not tell me anything to verify. A business is obligated to provide info when asked. I consider the repetitive calls without providing this information as deceptive harassment.

  Business Response

  Date: 05/08/2024

  This complaint is filed with the wrong company. We are not associated with either phone number listed in the dispute. **************'s automated message states their hours of operation, which are different than ours, in Eastern Time. We are located in **** (Mountain Daylight time zone) and not in any other states. We are not associated with Enhanced Recovery Services. 

• Initial Complaint

  Date:04/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ****************************. I do not have have a contract with Express Recovery Services. They did not provide me with the original contract I requested.

  Business Response

  Date: 04/06/2024

  Our records indicate the accounts are still outstanding, however this client has requested that none of their accounts be reported to credit. We are in the process of removing these accounts.

  Customer Answer

  Date: 04/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with *******************. I do not have a contract with EXPRESS RECOVERY SVCS IN, nor was I provided a copy of an original contract upon request.

  Business Response

  Date: 03/04/2024

  There is not enough information contained in this complaint for us to verify whether or not this consumer is the consumer who owed the debt. He can contact our office at ************ or ************ and verify his identification details. If it is not the correct consumer we will be happy to help him with the process he needs to take.

• Initial Complaint

  Date:01/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with wasatch pediatrics . I do not have a contract with Express Recovery Services they did not provide me with the original contract as I requested

  Business Response

  Date: 01/31/2024

  This account is at our attorney's office and has been reduced to judgment. It appears to be a valid judgement. We have marked the debt as disputed on the credit report.

• Initial Complaint

  Date:01/13/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ********************* I do not have a contract with EXPRESS RECOVERY SERVICES INC reporting this debt. I have never received any communication about this debt, and they have failed to provide me with an original copy of contract as requested.

  Business Response

  Date: 01/15/2024

  In review of the history of this account, it appears that when ****************************** was notified about the account, she did ********************** it up in a reasonable amount of time. We have issued a deletion to the credit bureau for this account.

• Initial Complaint

  Date:10/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with dominion energy. I do not have a contract with express recovery. They did not provide me with the original contract as I requested.

  Business Response

  Date: 10/09/2023

  We have no record of any correspondence from ****************. There is no contract for the debt. *********** accounts are governed by statute in the *************. The debt has been paid as of today and will be reported to the credit bureau with a 0 balance.

• Initial Complaint

  Date:09/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with QUEST STAR GAS DBA DOMINION ENERGY. I do not have a contract with Express Recovery Services Inc. They did not provide me with an original contract as requested.

  Business Response

  Date: 09/13/2023

  We have not received any requests for documentation from Mr. *******, we will send him documentation on the account. Questar Gas/Dominion Energy has assigned the account to our office for collection. The debt is created by statute for a public utility. There is no signed agreement created for Questar Gas accounts.

  Customer Answer

  Date: 09/13/2023

  
  Complaint: ********
  
  I am rejecting this response because:

   

  I asking that the collector please send the information to ********************** to prove it is in deed my debt and not some my fathers  . I’ll need to see a colored photo ID or some sort of proof this is my debt. 

  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 09/13/2023

  Because the information contains PHI we do not send that through email. Our records indicate the account is for Jr. a copy has been sent through the mail. You can also call our office to verify the date of birth and social security number listed on the account. We can be reached at ###-###-#### or ###-###-####.

  Customer Answer

  Date: 09/15/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  will they  be able  to provide a colored photo ID of the debt owner  ? I’ll need more proof this is my debt . Just my name DOB and SSN isn’t enough as far as I’m aware. Please advise 

  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 09/15/2023

  We have sent a copy of the information containing the service address, date of birth and social security number provided at the time of the utility connection. If you believe you have been a victim of identity theft you can provide us with a police report or signed affidavit of ID theft (ftc.gov) and we will start a fraud investigation with our client.

• Initial Complaint

  Date:08/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Express recovery systems, now operating under Clear Management Solutions, contacted me today 08/01/2023 regarding a supposed debt. The name on the debt being my maiden name that I have not had in almost a decade, at an address I havent been at in almost a decade, and belonging to an urgent care I havent been to in almost a decade. I was explaining this to the person who contacted me and she was immediately combative, rude, unprofessional, and assuming. When I told her I wanted proof of the debt she disconnected the call. I believe this debt is past statute of limitations given the information I provided above. I would like this debt removed and I would like the person who contacted me to receive reprimands for her behavior.

  Business Response

  Date: 08/02/2023

  This complaint does not contain enough information for us to research her claims. I don't show any communication with *************************. She states in her complaint that this account was under her maiden name, but does not list the maiden name. There is also no account number provided or what phone number we contacted her at. We would need some additional information in order to research this further.

  Customer Answer

  Date: 08/02/2023

   
  Complaint: 20405759
  
  I am rejecting this response because:

   

  I am providing the additional information they needed.

  maiden name: ************

  phone number they contacted me at: ************

  Phone number they contacted me from: **************

  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/03/2023

  I have checked all of our call records for Clear Management Solutions and Express Recovery Services. I do not show any calls being made to this phone number. The ************ is not a phone number that belongs to Express Recovery or Clear Management.

• Initial Complaint

  Date:05/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You reported a charge off to my account but you were either included in my chapter 7 **************** bankruptcy, or settled in full.

  Business Response

  Date: 05/25/2023

  Please provide us with additional information regarding this account. We show no outstanding accounts under this customer name. We do not report anything as a charge-off, it would be an active collection account or paid collection account. We need additional information to determine what account **************** is referring to. An original creditor, or account number, even an amount reported could be helpful.