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Business Profile

Heating and Air Conditioning

Krafft Service Corporation
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.91

Average of 55 Customer Reviews

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Review Details

  • K. S

    Date: 10/19/2023

    K. S

    Date: 10/19/2023

    As usual, thorough, efficient and friendly service. One service contract we know we can rely on. Thanks, Jeff.

    Krafft Service Corporation

    Date: 11/10/2023

    Thank you so much for your kind words! We are so glad to hear that you are happy with our service, and in particular, our technician Jeff. We strive to provide our customers with the best possible experience, and we are committed to making sure that they can rely on us for their HVAC needs. We appreciate your business.

  • Joe R

    Date: 09/26/2023

    Joe R

    Date: 09/26/2023

    Krafft has taken care of my furnace and AC for the past 40 years, and has always been conscientious, efficient, timely, and helpful. Krafft is my ideal of a great company to do business with.

    Krafft Service Corporation

    Date: 11/10/2023

    Thank you so much for your kind words! We are so honored to have been your trusted HVAC partner for the past 40 years. We are proud of our reputation for being conscientious, efficient, timely, and helpful, and we are committed to providing our customers with the best possible experience. We are so grateful for your business and your trust in Krafft. We look forward to continuing to serve you for many years to come.

  • Pia M

    Date: 09/08/2023

    Pia M

    Date: 09/08/2023

    The work was done well. The repairmen were clean and polite. The price was better than competitors and most of all, I think they are an honest company. I recommend them.

    Krafft Service Corporation

    Date: 09/13/2023

    Thank you so much for your kind words! I'm glad to hear that you were happy with the work that was done, and that you found our prices to be competitive. I'm also glad that you believe that we are an honest company. We take pride in providing our customers with quality service at a fair price, and we're always happy to hear that we've met your expectations. Thank you for recommending us to others!

  • richard m

    Date: 07/05/2023

    richard m

    Date: 07/05/2023

    Response and service tech were very good, but pricing is high. Service call and diagnostic charge of $175 is reasonable, but the charge for motor capacitor replacement for $245 is high. Actual part cost is max $25 so the labor price is $220. That's too much for less than an hour on site.

    Krafft Service Corporation

    Date: 07/26/2023

    We appreciate you taking the time to provide feedback on your weekend service for no AC. We charge a flat rate for labor, which includes the cost of travel, diagnosis, and overhead. Our prices are also higher for weekend emergency service which is, in effect, overtime hours. We believe that this is a fair and transparent pricing structure. We understand your concern about the pricing for the capacitor replacement. We do charge a premium for our services, but we believe that our technicians are highly skilled and experienced, and that we provide a high level of customer service. Thank you again for your feedback. We value your business and we look forward to serving you in the future.

  • Theodore G

    Date: 06/22/2023

    Theodore G

    Date: 06/22/2023

    Consistently excellent service by John August, who has been serving us since 2017.

    Krafft Service Corporation

    Date: 07/26/2023

    Thank you so much for your kind words! We are so glad to hear that you have been consistently satisfied with John's service. He is a valued member of our team, and we are proud to have him on board. We appreciate your business and we look forward to serving you for many years to come.

  • Falana S

    Date: 06/15/2023

    Falana S

    Date: 06/15/2023

    Excellent service as always - very pleased with the company & the service they provide…

    Krafft Service Corporation

    Date: 07/26/2023

    Thank you so much for your kind words! We are so glad to hear that you have been consistently satisfied with our service. We strive to provide our customers with the best possible experience, and we are always happy to hear that we have met your expectations. We appreciate your business and we look forward to serving you for many years to come.

  • Travis T

    Date: 05/18/2023

    Travis T

    Date: 05/18/2023

    No new customers! Waste of time! Recommended to me by a friend. Spent time looking through the company website to ensure they service my jurisdiction and they do. Took time to call. But they’re not servicing new customers in my jurisdiction. Business is so good they don’t have time to update their website? A small change by their web team could save lots of would-be customers time and hassle , especially when those would-be customers may be dealing with, oh perhaps a significant situation involving the largest investment they’d ever make in their lives. At a time when live, online, publicly-available inventories are a thing, do better Krafft Service Corporation, please.

    Krafft Service Corporation

    Date: 07/26/2023

    We are so sorry to hear that you had a negative experience with our company. We understand that you were disappointed to find out that we are not servicing new customers in your jurisdiction, and we apologize for the inconvenience this caused. We take customer feedback very seriously, and we are committed to providing our customers with the best possible service. We will use your feedback to improve our website and our customer service processes.

  • E X

    Date: 05/12/2023

    E X

    Date: 05/12/2023

    My recent Kraft service call was excellent. As a long time customer I know I can always count on them to do very good work. The technician, Jerome, was the best.

    Krafft Service Corporation

    Date: 05/17/2023

    Thank you for your kind words! We are always happy to hear that our customers are satisfied with our service. We take pride in providing excellent customer service, and we are glad that you have experienced it firsthand. Jerome is a valued member of our team, and we are lucky to have him. We are always happy to hear that our customers appreciate his efforts. Thank you for being a loyal Krafft Service customer!

  • Amy P

    Date: 04/29/2023

    Amy P

    Date: 04/29/2023

    Carlton/Field Engineer
    Extremely Reliable and Professional!

    Main Office-Thankyou for the
    “Text” Option
    Service Reminders!

    Krafft Service Corporation

    Date: 05/02/2023

    Thank you for your feedback. We have employed several new avenues to keep in touch with our customers about our services. The text messaging is one of the most popular ways for 2 way communication between us and our customers. We can be reached by text or phone from the same number - ************. Thanks for your business!

  • tlb l

    Date: 04/22/2023

    tlb l

    Date: 04/22/2023

    As always Krafft Service has done a stellar job!

    I discovered my a/c wasn't working early this afternoon and in under 40 minutes (via Krafft's after-hours contact), Terrence arrived and after thoroughly checking the system, determined the issue was a bad wire which he fixed. Terrence did an EXCELLENT job. Thank you!

    Krafft Service Corporation

    Date: 05/02/2023

    Thank you for posting about your weekend emergency service provided by Terrence. It's good to hear that he was able to diagnose & repair the problem all in one visit. Terrence is a highly valued employee here on Team Krafft, and a very talented technician. We appreciate your feedback, and thank you for your business.

Krafft Service Corporation is BBB Accredited.

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