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Nuwber, Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Nuwber, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Nuwber, Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Nuwber, Inc

      700 N Fairfax St Ste 614 Alexandria, VA 22314-2085

    • Nuwber, Inc

      901 N Pitt St Ste 170 Alexandria, VA 22314-1564

    Customer Complaints Summary

    • 175 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like my information removed from Nuwber website. I never authorized this.

      Business Response

      Date: 11/15/2023

      Dear *******,
      My name is *****, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (***********************************************). In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

    • Initial Complaint

      Date:11/09/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I asked them 4 days ago to remove my listing from their website of all my personal information. They said they would take it down within 24 hours. It is still there and now they have my email address

      Business Response

      Date: 11/15/2023

      Hello,
      My name is *****, Support manager of Nuwber, Inc. We are sorry for any inconveniences our website caused you. 
      I want to inform you that your information was already deleted from our website nuwber.com. However, your profile can still be listed in the search results. The removal of a broken link from the search engines is a natural process. It might take from 2 days to 8 weeks to delete your information from ******* ****, and *****. This process is controlled by them. To speed up this process, you have to contact them directly.

      Here are the guidelines for removing information from ******* Please read through the instructions listed there. It is important that you have verified that the websites have removed your information. If you see search results with outdated content or invalid URLs, you can use the Remove outdated content page.
      *****************************************************************
      ******************************************************

      If you have any questions feel free to contact us.

      Customer Answer

      Date: 01/09/2024

      It has been two months and they have not taken the data down yet. Please help.thank you.

      Business Response

      Date: 01/16/2024

      Hello,

      Could you please provide a screenshot or a link to the page where you still see your information?

      Customer Answer

      Date: 01/18/2024

      As of 1/18/24, It has now been removed

    • Initial Complaint

      Date:11/06/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I continually am hounded by speculative realtors from all parts of the globe at all hours of the day and night about selling a property Nuwber has listed me as the primary contact for. I am not now and I have never been associated with this property. I call them and they tell me they rely on the accuracy of your site and that they are under no obligation to delete my name from their lists.

      Business Response

      Date: 11/15/2023

      Dear *********,
      My name is *****, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (***********************************************). In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

      Customer Answer

      Date: 11/16/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *****************************

    • Initial Complaint

      Date:10/27/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This website contains my personal information; and I want it removed. When I searched my name (************************) on the internet the information is available on their website.

      Business Response

      Date: 11/15/2023

      ********,
      My name is *****, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (***********************************************). In addition, each user can contact ************************** support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

    • Initial Complaint

      Date:10/17/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Violation of personal privacy. Online search shows my PII even after I asked for suppression. The link takes to a page on my profile that does have 41 error indicating removal, but the Nuwber search in online results is visible, showing home address, etc. My nuwber profile is ******************************************************************

      Business Response

      Date: 11/06/2023

      Hello,
      My name is *****, Support manager of Nuwber, Inc. We are sorry for any inconveniences our website caused you. 
      I want to inform you that your information was already deleted from our website nuwber.com. However, your profile can still be listed in the search results. The removal of a broken link from the search engines is a natural process. It might take from 2 days to 8 weeks to delete your information from ******* ****, and *****. This process is controlled by them. To speed up this process, you have to contact them directly.

      Here are the guidelines for removing information from ******* Please read through the instructions listed there. It is important that you have verified that the websites have removed your information. If you see search results with outdated content or invalid URLs, you can use the Remove outdated content page.
      *****************************************************************
      ******************************************************
      If you have any questions feel free to contact us.

      Customer Answer

      Date: 11/18/2023

      I never got a notice that I needed to respond; yet BBB "closed" my complaint. Do better.

    • Initial Complaint

      Date:09/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****************************************************************** Please see link for Nuber profile page. I did not allow this information to be public, nor did anyone associated with me allow this. Parts of the profile are correct, others are not. There are portions that can put me and family members in harms way, and violate my safety. I'm afraid to say which parts as they seem to fish for information with this practice. This should not be public. I demand the business take the page down. They have an "opt out" page to request that you information be taken down, however in order to receive instructions, you have to provide an email address - which feels predatory as well. I do not trust this site with a direct connection with me.

      Business Response

      Date: 10/26/2023

      Dear ********,
      My name is *****, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

    • Initial Complaint

      Date:09/20/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Nuwber.com is an online site that avails personal information to the public. Their "opt out" form fails to provide the option for removal. It only yields error messages such as "Remove request from this email was already performed." I received the error message with the first opt out attempt. This was not a repeat attempt. The result is that a removal email is never received to complete the opt out process. The company therefore offers no apparent opt out option for removal of the two sites pertaining to information about me. I have attached URL's for the two sites.

      Business Response

      Date: 09/27/2023

      Hello,
      My name is *****, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (***********************************************). In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

      Customer Answer

      Date: 10/12/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      I appreciate that the company provided a fast response and attention to the issue.

      Regards,

      **************

    • Initial Complaint

      Date:08/15/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My date of birth and all my personal information are displayed on Nuwber website without my consent. I have been harassed and scammed in the last few years because Nuwber sold my personal information and put me in danger of identity theft. I have been in emotional distress and thinking to take legal action against Nuwber.The opt out didn't work. This is a violation of my rights. I want my personal data removed immediately otherwise I will fill a lawsuit.

      Business Response

      Date: 09/05/2023

      Dear *****,
      My name is *****, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (***********************************************). In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

    • Initial Complaint

      Date:08/03/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 15, 2023, I noticed a large amount of personal and sensitive information about me on the internet that could lead to identity theft and other crimes was published by Nuwber, Inc without my consent. I selected the option on their website to OPT-OUT. Nuwber, Inc. removed personal/ sensitive information from its website, but did not remove it from ****** search., etc. My name, phone number and full address are displayed publicly as a heading on these searches. Its been more than two weeks and this company has not removed my personal and sensitive information from all apps, pages, social media sites and ****** searche. I request my personal, and sensitive information are removed from all search engines immediately.

      Business Response

      Date: 08/23/2023

      Hi,

      My name is *****, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 

      This email is to inform you that your information was already deleted from our website nuwber.com. However, your profile can still be listed in the search results. The removal of a broken link from the search engines is a natural process. It might take from 2 days to 8 weeks to delete your information from ******, ****, and *****. This process is controlled by them. To speed up this process, you have to contact them directly.

      Here are the guidelines for removing information from ******* Please read through the instructions listed there. It is important that you have verified that the websites have removed your information. If you see search results with outdated content or invalid URLs, you can use the Remove outdated content page.
      *****************************************************************

      ****************************************************************************************************************************************

      If you have any questions feel free to contact us.

    • Initial Complaint

      Date:07/21/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My information is always found under someone else's profile. I followed their steps numerous times and it is not helping. They say it is ******** fault, it is not. Please help! Thanks,*********************

      Business Response

      Date: 07/31/2023

      Dear ********,

      My name is *****, I am a support manager of Nuwber, Inc.

      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 

      At first, we are happy to inform you that your record is removed  from our website. However, your profile can still be listed in the search results. The removal of a broken link from the search engines is a natural process. It might take from 2 days to 8 weeks to delete your information from ******, ****, and *****. This process is controlled by them. To speed up this process, you have to contact them directly.

      If you still have any questions, do not hesitate to contact us.

      Customer Answer

      Date: 08/15/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]



       Complaint: ********



      I am rejecting this response because:

      ---------- Forwarded message ---------
      From: ******** ****** <***************@***.***>
      Date: Sat, Aug 12, 2023 at 5:07 PM
      Subject: Complaint #********
      To: [email protected] <[email protected]>

      The issue is not resolved because as you can see below, my name is still attached to someone else's profile on nuwber.com. I went through ******, like I was told. Nuwber.com did remove my personal information, but shorty afterwards, my name will be placed under someone else's profile. This is beyond irritating for me because my name is unique and there is no one else with my name. 

      Thanks,

      ******** ******









      Business Response

      Date: 08/15/2023

      Hello ********,

      We fully removed the page you mentioned in the previous response. Please, feel free to send us these links directly by email if you find more than that.

      In addition, not all the pages contain the same name as yours really provide the information about you, as there are a lot of people with the same names. Anyway, if you have any more pages to remove, we will do it immediately for you. Just send them to our email [email protected]

    Nuwber, Inc is NOT a BBB Accredited Business.

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