Complaints

This profile includes complaints for Nuwber, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Nuwber, Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Nuwber, Inc

  700 N Fairfax St Ste 614 Alexandria, VA 22314-2085

• 

  Nuwber, Inc

  901 N Pitt St Ste 170 Alexandria, VA 22314-1564

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would my personal information to be removed from the internet . I don't feel safe . thank you!

  Business Response

  Date: 08/08/2022

  Dear *******,

  My name is Kelly, I am a support manager of Nuwber, Inc.
  
  We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
  
  At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (https://nuwber.com/removal/link). In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.
  
  Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
  
  If you still have any questions, do not hesitate to contact us.

• Initial Complaint

  Date:08/01/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found my personal information on Nuwber's website https://nuwber.com/person/************************ and filled out the form for it to be removed on 6/24/22. The form says: Are you *****************? Don’t feel comfortable with your info on our site? We respect your choice to stay private. Nuwber opt out is simple and quick. Follow our video instructions to remove your listing. I have submitted my email as requested on this page: https://nuwber.com/removal/link I've been checking regularly to see if it's been removed but it's still there, even though when I click on the link it says ************************** Your email...Remove request from this email was already performed.
  Desired Settlement:

  Business Response

  Date: 08/08/2022

  Dear ***,
  

  My name is Kelly, I am a support manager of Nuwber, Inc.
  
  We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
  
  At first, we are happy to inform you that your record is removed both from our website and ****** search. In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.
  
  Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
  

  If you still have any questions, do not hesitate to contact us.

  Customer Answer

  Date: 08/11/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************
  

• Initial Complaint

  Date:07/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To my surprise I did a ****** search on my name and there was all my personal information for everyone to see my birthday my address, my phone number, my relatives, what an invasion of privacy so they say you can opt out I tried it didnt work then it says to give your email well they already know to much about me why would I give them anything else, I want them to remove all my information and my family's information that was listed this is giving me so much anxiety,.how can someone plaster your private info..I did try three times to remove with the opt out..I'm asking them to resolve this issue by removing everything on there web site about me and my family l also tried to paste the URL and didn't work...

  Business Response

  Date: 08/01/2022

  Dear *******,
  

  My name is Kelly, I am a support manager of Nuwber, Inc.
  

  We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
  

  At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (https://nuwber.com/removal/link). But be attentive! You should copy the link to your page, not to the search where you see your page listed. In this case everything works in an appropriate way. In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.
  
  Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).

  If you still have any questions, do not hesitate to contact us.

• Initial Complaint

  Date:07/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nuwber.com has posted my name, date of birth and place of birth in its directory which is accessible on line and shows up in a simple ****** search. I ******d myself and found that Nuwber.com has published personal information including my dob and place of birth. I have never set up an account with Nuwber.com or authorized Nuwber.com to publish any information about me. I would like my name and PPI to immediately be removed and for Nuwber.com to instruct ****** and other search engines to remove such listing. My privacy has been breached which could lead to identity theft. Desired Outcome I seek the immediate removal of my name, date and place of birth from the Nuwber.com directory; I seek that Hosting Solutions causes its listing on my name and personal information on search engines to be immediately removed; I seek the right to be forgotten under all applicable state privacy laws, I seek confirmation In writing to e-mail address provided that all of the above actions have been taken.

  Business Response

  Date: 07/29/2022

  Dear *****,
  My name is Kelly, I am a support manager of Nuwber, Inc.
  As for the records of yours are concerned, they were successfully removed from our website. Be mindful of the fact that your information will disappear from the search results within 2-4 weeks. For that reason we’ve utilized a tool to remove your dead link from ****** to speed up the process. We are sorry that information posted on our website has caused you any inconveniences. 
  
  Nuwber as well as any other records provider does not need the permission to post any contact information on nuwber.com. We aim to provide the most accurate and actual information for reunion and privacy purposes.
  All personally identifiable data is free to be published on people-search sites such as Nuwber. We pull these records from publicly available sources such as government and public records, self reported information, and commercial data sources (according to FTC report “Data brokers: a call for transparency and accountability”).
  
  Should you have any further questions, please let us know, we will be glad to assist.

  Customer Answer

  Date: 08/02/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: as stated in the business' reply, my name and PPI have not been removed from the search results. I would like my name and PPI to immediately be removed and for Nuwber.com to instruct ****** and other search engines to remove such listing. My privacy has been breached which could lead to identity theft.
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a Domestic Violence victim, and the business Nuwber has ALL my pertinent information listed, and I would ALL information as it relates to me including phone numbers removed from their website IMMEDIATELY.

  Business Response

  Date: 07/29/2022

  Dear *******,
  My name is Kelly, I am a support manager of Nuwber, Inc.
  We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
  At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (https://nuwber.com/removal/link). In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.
  
  Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
  If you still have any questions, do not hesitate to contact us.
  

• Initial Complaint

  Date:07/26/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I discovered today that all my personal information is being publicized by Nuwber on the internet. This includes everything needed to find me; my contact phones, my email, my home address, all my previous addresses, my date of birth, all my relatives. I never gave permission for them to take all my personal information and publicize it on the internet, .

  Business Response

  Date: 07/29/2022

  Dear ***,
  My name is Kelly, I am a support manager of Nuwber, Inc.
  We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
  At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (https://nuwber.com/removal/link).   In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.
  
  Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
  If you still have any questions, do not hesitate to contact us.
  

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As I was looking for the price on my home value. I came across my personal information it has my email, phone numbers and current address and past addresses on the ****** website provided by NUWBER.com. I never consent to this and this Jeopardise my family's safety because I work in mental health. I have submitted twice to Newber.com but they seem not to care. So please I need my personal information removed ASAP!!!

  Customer Answer

  Date: 07/26/2022

  --------- Forwarded message ---------
  From: ********************* <*********************>
  Date: Mon, Jul 25, 2022 at 7:42 PM
  Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #********.
  To: Better Business Bureau  <[email protected]>
  
  All I'm asking is for these people from Nuwber.com to remove my personal information from everyone to see.
  

  Business Response

  Date: 07/27/2022

  Dear *****,
  My name is *****, I am a support manager of Nuwber, Inc.
  We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
  At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (https://nuwber.com/removal/link). In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.
  
  Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
  If you still have any questions, do not hesitate to contact us.