We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Publishers Directory

Nuwber, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Publishers Directory.

Complaints

This profile includes complaints for Nuwber, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Nuwber, Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Nuwber, Inc

      700 N Fairfax St Ste 614 Alexandria, VA 22314-2085

    • Nuwber, Inc

      901 N Pitt St Ste 170 Alexandria, VA 22314-1564

    Customer Complaints Summary

    • 173 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/27/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over and over I have tried to have all of my personal information is listed on the website Nuwber.com My name, address, date of birth, family members, phone numbers, emails, etc. without success. Each time I have requested to have my personal information removed from this company's website using their own "NUWBER OPT-OUT REMOVE YOUR LISTING" removal instructions that they provide on their website, the link does not work-it is a dead link, and my attempts are unsuccessful. After seeing several of the other complaints from other stating the same experience, I am convinced that this sham of a company is more than aware that the link does not work, and they want to make it difficult for people who don't want their private information shared on such a public format to be able to remove their information so easily. My "Desired Resolution" for this issue is for NUWBER to remove my information from their website, without the cookie cutter template explanation that they have given to others who have complained about having their information on their website. I already know that my information "Is already in free access and openly circulates on the Internet"- but that does not mean that I want Nuwber compiling my information and making it a one stop for my personal information to be pilfered. In closing, I'll utilize a word used in Nuwber's cookie cutter response-"clarify". Let me "clarify", my "Desired Resolution" is for Nuwber to remove my information Immediately.

      Business Response

      Date: 09/29/2022

      Dear *****,

      My name is Kelly, I am a support manager of Nuwber, Inc.

      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 

      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (*******************************). But be attentive! You should copy the link to your page, not to the search where you see your page listed. In this case everything works in an appropriate way. In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).

      If you still have any questions, do not hesitate to contact us.

    • Initial Complaint

      Date:09/20/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This nuwber website posted my sensitive information. It makes me a target for scammers. I want all my information removed from this website.

      Business Response

      Date: 09/27/2022

      Dear **********;,
      My name is Kelly, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (*******************************). In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

    • Initial Complaint

      Date:09/19/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want all information on me removed from their website. I did not provide or approve this to be posted.

      Business Response

      Date: 09/23/2022

      Dear *****,
      My name is Kelly, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and Google search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (*******************************). In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

    • Initial Complaint

      Date:09/19/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I searched for my own cell phone number *************) on ******* a Nuwber notification shows my number belonging to someone else in a different town. I want ALL information pertaining to me and my family removed from any and all of these sites.

      Business Response

      Date: 09/23/2022

      Dear *******,
      My name is  Kelly, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (*******************************). In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

      Customer Answer

      Date: 09/24/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***************************

    • Initial Complaint

      Date:09/17/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to remove my information from the NUWER.com site and pasting the LINK does NOT work. I also tried to call and was DISCONNECTED! Please remove my information from this site.

      Business Response

      Date: 09/22/2022

      Dear ******,
      My name is Kelly, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (*******************************). But be attentive! You should copy the link to your page, not to the search where you see your page listed. In this case everything works in an appropriate way. In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

    • Initial Complaint

      Date:09/16/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My demographics information and familial information is no longer private due to this unfamiliar website.

      Business Response

      Date: 09/22/2022

      Dear *******,
      My name is Kelly, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (*******************************). In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

    • Initial Complaint

      Date:09/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company aggregates personal identifying information and FRAUDULENTLY claims to offer an opt out option. The removal link they feature is a sham. After having trouble opting out on my own, for the past several months I have employed a paid service (********) to attempt to opt out on my behalf. Nuwber has seemingly ignored all correspondence and we have found no success in securing this request. In support of this complaint, I have attached a receipt for the past three months of failed attempts to opt out while the request remains an open ticket in progress.Thank you for any help you may be able to provide.

      Business Response

      Date: 09/20/2022

      Dear *******,
      My name is Kelly, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (*******************************). In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

    • Initial Complaint

      Date:09/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently searched my name on the web and the first result was nuwber. I was mortified to see all and i mean all of my business on the world wide web for any and everyone to see.There were old addresses, phone numbers, my parents/siblings information. This is truly unacceptable especially in this day and age when stealing someones identity is prevalent everywhere. Kindly remove all of my information from your site.

      Business Response

      Date: 09/20/2022

      Dear *******,
      My name is Kelly, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (*******************************). In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

    • Initial Complaint

      Date:09/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This site lists family information and some information which is incorrect and links me to people not associated with me. I have tried to have info removed and link does not work. Also the search still shows this incorrect info associated with my number. Shameful and should be illegal

      Business Response

      Date: 09/19/2022

      Dear ******,

      My name is Kelly, I am a support manager of Nuwber, Inc.

      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 

      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (*******************************). In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).

      If you still have any questions, do not hesitate to contact us.

    • Initial Complaint

      Date:09/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was looking at my house online to see how it compared to others in the area. I have not decided rather to put up for sale. Nuwber was showing my name and number and I clicked on it. There was all my info and even invited others to download my personal information they provided. They listed people related to me that I have never heard of. I was appalled. I went online and asked for it to be removed immediately, and that was a couple weeks ago. They have not! I told my daughter and she looked it up and again, there was everything about her and had all these named attached and her phone number (which fortunately is incorrect). I want my information removed and I want something done to these people to prevent further posting of private information! This is outrageous!

      Business Response

      Date: 09/12/2022

      Dear ****,
      My name is Kelly, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (*******************************). In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

    Nuwber, Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.