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Nuwber, Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Nuwber, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Nuwber, Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Nuwber, Inc

      700 N Fairfax St Ste 614 Alexandria, VA 22314-2085

    • Nuwber, Inc

      901 N Pitt St Ste 170 Alexandria, VA 22314-1564

    Customer Complaints Summary

    • 170 total complaints in the last 3 years.
    • 19 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is a great deal of information on the site and I would like to have it removed along with my children's information. I tried to opt out but its impossible to do.

      Business Response

      Date: 09/01/2022

      Dear *****,
      My name is Kelly, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (*******************************). In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

    • Initial Complaint

      Date:08/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Remove pictures of my home as we have been victims of fraud.Here is the URL **************************************************

      Business Response

      Date: 09/01/2022

      Hello,
      My name is Kelly, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (*******************************).In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

    • Initial Complaint

      Date:08/24/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has my personal information on the internet without my permission

      Business Response

      Date: 09/01/2022

      Dear ****,
      My name is Kelly, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (*******************************). In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

    • Initial Complaint

      Date:08/24/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***************************, ******************** ************, ********, ** ...****************** ... ******** ***************************** *****************************************************************. Home type. Single Family Dwelling Unit. Year built. 2005. Property value. 89 000 USD. Home ownership. You've visited this page 2 times. Last visit: 8/24/22 This website has all of my personal info listed, including phone, and marital status. I would like them fined and my information removed PLEASE!

      Business Response

      Date: 09/01/2022

      Hello *********,
      My name is Kelly, Support manager of Nuwber, Inc. We apologize for any inconveniences you had due to the information posted on the website. We will do our best to help with your problem. 
      As for your record on Nuwber.com is concerned, we would like to confirm that it is removed from the directory. Be mindful of the fact that your information will disappear from the search results within 2-4 weeks. For that reason we’ve utilized a tool to remove your dead link from ****** to speed up the process. We are sorry that information posted on our website has caused you any inconveniences. 
      Should you have any further questions, please let us know, we will be glad to assist.

    • Initial Complaint

      Date:08/23/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has a lot of my personal information listed on their website. I would like it removed asap! Personal information such as previous addresses, date of birth, email addresses and phone numbers and a lot of incorrect information that is not related/associated to me. I have NEVER grant them consent to share my information and want it removed immediately!

      Business Response

      Date: 08/30/2022

      Dear *****,
      My name is Kelly, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (*******************************). But be attentive! In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

    • Initial Complaint

      Date:08/22/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company put my information including address on display for their website, I followed their process for removing my information. But when googled my information is still displayed from their site on the search screen. Which is just as bad as still advertising my information I never gave consent to have my information consolidated or displayed.

      Business Response

      Date: 08/30/2022

      Dear *****,
      My name is *****, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (*******************************). In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

      Customer Answer

      Date: 09/01/2022

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because: Information still #1 ****** search result 

      Regards,

      *****************

      Business Response

      Date: 09/05/2022

      Right, that's what we said.

      The removal of a broken link from the search engines is a natural process. It might take from 2 days to 8 weeks to delete your information from ******* ****, and *****. This process is controlled by them.We have no influence on it.

      If you see search results with outdated content or invalid URLs, you can use the Remove outdated content page.

    • Initial Complaint

      Date:08/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is Mt 3rd BBB complaint against Nuwber. 1. Requested my name be remove from Nuwber. Nuwber removed my name but kept all my personal information. Then Nuwber moved all my personal information to my street address. 2nd. Requested my street address be removed and All information related to me be removed. I am open to identity thefts, scams, predators etc. My 3rd request today is for Nuwber togremove their website link from my street address listing on ****** search engine. Nuwber has my name, date of birth and other personal information broadcast for scams and predators.

      Business Response

      Date: 08/22/2022

      Hi,

      Thank you for contacting Nuwber Customer Care.

      This email is to inform you that your information was already deleted from our website nuwber.com. However, your profile can still be listed in the search results. The removal of a broken link from the search engines is a natural process. It might take from 2 days to 8 weeks to delete your information from ******* ****, and *****. This process is controlled by them. To speed up this process, you have to contact them directly. 

      Here are the guidelines for removing information from ******* Please read through the instructions listed there. It is important that you have verified that the websites have removed your information. If you see search results with outdated content or invalid URLs, you can use the Remove outdated content page.

      https://support.******.com/websearch/troubleshooter/*************

      https://search.******.com/search-console/remove-outdated-conten*************************************************content=removals

      If you have any questions feel free to contact us.

    • Initial Complaint

      Date:08/08/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint is against Nuwber. They have personal information that anyone can access. There are instruction to opt-out by using the url that lists my property. I tried to opt-out with the url on my property, but the opt-out does not work. This is an invasion of privacy. I want my information removed immediately.

      Business Response

      Date: 08/17/2022

      Dear ******,
      My name is Kelly, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (https://nuwber.com/removal/link). But be attentive! You should copy the link to your page, not to the search where you see your page listed. In this case everything works in an appropriate way. In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

      Customer Answer

      Date: 08/20/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***********************

    • Initial Complaint

      Date:08/07/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NUWBER.COM HAS BRAZENLY PUBLISHED SENSITIVE PRIVATE & PERSONAL INFORMATION WITHOUT MY CONSENT. I HAVE ATTEMPTED ON NUMEROUS OCCASIONS TO OPT-OUT AND HAVE THIS INFORMATION REMOVED FROM THEIR WEBSITE WITHOUT SUCCESS. THIS IS AN UNTOWARD INVASION OF MY PRIVACY AND I DEMAND THAT ALL INFORMATION REGARDING MY IDENTITY BE REMOVED IMMEDIATELY!

      Business Response

      Date: 08/17/2022

      Dear ******,
      My name is Kelly, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (*******************************). In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

    • Initial Complaint

      Date:08/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As of July 29, 2022 I requested Nuwber to remove personal identifiable information that is displayed in their website and ****** index linked to their website. The information can be use for fraud and/or unwanted contact and harassment. They removed the page with the Identifiable information but have not removed the indexing in ****** that displays the sensitive data. The indexing has all the information displayed without having to click on the link to go to Nuwber's website.

      Business Response

      Date: 08/13/2022

      Dear *******,

      My name is Kelly, I am a support manager of Nuwber, Inc.

      As for the record is concerned, it was successfully removed from our website. Be mindful of the fact that your information will disappear from the search results within 2-4 weeks. For that reason weve utilized a tool to remove your dead link from ****** to speed up the process. Unfortunately we have no influence on that, but you always can contact them directly, or send the link to ****** removal tool for outdated content by yourself.  We are sorry that information posted on our website has caused you any inconveniences. 

      Should you have any further questions, please let us know, we will be glad to assist

    Nuwber, Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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