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Nuwber, Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Nuwber, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Nuwber, Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Nuwber, Inc

      700 N Fairfax St Ste 614 Alexandria, VA 22314-2085

    • Nuwber, Inc

      901 N Pitt St Ste 170 Alexandria, VA 22314-1564

    Customer Complaints Summary

    • 175 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      still processes personal data. Regardless of whether this information is directly in my name, the page becomes personal data when it is found in the results from a search engine and personal data may be reported within each page. I also wish to cancel any claimed agreements the organization by visiting their webstie on June 9, 2024 and cancel agreements made on any prior dates if such agreements exist. I never intended to establish any agreements with this party and I wish that all agreements are cancelled. Because mail was returned from two addresses, I would like to contact this party.

      Business Response

      Date: 06/10/2024

      Hi,

      My name is *****, Support manager of Nuwber, Inc. We are sorry for any inconveniences our website caused you. 
      I want to inform you that your information was already deleted from our website nuwber.com. However, your profile can still be listed in the search results. The removal of a broken link from the search engines is a natural process. It might take from 2 days to 8 weeks to delete your information from ******* Bing, and Yahoo. This process is controlled by them. To speed up this process, you have to contact them directly.

      Here are the guidelines for removing information from ******* Please read through the instructions listed there. If you see search results with outdated content or invalid URLs, you can use the Remove outdated content page.


      *****************************************************************

      If you have any questions feel free to contact us.


    • Initial Complaint

      Date:05/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has put all my personal information and my husbands on line for anyone to get. They have a phone number that they say you can opt out if your uncomfortable with what theyve done but the phone picks up and when you press 1 to opt out it hangs up on you. You can get no one at this phone number and its **************. This company needs fined for doing this without permission. I would like help making sure they remove my information and my husband ***************** from the internet completely.Thank you very much.

      Business Response

      Date: 05/27/2024

      Hello,
      My name is *****, Support manager of Nuwber, Inc. We are sorry for any inconveniences our website caused you. 
      I want to inform you that your information was already deleted from our website nuwber.com. However, your profile can still be listed in the search results. The removal of a broken link from the search engines is a natural process. It might take from 2 days to 8 weeks to delete your information from ******* Bing, and Yahoo. This process is controlled by them. To speed up this process, you have to contact them directly.

      Here are the guidelines for removing information from ******* Please read through the instructions listed there. It is important that you have verified that the websites have removed your information. If you see search results with outdated content or invalid URLs, you can use the Remove outdated content page.
      *****************************************************************
      ******************************************************

      If you have any questions feel free to contact us.



      Customer Answer

      Date: 06/05/2024

      I had checked the info on line and it appeared all my personal info was gone but upon checking this evening its all back there they have just blocked my IP address so I cant see more. What do I do now?

      Business Response

      Date: 06/10/2024

      Hello,

      Could you please provide us a screenshot of what you still see on the website? 

      Customer Answer

      Date: 06/21/2024

      *** tried to send a screen shot but cant get it to work but all my info is still on there website.

    • Initial Complaint

      Date:05/05/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company posted my personal information including my DOB to their public wiebsite and they sold my personal information to other website withOUT my consent. It is illegal for a company to post a persons personal information online without their consent, as it is considered an invasion of privacy.However, even if a company has a legitimate reason to post a persons personal information online, they must still comply with applicable laws and regulations regarding data privacy and security. This includes obtaining consent from the individual before sharing their information, providing clear and transparent notice of how their information will be used, and taking reasonable steps to protect the security and integrity of the information.In addition, there are some specific laws and regulations that prohibit the posting of certain types of personal information online without consent, such as:The ********************************** Act (GLBA), which regulates the sharing of financial information ******************** Portability and Accountability Act (HIPAA), which regulates the sharing of health information The Childrens Online Privacy Protection Act (COPPA), which regulates the collection and sharing of personal information from children under the age of ***************************************************************************************************************** certain circumstances, it is illegal and unethical to do so without obtaining the individuals explicit consent, The posting a person personal information on line without consent could subject a person to Identify Theft. WA State attorney general needs to file class actions lawsuit against this company and other companies like it. The companies are helping criminals commit identity theft by violating a person right to privacy . IS THIS WHAT YOU WANT TO REMOVE?Name *************************** Address ***********************************************************************, ** Page address ****************************************************************** ********************** Your email...We'll send a message with the opt-out link to this email address.

      Business Response

      Date: 05/13/2024

      Hello *****,

      My name is *****, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (***********************************************). But be attentive! You should copy the link to your page, not to the search where you see your page listed. In this case everything works in an appropriate way. In addition, each user can contact ************************** support team by phone or email. Nuwber ************* works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and **************** Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

    • Initial Complaint

      Date:05/03/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Remove my name, address, age, date of birth, phone number, email, and relatives name from your website. Privacy has been violated and I did not provide permission to advertise my information online. This is absolutely disgusting and I DEMAND my information and relatives information be removed IMMEDIATELY this includes: *************************, *******************************, *************************, and *******************************. ALL MY PERSONAL INFORMATION I DEMAND TO REMOVE IMMEDIATELY. I CALLED ************** which is listed on your website several times and no answer ONLY an automated answer. The LINK ON YOUR WEBSITE TO OPT-OUT DOES NOT WORK AT ALL!!!!!******************************************************************

      Business Response

      Date: 05/13/2024

      Hello,
      My name is *****, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (***********************************************). But be attentive! You should copy the link to your page, not to the search where you see your page listed. In this case everything works in an appropriate way. In addition, each user can contact ************************** support team by phone or email. Nuwber ************* works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and **************** Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.


    • Initial Complaint

      Date:05/03/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I kept requesting to remove my address and personal information from this website. I received generic replies with no confirmation of removal. Im writing to escalate this concern.My address is tied to my personal information and it is my right to request removal for privacy reasons. Someone please take down this website!

      Customer Answer

      Date: 05/07/2024

      My full name: *********************** (owner of *******************************************. *****)

      Business Response

      Date: 05/14/2024

      Hello *******,

      Please check the link you've sent *************************************************************************************************

      Your information is completely removed from the website, including the address page.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and **************** Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

      Customer Answer

      Date: 05/17/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


      Regards,

      ***********************


    • Initial Complaint

      Date:04/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has published all my personal information on the internet. They did not request my permission to post it. I have asked to have it removed and it has not been removed. I have been notified by the *************** that my information is out on the internet and I need to have this company remove it, as it has been used to harm my credit.

      Business Response

      Date: 04/18/2024

      Hello,
      My name is *****, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (***********************************************). In addition, each user can contact ************************** support team by phone or email. Nuwber ************* works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      If you still have any questions, do not hesitate to contact us


      Business Response

      Date: 04/18/2024

      Hello,
      My name is *****, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (***********************************************). In addition, each user can contact ************************** support team by phone or email. Nuwber ************* works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      If you still have any questions, do not hesitate to contact us.


    • Initial Complaint

      Date:04/09/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company posts a profile of me with my deceased parents previous addresses plus some address in *******. I have never had any of the phone numbers or addresses listed on their site. They list links to my relatives also. Can I also mention that I do r line in the ** right now? This listing has cost me jobs and also causes me harassment by colleagues. I am now homeless and I thank this organization for really makin me look like a fool.

      Business Response

      Date: 04/18/2024

      Dear *******,
      My name is *****, Support manager of Nuwber, Inc. 
      We are sorry that the information posted on the website caused you any inconveniences. We believe the information provided below will be helpful for you.
      Our primary goal is to reunite families, old friends and love interests through our community efforts. We are to help people to find the most useful pieces of information. We are not the initial source of them,  we aggregate information that is already in free access and openly circulates on the Internet.

      We would like to draw your attention to the fact that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (***********************************************).  Moreover, youre welcome to call or email  Nuwber ************* with the request to delete your record and we will do that for you immediately. Nuwber Support Team is available between 9 am and 9 pm EST on weekdays.
      We hope we did our best to answer all of your questions. If you still need our assistance, dont hesitate to contact us.


    • Initial Complaint

      Date:03/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My sensitive information is on this website and I need it removed IMMEDIATELY. The emails are all automated and the phone number is not connected to any live being. This is RIDICULOUS.

      Business Response

      Date: 03/25/2024

      Dear ********,
      My name is *****, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (***********************************************). In addition, each user can contact ************************** support team by phone or email. Nuwber ************* works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and **************** Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

      Customer Answer

      Date: 03/29/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 21455368

      I am rejecting this response because: the phone number for your website does not work. Secondly, my information has NOT been deleted as of todays date (3/29/24). I do not care where my information comes from, it is the fact that you all have it posted. Thirdly, your support team is not real. If so the number I called from the site would have taken care of this. Also, the link that is on the website is insufficient and does not work as well. It is all a SCAM.


      Regards,

      *******************************








      Business Response

      Date: 04/01/2024

      Hello ********,

      All the information has been fully removed from the website. Please find the screenshot attached 

    • Initial Complaint

      Date:02/09/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have requested numerous times for my removal of my identity and protected private information for the safety of myself and my child and the rest of my family. They are not the original author of my works and do not have copyright to so., it is also identity theft. they are placing me in fear people prank call my family pretending to be my child and asking for money I am already a victim of violent crime and there are laws protecting victims of crimes I am requesting cease and desist for harrassment and placing me in extreme fear of bodily harm to me or my child or the rest of my family and have requested on numerous occasions for this site to permanently remove my name off of their site

      Business Response

      Date: 02/12/2024

      Dear ********,
      My name is *****, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (***********************************************). But be attentive! You should copy the link to your page, not to the search where you see your page listed. In this case everything works in an appropriate way. In addition, each user can contact ************************** support team by phone or email. Nuwber ************* works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and **************** Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

      Business Response

      Date: 02/12/2024

      Dear ********,
      My name is *****, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (***********************************************). In addition, each user can contact ************************** support team by phone or email. Nuwber ************* works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and **************** Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

      Customer Answer

      Date: 02/23/2024

      My information is still not removed from this site as the letter states.

      Customer Answer

      Date: 02/23/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 21269047

      I am rejecting this response because: my information is still there with my personal identity information such as my birthday and is putting me in fear.  Why is it still not removed ? 


      Regards,

      *******************************








    • Initial Complaint

      Date:01/31/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Nuwber has false information about me on their website. I did not give permission to Nuwber or any of their affiliates to share any of my information on their websites. I need the information removed immediately.

      Business Response

      Date: 02/06/2024

      Dear ******,
      My name is *****, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (***********************************************). In addition, each user can contact ************************** support team by phone or email. Nuwber ************* works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and **************** Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

      Customer Answer

      Date: 02/10/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 21224854

      I am rejecting this response because:my information is still showing See attached snapshot of online information being provided by Nuwber. Remove it as identity theft, my protection and privacy is at risk. 

      Regards,

      Satika Hunter








      Customer Answer

      Date: 02/12/2024

      Name, phone number and address is not removed. In search engine Nuwber is still reporting confidential information. 

      Business Response

      Date: 02/15/2024

      Hello,

      I want to inform you that your information was already deleted from our website nuwber.com. However, your profile can still be listed in the search results. The removal of a broken link from the search engines is a natural process. It might take from 2 days to 8 weeks to delete your information from ******* Bing, and Yahoo. This process is controlled by them. To speed up this process, you have to contact them directly.

      Here are the guidelines for removing information from ******* Please read through the instructions listed there. It is important that you have verified that the websites have removed your information. If you see search results with outdated content or invalid URLs, you can use the Remove outdated content page.
      *****************************************************************
      ******************************************************

      If you have any questions feel free to contact us.


    Nuwber, Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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