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Business Profile

Trade Exchange

E*TRADE Financial Holdings LLC

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for E*TRADE Financial Holdings LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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E*TRADE Financial Holdings LLC has 14 locations, listed below.

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    Customer Review Ratings

    1.11

    Average of 53 Customer Reviews

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    Review Details

    • Rebecca S.

      Date: 07/22/2022

      Beautiful Scenery, Fantastic Synapse, Kind People and Firm Adjustments.
      Thanks Asheville. The relief was superb.

    • Meredith B.

      Date: 07/16/2022

      Meredith B.

      Date: 07/16/2022

      We rolled over my wife's 401K into a rollover IRA account that we could manage ourselves through ETRADE, including taking early withdrawals so we could have money to live on while she waited for her new job to come through.
      All was fine for about 2 months. Then, out of the blue and without any warning, they blocked access to the account, saying something about "suspicious activity". We called, and went through the same thing as others....more than an hour wait time, transferred to different people, etc. They said they need proof of identification. They asked us to upload a picture of her driver's license and her social security card. We did that. Got a letter in the mail a few days later saying our account had been closed! We had to call...again. Same crap. Turns out the digital scan of her SS card was unacceptable, it has to be a .jpg image. Well, we had to order a new one. She lost the card awhile back (which is why we took a digital scan of it, but I digress). So no matter how upset we were getting at this process, the real kicker is when we asked them how they would be relinquishing our funds ($6K +) since the account was closed, they couldn't tell us! They acted like they were completely caught off guard by that question. And all they would say is they can't service a closed account. It wasn't until I got a little forceful and explained to them like they were a 4yr old, that I understand the account is closed and I'm fine with that since I don't want to deal with them anymore, but they have a substantial chunk of our money and they are not going to just keep it.
      We got everything they asked for emailed to them today, so we'll see how things play out this week. If they don't get this resolved I'll be filing a formal complaint. Also thinking about finding an attorney to force them to comply.

      E*TRADE Financial Holdings LLC

      Date: 07/28/2022

      E*TRADE appreciates your feedback regarding your experience. Our information indicates that your concerns were previously addressed by E*TRADE Customer Service. Should you have additional questions or concerns you may contact Customer Service at **************.

    • Adrienne M

      Date: 07/15/2022

      Adrienne M

      Date: 07/15/2022

      E*trade use to be a top of the line for on-line investing but since they have gotten tied up with Morgan Stanley they are not worth the beans in a shack of shit! The customer service is in a sorry state of affairs. I have called a waited past 30 minutes and I will not do business with them any more, I have moved on to TD Ameri Trade.

      E*TRADE Financial Holdings LLC

      Date: 07/28/2022

      E*TRADE appreciates your feedback regarding your experience. Our information indicates that your concerns were previously addressed by E*TRADE Customer Service. Should you have additional questions or concerns you may contact Customer Service at **************.

    E*TRADE Financial Holdings LLC is NOT a BBB Accredited Business.

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