Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2024

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started this late last year, joining the online academy. A man named **** ******** was the point of contact. The first couple months were as advertised. Then the 3rd month, the company went ghost, **** stopped replying to any of my emails, calls, or text messages. The online customer support was also unresponsive. Per contract I was supposed to be able to receive my seed money back/get made whole minus any profits, but I had already gotten scammed and there was no one to get in contact with. I was unable to get over 13k back that I wanted to pull out after the shenanigans. If there's any lawyers out there that happen to read this please get in contact with me. I'd like to *** **** and the company for false advertisement and stealing a substantial amount of money from me.

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************* and *********************** promised they would run *********************** on the investor (myself) behalf. Campaigns cost 4K, are they guaranteed the 4K back at the 30 day campaign, and a split in the profits that the campaign earned. The initial investment cost 12K plus the 4K for the first ad campaign. For 5 months this ran smoothly, then they ghosted all their investors after sending a letter saying they had to temporarily suspend their *********************** until their legal team authorized them to engage again. Almost a year later, no contact. I filed a W-9 with them last year and heard nothing this year.

• Initial Complaint

  Date:12/05/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date in attachments below *********** collected an investment of every 30 days ***** dollars Start-up costs ***** dollars To receive a profit end of 30 days The attachments below show payments sent and payments received *********** went belly up on September 25, 2023, at this point they had ***** dollars and 2 ***** dollars a month in investment gone, the company went into no-contact mode haven't heard anything since Sept. 25th, 2023

• Initial Complaint

  Date:12/05/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company promised ************* for money invested or your money back! I got neither when asked nor did any other people they scammed.

• Initial Complaint

  Date:11/23/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  0n or about 07/10/2023 I invested $16 k with this company . They loaned me the cash . The promise was to invest 4K for a marketing campaign every month and get a return in investment of between 4K-10k . The first few months was fine . But we got an email on or about 08/25/2023 that the company had run into some issues and will contact me ( other members) with the next steps on or before 09/05/2023.After that date no email or communication of any kind came .I sent them at least 4 emails to follow up on what to do or get my money back guarantee as they had promised . I was still paying the loan I had taken with them which was being serviced by a third party company .Up to now there has been no response. Phone calls go unanswered.I have seen several complaints on the internet and this organization needs to be investigated for fraud !

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began business with Online Academy in October 2022. Their business model consisted of a startup fee ($12,000) as well as a monthly ad campaign purchase of $4,000. Every month, following the completion of an ad campaign, Online Academy would distribute a commission payment anywhere between $4,000 and $10,000. Between October 2022 to July 2023, everything was running smoothly. However, I have not received any payouts for my last two ***********************. I had received a notification that all activity had been temporarily halted with Online Academy, and I should receive an update by September 5, 2023. I have received no communication since then, even though I have attempted to contact them by email multiple times. I have even tried calling the co-founder of the company, whose contact I have. He has blocked my number and pretended to be unable to hear me on one call and is no longer communicating with me as well. I believe this is indicative of a scam or illegitimate behavior. I would like to be compensated accordingly.I would like a refund/credit, minimally, for the balance I am owed in regards to the anytime money-back guarantee clause, which equates to approximately $11,500. Ideally, I would also like some additional compensation, but this is optional.Furthermore, there is a ************** currently located at ************************************************************************* full of hundreds of other victims of this scam. We are all in the midst of attempting to file for extensive legal action. Complaints have already been filed to several banks and attorneys along with the **** After recent contact with the aforementioned co-founder (***********************), it has been determined that he has been terminated from the company and points past Online Academy users/contacts to this **************. This is clearly an illegitimate and predatory scheme, and legal action should be taken to provide compensation to those who have been affected. Thank you!

  Customer Answer

  Date: 11/29/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Online Academy, LLC regarding complaint ID ********.
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:11/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $16,000 to *********************** (***** *******) who works with this company Online Academy. Not only did they scam me out of this money they scammed the *** by providing us with a **** that reflected money paid into them.This is a borrow my business model and they were suppose to pay for advertising and we split the money. They just vanished, *********************** boosted he is working qith several senior citizens which I now believe that they targeted seniors.I called *********************** who set me up and he just acted like he did not know me and hung up the phone.Both *********************** and *************************** scammed me. I have been trying to reach them since September.

  Customer Answer

  Date: 12/04/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by Online Academy, LLC regarding complaint ID ********.
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:11/07/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid ****** to online academy LLC as a retainer (12k) and initial campaign (4k) with a signed contract stating that 100% of funds would be returned upon termination of the contract for any reason. The contract was terminated and now the company has gone dark. Myself and about 200 other individuals have been defrauded similar amounts of money.

  Customer Answer

  Date: 11/22/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by Online Academy, LLC regarding complaint ID ********.
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:10/27/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 15 April 2023 and July 7, 2023 The amount of money paid the business: $16,000 What they committed to: Online Academy (OA) managed marketing/lead generation campaigns ******** Services) in the amount of $4,000 (such amount to be allocated from the Initial Payment), you get the amount paid back at end of campaign/30 days for the same purchased price at minimum. $12,000 was to be able to join the program = $16,000. Each month you re-buy a campaign for $4,000 then you get the amount paid back at end of campaign/30 days for the same purchased price at minimum.The nature of the dispute: They disappeared, without payment, according to agreemeny: OA may terminate this agreement at any time by issuing a refund to the Client to make them whole; whole being defined as a refund up to the total of the Initial $16,000.00 USD...----Refunds Upon Termination--Upon Termination of this Agreement, the Company shall issue a refund to the Client to make them whole; whole being defined as a refund up to the total of the Initial Payment.The portion of funds from the Initial Payment allocated towards ******* Services is governed by OAs Commission Guarantee, therefore upon termination, although Client is ineligible to earn commissions from any active Campaign(s), OA will ensure the Client breaks even and will issue a refund equal to the amount of any open, active Campaign purchase for that period." --The last time I purchased the campaign was 07/07/2023, the expected payout was 08/18/2023, they never issued the payment or refund. They have not responded, and when they did, they stated they had interruptions of operation and in the hands of attorneys.Account/order/traking number: YB560714 If the issue involves advertising, when and where the ad was seen or heard: It does involve marketing campaigns managed by OA, I was not privy to that information.

  Customer Answer

  Date: 11/21/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by Online Academy, LLC regarding complaint ID ********.
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:10/25/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon seeing an advertisement for Online Academy, LLC in November of 2022, I was convinced to invest in their program based on the promises they made. They required a substantial upfront investment of $16,000 and a monthly financial commitment of $4,000. In return, they pledged returns higher than the monthly investment. However, on August 25th, the company sent out an email and after that unilaterally terminated all activities including payouts and ceased all forms of communication.They currently owe me a total of $18,000, which consists of my initial investment as well as 2 campaigns each of those were $4000 which they had guaranteed. Despite multiple attempts to reach out to them via email, and phone, I have been met with total silence. This lack of communication is not only unprofessional but also suspicious, raising concerns about the legitimacy of their operation.The emotional and financial toll this experience has taken on me has been considerable. I have incurred debt to meet their financial demands and have suffered undue stress waiting for their promised returns. This has affected my well-being and shaken my trust in investment opportunities.I strongly believe that Online Academy, LLC should be held accountable for their actions, or rather, their inaction, and that this matter should be thoroughly investigated to protect other potential investors from experiencing the same difficulties I have faced."

  Customer Answer

  Date: 11/15/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by Online Academy, LLC regarding complaint ID ********.
  
  Regards,
  
  ******* & *************************