We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Delivery Service

NonstopDelivery, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 10 complaints handled through our conciliation process.

Complaints

This profile includes complaints for NonstopDelivery, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

NonstopDelivery, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 260 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a large item on July 22, 2022. The item was expected to be delivered on Saturday, August 6, 2022. The item never came as a result to a truck breaking down. Redelivery was scheduled for Tuesday, August 9, 2022. The item never came as a result of not having a driver available. Redelivery was scheduled for Wednesday, August 10, 2022. It is now Friday August 12th and the item has been "out for delivery" for three days and now I am being told it may take until the 15th when the "scheduler" is back in the office (note it's 3pm ET on a Friday). I have no faith my item will ever arrive and believe I am getting the runaround.All emails were ignored. No phone calls were replied to. And the chat agent who is able to interact with you can only tell you something along the lines that they will contact "the terminal". "The terminal" does not seem to be responsive both internally and externally and is not available during business hours, weekends, or evenings and the single person responsible for scheduling seems to have a similar availability. There is no escalation procedure or credibility to the support they offer. The complaint form is not a form that allows for the integrity of the complaint to be maintained but a chat with a support agent. There is no confirmation or tracking number associated with this complaint form/chat. "Adequate" resolution on their part appears to involve only delivery of the item they've been unable to deliver.

      Business Response

      Date: 09/02/2022


      We apologize for the inconvenience the customer experienced with this order.  The order was completed.

      If further assistance is needed, please email us at [email protected]

      NSD

    • Initial Complaint

      Date:08/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a TV through ****** on 07/17/2022 that was to be delivered by NSD. My package was initially scheduled to arrive on 08/01/2022 but I was notified it would be delivered early on 07/29/2022. My package has been at my local terminal since 07/27/2022. I paid $800 for this TV that has yet to be delivered. I contacted NSD through their customer service chat option & was told on 07/29/2022 that a request for delivery would sent to my local terminal & they would contact me within 24-48 hours. On 08/01/2022 I had still not received a call to schedule delivery so I contacted customer service again & was told my delivery would be expedited. I still have not heard a single word from NSD. Their customer service department is not helpful at all. They give you the run around the entire time. I was told I would receive a direct call from management regarding my complaints & have yet to receive one.

      Business Response

      Date: 08/12/2022

      We apologize for the inconvenience the customer experienced with this order.  The order was cancelled.

      If further assistance is needed, please email us at [email protected]

      NSD

      Customer Answer

      Date: 08/13/2022

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because: My order was canceled due to NSD losing it. I still do not understand how a 75 inch TV just gets lost! & NSD has been absolutely no help whatsoever. 

      Regards,

      ***********************

    • Initial Complaint

      Date:07/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business NSD is a 3rd party business that does deliveries for *********** They delivered a shower door with shattered glass. They knew it was broken and stated they must leave it. We were advised to contact ********** for the return. ********** was contacted and the return process started. We were to receive a phone call from NSD for the pick up **************. After receiving no phone call for 2 days, we called them. The pick was scheduled from July 7th from 11:33am to 3:33pm. No call, no show. On July 8, we called NSD and only receive an automated message stating the pick up was the same again for July 8. Once again, no call, no show. We are not able to contact a live person to speak with regarding this return pick up. We go through the automated phone tree and are on hold for 15 minutes and then it states, we will call you back and it disconnects. I have been disconnected from NSD numerous times. We did call ********** and verified through them the return was to be picked up today. ********** will not refund the money until the shower door is picked up and returned. I know being in a small town with no ********** close by is a challenge, but this business gives you no way of chatting with a person. I sent an email and received an automated generic response. I tried to chat online and received no response at all. How hard is it for the company to call the customer and let them know when the pick up will be? And then actually show up??? So far, 2 days have been wasted and we are still out the money for an item that was delivered shattered. Any sugguestions will help. Thank you much.

      Business Response

      Date: 08/12/2022

      We apologize for the inconvenience the customer experienced with this order.  The order is completed.

      If further assistance is needed, please email us at [email protected]

      NSD

    • Initial Complaint

      Date:07/12/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered tile from ********** on May 28 2022. Delivered broken. Processed return via ********** on June 3 2022. I get an email from NSD saying they are trying to reach me. Use link provided which appears to initiate the return pickup from NSD. Also called NSD, which is an automated system, which says they will call to schedule the pickup. NSD never calls me. I have called ********** several times to re-initiate the return. NSD keeps cancelling the pickup. No explanation, but ********** claims that NSD tried to call me and cannot reach me. Ive verified via ********** that my phone number filed with NSD is correct, yet I have never received a call from them. ********** has not been able to help and I cannot reach anyone directly at NSD. ********** will not credit my account for the damaged shipment until NSD picks up the return. Its been 6 weeks and Im at a loss as what to do to get this resolved.

      Business Response

      Date: 08/09/2022

      We understand the customers frustration and apologize for the inconvenience they are experiencing with this order.  We are working with the local terminal to get this order scheduled as quickly as possible.

      If further assistance is needed, please email us at, [email protected]

      NSD

      Customer Answer

      Date: 08/12/2022

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because:

      Regards,

      ***********************

    NonstopDelivery, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.