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Business Profile

Embroidery

Bullrun Flag and Embroidery

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bullrun Flag and Embroidery's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bullrun Flag and Embroidery has 3 locations, listed below.

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    Customer Complaints Summary

    • 39 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 12, 2024, I order a 1.5 dog collar that had a lead time of 3-4 weeks. I paid $79.78 for this product. I continuously checked the status of the product and it never changed. On January 17, 2025, I emailed the company about the product not shipping. They responded and said it will ship within the week, and they provided a tracking number. It is now February 16, 2025, and the collar still has not shipped. I would like them to finish the job because I do need the collar. If not, I would like a refund.

      Business Response

      Date: 02/25/2025

      The collar was delivered to the customer on Feb 20th, however we noticed the customer opened a charge back after delivery. In this case we demand that the product be returned back to us. 

    • Initial Complaint

      Date:02/07/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Bullrun Flag Embroidery LLC on June 13th ***************************** full the same day. Having ordered from them once before I knew their lead times were longer than advertised (approximately 2-3 weeks). I stopped getting updates on my order on July 18th 2024 where it say my order way packed but not shipped. I have since attempted calling the company who only has the phone accepting calls only from 11am-3pm Monday - Friday, however ever attempt to contact them by phone during these hours it only gives you a message that they cannot answer the phone and best method of contacting them is by email. I have sent an email to the business and continue to contact them by phone with no response. At this point I would like to prevent others from experiencing this and would either like my ordered products or a refund but you cannot get a hold of anyone at the business in order to remedy the situation.

      Customer Answer

      Date: 03/03/2025

      I just saw an email from the BBB asking if the company has reached out to me since you have not gotten a response as well. I received an email response from them in late February, however they still have not resolved the issue since they only said they dont do phone calls and will look into the processing issue for the order.

    • Initial Complaint

      Date:02/04/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a collar for a gift for Christmas for our dog. The site said 1-2 weeks processing. But after ordering I was told it would be 4 weeks and be delivered January *****. It still has not come. The company has said three separate times it was in the last stages of production. I want my money back. My dog has NO COLLAR. I paid for the shipping. They will not send my item. Their site still says 1-2 weeks on it. And its been almost 2 months. I ordered dec. 9. ITs February 4.

    • Initial Complaint

      Date:01/30/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased 2 collars. They were seperate orders. First order was placed 12/18/2024 for a total of ***** order number Order #*****. Second order was placed 12/28/2024 for a total of ***** order number Order #*****. Both have failed to arrive. Only reason why I ordered was that they had good reviews on website and ******. I would really just like my money back and hope this shuts them down so no one else makes this mistake.

      Business Response

      Date: 02/06/2025

      Order was delivered on February 3rd 2025 . 
      usps tracking# 9405536208070309700770

    • Initial Complaint

      Date:01/06/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted an order for a custom embroidered dog collar on Nov 21, 2024, website states a 3-4 weeks turnaround turnaround time. I periodically checked the status of the order, the website shows a tracker for stages of supposed production. On Dec 19, 2024 I got an email with an assigned **** tracking number that remains in a status of shipment awaited by ****. I contacted customer service phone number and it states they are behind and to submit email on Jan 3, 2025, No response from business to date. I would like a refund.

      Business Response

      Date: 01/28/2025

      Customer was refunded in full on Jan ********

      Customer Answer

      Date: 01/28/2025

      [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.

      Regards,

      ****** ****



    • Initial Complaint

      Date:12/19/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am EXTREMELY disappointedin the service of this company and their blatantdisregard for their customers' *************** order shown as of 12/3 was in pre shipment and **** was waiting for the package.12/9 I was told my order would ship that DAY.12/12 I was told it would ship within 24 hours.12/16 I was told it would ship within 2 days and be to me by ************ of today 12/19 my order is still in pre shipment and **** has yet to receive it.Mind you, I put it in this order on OCTOBER 27th. It has now been almost THREE months when the lead time was FOUR WEEKS.This is absolutely ridiculous and unacceptable.I specificallywent with Bullrun ************ because of the 2" option and the Fi tracker pocket. Had I known the service would be so atrocious I would have gone with Tactipup or a more reputablecompany.

    • Initial Complaint

      Date:12/12/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Product has never actually shipped..its been months!! Multiple complaints on ******** of people never receiving their order

      Business Response

      Date: 12/20/2024

      Customer was refunded on December ********* 

      Customer Answer

      Date: 12/20/2024

      [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.

      Regards,

      ******* *******



    • Initial Complaint

      Date:12/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed and order on 10/02/2024 with promised turnaround of 3-4 weeks. 11 weeks later my products have still not been shipped even though they were marked as shipped on their website on 11/20/2024. I've been in contact with them several times via email and they have always been responsive but provide false promise after false promise. They now say they've refunded my order but I still haven't seen that money returned. Ideally I would receive my order shipped expeditiously but instead theyve had my money for over 2 months with nothing to show for it.

      Business Response

      Date: 12/17/2024

      Customer was refunded in full on December ********* per customers request

    • Initial Complaint

      Date:11/05/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a custom collar and leash early sept 2024. I received an email on 9/28 that the product was shipped. The tracking number shows shipping label created, awaiting item by ****. I waited 2 weeks. I emailed them on 10/11 for an update. No response. I tried calling voicemail says the email. Received a response 10/19 saying my order was ready and will be shipped Monday 10/21 and I will receive a new tracking number. It is now 11/5 and nothing has changed.

      Business Response

      Date: 11/19/2024

      The customer has initiated a charge back with their bank and received a full refund on October 22nd 2024, as a result we are unable to fulfill this order. 

    • Initial Complaint

      Date:11/03/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a dog collar on 08/20/24. I understood the website to say normal wait times 3-4 weeks. It has now been 11 weeks with no collar. I have emailed the company several times. They reply with excuses and comments that my order is in the final stages of production. I did receive tracking information on 10/10/24, but the tracking number never updates to shipped. **** states a label was created but not shipped. I was told on 10/24/24 that it would ship within 7 days, it still hasnt shipped. At this point I dont believe this company is legitimate. I would like the $73.38 I spent refunded.

      Business Response

      Date: 11/05/2024

      We have initiated a full refund due to customer request on 11/05/2024.

      Customer Answer

      Date: 11/05/2024

      [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.

      Regards,

      *** *******



    Bullrun Flag and Embroidery is NOT a BBB Accredited Business.

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