Reviews

This profile includes reviews for Family Dollar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Family Dollar has 1469 locations, listed below.

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  Family Dollar

  500 Volvo Parkway Chesapeake, VA 23320

• 

  Family Dollar Store

  6785 Taft St Hollywood, FL 33024-3902

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  Family Dollar Store

  8241 Sunset Strip Sunrise, FL 33322-3058

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  Family Dollar Store

  2666 E Atlantic Blvd Pompano Beach, FL 33062-4940

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  Family Dollar Store

  612 Belvedere Rd West Palm Beach, FL 33405-1231

Review Details

• Review fromDonna H

  Date: 10/13/2024

  1 star
  I had such a bad experience at the family dollar in Oakforest Il. What’s frustrating is the fact the it is hard to contract management to address my concerns. The assistant manager Tara at this location is very rude

• Review fromOC F

  Date: 10/06/2024

  1 star
  I was in the store a few days ago. When I wanted change for a $20 after paying for my items with my card. The clerk (I think her name is ******** or something with a B) said she couldnt and had to call a manager up. Quay came up and told me they couldnt. I told her it has been done before. She said well thats against policy and thats why theyre not here anymore. If anyone has done that in the past they have been fired and will be if anyone do it again. Her tone was aggressive and negative. She lacks good customer service, professionalism and compassion for customers. She proceeded to argue with me after I told her Im going to pray that God changes your heart because your attitude is nasty. We exchanged a few words and I left the store. I came back today 10/6/24 and she didnt speak and had an attitude because she had to ring me up. I asked so youre going to be nasty every time I come in here now? No greeting She said Yes, dont come in here no more! You dont need to come in here. I asked why? She then said we have it all on camera, you threatened me to the other day. I asked what did I threaten to do? And I began recording her. She kept lying and saying I did threaten her. And called someone on the phone. I asked again what threat did I make? What does your camera show? I know it didnt capture me threatening anyone. Quay kept saying you wont be able to come in here no more. And she will have me not able to return to the store. I have been a customer since January 2024 when I moved in this area, well before she started there. I am not a problem to anyone. She kept watching me as I gathered my items to buy. Never once saying you threatened me the other day or say Ill call the police because you threatened me the other day. Quay saw me as I walked in and there was nothing. Why wouldnt she say something upon immediately seeing me if she claims I threatened her? Quay has very bad energy and needs to be corrected. She is a liar!

• Review fromDaniel D

  Date: 10/03/2024

  1 star
  Family dollar store store number ***** 
  Address *** ** Burnside Bronx, NY 10457
  As a customer, I walked into the store, went to go get my item, then went to the register to check out. The employee scanned the product and told me the price was $***** I then referred to their family dollar application, where it states the same product for seven dollars even. I then asked to price match their own website and was told we don’t do that.
  Then the manager, Emily **** walks up and told me that we don’t honor the price and cannot give me the price. That’s advertised on Family dollar application. Also, the store manager Fran***** ******** implemented the new rule. It’s not about the fact that it’s just a $*** difference, it’s the fact that they are breaking the law. I must mention the item listed on their website is not a sale item and not part of any promotion, it is of regular price advertised for seven dollars
  As I began to pay regular price for the item, I also noticed another customer having the same issue and was told the same exact thing. This has happened to me before at this location.
  I am asking someone please look into this, because the business practices are faulty and unfair to the consumer.

• Review fromFelicia M

  Date: 10/02/2024

  1 star
  This place is not only unprofessional, but unorganized, rude, disrespectful, lacks empathy to name a fee. I went to purchase some medication due to my child having a high fever. I first waited in a long line for 20 minutes for one cashier. Then once I made it to the register she had to help someone else, no problem. They open up another register and take the people who just got in line before me, I spoke up saying im next, I need to get out of here. She responds with an attitude you should of went over there. I didn't know another register opened because no one said next customer in line, nor when I express how that was rude she says I can't look over there an here, instead of apologizing for any of the inconvenience. She continued to play around with me, when I got to the register she asked if I wanted a bag, I said well yes, she dances while opening the bag slowly, now she is playing with me. I grabbed my bag and left, putting my own items in the bag, she then grabs the recept and throws it in the trash. I walked my kids to the car and came back in. She says I don't know where the recept is, I gave it to you, I said I saw you put it in trash, she says we'll its in the trash. I told her to call her manager, im not playing these games with you. The manager comes and takes it out the trash, straightening it and handing it to me, telling me to have a nice day. This is not how you treat customers.

• Review fromOlivia Y

  Date: 09/12/2024

  1 star
  Store #00499 my husband picked up $****** worth of cleaning products & a few personal items on 09/07. I went back 4 days later to return the items that we didn’t need, unopened and in original condition. I was rudely refused to return items with receipt because based it’s over $*** dollars. Called the manager for her approval and she said she needed to be there and I had to come back in the morning 8 am. I said that was a major inconvenience because we have a week old newborn and that was the only time i had to do the return. Nonetheless, my husband went the following morning to be told the manager has the day off and they don’t know her schedule. We need immediate help with our refund. This is unacceptable! This “policy” is not on the receipt, website or posted in the store.

• Review fromHadden W

  Date: 09/07/2024

  1 star
  The family dollar in Monroe Utah is up charging the customers from the prices on the shelf.

• Review fromBjM

  Date: 08/21/2024

  1 star
  I applied for a job locally because this store needed workers to stay open. I wanted to help a business that is important in the ********************* There has been no communication in 3 weeks from the corporation about why I have not been hired or not hired. My background check is clear. I have never been treated like this in my life ... a yes or no is usually given out of consideration to an applicant so they aren't left hanging. This is totally unprofessional conduct, and it surprises me that a huge corporation would give no value to a waiting applicant whether they want them or not.

• Review fromPearl S

  Date: 08/15/2024

  1 star
  The Charlotte Michigan Family Dollar in the shopping plaza, on Tuesday August 13th, I was in line behind one other lady to check out. The male clerk in talking with the lady ahead of me started using foul language as was the lady ahead of me. It was th* * ***** When she finished and left. I said to the male clerk that I thought as an employee he should not be using such foul language in front of customers. He raised his voice at me saying it was a free country he was sorry if it offended me however he could speak say or talk how he liked when where and anytime he liked. I informed him it would then be my last visit to this store, he said fine I was free to shop where ever i liked, that his manager knew how he talks and has never said anything to him about it.
  I have worked customer service most my life. Never would I treat a customer as he did me, it was very disrespectful, rude, and totally unnecessary.

• Review fromDon W

  Date: 07/31/2024

  1 star
  Family Dollar in Lanett Alabama is charging higher prices than those maked on the shelves.
  An item may read ***** on the shelf but is ***** at the point of sale.
  Many people purchasing several items would not realize that the prices are not as marked but could be spending greater than *** without knowing it.
  Use caution when paying for your purchases.

• Review fromAngela C

  Date: 07/31/2024

  1 star
  Dear Family Dollar Customer Service,
  I am writing to express my extreme dissatisfaction with the service I received at two different Family Dollar locations when attempting to return * ******** prepaid phone card. I purchased the card with the intention of using it to pay for my ******** internet, as advised by an associate at one of your stores. However, when I attempted to use the card, I was told by two different associates at two different locations that it was not possible.
  When I tried to return the card, I was met with resistance and a condescending attitude from the associate at the second location. Despite showing them the policy that states returns are allowed within a certain timeframe, I was told that all sales are final and that there was nothing they could do.
  I am extremely disappointed with the lack of customer service and the unwillingness to assist me in resolving this issue. I expect better from a reputable company like Family Dollar and I demand a refund for the ******** prepaid phone card that I was unable to use.