Complaints

This profile includes complaints for Hamilton Beach Brands, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Hamilton Beach Brands, Inc.

  4421 Waterfront Dr Glen Allen, VA 23060-3375

• 

  Hamilton Beach Brands, Inc.

  PO Box 3060 Glen Allen, VA 23058-3060

• 

  Hamilton Beach Brands, Inc.

  234 Springs Rd Washington, NC 27889-9368

• 

  Hamilton Beach Brands, Inc.

  12035 Rojas Dr. El Paso, TX 79936

• 

  Hamilton Beach Brands

  3100 W Higgins Rd # 155 Hoffman Estates, IL 60169

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I file the complaint with the Better Business bureau and Hamilton Beach agreed to replace my item. I'm on disability in a wheel chair I don't drive. They sent my item to the wrong place or something I never got my replacement item. They made me cut the cord, prove that I id and also give them a number off the bottom. I don't know what to do please help I do not have the money to replace this Emailing me would be best

  Business Response

  Date: 03/24/2025

  Hamilton Beach apologizes for the inconvenience. We had requested additional information from the consumer but it was not received. Hamilton Beach has again email the consumer requesting information. Thank you. 

• Initial Complaint

  Date:03/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number ******* was placed for my parents who are senior citizens and they are not happy with the product as it needed to be cleaned after just a week of use and the machine would not make an additional cup of coffee, completely shutting down as was confirmed by my husband who also looked at the new machine. After emailing ************************************************* to return the new product hardly used, I was told the item is functioning properly and cannot be returned. We do not care for this product after trying it and believe the item should be allowed for return and full credit.

  Business Response

  Date: 03/17/2025

  Hamilton Beach apologizes for the inconvenience. A representative will contact the consumer to further discuss this matter. Thank you. 

  Customer Answer

  Date: 03/18/2025

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  Someone from the company called and said they would not provide a refund. The sent a shipping label to "evaluate" the product but seemed to indicate it is normal for the machine to have to go through the cleaning process after every couple cups of coffee which is not feasible for senior citizens. They seemed to indicate they would not provide a refund for my parents. I will return the item and see what happens.

  
  Regards,
  
  ******* ******
  
  
  
  

  
  

  Business Response

  Date: 03/18/2025

  Consumer Affairs informed the consumer correctly. We do not believe our policy should change at this time. Thank you. 

  Customer Answer

  Date: 03/23/2025

  Better Business Bureau:
  
  This does not appear to be an offer or response.
  
  Regards,
  
  ******* ******
  
  
  
  
  

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings,I would like to request the shipping fee be refunded, given that the product I received was defective. I believe the situation could have been worse if my husband had not activate swiftly in removing the defective product. I believe it would be appropriate to send replacement or the equivalent at no charges. Shipping should be be cover by the company. If need be I can send you the defective blender for further processing. So that what happen to me will not happen again. Thank you for your understanding.

  Business Response

  Date: 03/11/2025

  Hamilton Beach apologizes for the inconvenience.  *********** Warranty, which is stated in the use and care manual that accompanies the product at the time of purchase, explains that the consumer is responsible for the shipping fee.  We will not change our policy at this time. Thank you. 

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Hamilton beach last October of 2024. I contacted Hamilton beach customer service regarding the warranty for the item since it hasn't been a year since I purchased it. They have been giving me a hard time after submitting everything that they needed for a replacement I would like for someone to contact me about this issue. I attached a picture of the serial and model number.

  Business Response

  Date: 03/10/2025

  Hamilton Beach apologizes for the inconvenience. Consumer Affairs explained to the consumer that our limited warranty does cover the cost of a replacement unit; however, it does?not?cover the shipping and handling charge of ($14.99). The Limited Warranty is stated in the use and care manual that accompanied the product at the time of purchase. Hamilton Beach does not believe we should change our policy at this time. Thank you. 

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 23, 2025, I ordered a juicer and kettle from Hamilton Beach. I received them February 28th. Both items were used. The boxes were obviously opened and retaped. The contents were haphazardly repacked, and there were fingerprint stains and smudges on the documents and items. I paid for new items and sending used, electrical food preparation items is unsanitary and both a health and fire hazard. I attempted to contact customer service on several occasions via their webform and phone numbers. The phone number just tells you to use the webform/email address and disconnects your call. Headquarters will not provide a directory and only allows you to leave a message that goes unreturned. I received an automated response from the webform (request **********) citing to give them two weeks to reply. That is unacceptable. They have my money tied up and I have no usable product. I wrote back, and to date, March 7, 2025, I have been unable to connect with the company. My proposed resolution: I want them to send me a prepaid return label to ship their gross, used appliances back to them and I want them to expedite a full refund of $96.69 to my credit card. Thank you,******* ***** ************

  Business Response

  Date: 03/10/2025

  Hamilton Beach apologizes for the inconvenience. A representative will contact the consumer to further discuss this matter. Thank you. 

  Customer Answer

  Date: 03/10/2025

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The representative called me this morning and gave me RA#****** and agreed to send me pre-paid labels. However, they refused to guarantee me a refund of the $96.69 I paid. They also could not provide a timeframe in which a refund would be issued. They said, "The items need to be returned to our warehouse and evaluated by our engineers to confirm they were used." That means they could take the product back and sit on my money for an indefinite period of time and there is still no guarantee I would get my refund. 

  My counteroffer is that they issue a same day refund of $96.69 upon notification that the items have been accepted by *** by the scan of their pre-paid label. 
  
  Regards,
  
  ******* *****
  
  
  
  

  
  

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Hamilton Beach (**) Rice cooker From ****** that stopped working in less that 2 months. On 1/7/25, as per the instructions in the owner's manual I contacted the phone number listed which tells you to use the website. ** website for warranty contact popup directs you to customer service (cs) via email. On 1/14 a '****' contacted me from ** cs contacted me via email request more information which I provided. On 1/15, **** again contacted me stating that the item would be replaced but as per the warranty would require $12.49 shipping, which I paid. And that I would receive the replacement within 10 business day. On 1/31, I contacted **** and asked why I had not received the replacement. On 2/3 **** responded that there was a processing error and the order would be resubmitted and to request a tracking number after 3 business days. On 2/6 I requested the tracking number with no response. Again on Feb 13th I requested the number. On2/19 **** finally responded, telling me that the item was no longer available and to order a different item and pay the difference in value between the new item and the original item if it was a higher price. I checked the ** web site and the item is listed there as current, I told **** that and provided a link to the website, and that the warranty information in the owner's manual states that 'If the item is unavailable it will be replaced with an item of equal or higher value.' **** responded 'If an alternate replacement is not selected, we will be unable to proceed, and your claim will be closed.' From the BBB website I obtained a real contact phone number and talked to two people. The first claimed to be from the warranty department and would not do anything since the major store where I purchased it was not an authorized dealer, and gave me a number for cs which was a wrong number. The second one claim to be from cs gave me the same answer and that they could do nothing about the $12.49 and to bring it back to the store.

  Business Response

  Date: 02/24/2025

  Hamilton Beach apologizes for the inconvenience. The consumer's order has been cancelled and a refund has been issued. Thank you. 

  Customer Answer

  Date: 02/24/2025

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I still have a broken rice cooker that worked for less that two months. I warranty states It will be replaced with equal or higher value. **************** wanted me to PAY for a higher value item, this is NOT what the warranty says. The refund was for the shipping cost, not for the broken cooker that that customer service claims is no longer available yet it is still available on the website. I was more than happy to pay the shipping FOR A REPLACEMENT as per the warranty!  '****' basicly bullied me into requesting the shipping back! See the message below:

   Zane (Hamilton Beach)
  Feb 19, 2025, 16:46 EST
  ******,
   
   
  Thank you for your email.
   
  If you select a model of greater?value, you have the option of paying the difference and tax as an upgrade fee.
   
  If an alternate replacement is not selected, we will be unable to proceed, and your claim will be closed.
   
  Be sure to reply to this email when responding.? Please do not discard your appliance.?
   
  Thank you again for contacting Hamilton Beach Brands, Inc.? We look forward to further assisting you.
   
   
  Sincerely,
   
  ****
  Hamilton Beach Brands, Inc. Customer Service

   

  The warrant says NOTHING about paying for a higher priced item!
  
  Regards,
  
  ****** ***********
  
  
  
  

  
  

  Business Response

  Date: 03/06/2025

  Hamilton Beach apologizes for the inconvenience. A refund is being processed. Thank you. 

  Customer Answer

  Date: 03/06/2025

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.
  
  Regards,
  
  ****** ***********
  
  
  
  

• Initial Complaint

  Date:02/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I emailed customer service because my air fryer oven became defective during the WARRANTY PERIOD. And the customer service is absolutely atrocious. You can't reach anyone by phone and they take days to get back to you . And they are rude and desperate for your 20$ shipping charges that i was not aware of. They refuse to waive this charge even after I tried to explain the situation I'm currently in but apparently they need this money so badly they don't have an ounce of compassion or humanity. On top of that they won't even tell me if they are sending the model I requested or what they are sending. They just want the money so badly that's all they keep saying is we charge for shipping . And after I pay I can get my unit replaced. What is the purpose of a warrant.y if i have to pay out of pocket when your unit goes bad . I want this rectified asap and this will be the last time I purchase your brand unless you get it together

  Business Response

  Date: 02/18/2025

  Hamilton Beach apologizes for the inconvenience. As a representative mentioned to the consumer, shipping for the return of the product is not covered per the terms of our limited warranty referenced in the use and care manual that accompanies the product at the time of purchase. We do not see a reason to change our policy at this time. Thank you. 

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Hamilton Beach About 2 months ago I bought a brand new item from you guys Hamilton Beach Professional Super Chute Easy Clean Juice Extractor MODEL: ***** $149.99 This item has been wonderful and I absolutely love it It is gorgeous and it's so easy to clean.. However I have had much more expensive juicers in the past with more powerful motors and I've never had a problem with any of your products I own blenders of yours and all sorts of other things microwave etc but this particular item I don't know what's wrong with it. I've been a juicer for over 15 years so I know how to use juices very well. I take care of my things with great pride and care and I'm very gentle with my stuff This item is still in mint condition and like new The only problem is is that when I was cutting up my vegetables the other day.. I know not to put big chunks in there and I know how to feed the blender I did not shove anything in there that should not go down there and I did not shove anything in there too big but for some reason when I was juicing my beets the other day The item started to make a grinding sound and then all of the sudden I could smell this burning plastic smell like the item was on fire or internally melting I turn the item off and look to see if anything was not connected properly or if anything maybe stuck and that's just wasn't the case so I turned the item back on after readjusting and making sure everything was okay and I am proceeded to make more of that smell and it filled my apartment with this nasty burnt plastic smell and it was making me choke I still can smell the smell in my apartment. I don't know what to do with this item as I it's too late to return it to the store but as the store told me it has a 1 year warranty so I'm trying to get a hold of you to figure out what to do about this situation. I am on disability and have heart problems I'm dependent on it for my health I have to juice beets every day and I cannot afford another one

  Business Response

  Date: 02/17/2025

  Hamilton Beach apologizes for the inconvenience. A representative will contact the consumer to further discuss this matter. Thank you. 

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January *******, I have bought the Hamilton Beach **************************** Kettle w/ LED Indicator Switch, Black, 1.6L - Model *****C from Canadian Tire #*****************, *******, *******, ******. And I submitted a Warranty Claim (**********) on December *******. Accordingly, on January 10, 2025, the Hamilton Beach Brands Canada wrote an email "We will be happy to assist with the warranty on your unit. Because your appliance is still covered under the limited warranty and your appliance is no longer available, we will replace with a similar one of equal or lesser value. Please note, shipping and handling is not covered under the terms of the limited warranty." Actually, in the warranty manual it does not say "lesser value" but "We will replace with a similar one of equal or greater value." I considered it as a simple typo error from their side and chose an equal value replacement item. And I was told by an email from Hamilton Beach Customer support to call ************** for the shipment payment. However, in spite I called ************** for several times and days, the recipient is a recorded voice message and end the call by itself. I asked if there is other way to pay the shipment , but I was told by email there is none except to call that same number. Same thing happened again and again [a recorded voice message which ends the call by itself.] I told the customer service they may call and confirm no agent is available but automated machine. I get no rely for that request. It was a frustrating experience.

  Business Response

  Date: 02/21/2025

  Hamilton Beach apologizes for the inconvenience. A representative attempted to call the consumer and left a voicemail requesting a return call. We have not heard from the consumer and ask that he contact us in order to further discuss this matter. Thank you. 

  Customer Answer

  Date: 02/21/2025

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.
  
  Regards,
  
  ******** *****
  
  
  
  

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 2025 I purchased a Hamilton Beach chopper and it stopped working with in 2 minutes Company is making it difficult filing a claim Numerous emails back and forth and finally offered to ship me a ne product on my expense.I am not paying 50% plus the cost of the item

  Business Response

  Date: 02/13/2025

  Hamilton Beach apologizes for the inconvenience.  We do not have have a record of the consumer contacting us, however, a representative will contact the consumer to further discuss this matter. Thank you.