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Business Profile

Computer Software Developers

Instafixus LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 90 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back on February 13th, 2022, I was having trouble receiving emails and favorites on ********* **** when they switched over from ***. I looked into the internet for some assistance and found Intrafixus LLC. They did fix the problem and I decided to use their service for tech support for $699.99 for three years. Well this past week on November 16th, I get a call saying that this company was going out of business and they will refund me my $699.99. They connected me to tech support to refund me my money electronically. After I gave them control of my computer, I filled out a form. When I went to the spot to put in my amount of $699.99, it showed $20,000 instead. When I looked at my balance on my checking account it did include the extra $20,000. The person than said that it came out of their account by accident, and I would have to mail in the cash to them instead. I was then directed to go to my credit union and take out $9600 on one day, and to another branch the next day to take out $9400. I was then directed to go to a *** store and ship the money each day, directing me to go to two difference *** stores. I was told to put this money in a shoebox or something similar and wrap the money in foil paper. I was giving two difference addresses in California to ship this money. All along, I assumed that this was their money. I realized on the 2nd day that the $20,000 came from my savings account, and not from Instafixus. I was able to stop the delivery of my 2nd package in time and had it returned to me. The 1st package the previous day was already picked up and my money was gone. This was a complete scam by Instafixus.

    Business Response

    Date: 11/23/2022

    Hi Team

    Just to let you know we only charge any customer using legit way like credit card or check only . we dont ask cx to send money through anything else. 

    If the Customer is not happy with the response we are glad to issue a full refund to the customer which customer paid to us without any questions asked.

    Attached is the refund of the $699.99 which cx paid to us.

    Please let me know if there is anything else we can do to help customer.

    Regards,
    Instsafixus LLC

  • Initial Complaint

    Date:11/18/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *****************************

    From: ***************************** <********************>

    Date: Mon, Nov 28, 2022 at 8:48 AM
    Subject: complaint with Instafixus
    To: <************************************>

    I want to thank you for your assistance in helping me resolve my dispute Complaint ID ******** with **********************.
     
    As I expected your intervention  carried far more weight than my individual pleas.  They have refunded my original investment and I do not expect to have any further dealings with their Company.
     
    My review of this Company stands, they are not to be trusted.
     
    Again Thank You
     
    ********************

    Business Response

    Date: 11/21/2022

    Hi Team,

    As per the customer desired resolution and as per our refund policy we have processed the Refund as customer is not satisfied,Attached is the Refund Receipt of the same.
    Please let me know if there is anything else we can do to help customer.

    Regards,
    **********************

  • Initial Complaint

    Date:11/16/2022

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The credit card used for transaction was cancelled by our bank.  Sorry, no refund can go to it.  We will wait for refund check from business and its deposit, before closing this complaint.  Thank you.

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***************************

    Business Response

    Date: 11/21/2022

    Hi Team,

    As per the customer desired resolution and as per our refund policy we have tried processing the Refund as customer is not satisfied but it got declines as cx might have cancelled the card, So we will be sending a physical check to customer on the billing address and upadte customer accordingly.

    Attached is the failed Refund Receipt of the same.
    Please let me know if there is anything else we can do to help customer.

    Regards,
    **********************

    Customer Answer

    Date: 12/16/2022

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]



     Complaint: ********



    I am rejecting this response because:

    From: ****** ******* <**********@***.com>
    Date: Fri, Dec 16, 2022 at 3:21 PM
    Subject: Complaint ID ********
    To: *******@mybbb.org <*******@mybbb.org>

    Complaint ID ********

    Hello *****.

    We reached out to Instafix today regarding our refund having not arrived as of last contact on November 21st.  Instafix now says they need a credit card to reverse the charge to, and they will now not refund full amount of $600.00 but only half.  They said that they will not issue a check.  I explained that the credit card was cancelled and I dont want to provide another credit card.  Thanks for your help.



    Regards,



    ****** *******

  • Initial Complaint

    Date:11/15/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought I was speaking with an ***** employee and this person at this office stated he was. He told me I needed a Cyber Privacy Shield installed on my computer. I agreed and paid $699.99.Later that day, I realized I was not speaking to a certified ***** employee or a ****** support technician and I have not received this product he sold me. As the many other complaints have been filed, I am unable to reach anyone at this number to speak to them, because they hang up. First, I am seeking complete reimbursement for the $699.99 they charged me Second, I am curious why this company still exists and is allowed to continue to scam elderly people like myself. I will be filing a complaint with my local authorities and the FTC also. This is elder financial abuse and a reportable offense. I look forward to hearing from you soon.

    Business Response

    Date: 11/21/2022

    Hi Team,

    As per the customer desired resolution and as per our refund policy we have processed the Refund as customer is not satisfied,Attached is the Refund Receipt of the same.
    Please let me know if there is anything else we can do to help customer.

    Regards,
    Instafixus LLC

  • Initial Complaint

    Date:11/11/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/14/22 I paid Instafixus $249 for a security protection software. I couldn't figure out how to download the software and after repeated calls could never get in touch with the company for help or a refund. I am seeking a refund bc I never was able to use the service.

    Business Response

    Date: 11/18/2022

    Hi Team,

    WE HAVE ALREADY PROCESSED A FULL REFUND FOR THIS CUSTOMER. Attached is the refund Receipt for the reference

    Regards,
    Instafixusllc

  • Initial Complaint

    Date:11/09/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***********************

    Business Response

    Date: 11/14/2022

    Hi Team,

    As per the customer desired resolution and as per our refund policy we have processed the Refund as customer is not satisfied,Attached is the Refund Receipt of the same.
    Please let me know if there is anything else we can do to help customer.

    Regards,
    Instafixus LLC

  • Initial Complaint

    Date:11/08/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *********************************

    From: * ******** <**************************>
    Date: Mon, Nov 28, 2022 at 12:54 PM
    Subject: Complaint #********
    To: <****************@mybbb.org>

    Hello:
    This complaint was ended when the company refunded my money. Thank you. I'm satisfied with this outcome.
    *********************************

    lse from this experience. I'm also concerned about my security as this technician was "inside my computer" making changes. I would so much appreciate your assistance with getting this accomplished, *********************************

    Business Response

    Date: 11/14/2022

    Hi Team,

    As per the customer desired resolution and as per our refund policy we have processed the Refund as customer is not satisfied,Attached is the Refund Receipt of the same.
    Please let me know if there is anything else we can do to help customer.

    Regards,
    Instafixus LLC

  • Initial Complaint

    Date:10/31/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/31/2022 I went to ********* website and this popped up, thinking it was ********* I told them my problem they proceeded to tell me that I had thousands of trojens and they would fix it. I thought it was ********* but soon founnd out ddifferent. Granted I am 82 years old and alone so needed help. they proseed to tell me it was $599 and I said no so they changed to $399 that should have told me something. Long story short my compueter does not work any better..waste of money. I would like a refund.This is so unfair! Thank You *************************

    Business Response

    Date: 11/06/2022

     

     

     

     

     

     

    Hi Team,

    As per customer request we have processed a full refund to the customer Attached is the receipt of the same.

    Please let us know what else we can do to help further.

    Regards

    instafixus llc 

  • Initial Complaint

    Date:10/17/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** And *******
    from attacking we seniors!! I am also calling Virginia Bureau of FBI Thank you BBB for your help.

    Business Response

    Date: 10/23/2022

    Hi Team,

    As per customer desired resolution and as per our company policy as customer is not satisfied with the services we have processed a complete refund of $700 . Attached is the receipt of refund for reference.

    Please let us know if there is anything else we can help you with.

    Regards

    instafixus llc 

  • Initial Complaint

    Date:10/12/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12 Oct 2022 Yesterday I ******* searched what to do when cannot find ones email. Immediately Instafixus LLC said they would call with support which they did. The tech explained the situation and informed me that I’d been hacked because of lack of a good Firewall. He showed me a long list of hacks, many listed as “Critical,” and that he could help resolve the problem. I was to not touch my computer, keyboard or printer and that he’d call when done. But first, he charged my credit card 699.99 for 3 years of Firewall protection. I was aghast, but didn’t know what else to do. I accepted the terms but grew suspicious when he transferred me to “Max” for final approval of my payment. Once done, the tech began working. My monitor was left on and I could watch him working. After almost 2 hours, he called to say he was done and that all was okay. Today, I grew suspicious again when there wasn’t an Instafixus Icon on my desktop, alerts or comments while working on the computer. After reading Better Business Bureau complaints “Instafixus LLC Billing Collection Issues,” I realized I was scammed and will notify my bank and other financial institutions of this situation. I am surprised Instafixus LLC is still in business due to their fraudulent service. I am requesting Instafixus to send me a FULL refund of 699.99 to my credit card.************************* ******************************* McKenzie, TN ********** ********************* ************

    Business Response

    Date: 10/17/2022

    Hi Team,

    As per the customer desired resolution and as per our refund policy we have processed the Refund as customer is not satisfied,Attached is the Refund Receipt of the same.
    Please let me know if there is anything else we can do to help customer.

    Regards,
    Instafixus LLC

Instafixus LLC is NOT a BBB Accredited Business.

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