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Business Profile

Vacuum Cleaners Parts

EZ Vacuum

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacuum Cleaners Parts.

Complaints

This profile includes complaints for EZ Vacuum's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

EZ Vacuum has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • EZ Vacuum

      8645 Phoenix Dr Manassas, VA 20110-5243

    • EZ Vacuum

      14283 Glade Spring Dr Centreville, VA 20121-5610

    Customer Complaints Summary

    • 26 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a replacement motor for my Compact *** vacuum. I carefully selected the correct motor with the correct installation gasket to fit my machine. I ordered the motor listed at $149.99 on their website and paid for it. When I received the product, it was not the correct motor. It did not match the pictures of the product, did not match the part number and came with an installation gasket that was incompatible with my machine. I contacted their customer service and the email response told me it was the correct motor even though it clearly was not. I checked their website and found the motor they sent me which was listed for $129.99 and is obviously a different motor from the one I ordered. I have exchanged several emails and pictures explaining the issue with customer service and they insist they sent me the correct motor and if "you can't make it work you should return it for a refund." I requested a return shipping label so I could return and so far they have failed to respond.

    • Initial Complaint

      Date:10/25/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vacuum cleaner wood floor attachment was purchased on 10/07/22 for $48.49. The part was received approximately 10 days later and I found that it does not fit on my ***** vacuum cleaner even though their website claimed that it would fit. I tried to contact the seller 7X by phone message and emails. They have not returned any calls or emails. I tried to get a return label from the company but they would not respond to that request. I took the package to *** to return it but it would cost $12.00 without any guarantee that they would credit me for the returned part. I have contacted my bank to intercede on my behalf. I told EZvacuum in one of the emails that I would contact you to file a claim against them. I just want to get my refund and return their part. I also want to caution other people against using this company.

    • Initial Complaint

      Date:10/24/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 11,2022 I placed an order for a new telescoping vacuum cleaner wand from EZvacuum via email. Order #********* They charged my account $142.49 for the product. On June 14,2022 I got an email from them saying the part had been backordered and wanted to know if I was willing to wait or cancel. My response was to wait. I asked how long it would be and they said it would be three to four weeks and they would keep me updated. After numerous attempts to contact them at this point I have heard nothing and no product delivery.

      Business Response

      Date: 10/25/2022

      Hi

      The order of the ***** wand was canceled and refunded on July 28th, 2022 when this special order was not received from the ***** company.

      We did inform the customer all along right after placing the order that the item was on backorder and will be sent once received from *****. We also gave an option to the customer to cancel and issue the refund right after the order placement. 

      Please ask the customer to check the payment refund in their ****** account which they used to oay for for the order.

      Let me know if you have any further questions

      Regards

      Abigail

    • Initial Complaint

      Date:07/19/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I own a Hover cordless stick vacuum and I needed to replace the beater brush on said vacuum. I found EZvacuum on line and searched via the model and part number for my vacuum. I found the part I needed on their site and placed the order, which was paid for through ******.When I received the order it turned out the beater brush did not fit my vacuum. It looked the same but was one inch longer and did not fit.I contacted EZvacuum letting them know that they sent part that did not fit.What follows are the emails that transpired in my attempt to rectify the situation.See supporting documents,

    EZ Vacuum is NOT a BBB Accredited Business.

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