Complaints

This profile includes complaints for Purehealth Research's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Purehealth Research has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Purehealth Research

  10199 Dean Dr Manassas, VA 20110-4109

  
• 

  Purehealth Research

  5501 Merchants View Sq # 804 Haymarket, VA 20169-5439

  
• 

  Purehealth Research

  4601 Fairfax Dr Ste 1200 Arlington, VA 22203-1559

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/23/25 PureHealth charged me for a second bottle of Bone Health that I did not order. They charged my card without my authorization. Apparently this is pattern & practice as there are similar complaints against this company, it cost me over $9 to ship the item back to them. This is unfair as I never ordered this item. I just want to warn others about this scam if they order from them.

  Business Response

  Date: 02/22/2025

  Hi There. Thank you for bringing this matter to our attention. Upon reviewing the account, we see that the order on 12/23/2024 was placed under our Subscribe & Save program, which is why there is another shipment on 1/23/25. We understand the concern and have canceled the subscription, rest assured there will be no more future shipments.
  
  Regarding the return and refund, we will be sending you an email with the return/refund process details. 
  
  If you have any other questions, feel free to reach outwe're happy to assist you.

• Initial Complaint

  Date:12/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent $314.80 wormhof product I did not order.

  Business Response

  Date: 01/18/2025

  Hi. Thank you for bringing this to our attention. Upon reviewing the account, we see that an order was placed on December 13, 2024, for three different products totaling $314.80.
  
  We have initiated the process to address this matter and will be sending an email shortly with detailed instructions on how to return the products. Once the return is processed, we will ensure the refund is issued promptly.
  
  We sincerely apologize for any inconvenience this may have caused. If you have additional questions or require further assistance, please dont hesitate to reach out.
  Thank you for your understanding.

• Initial Complaint

  Date:12/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called them several times to cancel and they keep bullying me

  Business Response

  Date: 01/10/2025

  Hi. Thank you for reaching out to us, and we sincerely apologize for any frustration or inconvenience this may have caused.
  
  Upon reviewing the account, we found that the order was part of our subscription program, which is why additional shipments were sent. However, we can confirm that the subscription has been canceled as of 12/4/2024, and will no longer receive any further products or charges. Additionally, we processed a refund for the order on 12/4/2024.
  
  We appreciate your understanding and are here to assist you further if you have any additional concerns. Please dont hesitate to contact us directly.

• Initial Complaint

  Date:12/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased one supplement from this company over a year ago, but did not like it therefore had no need for more or any solicitation.. I emailed them on at least 5 occasions to take me off of their mailing list and it has yet to stop. They do not have an unsubscribe button which is unusual, but at this point I am not at all surprised. I want to be done with this company. Please help!

  Business Response

  Date: 01/10/2025

  Hi. Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience.
  
  We have processed the request and removed the email address from our mailing list. Please note that it may take a few days for the changes to take effect, and should no longer receive any further emails from us.
  
  Should you have any additional concerns or require further assistance, please do not hesitate to reach out. Thank you.

• Initial Complaint

  Date:11/29/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To my knowledge I have received nothing to respond to.   When was a response sent, to whom and how?

  Please send it again to *********************************

  Thank you.

  Business Response

  Date: 01/03/2025

  Hi there. Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience caused.
  
  After thoroughly reviewing the account, we found that, unfortunately, unforeseen shipping delays have resulted in inconsistent tracking updates. At this time, we are unable to proceed with a reshipment because a dispute has been filed with the credit card company. We must wait for the dispute to be resolved before we can take further action.
  
  We recommend contacting the credit card company directly to follow up on the status of the dispute for quicker resolution.
  
  We deeply regret the frustration this situation has caused and truly appreciate your patience as we work with all parties involved. If you have any additional questions or need further assistance, please dont hesitate to reach out.
  
  Thank you for your understanding.

• Initial Complaint

  Date:11/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction dates:04-30-24, 07-30-24, 10-30-24. Total amount of $364.50. Business committed me with NOTHING! The nature of the dispute is that on 4-30-24, 7-30-24 and 10-30-24, my credit card was charged without my permission $121.50, for 3 boxes of Lymph System Support pills at $40.50 each. I DID NOT ORDER THESE!!!!! The business HAS MADE NO ATTEMPT TO RESOLVE THIS PROBLEM BECAUSE PRODUCT AND CUSTOMER SUPPORT HAVE NEVER ANSWERED THE PHONE when I call. Issue does not involve advertising.

  Business Response

  Date: 11/20/2024

  Hi. Thank you for bringing this matter to our attention. We sincerely apologize for the incovenience. Upon reviewing the account, we found that the orders in question were placed on January 30, 2024, under our Subscribe and Save program. Please rest assured that the subscription has now been canceled as per customers request, and will no longer receive any future shipments or charges. We will send you an email shortly with detailed instructions on how to return the products for a refund.
  
   If you have any further concerns or require additional assistance, please dont hesitate to contact us. We value your feedback and appreciate your patience as we work to resolve this issue.

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company terminated the "repeating order" after receiving the BBB message concerning my complaint. So I am happy about that since I was unaware it was a "repeating order" when I purchased it.

  I will say that they also sent me a couple of emails to give their product a good review for a huge coupon reward even before receiving their product. I replied for them to stop asking for reviews of a product I have not even received and requires at least a month of use to know & report any good reviews. I received a message back that they understood my request and did not send further emails. 

  Business Response

  Date: 10/17/2024

  Hi there. Thank you for reaching out and bringing this to our attention. After reviewing the account, we found that the order was placed under a subscription plan. We apologize for any confusion or inconvenience caused during the checkout process.
  
  We have now processed the cancellation of the subscription, and the customer will no longer receive future shipments. Additionally, the customer will receive an email confirmation regarding this cancellation shortly.
  
  If you have any further questions or need additional assistance, please don't hesitate to contact us. We appreciate your understanding.

  Customer Answer

  Date: 10/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me although it is unfortunate that this business utilizes this deceptive practice in it's ordering process. It is never made clear that a "subscription" is being ordered. I have  suspicions that they count on MANY multiple "subscription orders" being sent out & people's accounts charged before customers realize & try to figure out how to cancel the "subscription" they never realized they signed up for in the first place. Please change your ordering process to clear up this malfeasance.
  
  Best Regards,
  
  ******** *******
  
  

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered bottles o Pure Health product on my Discover Card ending number 0492. Was in hospital and have cancer and was not able to take product. When it was delivered I called ******************* and explained situation. I then disputed charges on my Discover card s Pure Health told me to write on the unopened package REFUSED RETURN TO SENDER which I did and had it brought to post office. I later called *********** and they confirmed it was received back to them. I called Discover Card several times and I am still being charged the$135.00 for the item that was returned months ago. Pure Health Research co has not sent refund to my Discover card ********** of 8/27/2024.

  Business Response

  Date: 09/19/2024

  Hi. Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. 
  
  Upon reviewing the order, we can confirm that the package was returned to us. However, since a dispute has been filed with Discover, we must wait for the case to be resolved before we can proceed with issuing any refunds. We recommend contacting Discover directly to follow up on the status of the dispute. Once the case is resolved, we will be happy to proceed with the appropriate refund.
  
  We understand the frustration this may cause and truly appreciate your patience. If you have any further questions or need additional assistance, please dont hesitate to reach out. We're here to help.

• Initial Complaint

  Date:08/16/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, 

  ****** did refunded me ****** for the August 15th payment to Pure Health Research.  I have been waiting from ****** on the other case with Pure ***** for the charge of ****** on May 15th with no response from ****** except that that case was closed so I called them back and they told me to ignore that email message and that they are still working on that and will email me.  No email!!  

  So as of right now, I still am getting no help with the May 15th charge of ****** from Pure Health.  As I said, Pure Health sent these omega 3s but I never received them.  That had tracking to my mailbox, but I never got these 3 containers and I NEVER even ordered them!!  It is a mystery of how the heck did this company get into my ******.  Their ad was on Instagram which I looked at and thought about buying but quickly got off their ad seeing how much it was going to cost. I contacted them but got the run around.  They wanted me to cancel the case with ****** and then maybe get refunded after following all their protocol.  If I had cancelled the case with ****** then I could not start another case if Pure Health didnt refund me in the weeks following so I didnt cancel that case with ******.  

  It is now weeks later and this case with ****** is still not resolved.  They told me to just wait which is ridiculously long.  Now I get your email telling me my case is closed.  It is all so frustrating to say the least.

  *******************************

  n automatic accruing shipments on my ******. ****** *** took them off right away. So this response from them is pretty much saying that I am out of luck for they will still ship this new shipment to me and they ignore my request for refunds. I answered back to them how furious I was and that the 5/15/24 shipment was NEVER received.As I have read here on Trust Pilot many people had similar problems with them.This was an ad off of Instagram which I watched but after starting an order realized that it just didnt feel right so I cancelled and didnt think any further into this until I saw charges on my ******. So I am thinking is actually put in info BEFORE CANCELLING and they just used that info to send and charge me for these 3 containers. Total scammers!! I need your help with this to get my money back please.

  Business Response

  Date: 08/28/2024

  Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the recent orders and charges.
  
  After reviewing the account, we found that an order was placed on May 15, 2024, under a subscription plan, which was renewed on August 15, 2024. The subscription has now been canceled, and we will ensure that no further products are sent.
  
  Regarding the refund, we will send you an email with our return/refund procedure. However, since a dispute has already been filed with ******* we must wait until the case is resolved before proceeding with any refunds.
  
  If you have any further questions or need additional assistance, please do not hesitate to contact us directly. We appreciate your patience and understanding as we work to resolve this matter.

  Business Response

  Date: 10/29/2024

  Hi. Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. 
  
  Upon reviewing the order, it was under our Subscribe and Save option but it was already cancelled on  08/15/2024.Upon further checking, there was also a ****** dispute that was filed and the status of it was " Lost " hence we are no longer able to process the refund on our end. We recommend contacting ****** directly to resolve the dispute. 
  
  We understand the frustration this may cause and truly appreciate your patience. If you have any further questions or need additional assistance, please dont hesitate to reach out. We're here to help.

  Customer Answer

  Date: 02/05/2025

  Someone from this company contacted me months later and helped me with this problem.  This very kind young woman said she would look into this and promised a refund would come to me ASAP which it did.  I was so surprised that after so many months someone really helped me.  Shocked was my reaction.  I forgot I had post the bad about this company on BBB and what I said here should be posted on BBB as my last correspondence with this company as a positive ending .