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Business Profile

Credit Union

PenFed Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Reviews

This profile includes reviews for PenFed Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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PenFed Credit Union has 23 locations, listed below.

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    Customer Review Ratings

    1.18

    Average of 217 Customer Reviews

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    Review Details

    • Stephanie U

      Date: 07/15/2025

      Stephanie U

      Date: 07/15/2025

      Zero stars.Weve reached out multiple times under extremely stressful circumstances following the death of my father-in-law, simply trying to obtain account statements. During our first call, a representative assured us the request would be processed without issue. A few days passed, nothing in the mail. We called again and were told everything was in progress and to just ********, 15 days later, still nothing. I called again and was told the same thing: everything is fine. I pushed harder, and only then was I transferred to ****** in processing, who informed us, for the first time, that nothing could be done without court involvement.Unacceptable. Why wasnt this communicated from the start? Why didnt anyone call us back to explain the issue? We were repeatedly told things were fine when they werent, and we lost over two weeks because of ***** add insult to injury, they were **** quick about settling the account and taking his money, but suddenly everything grinds to a halt when we need documentation for my mother-in-laws ******** application. The only thing holding up her application now is this companys failure to do their job.Were now waiting on a promised call from a supervisor, but Im not holding my breath. Absolutely sickening.

      PenFed Credit Union

      Date: 07/16/2025

      Hello. Thank you for taking the time to share your feedback and for making us aware of your situation. Please reach out to us directly at ************ or at ********************************************************* if you do not hear from the supervisor shortly.

    • David B

      Date: 07/12/2025

      David B

      Date: 07/12/2025

      Their products are scams. I have excellent credit and higher than average income. I was quickly pre approved for an auto loan. So when I decided to move forward with the loan, I was denied, though I confirmed with the credit bureaus that they never even pulled my credit. I am certain that all information I provided was correct. So the most logical explanation to me is that theyre not actually offering their auto loans to anyone at the advertised terms.

      PenFed Credit Union

      Date: 07/14/2025

      Hi there. We are sorry  to hear you were unhappy with the outcome of your recent auto loan application. If you have any questions about your application you can contact us from *************************************************************** or call us at ************ or ************. Our ************** Representatives are ready to help you.

    • Bucky H

      Date: 07/09/2025

      Bucky H

      Date: 07/09/2025

      So far rediculas. Opened a *****, unable to access funds, no consumer help, a phone tree to the mohabee desert. Do not do business with this company!

      PenFed Credit Union

      Date: 07/11/2025

      Hi there. We are very sorry to hear you had issues getting assistance with advancing funds from a Home Equity Line of Credit account. If you still require assistance, our Home Loans Servicing team would be happy to help you at ************. 

    • Bob Z

      Date: 07/06/2025

      Bob Z

      Date: 07/06/2025

      False advertising regarding auto finance rates. There are better choices available without having to join a credit union,

      PenFed Credit Union

      Date: 07/08/2025

      Hi there. Thank you for taking the time to share your feedback. We are sorry that we were unable to offer you our lowest possible auto loan rate at this time, and hope you consider us for you lending needs again in the future.  

    • Bi T

      Date: 07/05/2025

      Bi T

      Date: 07/05/2025

      False advertising on website. Don't go by the rates they have on their website, actual rates offered to you are way higher. Any credit union will easily beat them, it's like they don't care or aren't even trying.

      PenFed Credit Union

      Date: 07/08/2025

      Hi there. Thank you for considering PenFed for your lending needs. We regret we were unable to offer you our lowest possible rate. We appreciate your feedback and thank you for taking the time to share it. 

    • Jacqueline E

      Date: 06/28/2025

      My account was suspended due to a charge from ***** for my rent, a charge I have made monthly for over 3 years. They froze it on a weekend I was traveling out of town before the 4th of July holiday week. I needed to use my money and they had no way to unfreeze until Monday. I am very upset to not have access to my own money to pay my bills and pay for my travel. Do better PenFed, dont freezer accounts Friday night and not have your department available until Monday to gain access.

    • Kat M

      Date: 06/25/2025

      Unprofessional Conduct and Predatory Loan Offer from PenFed/Tresl Auto Refinance Representative To Whom It May Concern:I am writing to formally file a complaint against PenFed Credit Union regarding my recent experience with one of their loan officers during a car refinancing inquiry.After speaking with a PenFed representative about refinancing my vehicle loan, I was presented with an offer that appeared to lower my monthly payment. However, upon closer review, the loan terms were objectively worse:A higher APR (7.89% vs. my current 6.77%)A much longer loan term (84 months vs. 50 months)An additional $899 fee for ************* A requirement to lower my insurance deductibles, increasing my premiums by $14/month When I raised these concerns, the loan officer became dismissive and unprofessional. He minimized my research, attempted to justify PenFeds reputation by saying all banks ****, and questioned my current lender **************** despite them having a much higher BBB rating and a solid reputation.I ultimately canceled the application due to the officers unprofessional communication and the clear predatory nature of the offer. I later confirmed that PenFed is not accredited by the BBB, holds a 1.19/5 customer rating, and has over 200 complaints - which only validated my decision.This kind of experience raises serious concerns about PenFeds sales practices and the conduct of its representatives. Consumers deserve to be treated with respect and transparency, especially when making significant financial decisions.I respectfully request that PenFed review this complaint and address the conduct of the representative involved. I am open to providing further documentation, including email correspondence, upon request.Sincerely,KM

    • Taf I

      Date: 06/16/2025

      Taf I

      Date: 06/16/2025

      Absolutely the worst. Put in an application, the rate given to me was literally a point higher than what's on the website. **************** told me they have no idea who gets what rate. I said I have 830 credit score, she said that's great, but we have no idea as to how what rate you get is determined. You can't tell me why my rate is a point higher than what you're advertising? Didn't even offer to see if anyone else could help me. Horrible, DODGED THAT BULLET!

      PenFed Credit Union

      Date: 06/17/2025

      Hi Taf,
      Thank you for considering PenFed for your loan needs. We regret we were unable to offer you our lowest possible rate. We appreciate your feedback and thank you for taking the time to share it. 

    • Jeffrey L

      Date: 06/15/2025

      Jeffrey L

      Date: 06/15/2025

      had a CD maturing and was told check could be sent by ***** and found this was not correct, very poor with info and it was costly to me.

      PenFed Credit Union

      Date: 06/17/2025

      Hi *******, 
      Thank you for bringing this to our attention. We are sorry to hear your check was not sent by ***** and regret any inconvenience this caused you. Your feedback is valuable and we appreciate you taking the time to share it with us. 

    • Christopher M

      Date: 06/11/2025

      Christopher M

      Date: 06/11/2025

      Generally good experience, but NY residents should know that PenFed does not actually follow the policies that their own webpage describes.*************************************************************************************** When I refinanced my auto loan with PenFed, they required me to send my NY vehicle title. This caused no end of headaches when I attempted to trade the vehicle in -- without my copy of the title, no dealer would accept the PenFed-financed vehicle as a trade. Instead, I had to pay off the loan in full and wait (apparently up to 30 business days) to get the title back. I don't doubt that PenFed will return the title eventually, but this experience will prevent me from financing with PenFed in the future. NY residents (and the handful of other states with similar laws) beware. PenFed has competitive rates, but the headache may not be worth it.

      PenFed Credit Union

      Date: 06/12/2025

      Hello ***********. We are sorry to hear you had a poor experience with trading in your vehicle and acquiring the title. If you require any further assistance, please contact our ************** team at ************. 

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