Business Profile
Credit Union
PenFed Credit UnionThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for PenFed Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.18/5 stars
Average of 217 Customer Reviews
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Review fromMarie A
Date: 06/11/2025
1 starMarie A
Date: 06/11/2025
Never again. One of my biggest regrets. I cant wait to pay this car loan off. Rude, unprofessional customer service. Employees cant t seem to complete simple tasks like applying loan payments as instructed. The CEO is worth billions of dollars and his common customers are treated unprofessionally. Typical for this time era. Every month I find myself arguing with this company about a simple principal payment. Just recently they illegally took out interest from my principal payment. I notified them to be met with rudeness and unprofessionalism, resulting in an argument. Whom wouldnt argue the point, it is coming out of my pocket, not theirs. Im doing what I should paying the loan off, the legal thing to do. While they continue to attempt to get as much interest as possible, even if it means providing inadequate service to their customers. The worst company I have ever dealt with. I only wish I read these reviews prior to dealing with them.PenFed Credit Union
Date: 06/11/2025
Hello *****, we are very sorry to hear you have had a poor service with your auto loan. We are committed to providing superior service to our members in every interaction and regret that this was not your experience. If you would like to provide additional information, or if we can be of any assistance, you can contact our ************** team at ************. We appreciate you taking the time to share your feedback.Review fromRandall R
Date: 04/16/2025
4 starsRandall R
Date: 04/16/2025
Update of my review from earlier today: A director called back within 10 minutes and corrected the problem to my satisfaction.PenFed Credit Union
Date: 04/18/2025
Hi *******, thanks for posting an update. We're glad to hear we could help resolve your concerns! Please don't hesitate to reach out with any additional questions.Review fromJacquelyn T
Date: 04/14/2025
1 starJacquelyn T
Date: 04/14/2025
My Mom is 84 years old and lives in a nursing home. The family sold her house to pay for her stay in the facility. ******** performed an audit of her file because of the home sale, which was explained to us as routine. We provided all the documents and then a statement from PenFed arrived at my sister's home (where mail was being forwarded to) stating that balance in an *** account was $5.03. We sent the document to ******** and they stated they needed statements from December 2022 through December 2024. We contacted PenFed and explained the situation and all we asked for was the statements for the requested time frame. I had my Mom on a 3-way call with PenFed and she answered their questions to verify identity and they asked if they could send a link to the her cellphone and do a "visual verification." We stated she had a basic cellphone and can't do that. We tried to add her cellphone to the account and ********************** stated we had to submit Power of Attorney documents in the mail, but upload 2 separate signed and notarized forms as well. The *** couldn't explain the forms to me when I asked questions, and all I want is for them to sent statements to the ******** ***resentative. That's it. I'm trying to get my Mom approved for ******** because we don't have money. She has $5 with PenFed, not millions, but they treated us as criminals. They wouldn't let us update the phone number on file after explaining the old number no longer existed since the house was sold. They don't care, and because of their lack of assistance my Mom was denied ******** since they did not receive all of the statements. I honestly don't know what will happen to my Mom . I know this review will likely go nowhere but at least my pain is documented now and I pray no one else is denied ******** when hitting roadblocks like this from companies who won't do the simple things of providing statements as requested by their customers. ********************** is horrific for their actions and in doing more harm to people.PenFed Credit Union
Date: 04/16/2025
Hello Jai, we are very sorry to hear you had a poor service experience speaking with our *************** team. We are committed to providing superior service to our members in every interaction and regret that this was not your experience. We appreciate you taking the time to share your feedback. We would like to assist your mother in providing the necessary statements. Please send us a secure message by visiting ********************************************************* and a representative can assist you further.Review fromCharles G
Date: 04/06/2025
2 starsCharles G
Date: 04/06/2025
No alerts excessive hold time. God forbid if you want customer service.PenFed Credit Union
Date: 04/08/2025
Hello *******, we are very sorry to hear that you had a poor service experience. We are committed to providing superior service to our members in every interaction and regret that this was not your experience. We appreciate you taking the time to share your feedback.Review fromMichael K
Date: 04/05/2025
1 starMichael K
Date: 04/05/2025
"After a split second careful review and a "good" credit rating, we've decided to reject your refinance application for no reason whatsoever. We'll send you a letter filled with nonsense anyway. Goodbye and get lost".PenFed Credit Union
Date: 04/07/2025
Hi *******, thanks for considering PenFed for your refinance. We're very sorry we were unable to approve your application at this time. The notice we provided includes the reasons for our decision, as well as instructions for accessing a copy of your credit report. We encourage you to review your credit report for accuracy and we invite you to apply again in the future when you believe the determining factors have improved.Review fromDa V
Date: 03/31/2025
1 starDa V
Date: 03/31/2025
Not a good Credit Union. I had an account here and they blocked Zelle for no reason. I sent money to my father, that was all it took for them to block the feature (only $300). No only that, they are very controlling with your money. With purchases limits. I do not recommend this CU, Navy Federal and BECU are better credit unions, they also allow you to send 2k+ via Zelle per day. Only good thing about PenFed, is that you get paid to days early, but nowadays, even banks like ******* offers that and they offer a enhanced MasterCard where you can spend more with your debit card in comparison to PenFed. I dont see the ** as members owned, I rather do business with a local bank.PenFed Credit Union
Date: 04/01/2025
Hi there. We are sorry to hear you have poor experiences with ***** and transaction limits. If you would like to provide additional feedback, or if we can be of any assistance, you can contact our ************** team at ************.Review fromJoseph M.
Date: 03/25/2025
1 starJoseph M.
Date: 03/25/2025
****************!!! STAY AWAY!!! EXTREMELY POOR AND INCOMPETENT CUSTOMER SERVICE!!!PenFed Credit Union
Date: 03/27/2025
Hi there, we are sorry to hear you had a poor experience. If you would like to provide more details or if you still need assistance, please message us at ********************************************************* or call us at ************.Joseph M.
Date: 04/02/2025
It is impossible to get anyone on the phone. PenFed harassed me for weeks over a fraudulent charge. I would stay away from this company!Review fromTj B.
Date: 03/24/2025
1 starTj B.
Date: 03/24/2025
Run, they have ZERO customer support, I've been with them for 3 years and never have I missed or been late and they refuse to up my credit line by $55.00. They refused to provide customer service. They refused to lift the hold that they place on ur card before 1 week is up, EVEN THOUGH THEY RECEIVED PMT IN FULL A WEEK PRIOR. They are making money off of people's money. They take zero risk, and what business besides them take zero risk.. none. All business take risk. But they treat there customers like dirt. I'm in the process of leaving this pile of p*** as soon and as fast as I can.Let this be a beware for you. DONT DO IT. there is some cc company out there that still cares. It's not penfed.... and it's not ************ These 2 are the worst of the worst. I ran a business 30 years and never could I nor would I treat a customer as these two. Say no to cc offers from *********** and penfed.PenFed Credit Union
Date: 03/26/2025
Hi there, we're sorry to hear of your negative experience and that we were not able to offer the services you requested. We strive to provide excellent service in every interaction and regret this was not demonstrated to you. We appreciate you taking the time to share your feedback.Tj B.
Date: 04/01/2025
I have never in my life delt with such substandard, bad service, bad employees, as if u care zero about your customers at all. The truth is , I have since applied for a card and was approved for 10 times the limit that u kept me down and low with. I was approved with the bank with flying colors. It needs to be known that good citizens do not need a credit union as you. Your so tight, non-flexible, no customer oriented I don't know of any one that would even keep an account open with you. I will soon be closing my account down, ripping up my plastic card that has a minor aged child limit on it. I hope and pray no one falls into the trap that you this credit union does to people. I'm so happy to be leaving this no good for nothing so called business. I think the feds needs to come in and look at how poorly you run your operation. Penfed has been a thorn in my heart since day 1 of being introduced to yaw. I do not recommend penfed ZERO to any1.Review fromTom R
Date: 03/22/2025
1 starTom R
Date: 03/22/2025
Went to cash a check from another penfed member a family member. Ms. ********* the asst. **** Refused to oblige based on profiling. Had presented proper government identification including verification from the source of the person since they said they could not. She also further refused assistance as to my account. Explained to corporate office and no apology nor action towards such lack of customer service and professionalism. Never a problem with my other credit union or banks. Lucky getting even one ??!!PenFed Credit Union
Date: 03/24/2025
Hi ***, we're very sorry to hear of your poor experience. We strive for service excellence in every interaction, and regret this was not demonstrated to you. We appreciate you taking the time to share your feedback, and we will use it to make improvements for the future.Review fromCameron D
Date: 03/11/2025
1 starCameron D
Date: 03/11/2025
!!!!Completely ruined my credit and my partner's credit!!!!! We had a car loan with them on a 4Runner. When we got a new car and traded the 4Runner in, they didn't pay off the loan correctly! Very simple task for a lender to do. No! They created a duplicate loan and used the money from the dealership to pay one of them off. Of course, that loan went unpaid for months without us knowing. After a "late payment" alert through my credit bureau, I realized the huge mistake they had made. It's now been over 7 months with no solution. All I hear from them is a different answer on how to fix it that never works or that it's OUR fault!!! All from a different person each time. Cannot get a hold of the same person twice for some reason. Completely uncoordinated, unprofessional and downright sorry! DO NOT CHOOSE THEM!!!!!PenFed Credit Union
Date: 03/13/2025
Thank you for your feedback. We strive to provide a positive experience for our members and regret that we fell short in your case.
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