Reviews

This profile includes reviews for Hilton Worldwide's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hilton Worldwide has 1637 locations, listed below.

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  Hilton Worldwide

  7930 Jones Branch Dr Ste 1100 McLean, VA 22102-3313

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  Hilton Worldwide

  20260 Goldenrod Ln Germantown, MD 20876-4063

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  Hilton Worldwide

  890 Northern Blvd S Abingtn Twp, PA 18411-2229

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  Hilton Worldwide

  4300 Military Rd NW The Chevy Chase Pavilion Washington, DC 20015-2019

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  Hilton Worldwide

  9100 Basil Ct Largo, MD 20774-5373

Review Details

• Review fromXavier M

  Date: 11/27/2024

  1 star

  Xavier M

  Date: 11/27/2024

  Booked a reservation on the phone for Hilton Garden Inn ********. Shortly after, got an email confirmation for my reservation, I noticed the date was incorrect. I called within a minute of receiving the email, but was told its not refundable and cannot be canceled/changed. I explained it was a mistake on their end, but they just said theirs nothing they can do.

  Hilton Worldwide

  Date: 12/01/2024

   
  Thank you for providing the information requested.  
  Upon reviewing your reservation, we see that it was booked for September 9, 2024, through your third-party booking agent, Expedia. We suggest contacting Expedia directly with the itinerary number to address this booking error. Please note that ******* is not affiliated with Hilton and has its own terms and conditions for bookings. We recommend that our guests book directly with Hilton through our website, call center at ************, or Hilton Honors app for the most reliable service. 
  Thank you for your loyalty and giving us the opportunity to address your concerns directly. We value your feedback and are committed to ensuring your satisfaction. 
  
  Yours in hospitality,  
  
  

• Review fromMark P

  Date: 11/25/2024

  1 star

  Mark P

  Date: 11/25/2024

  Im writing to warn other businesses about the unethical practices of Hilton Garden Inn ******************* and their rooftop bar, EI8GHT UP. A chief engineer from their team approached my machine shop multiple times with an urgent request for custom parts to meet fire department requirements. He stressed the need for speed and, to my memory, never requested a formal quote before we started.We ordered materials and completed the job as quickly as we could. I informed him the parts were ready, only to be told they were no longer needed due to a change in planssomething he conveniently forgot to mention. Despite receiving the parts, theyve refused to pay the $5,276.68 owed, even after I offered to settle for just the cost of materials.This is not just a matter of poor communication; its a deliberate and unethical business practice. They placed a custom order, rushed its completion, and then refused to pay once the work was done. Their actions show a blatant disregard for the time, labor, and resources of small businesses. If they treat their business partners with such blatant disregard and unethical practices, one can only imagine how they might treat their customers.If youre considering doing business with Hilton Garden Inn ******************* or EI8GHT UP, bewarethey will take advantage of your efforts and leave you with unpaid bills. Avoid working with them at all costs.

  Hilton Worldwide

  Date: 11/27/2024

  Hello
  Thank you for your quick response. 
  I have sent your information to our Brand Support for a response.  
  Thank you for giving us the opportunity to address your concerns directly. We value your feedback and are committed to ensuring your satisfaction.   
  
   Yours in hospitality, 

  Mark P

  Date: 01/13/2025

  Still waiting after a month and a half with no contact from Hilton at all !

• Review fromKen O

  Date: 11/22/2024

  1 star

  Ken O

  Date: 11/22/2024

  After our recent visit from 08 November to 11 November at Hampton Inn *******************************, we received a phone call from the Hotel Manager. During the phone call, to our surprise, we were treated with the utmost disrespect. As loyal customers, we were treated as if were lying criminals. The manager (*******) was belittling us, arrogant, and would not listen to a word we were sayingan absolute disgrace to the hotel industry. ******* accused us of false accusation and wanted to charge us $250 due to a damaged chair; our 9-year-old pet dog, was falsely accused of chewing on a section of wood on a chair in the hotel room. We had seen the chair on our first day in the room and it was already damaged. We felt that the chair was already reported to the hotel management. After the phone call with *******, we were extremely distraught and frustrated with Hampton by Hilton; we cancelled our next visit in March and vowed never to stay at your hotel again. We were ready to contact the Better Business Bureau if we received a charge of $250. We never received the charge of $250 and we suspect we didnt receive the charge due to the maids negligence of not seeing the damage before our stay and/or the paperwork for a Pet stay paperwork process was never provided to us.This information is being sent because ONE person at Hilton can make a huge impact on a business. We wish this incident by Hampton of Hilton has never happened and we hope a positive result can be managed from this grave mistake.

  Hilton Worldwide

  Date: 11/25/2024

  Hello ***, 
  
  Thank you for sharing your concerns at the Hampton Inn **************-**************** with our Executive Offices at Hilton. 
  
  On your behalf, your concerns and request were shared with the hotel's **************** Team, who oversees quality assurance at our properties, for internal review and further discussion with the hotel. The hotel reviewed the housekeeping logs and confirmed the damages were identity and confirmed during your stay. The hotel has declined to waive the $250.00 damage fee. 
  
  We appreciate you sharing your request with our executive team. We hope this experience doesn't deter you from welcoming you back to one of our ***** Hilton-branded hotels worldwide for a better experience. 

  Kind regards, 

   

  ****** *.
  GA 225256030

• Review fromMiguel F

  Date: 11/22/2024

  1 star

  Miguel F

  Date: 11/22/2024

  Avoid ********** Unjust Charges and ************ I stayed at the ***** for two nights and was extremely disappointed. While the location was convenient, the hotel was poorly maintained, with stained carpets in both common areas and my room. The staff was inconsistentone night shift employee was friendly but uninformed, while another was unapproachable and disinterested.After checkout, I was hit with an unjust $250 cleaning fee, with the manager dismissively claiming the room was completely trashed. In reality, I had simply placed the dirty towels in a corner and left a small amount of trash neatly by the bin since housekeeping never came to clean, I had to remove the lamp shades because there was no over head light and the room was very dim. This is just like a cheap AirBnB.This experience felt like a scam, and I cannot recommend this hotel to anyone. Stay elsewhere if you value fair treatment and quality service.

  Hilton Worldwide

  Date: 11/24/2024

   
  Thank you for your kindness during our phone call today.  
  Upon reviewing your concerns, we have learned a refund of $ ****** was credited to your credit card on file. You should be able to view this within the next 5-7 days. The hotel will still charge the $ ***** for extra labor cleaning fees.  
  We appreciate you taking the time to share your feedback with our Executive Team. We hope to welcome you back to any of our ***** Hilton-branded hotels for a better experience 

  
   Yours in hospitality, 
  
  

  
  

• Review fromLouis E R

  Date: 11/22/2024

  2 stars

  Louis E R

  Date: 11/22/2024

  Minimum Appropriated to Third generation To Work or be Treated at this site !

  Hilton Worldwide

  Date: 11/24/2024

  Thank you for your response. 
  To better assist you with your concerns, please contact me directly. Your review did not provide enough context for us to follow up effectively.  
  We appreciate you taking the time to share your feedback with our Executive Team. We hope to welcome you back to any of our ***** Hilton-branded hotels for a better experience 
  
   Yours in hospitality, 

  Hilton Worldwide

  Date: 11/24/2024

  Thank you for your response. 
  To better assist you with your concerns, please contact me directly. Your review did not provide enough context for us to follow up effectively.  
  We appreciate you taking the time to share your feedback with our Executive Team. We hope to welcome you back to any of our ***** Hilton-branded hotels for a better experience 
  
   Yours in hospitality, 

• Review fromAndy B

  Date: 11/18/2024

  1 star

  Andy B

  Date: 11/18/2024

  Checked in to the Hampton Inn Columbia Ft ******* on Friday Nov 15th noticed toilet was not flushing. Contact the front desk and asked them to have it looked at, when I returned Saturday evening it still had not been fixed. I asked multiple times for someone to come look at and fix or relocate me to another room with a functioning toilet. I was told they were sold out and did not have any rooms available also only had one person on site for the hotel as why they could not come to room and get it fixed. They never fixed or followed up with me. Had a room with unusable faculties for 2 days. When I contacted the worthless Hilton customer service who owns and controls all the Hilton properties I was told I would have to talk with the hotel directly as they have no authority to do anything about this. I asked for a refund as they provided a room without properly working facilities and have yet to get this resolved as they have made not attempt to refund or follow up with me. No wonder we have become a ******* members and enjoy the service they offer.

  Hilton Worldwide

  Date: 11/20/2024

  Hello ******,
  
  The General Manager has communicated that approximately two hours after you checked in, the front desk was informed about the issue with the toilet. However, shortly after the request was made, it was canceled. Unfortunately, this led to the misunderstanding that the problem had been resolved.
  
  When you returned to the room on the second night and reported that the issue persisted, the hotel was fully booked and their maintenance team was no longer onsite. We deeply regret this oversight and the inconvenience it caused you.
  
  Our hotel teams strive to provide quality accommodations and exceptional service. Although efforts were made to rectify the situation, we understand you are still dissatisfied with your overall experience. Our offer to provide you with a one-night plus tax refund or Hilton Honors bonus points remains available to you. If you choose to accept this offer, please let me know so we may process it immediately. Please note that there will be no additional compensation considered.
  
  We would like to thank you once again for your feedback and patience.
  
  
  
  Best regards,
  
  **** A

• Review fromDan Z

  Date: 11/17/2024

  1 star

  Dan Z

  Date: 11/17/2024

  I fell for a scam offer. I booked a the Honors Escape and Explore package at Embassy Suites Deerfield, **, I tried to cancel a couple of hours after booking because I notice the fine print. I booked on 9/19/2024 and it said free cancellation until July 12, 2024. I assumed this was a website error. Why would they say free cancellation until a date three months in the past. Just say non-refundable. I didnt select the cheaper non-refundable rate. I would have had I known. I called costumer service and they said if I call the hotel direct they would cancel the reservation at no charge. I did this and they said they would not charge me, but they did anyway. If they would have let me know they wouldnt remove the charge I would have just kept the reservation. I looked at message boards and others said no matter what date they booked this offer, the free cancellation date was always three months in the past. A person booked this offer on July 1, 2024 their free cancellation date was April 12, 2024. Long story short this is an intentionally deceptive offer created to confuse people.

  Hilton Worldwide

  Date: 11/19/2024

  I did attempt to speak to you today, but the phone number listed is for the Embassy Suites ******.   
  We would like to assist you with your same-day cancellation, to help respond with the correct mailing address and a screenshot of your charge. Once we have this information, we can process a refund which will be mailed to you.  
   Thank you for being a Hilton Honors Blue member and for giving us the opportunity to address your concerns directly. We value your feedback and are committed to ensuring your satisfaction.  
  Yours in hospitality, 

• Review fromMichael J

  Date: 11/16/2024

  1 star

  Michael J

  Date: 11/16/2024

  Theft. What else would you call it?Hilton billed my credit card 4 times for the same stay. I called. Made complaint. Asked for supervisor. No refund as of yet even though they admitted fault. Then they billed me again after complaint for the same stay again. Literally thousands of dollars. ******

  Hilton Worldwide

  Date: 11/18/2024

  Hello *******,   
  Review for professionalism and empathy 
  I hope this email finds you well.  
  I have contacted the hotel regarding your billing dispute. They have credited your credit card three times of $00. Twice on November 05, 2024, and once on November *******, this results in an overpayment of $ 00. If you still believe this to be incorrect, they are requesting you dispute the charges with your credit card company.  
   Thank you for giving us the opportunity to address your concerns directly. We value your feedback and are committed to ensuring your satisfaction.  
  
  Yours in hospitality, 
  
  
  

• Review fromLauren D

  Date: 11/15/2024

  1 star

  Lauren D

  Date: 11/15/2024

  On October 8, 2024 we were evacuated due to ****** being a direct hit to our home. We really contemplated staying, but got very scared at the last minute and as we were told to get out now, there would be no emergency personnel if needed, hotels were booking up by what felt like the second. We finally were able to lock in this one. We have 4 animals and an 88 year old grandmother to evacuate and we were very concerned about flooding. We did not have many options and figured since ******** clearly stated there would be no price gouging, pet fees, etc. tolerated it would be rectified upon arrival. We booked 2 rooms for 3 nights, not knowing what we were up against and again we had to provide for our grandmother who resides in a manufactured home. We stayed the 8th and 9th to ride out the storm and on the 10th we watched our Ring camera until we could see our power came back on. Our animals were very stressed and we were anxious to get home to check on our home as we could see there was damage on our cameras and with pictures being sent to us by concerned neighbors. Upon leaving on October 10th at 2:45 PM, we notified the front desk as a courtesy so they would know the rooms were vacant. We were provided 2 receipts by the front desk totaling $1282.24. When we got home I checked our Discover account to see that ********************** had charged our card a total of $2,760.98. I am no mathematician, but for a hotel that averages $150/ night, 2 rooms, 2 nights, taxes, fees, we are looking at maybe a total of no more than $700. We were eventually refunded some of the money, so the charges are down to $1655.58. We are reaching out for us and our experience, but also for the many other (mostly elderly) guests that were told to evacuate. We cannot be the only ones, it's very sad and gross to see businesses take advantage of people during a natural disaster like ******. The owner, ***** *******, thinks we were charged appropriately. It's gross, illegal, and unethical. Shame on you.

  Hilton Worldwide

  Date: 11/18/2024

    
  I hope this email finds you well.  
  I have contacted the hotel regarding your billing dispute. Your third-party reservation with Expedia was initially booked for three nights. When the dates were changed the rates also changed, on your checkout a refund of $0 was processed. 
   For the last night of your reservation, the hotel held the room in expectation that you would be able to return to your home. The $ 0 includes the early departure fee and late check out fee, which the hotel maintains you were aware of. The charge of $0 per room was for the late cancellation which we will refund to you.  
  As a gesture of goodwill $ 0 will be refunded and mailed to your address verified: 
  
  Please allow 4-6 weeks for processing and delivery 
  Thank you for giving us the opportunity to address your concerns directly. We value your feedback and are committed to ensuring your satisfaction.  
  
  Yours in hospitality, 

• Review fromKathy G

  Date: 11/14/2024

  1 star

  Kathy G

  Date: 11/14/2024

  I was fraudulently charged and the hotel front desk hung up on me.

  Hilton Worldwide

  Date: 11/20/2024

  Hello *****,
  
  Thank you for your email and the screenshot of the additional amount of $35.52.
  
  When I spoke with the hotel on Friday, they said they did not see any charges for $35.52, which could mean it was a temporary authorization. When using a debit card for a hotel deposit/payment, you may see several temporary authorizations that are released at varying times, and then final charges will post.
  
  Please let me know if you need any further assistance or if there are any other concerns you would like us to address. We appreciate your patience and understanding.

   

  Best Regards,
   
  
  **** *.