Reviews

This profile includes reviews for Hilton Worldwide's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hilton Worldwide

  7930 Jones Branch Dr Ste 1100 McLean, VA 22102-3313

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  Hilton Worldwide

  2015 Massachusetts Ave NW Washington, DC 20036-1011

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  Hilton Worldwide

  530 Pennsylvania Ave Fort Washington, PA 19034-3304

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  Hilton Worldwide

  300 Army Navy Dr Arlington, VA 22202-2803

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  Hilton Worldwide

  749 E Chocolate Ave Hershey, PA 17033-1212

Review Details

• Review fromAnishia B

  Date: 11/10/2024

  1 star

  Anishia B

  Date: 11/10/2024

  9/26/24 I made reservations at the Hilton Homes2Suites, Beacon Dr, Greenville SC. Reservation for 9/27&9/28. The rate was $140 each night. On 9/27, Hurricane Helene occurred. I was unable to get to the Hotel so I called to cancel 9/27 & was told if I cancel I would still be charged. I explained that I couldn't get there bc there were trees in the road and she stated, those were the instructions her mgr had given. I stated, do NOT cancel my reservations, I will try to make it later that day. A few hrs later I received a call from the mgr, she told me that she would cancel the reservation for 9/27 but she would also have to cancel 9/28 bc the card I booked with was declining. I explained to her that the card I booked with was a new HILTON Honors CC, I had just received and never used, & it must have been an issue with the card itself. I told her I would call and see what the issue was and I'd call her back. The call to the CC company took a VERY long time, but issue was fixed,and I fell asleep before calling the mgr back. The mgr canceled my reservation before 3:00, w/o my knowledge. I arrived to the Hotel at 5:30 & was told my reservation was canceled by the mgr, and bc of the storm they were completely booked. I rode around for 3 hours trying to find a hotel. It was a nightmare! Around 9:30, I checked this hotel website one more time & there was a room for $284. I paid $140 for this same room the day before(Price gouging). I booked it with the same Hilton CC and stayed there both nights. I reached out to the manager on Sunday by telephone and she was very rude. Told me she had worked 16hrs and didnt have time for me. She keeps saying I broke several policies, which is a lie. She's also trying to charge me for the night SHE canceled after I already had to pay double for the same exact date & room! Hilton is doing nothing to help the situation. They are referring me back to a mgr that clearly, Covers Herself & Rude. I will not book HILTON again unless this is handled!

  Hilton Worldwide

  Date: 11/17/2024

  I hope this email finds you well.  
  Thank you for bringing your concerns to our attention. Upon reviewing your stay, I noticed that your booking was made under the Hilton Friends and Family rates, which are subject to stricter guidelines. Unfortunately, your first reservation was canceled due to a declined credit card, and we did not receive a valid card from you. At the time of your arrival, the Friends and Family rate was no longer available and can not be reinstated. However, for your subsequent night's reservation, the rate remained at $140.00 under the Friends and Family rate. 
  Thank you for bringing your concerns on this important matter to our attention and offering us the opportunity to address them directly.   
  Yours in hospitality, 
  

• Review fromDerek T

  Date: 11/09/2024

  1 star

  Derek T

  Date: 11/09/2024

  The Hampton Inn ******** ***** has Very inhospitable owners or **. The staff member Ram and **** are totally put out of their way if you have any requests or just checking in. **** is completely put out when you come to desk at check in. They never speak to you unless you speak to them. Dont recognize ** members and are put out if you ask for a water which they have available at an HH display at front desk but get irritated if they have to come out from behind the desk. You always have to ring a bell and its always **** ****. The younger girls in morning are always very nice and say good morning and the lady at night shift is very sweet. She agrees that **** behaves this way to people as well. When I brought this up to the ** he offered to check me out without an apology or a refund for the remaining of my stay as it was a points rate. His answer was just a shrug and that I have the right to stay somewhere else if I dont feel welcome here. I was appalled as a diamond member and someone who has travelled for a living staying in Hiltons always for over 15 years. The ** is very unwelcoming and flat out disrespectful.

  Hilton Worldwide

  Date: 11/17/2024

  Hello,   
  
  I hope you are having a great day! 
  
  We want to thank you for taking the time to share your feedback with Hilton's **************** about your recent experience.  
  
  I attempted to reach out to you on November 10, November 12, and November ******* but unfortunately, I haven't received a response. Since you have not replied to our request for information, we now consider this matter closed. You have twelve months from the date of your stay for us to revisit your concerns.  
  
  Best regards,   
  
  

• Review fromByron Y

  Date: 11/06/2024

  1 star

  Byron Y

  Date: 11/06/2024

  We are writing to formally express our disappointment regarding the quality of service and numerous issues experienced during our recent wedding ceremony held on October 19, 2024, and our stay at your property. We visited your resort in March 2024 as a potential wedding venue and were captivated by the food, property, and attentive service. Based on that visit, we were excited to celebrate our wedding with 86 guests at your resort. However, our experience from October *****, 2024, fell far below the standards we expected, impacting what should have been one of the most special weeks of our lives.We would like to outline several incidents that contributed to our dissatisfaction:1. Service Denials and Discrimination: On multiple occasions, resort staff denied us access to basic items like straws, water, and specific alcohol, even though we could clearly see these items available. We also observed these same items being served to other guests of different ethnicities shortly after they were denied to us. This inconsistency and differential treatment were hurtful and left our guests feeling unwelcome.2. Liquor Selection Agreement and Unnotified Changes: During our site visit, we confirmed with the wedding coordinator a specific liquor selection that we wanted for our wedding, which was presented as a standard option available to all resort guests. This selection was later changed without notification. Instead, we were informed by the wedding coordinator and her supervisor that we would need to pay an additional $59 per persontotaling $5,074 for our 86 gueststo receive the same liquor that was included in the all-inclusive package for other guests at all bars. This pricing discrepancy, applied solely to our event, strongly suggests racial bias, and it left us feeling singled out and undervalued.3. Wedding Cake Discarded 4. Inconsistent Pool Service 5. Favoritism in Service 6. Wedding Ceremony Issues ***** and ******** *****

  Hilton Worldwide

  Date: 11/07/2024

  I write in reply to your message about the Hilton Tulum Riviera Maya All-Inclusive Resort experiences you reported. 

  
  Congratulations on this special time in your lives! I also want to acknowledge your concerns.

  
  Thank you also for being valued Hilton Honors members. As your stay was part of a wedding group with contracted resort services, our office will help you work directly with leadership in *****, as they are responsible for resolving this inquiry. 

• Review fromAmanda P

  Date: 11/05/2024

  1 star

  Amanda P

  Date: 11/05/2024

  We stayed at Doubletree by Hilton in ******************** and it was the worse hotel we have ever stayed at. It took forever to check in, they gave us a room key and when I went into the room I found that it was completely occupied and there was a woman changing in it. THEN the next morning we were woken up at 7:30am to them saying there was a problem with our payment. After arguing for 30 minutes showing proof we had paid for the room, they backtracked and said we only owed for the $15 parking fee..... I gave them an additional card to run for the $15 parking fee and got a receipt, they ended up charging me $65 for less than 24 hours of parking which I didnt consent too. When asked they said the $50 would be refunded within 3 days, it's been 12 days and the money is still not been returned, there has been no apology and they are now claiming they never over charged me when though I am offering to show bank ********************* is a joke and so is everything else at this establishment!!!!!

  Hilton Worldwide

  Date: 11/10/2024

  
  
  Thank you for providing the screenshot requested, I appreciate your quick response.   
  
  I have processed a refund of $.00, this will be mailed to your address verified: 
  
  Please allow 4-6 weeks for processing and delivery.  
  
  Thank you for bringing this to our attention. We appreciate your loyalty as a Hilton Honors Gold Member. 
  
  Yours in hospitality,  

• Review fromTimothy P

  Date: 11/05/2024

  1 star

  Timothy P

  Date: 11/05/2024

  Until last week I was an employee for the Hampton inn in ************************. My job title was Chief maintenance engineer. The entire building is completely mold and they are just trying to cover it up. The general manager made my job everything but maintenance from going to the post office to going to the bank to make deposits to picking up employee's children 30 minutes away in 30 minutes back from school to putting food away in the kitchen. I was hired on as chief maintenance engineer not as personal assistant. For 2 years I did what I was told to keep my job as I have a family. That was nothing but nice to every employee that I came in contact with from fixing their cars during work hours out in the parking lot to buying them lunch and drinks and breakfast on once a month or more.Only to figure out that they are not repairing anything in the building they have renovation starting but are just covering everything up they're not addressing the mold... Their walls that need to be knocked down to get rid of the mold and ceilings that need to be removed to get rid of the mold from the leaking roof for ************************************************************************************************ the water and there's no way to mount them as the cans rusted out. A person passed away in 201 management demanded I flipped the mattress and put the room back in service at that time I knew it was my time to leave the hotel. Is a person dies on a mattress you have the mattress removed and you replace it which was done after I put up such a fuss. I gave them a one month notice The second day of me training the new guy they canned me. Then the ** blew up my phone saying the housekeeping is talking all this c*** and starting rumors about me and now they have all turned against me. I have been nothing but nice to these people. They have all turned against me. Flip the mattresses?? I'm emotional affected by this action of the management. I want corporate to contact me!!!

  Hilton Worldwide

  Date: 11/06/2024

  
  
  I hope this email finds you well. This is ***** from the **************** regarding your Better Business Bureau review. I did attempt to contact you today; I did leave a voicemail.  
  
  I have contacted team management on your concerns, they will be contacting you directly.  
  
  Thank you for bringing this to our attention. We appreciate you choosing Hilton as your travel partner.  
  
  

• Review fromRichard B

  Date: 11/04/2024

  1 star

  Richard B

  Date: 11/04/2024

  stayed 10/23 Booked my room through ************************** and paid in full. Went to check in and was told that what I paid was only to hold the room and I had to pay an additional $225 dollars for the room and that the original payment would fall off. When that did not fall off I contacted ************************** and they called the hotel and they said I was charged the $225 because I was a no show. Even after sending a copy of my bar tab, I was still told that I was a no show. The $225 was dropped down to $175. Attempted to reach the hotel again and they said they have no record of me being there even though i swiped my card at the counter and sent in copies of my bank account being charged. I was told to send my copies directly to the manager ******. The email kept getting kicked back as my email was spam, last attempt said that the email address no longer existed.

  Hilton Worldwide

  Date: 11/11/2024

   
   
  Upon reviewing your reservation ********, this was considered a no-show reservation. The charges were from your third-party booking site **************************.  
  ******, Director of Sales, has attempted to contact you for further information since they as well have been unable to locate a reservation using the physical card. Third party booking sites hold reservations under a virtual card. You may want to contact ************************** to dispute the charge.  
  Thank you for bringing your concerns on this important matter to our attention and offering us the opportunity to address them directly.  
  Yours in hospitality, 

• Review fromBarbara Y

  Date: 11/01/2024

  1 star

  Barbara Y

  Date: 11/01/2024

  The Hilton Garden Inn Hotel, *********** is Totally unresponsive to my request to speak to manager concerning upcoming stay. I had Covid and was experiencing after effects and had to cancel two rooms. The stay I have been trying to cancel is November 3-7, 2024. I first called either October 25 or 26. I called twice, calling again Sunday, October 27. I was told to call the manager regarding the cancellation on Monday. His name is ****. They told me to call between 10 and 11 when he would be in. I called, the 28th the 29th and the 30th to talk to ****. I left a message on his voicemail. He never returned my phone call. This is totally disgusting consumer behavior. I am a diamond Hilton member. I will never deal with Hilton again. This is totally unprofessional behavior. They will not respond to reimbursing the amount. I paid ahead of time for the two rooms and nobody will talk to me concerning reconsidering that request. I was not aware when I made the reservation that it was not cancelable.

  Hilton Worldwide

  Date: 11/10/2024

  
  Thank you for your kindness during our call. This is ***** with the ***************** I am responding to your Better Business Bureau review ****** regarding your reservations at the Garden Inn ******/***********.  
  
  We sincerely apologize for the lack of response from our General Manager regarding your need to cancel your reservation due to illness. We would like to make this right for you.  
  
  Please send a screenshot of the charges with the last four digits of the credit card used. We will the process your refund and mail it to your verified address: 
   
  Please allow 4-6 weeks for processing and delivery.  
  
  Thank you for bringing this to our attention and being a loyal Hilton Honors Diamond member.  
  
  Yours in hospitality,  

• Review fromMarlena R

  Date: 11/01/2024

  1 star

  Marlena R

  Date: 11/01/2024

  The worst Hilton property I have ever stayed in! I checked in at 8:37 after traveling for two days. I was told I could get food at the bar until 9 pm. Got to my room at 8:40, rushed down to order at 8:44. Arrived and stated I wanted to order food to take to the room. The bartender gladly entered the order(quesadilla, the simplest thing on the menus to make). The manager ****** came out of the kitchen and berrated the bartender in front of myself and another customer saying did you ring this up? I told you no more orders after 8:45. I looked right at him and saidI was told that I could get food until 9:00 and I ordered the easiest thing for you to make. He agreed to make it, but shook his head at the bartender and walked off in obvious disgust. The bartender told me that was her manager and apologized for his behavior. When I got to my room, I found that it was filthy. I wish I could upload the pics I took. The bathroom had built up filth on the floors around the entry and toilet. Caulk was coming off around the toilet and shower. There was ***** ***** looking cracked caulk around the tub, plus a quarter sized black substance on the outside of the tub. Built up dust on the Kleenex box, lamp shade and much of the furniture. There was no reg coffee in the room (only 6 packs of decaffeinated). Only one coffee cup, not the usual two. When I went down to the desk to get coffee packs, I was told we must be out, with no apology. There were no usb ports in the room and one of the two outlets bedside did not work. I couldnt get checked out of this hotel fast enough. I consistently stay at Hilton properties and travel extensively for business and I am thinking I might have to switch to ******** or other brands. This Doubletree was disgusting.

  Hilton Worldwide

  Date: 11/03/2024

  We apologize for the service-related issues you experienced during your stay. I have shared your feedback with the hotel's management team for internal review so we can work together to improve our overall guest experience. 
  As a gesture of goodwill, we have awarded 00 Hilton Honors points to your account, which are available for your immediate use. 
  Thank you for bringing your concerns to our attention and allowing us the opportunity to address them directly. We value your continued loyalty as a Hilton Honors Silver member. 

• Review fromBaylee B

  Date: 10/30/2024

  1 star

  Baylee B

  Date: 10/30/2024

  My wife and I are on our honeymoon. We work two jobs and saved for over a year to afford this vacation. We got here to find picketers chanting outside and no one to check us in. We went to three towers before we found someone to help us. We got checked in and our room was not clean. There was a blood stain on the comforter, a dirty towel in the bed, items like body wash missing, and we were given a paper with instructions for no room service. Thousands of dollars and a $500 resort fee for no service. We were told to get our own room items from the 10th floor. When we finally got a clean room, we spent our first night crying. Your business standards are despicable and if we dont receive a full refund for our stay we will report you to every agency that will listen, including filing a police report for fraud. We have an existing case and I suggest you get back to us swiftly.

  Hilton Worldwide

  Date: 11/22/2024

  Hello Baylee,

  I hope this message finds you well. I am writing to follow up on your recent stay at the Hilton *************************************. I sincerely hope you were able to enjoy the remainder of your stay.

  
  Following our previous communication, we have provided monetary compensation to address the concerns you experienced. Additionally, I have promptly issued Hilton Honors points to your account ending in 3839, which are now available for your immediate use.

  
  I certainly understand this will not change your overall experience however, we hope this gesture demonstrates our commitment to guest satisfaction and helps restore your faith in our brand. Hilton strives to provide exceptional service and experiences, and when we fall short, we are dedicated to making it right for our guests.

  
  Once again, I apologize for the inconvenience you faced. We truly value your feedback as a Hilton Honors member and hope to have the opportunity to provide you with an exceptional stay in the future.

  
  Wishing you a wonderful remainder of your week.
  

   

  
  Best regards,
  
  ****** W

• Review fromElla G

  Date: 10/30/2024

  5 stars

  Ella G

  Date: 10/30/2024

  Our stay at Hilton Hotels was nothing short of exceptional. We were greeted with warmth and professionalism from the moment we arrived, which set the tone for our entire stay.They ensured that our room was always in pristine condition.What truly stood out was the exemplary service provided by the Hilton team. Every staff member we encountered was friendly, helpful, and went above and beyond to make our stay enjoyable. The concierge was particularly helpful in providing recommendations for local attractions and dining options, which greatly enhanced our experience.The hotel's amenities were top-notch. We particularly enjoyed the fitness center, which was well-equipped with modern machines and ************. The pool area was a perfect place to relax, with plenty of lounge chairs and attentive service.Dining at the hotel was also a highlight. The restaurant offered a diverse menu with delicious options for breakfast, lunch, and dinner. The quality of the food and the attentiveness of the staff made each meal an enjoyable experience.Overall, Hilton Hotels provided us with an unforgettable stay. The combination of comfortable accommodations, excellent amenities, and outstanding service made our trip truly memorable. We can't wait to return and experience the hospitality of Hilton Hotels again.Thank you, Hilton, for making our stay so special!

  Hilton Worldwide

  Date: 10/31/2024

  Hello ****,

  Thank you so much for your kind words and for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed your stay and that our team was able to make your visit memorable.

  Your feedback is incredibly valuable to us, and it is always rewarding to know when we have succeeded in providing excellent service. We will be sure to share your compliments with our staff, as it will surely inspire them to continue delivering outstanding hospitality.
  
  We look forward to welcoming you back in the future and ensuring that your next stay is just as enjoyable.

   

   

  Warm Regards,

  **** *.

  Executive Customer Relations