Reviews

This profile includes reviews for Hilton Worldwide's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Hilton Worldwide has 1637 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Hilton Worldwide

  7930 Jones Branch Dr Ste 1100 McLean, VA 22102-3313

• 

  Hilton Worldwide

  1100 Arch St Philadelphia, PA 19107-2376

• 

  Hilton Worldwide

  8517 Leesburg Pike Vienna, VA 22182-2406

• 

  Hilton Worldwide

  1800 Papermill Rd Wyomissing, PA 19610-1100

• 

  Hilton Worldwide

  230 Sycamore Dr Breinigsville, PA 18031-1535

Review Details

• Review fromSamantha S

  Date: 06/20/2025

  1 star

  Samantha S

  Date: 06/20/2025

  I discovered German cockroaches in my room. I was moved rooms after waiting with my belongings in the lobby. I let the staff know I would need to grab my refrigerated items. All of my items from my fridge were missing besides my leftover *************** and half lb of turkey. I left one of the cockroaches contained in a glass on the counter so they could accurately identify it.I filed a complaint. The *** **** came hours later to tell me that nothing was found. I asked about my stolen items and he did not look into it. In fact, he asked me to leave the hotel out of retaliation. I filed another complaint with hilton on that matter as well.

  Hilton Worldwide

  Date: 06/22/2025

  Hello ****** and ********,  
  Thank you for your kindness during our call today.  
  We sincerely apologize that your stay did not meet your expectations. We are currently contacting the Relevant Teams about the circumstances of your stay. Additionally, we see that REDACTED Hilton Honors Points were updated to your account on June *******. 
  Thank you for your patience and understanding while we complete our review.  
  Thank you for choosing Hilton and giving us the opportunity to address your concerns directly. We value your feedback and are committed to ensuring your satisfaction.  

• Review fromMarc S

  Date: 06/19/2025

  1 star

  Marc S

  Date: 06/19/2025

  My family arrived at the Doubletree Southampton around 9:30 p.m. the night before our cruise. Front desk stated they couldnt find our reservation- even though I had the confirmation. Then advised me that they could seee the reservation in Expedia but never received it. They told me they were sold out, and it wasnt their problem. They did nothing for us but call a cab so we could leave their property. I had to find a new hotel, which was more expensive than my confirmed rate and had to pay for taxis to get there. Hilton guest experiences could not have cared less -- they claimed they did not understand my concerns. They did not honor their own "walk" policy. I requested reimbursement of teh additional cost of teh hotel we had to get too plus the cost of the cab. They told me to call Expedia -- obviously, Hilton does not care about their guests' experience. The hotel threw us out like abag of trash, and Hilton guest experience team followed up with similar treatment. Even the executive team response told me to go talk to *******, despite the fact that ******* sells rooms for, and are compensated by, Hilton. There are many other hotel chains out there that actually care about how they treat their guests.

  Hilton Worldwide

  Date: 06/21/2025

  Hello ****,

  
  Thank you for your email. I truly understand how frustrating this experience must have been, and Im very sorry for the inconvenience you encountered during your recent trip.

  
  I want to clarify that while we value every guests experience, reservations made through third-party providerssuch as ********** managed independently from our internal Hilton reservation system. It is the responsibility of the third party to transmit the reservation details to us. Unfortunately, in this case, the reservation never reached our system, which is why we were unable to check you in upon arrival.

  
  We understand how disappointing this must have been, and as a gesture of goodwill and appreciation for your loyalty to Hilton, we issued ****** Hilton Honors points. These points were not intended as compensation for the third-party issue, but rather a sincere apology for the inconvenience you experienced.

  
  Regarding reimbursement expenses, such as the higher rate at the Hilton Utilita or transportation costs, we kindly advise you to reach out directly to the third-party provider through whom the original reservation was made. Since the booking was not made directly with Hilton and does not show in our systems, we are unable to process reimbursements or apply our walk policy in this instance.

  
  We are truly sorry this occurred and understand your disappointment. While we strive to provide a seamless experience for all our guests, we are not liable for errors made by third-party booking platforms. This is why we always recommend booking directly through ************************** or our official channels to ensure full access to our policies and support.

  
  We appreciate your feedback and hope to have the opportunity to welcome you back in the future under better circumstances.
  

   

  
  Best Regards,
  

  
  ******* *.

• Review fromRenee K

  Date: 06/17/2025

  1 star

  Renee K

  Date: 06/17/2025

  I am writing to file a formal complaint regarding an unresolved and mishandled incident during our stay at Hampton Inn, ***********, *********, from March 2829, 2025 in Room 316. This concerns an incorrect $250 damage charge for alleged pet-related damage. I am appalled by how poorly this has been handled, both by the hotels management and the follow-up communication from Hilton.We had no pets with us. It was myself (a disabled veteran), my husband (returning from military *********************** graduation), and our 2 small children.On April 4th, I emailed the hotels General Manager, ***** ****, regarding the charge. She replied stating the charge was due to dog p*** and that she would review security cameras.On April 7th we followed up requesting an updateno response.On April 11th, we emailed againstill no response.During the month of April, my husband called twice and Kenya **** **** up on him both times. Her tone was extremely unprofessional and rude.Despite repeated attempts to follow up, we were never informed of any resolution.We later found out that our refund was officially denied on 5/29/25yet we were never notified by anyone at Hilton or the ***********, 6/7/25, is the first time we became aware that a decision had been made and our case closed without any **************** pets were present. Weve spoken with Hilton Guest Services on multiple occasions and have not received resolution. We were told video footage would be reviewed but never received confirmation or follow-up. The way weve been treated including being ignored, hung up on, and charged without proof is unacceptable and reflects poorly on the Hilton brand. We are furious, disheartened, and at this point questioning whether we will ever stay with Hilton again or recommend it to family and friends. As military-affiliated individuals, we often travel for service-related events and previously trusted Hilton properties for our lodging.

  Hilton Worldwide

  Date: 06/22/2025

  Sent: Sunday, June 22, 2025 1:22 PM
  
  
  Hello *****, 
  Thank you for your kindness during our call.  
  We understand how frustrating it was to receive a charge that you were not aware of for the f**** in the room. Please know that your experience does not reflect the level of service we strive to provide. 
  As the Hotel did not preserve photographs of the smeared f**** in the room we will process a refund of your charge for the cleaning fees. You may expect your refund in the next 4-6 weeks at the following address: 
  redacted. 
  Additionally, we consider this matter closed and kindly request that all future communications maintain a tone of mutual respect and courtesy toward our team.   
  Thank you for choosing Hilton and giving us the opportunity to address your concerns directly. We value your feedback and are committed to ensuring your satisfaction.  
  Yours in hospitality,  

• Review fromDrew P

  Date: 06/17/2025

  1 star

  Drew P

  Date: 06/17/2025

  I had a reservation at the Hampton Inn in downtown *******, ** from 6/9/25 to 6/12/25. However, my flight was significantly delayed, and I had to rebook a flight to arrive on 6/10/25. I called the Hampton Inn directly, and spoke to a gentleman who told me that it was not a problem, and they would just reinstate my reservation when I arrived on the 6/10/25. When I showed up on the 10th, the lady at the front desk told me that she didn't know what I was told but that my reservation was cancelled and I was charged a no-show fee. I asked if there was a manager that I could explain the situation to since I was told that the late arrival wouldn't be a problem. She said the manager was out, and would not be back for a week. So, I called Hilton corporate, and after speaking to a representative about the situation, he said that the only thing they could do was to make a one-time exception because I was a diamond member, and send me a check that wouldn't arrive for at least a month. I said that was unacceptable, since a Hilton representative told me this wouldn't be a problem (so there should not be an 'exception' that they are making), and the appropriate course of action would be to remove the charge. He said my only alternative is to speak to the manager at the property (who won't be back for a week). I am very disappointed in this kind of customer service from **********************, which I have been loyal (a diamond member) for the better part of a decade. I plan to report the charge as fraud on my credit card as Hilton is charging me for something they told me they would not charge me for.

  Hilton Worldwide

  Date: 06/22/2025

  Hello ****,  
  Thank you for your kindness during our call today.  
  We understand how frustrating it must have been to arrive and find your reservation canceledespecially after being assured it would be changed. We sincerely apologize for the disappointment this caused during the time when you needed our support the most. Please know that your experience does not reflect the level of service we strive to provide. 
  As shared, we are actively working with the relevant teams to ensure this misunderstanding is fully addressed. Once our review is complete, we will provide you with a clear timeline of what to expect moving forward. We appreciate your patience and understanding as we work to resolve this matter. 
  Thank you for choosing Hilton and giving us the opportunity to address your concerns directly. We value your feedback and are committed to ensuring your satisfaction.

• Review fromGregory W

  Date: 06/16/2025

  1 star

  Gregory W

  Date: 06/16/2025

  My wife and I stayed at this Hampton 5/23 to 5/25/2025. Stay was fine and room was fine. Was there to see my grandson graduate from high school. We had stayed here one other time the year before for a visit to *******Received my credit card statement. The charge for the room was on there and correct but later that same day (5/25) there was a second charge of $400.00 charge from this hotel. Noticed this when I received my card statement. Called Hilton to complain. They contacted the hotel and said Hotel had a report of smoking in the room from some detector. Both my wife and I are non-smokers. I am allergic to cigarette smoke and suffer acute rhinitis when exposed to it. I frequently stay at Hilton properties as I travel for business. I always use non-smoking rooms. This is a bogus charge. Either they have staff smoking in the rooms while cleaning them, faulty equipment or they are committing fraud. I came to this site to leave a review but was also shocked to find another complaint from around the same time period as my stay with the exact same story. Something is not right here.

  Hilton Worldwide

  Date: 06/22/2025

  Sent: Sunday, June 22, 2025 10:48 AM
  
  
  Hello *******,  
  I hope this email finds you well.  
  We understand that the **************** Team has issued a refund for the charge in question. This refund will be processed to the credit card on file within the next 57 business days. 
  The hotel maintains that the sensor readings were accurate and occurred during the occupancy of the room. They have confirmed that the readings were not altered or triggered by housekeeping staff. 
  Thank you for choosing Hilton and giving us the opportunity to address your concerns directly. We value your feedback and are committed to ensuring your satisfaction.  
  Yours in hospitality,  

• Review fromDaniel A

  Date: 06/16/2025

  1 star

  Daniel A

  Date: 06/16/2025

  I have been a loyal diamond member for a couple years now. To be honest, I have no idea why I stayed so long. 1) what is the point of having a ln app that allows you to check in, let the front desk know you'll be arriving late, and still have your reservation canceled because of night audits? Every room I get has always been prepaid. So why would you cancel my reservation that's paid for and has been properly notified of my late arrival? This has happened multiple times and different locations. Its annoying, inconvenient, and it makes me lose my room i chose through the app. 2) as a paying honors member I expect to earn points on all my stays. Whether its just bade points or not. I paid for these rooms, im a loyal honors member, I ended these points. I have been denied points twice now because the room reservations overlapped each other. I work nights so I have to overlap stays due to late checkout not being able to accommodate my work schedule. This is ridiculous. Hilton as a whole has lost a diamond member. I stay in a hotel 17 to 20 nights a month for work. That is money and service that will go to a different company now. Do yourself a favor and be a member to *** or ********. You'll be a lot happier.

  Hilton Worldwide

  Date: 06/17/2025

  sent: Tuesday, June 17, 2025 4:31 PM
  
  Hello ******,  
  I hope this email finds you well. This is ***** with the ***************** I am sorry you missed my call today; I did leave a voicemail.  
  We understand your concerns regarding your overlapping stays not counting with the points accrual. As it is shared in the emails sent to you showed your accrual of points additionally the terms and conditions that overlapping stays do not count towards status. Upon reviewing your last late cancellation at the Hampton Inn Oakland/*******, it is not noted that a late check-in was requested. It does however show that a room was assigned, and reservation was cancelled at 944 am when the new reservation was in place.  
  Thank you for being a valued member of the Hilton family. We look forward to welcoming you again and providing another exceptional stay. 

• Review fromMICHELLE S

  Date: 06/16/2025

  1 star

  MICHELLE S

  Date: 06/16/2025

  If i could leave Zero stars I would. Been trying for months to get name changed and every time i speak with someone get different response. Followed detailed email directions and after 2 weeks still not done. Every other CC that i had was resolved in days, not months and still unresolved. **************** is a misnomer for them

  Hilton Worldwide

  Date: 06/17/2025

  Hello ********, 
  I hope this email finds you well. This is ***** with the ***************** I am sorry you missed my call today; I did leave a voicemail.  
  We would like to clarify that, upon review, your name does appear on the Hilton Honors account associated with the email address you provided. 
  If there is a specific concern you believe we may have overlooked, we kindly ask that you share additional details so we may assist you further. 
  Thank you for being a valued member of the Hilton family. We look forward to welcoming you again and providing another exceptional stay. 
  
  

• Review fromstephanie G

  Date: 06/15/2025

  1 star

  stephanie G

  Date: 06/15/2025

  do NOT go to this property. someone with a master key, no name tag, and a BACKPACK entered our room early yesterday morning. Best case scenario that I can come up with is *********** son was sleeping on the couch not 10 feet from the door.This didn't seem to concern management at all, even though we spoke with 3 different ppl at the hotel, including the Manager on Duty.I have been in touch with local authorities about next steps.Awful Experience We have received a response from the hotel that the $60 credit we received is more than fair. We have received a response from their customer service department that this occurrence was based on our "opinion". Essentially calling us liars, instead of doing a key audit on our room. NOT to mention maybe just take a costumers word for it that a member of their staff (maybe-no nametag and no confirmation from the hotel) illegally entered my families hotel room.There is no consumer satisfaction anywhere anymore, no corporate accountability anymore. All I asked for was our one night to be comped and we have been treated like trash, getting blank stares from staff, since this *********** NOT STAY HERE. AVOID HILTONS AT ALL COSTS. I have been in touch with corporate and not received a response.

  Hilton Worldwide

  Date: 06/17/2025

  Hello *********,  
  Thank you for your kindness during our call today. I am responding to both your Better Business Bureau complaint and review.  
  We understand you were informed that the individual who entered your room was a member of our housekeeping team, checking rooms that had early departures. 
  To apologize for the inconvenience, the hotel applied a $redacted credit to your account at checkout and also added redacted Hilton Honors Points. 
  If you would prefer not to receive the Points, please let me know, and Ill be happy to remove them and issue a refund instead. 
  Thank you for being a valued member of the Hilton family. We look forward to welcoming you again and providing another exceptional stay. 
  Best regards,    
  
  

• Review fromRyan M

  Date: 06/10/2025

  1 star

  Ryan M

  Date: 06/10/2025

  I arrived at the ******* for a two-night business stay with a confirmed reservation. Upon arrival, the front desk informed me that despite the reservation, no rooms were available due to overbooking. No explanation, no apology, and no assistancejust a flat youll need to find another hotel.I asked if they could help coordinate alternate accommodations, cover transportation, offer any form of compensation, or provide documentation for my employer to explain the sudden change. Every request was denied. They also refused to give their names or provide any written confirmation that the hotel had overbooked and denied service.Only after I stated that I would be reporting the incident did they offer a single roomfor me and my coworker to share. An unacceptable and unprofessional response.This is not a hospitality issueits a failure of basic service and accountability. *** filed complaints with the Better Business Bureau and Wyndham corporate. Ill be sharing this experience widely to ensure others are aware of how this location handles its guests.

  Hilton Worldwide

  Date: 06/15/2025

  Hello ****,      
  Thank you for your kindness during our call today.  
  We are thankful that your concerns were not with the Hilton Corporation and that you found Our Home2 **********/Kennesaw praiseworthy and found your stay comforting during the time of your displacement from the ******. We will share this with Our Team Members at the Hotel! 
  We truly value your loyalty to Hilton and the opportunity to serve you. We hope to welcome you again in the future and provide the exceptional experience youve come to expect. 

• Review fromBrenda P

  Date: 06/10/2025

  1 star

  Brenda P

  Date: 06/10/2025

  I stayed here one night. We requested extra towels for the next morning and it was brought in overnight while we were out. My wallet was stolen from my room and its now 2 days later and the hotel has yet to give a response. I literally called the hotel minutes after checking out and I was already at the airport. My personal documentation was in the wallet and thank God I was able to get on my flight but this hotel obviously covers for thieving employees. I reached out to Hilton corporate and they said they will open a case and forward the information to the hotel for it to be resolved, and I have yet to receive a call. They said they will look for it and ask the housekeeping manager and give me a call back. and I already called the hotel directly three times at this point. I gave a description of my wallet and the room number that I was in. I even asked who accessed the room between the hours of 12am-5am and I got no response from the hilton front desk chat.

  Hilton Worldwide

  Date: 06/15/2025

  Hello ******,      
  We hope this message finds you well. This is ***** with the ***************** I am responding to your Better Business Bureau review about your missing item. I am sorry you missed my call today; I was unable to leave a voicemail due to the mailbox not being set up. 
  We have reviewed your case and unfortunately the Hotel was unable to locate your wallet/purple pouch at this time. They have shared that they will continue to watch it. If it becomes available, we will share your contact information.  
  We truly value your loyalty to Hilton and the opportunity to serve you. We hope to welcome you again in the future and provide the exceptional experience youve come to expect.