Reviews

This profile includes reviews for Hilton Worldwide's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hilton Worldwide

  7930 Jones Branch Dr Ste 1100 McLean, VA 22102-3313

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  Hilton Worldwide

  2015 Massachusetts Ave NW Washington, DC 20036-1011

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  Hilton Worldwide

  530 Pennsylvania Ave Fort Washington, PA 19034-3304

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  Hilton Worldwide

  300 Army Navy Dr Arlington, VA 22202-2803

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  Hilton Worldwide

  749 E Chocolate Ave Hershey, PA 17033-1212

Review Details

• Review fromShelby A

  Date: 06/09/2025

  1 star

  Shelby A

  Date: 06/09/2025

  They originally never gave my full 150 back for the incidental fee. One of the employees that work the night shift were very rude to me and my husband completely being embarrassing and making a fool or herself. Ive been charged twice. The manager says that its going back to my account but they already took the money out of my account twice. Over all this hotel has been a very bad experience for me and a lot of people. I do NOT recommend this place to anyone coming out of town needing a place to stay for however long they need. They are full of excuses and they play with your money. Be careful off this place.

  Hilton Worldwide

  Date: 06/20/2025

  Hello ******,
  
  Thank you for your continued patience as I connected with the hotel leadership regarding your concerns.
  
  In regard to the incidental deposit, the General Manager confirmed that the system does not support partial releases of held funds. As such, the full deposit amount is released back to the credit card on file at checkout, provided there are no damagesnone were reported in your case. This is why you were advised to follow up with your financial institution for further assistance.
  
  Ive also reviewed all of your stay folios, which confirm that no additional charges were applied during any of your visits. If you still believe there is a billing discrepancy, please feel free to send a copy or screenshot of your bank statement showing the disputed charge for the hotel's review.
  
  Regarding the service concerns you expressed, the hotel shared that you had previously conveyed satisfaction with your stays, as reflected by your repeated visits. During your most recent stay, it was noted that you were outside after midnight and expressed dissatisfaction with the entry doors being locked. However, this policy aligns with Hilton Brand Standards for safety and security and has been consistently in place since the hotel opened in 2018.
  
  Based on our review, I am satisfied that the hotel addressed your concerns appropriately and provided a reasonable resolution. We truly appreciate your loyalty as a Hilton Honors Silver Member and thank you again for bringing your concerns to our attention.
  
  
  
  
  Best Regards,
  
  
  **** *.
  
  

• Review fromBrenda D

  Date: 06/08/2025

  1 star

  Brenda D

  Date: 06/08/2025

  Do not try to use your hotel points to book a room. It is impossible. We spent $10,000 at the Hampton Inn in ******. We received many thousands of points and tried to use them to book a room at a different time. They used a credit card on file from our previous stay without permission and charged it for the room, but would not honor our points and informed us of this after the fact. There is a concerted effort on Hilton's part to prevent people from using their points.

  Hilton Worldwide

  Date: 06/10/2025

  Sent: Tuesday, June 10, 2025 12:03 PM
  
  
  
  Hello ******,  
  I hope this message finds you well. I am sorry you missed my call this morning, I did leave a voicemail.  
  I want to sincerely apologize for the difficulties you experienced while trying to use your Hilton Honors Points to book your reservation. We deeply value your loyalty and always strive to provide a seamless and rewarding experience for our guests. I understand how frustrating this must have been, and I truly appreciate your patience. 
  After reviewing your reservation, we found that your account was opened on May 31, 2025. At that time, the required minimum of ***** Hilton Honors Points for bookings had not yet been met, which may have caused the issue. If you have another account with accumulated points, please let us know, and well be happy to assist in ensuring everything is in order. 
  Thank you for bringing this matter to our attention and for allowing me to assist you. We appreciate your loyalty to Hilton and look forward to providing you with an exceptional stay experience in the future.       

• Review fromBrent C

  Date: 06/02/2025

  1 star

  Brent C

  Date: 06/02/2025

  I sent this email to the manager on May 11, 2025 and as of today (6/2/25) I have not received a *********** family stayed at your hotel for 2 nights (May 8th & 9th) in ******. We were in town for my oldest son's graduation and decided to stay at your hotel because it was part of the Hilton Corporation. As a whole the hotel was nice and clean but we were very disappointed about the breakfast. One of my son's has Celiac and cannot eat gluten. I was pleased to see a sign in your establishment that says;"Dietary Restrictions? Tru's Go You Covered. Please reach out to one of our team members."I reached out to 2 of your team members. The gentleman at the desk referred me to the lady that was in charge of the breakfast. I spoke with her and told her that I needed to know what items were gluten free for my son. She looked at me confused and said that she was not sure. I asked her if she could go to the backroom and check the ingredients. I was very frustrated when she returned a few minutes later and told me that ALL of the food items contained gluten. She said maybe some of the cereal was safe to eat. This is very unacceptable from a hotel that is part of a large chain. As a family we had to quickly make alternative arrangements for breakfast so we would not be late for graduation. I want to make a few suggestions:1. Provide appropriate training to your staff on food allergies.2. Label the food items so you customers know which items are gluten free without having to seek an employee.I am looking forward to hearing from you on what steps are being taken to better serve and protect your customers. I am also asking that you copy your district manager in your reply since I am concerned that this is a bigger issue with Tru and not limited to your establishment

  Hilton Worldwide

  Date: 06/09/2025

  Hello *****,    
  I hope this message finds you well.  
  We can understand your concerns about not being immediately provided with the information you requested about gluten free items. We have shared your concerns with the General Manager of the Hotel; she assured me that they do provide gluten-free cereals for guests. Additionally, since she does have new employees, she is having in service/refresher training with the breakfast staff and new labels will be placed on gluten free products.  
  Thank you for bringing this matter to our attention and for allowing me to assist you. We appreciate your loyalty to Hilton and look forward to providing you with an exceptional stay experience in the future.      

• Review fromSabrina K

  Date: 06/02/2025

  1 star

  Sabrina K

  Date: 06/02/2025

  Warning to future guests: Our room at Hilton ********************** was broken into-we lost over $4,000 in personal belongings. Another family member's room was hit the night before, on a completely different floor.There are no cameras on any guest floors. No cameras in the elevators. The only people with access are cleaning staff, and it's hard not to believe this was an inside job.We called the police and filed a report. The hotel knew-but did absolutely nothing. No escalation. No resolution. No ***************** make it worse, they've now disabled comments on their Instagram posts after being flooded with complaints from other guests.They're still posting wedding reels and pretending this hotel is safe. It's not. You put yourself at real risk staying here.

  Hilton Worldwide

  Date: 06/04/2025

  Hello *******,  
  Thank you for your kindness during our call today.  
  We sincerely apologize for the loss of your property during your recent stay. Providing a seamless and comfortable experience for our guests is always our top priority, and we deeply regret that we fell short in your case. 
  We are currently reviewing your concerns with the **************** Team and have encouraged them to reach out to you directly regarding the matter. Please note that safety and security issues are handled at the level of the individually owned and operated Hilton hotel where you stayed. 
  Additionally, as this matter involves local authorities, we have escalated it to the Hotels Management Support team for further attention. 
  While we are unable to intervene directly, please be assured that we will continue to monitor the progress of your case closely. 
  We truly value your loyalty and hope you will give us another opportunity to provide the exceptional stay you deserve. 

• Review fromErica W

  Date: 05/29/2025

  1 star

  Erica W

  Date: 05/29/2025

  I’ve stayed at countless Hampton Inn and Hilton properties for work and leisure, and I’ve never experienced anything remotely like this. I recently stayed at the Hampton Inn in Naples, FL, and was shocked to find a $400 “smoking fee” added to my bill — I do not smoke, vape, or allow anyone around me who does. This charge was completely baseless and feels like a targeted scam.
  From the moment I arrived, red flags were everywhere. The front desk agent was not at her station — she was in the back doing her hair, and the strong smell of a curling iron burning lingered throughout the lobby. When she finally came out, she checked me in without asking for my ID or credit card for incidentals, which is standard at every other Hilton property I’ve ever stayed at. I was traveling for work, so not having that card on file caused additional issues when the fraudulent charge came through.
  Even stranger, handwritten “$400” signs were taped over the standard fine notices on nearly every surface — front desk, entry doors, side doors. It gave the whole place a shady, unprofessional feel. Then I get to my room and the toilet wouldn’t flush properly. I called the front desk — no answer. Called again — still nothing. On the third try, someone picked up, and 15 minutes later the same front desk agent shows up at my door holding a toilet plunger wrapped in a trash bag. No maintenance, no follow-up — just me plunging a hotel toilet after a long day of work. The room itself? Easily the dirtiest Hampton Inn I’ve ever seen.
  Then the final blow — the $400 smoking charge. I was only in the room from about 10 PM to 10 AM, strictly to sleep. I never smoked, and I never opened windows or doors. I immediately began researching and found that dozens of other guests have reported being hit with this same fee at this same location, despite being non-smokers. This is a clear pattern.

  Hilton Worldwide

  Date: 06/02/2025

  Hi *****, 
  
  
  We are pleased to inform you that the General Manager has reviewed your concern and removed the smoking fee. We appreciate your feedback, as it helps us improve our service and guest experience.
  
  
  Thank you for reaching out, and we hope to welcome you again soon.
  
  
  
  
  Best Regards,

• Review fromCarolyn R

  Date: 05/27/2025

  1 star

  Carolyn R

  Date: 05/27/2025

  From May 23rd to May 26th, I had two rooms at the Hampton Inn on *********** in ************, *******. The cost was in excess of $1,300 for the rooms during the Indy 500 weekend. I booked room through Expedia, and I did not receive an acknowledgement from the Hampton. I also did not know about the self-check-in process, and check-in took more than 30-minutes when the manager came to help the lone person at the desk. My son could not get into his room until someone came to show the trick in opening the door. His television came on and off without touching the remote. My television only had 2 channels. I had no trash cans or chair. My son asked twice at the desk as did I to get a trash can for my room. I was given trash bags and eventually a very small can. The rooms were very noisy as we were on the first floor. My room did not have a roller on the toilet paper holder. When I tried to go into the fitness center at 5:55 AM, I was told it did not open until 6:00. There was three other people trying to get into the center. Really??I have stayed at this hotel a number of times and could have stayed at much cheaper hotels, but I preferred the Hampton. I was extremely disappointed in the condition of the hotel, especially my room, lack of maid service, and the attitude of some of those working at the hotel. I am going to send this letter to Expedia and to the Better Business Bureau.

  Hilton Worldwide

  Date: 05/28/2025

  Hello *******,  
  I hope this email finds you well. This is ***** with the ***************** I am responding to your Better Business Bureau review about your stay at the Hampton Inn ************/*********. I am sorry I could not speak to you today as no phone number was attached to your concerns.  
  We sincerely apologize for the housekeeping issues, the noise from the other guests, and your concerns about the television. We strive to ensure all our guests have exceptional experiences and we are disappointed that this did not happen during your stay.    
  We understand that your reservations are under a third party ***********. Refunds are typically refunded by the third-party booking site. We would kindly ask you to provide a screenshot of the charges with the last 4 digits of the credit card used. Additionally, we will need you to provide your complete mailing address for us to complete a refund. 
   We truly appreciate the opportunity to assist you and deeply value your loyalty to Hilton. We look forward to welcoming you again and providing the outstanding stay experience you deserve.  

• Review fromCassandra G

  Date: 05/22/2025

  1 star

  Cassandra G

  Date: 05/22/2025

  I have expressed to the manager, ****** consumer, and the corporate office how horrible my stay was from 4/30 to 5/3 for my Aunt's funeral. I booked through a third party and no one seems to care. From my son seeing the maintenance man urinate in our toilet when he was supposed to be unclogging our toilet and no one returning my call about my missing earrings. I have just about had it.

  Hilton Worldwide

  Date: 05/25/2025

  Hello *********,  
  Thank you for your response to my email.  
  First and foremost, please accept our heartfelt condolences for the loss of your family member. We understand that traveling under such circumstances can be especially difficult. 
  We apologize for the housekeeping and maintenance issues, as well as the concern regarding your missing earrings. Providing exceptional experiences for our guests is our priority, and we regret that we fell short. 
  Upon reviewing your case, we found that the hotel had previously attempted to offer compensation, but this was declined. Housekeeping tried to service your room; however, due to guests being present or a "Do Not Disturb" sign on the door, they were unable to enter. Additionally, a search of the lost and found did not recover the missing earrings. 
  As a gesture of goodwill, we are pleased to offer a refund of $(redacted), which will be mailed to your home address: 
  (redacted)
  To process the refund, we kindly request a screenshot of the original charge with the last four digits of the card used clearly visible. Once received, a refund can be expected within 46 weeks. 
  We truly appreciate the opportunity to assist you and deeply value your loyalty to Hilton. We look forward to welcoming you again in the future and providing you with the exceptional stay experience you deserve.   
  
  

• Review fromTerri L

  Date: 05/21/2025

  1 star

  Terri L

  Date: 05/21/2025

  Work at ******************* and decided to take another job offer and now they are refusing to pay me. It's been 7 weeks now. I have called with promises of getting paid and it never came. Now they avoid all calls and send me straight to voicemail! Don't work here and if you stay they treat their works badly with very little pay! So sad with the money they collect per night!!!

  Hilton Worldwide

  Date: 05/22/2025

  Hello *****,
  
  I hope this email finds you well. 
  
  Our **************** has forwarded your Better Business Bureau Review (ID #******* regarding your employment.
  
  I'm sorry to hear about your experienceits understandable how frustrating that must be. However, it looks like your concern is related to Holiday Inn Express, while you've contacted Hilton Worldwide, which is a separate company.
  
  I recommend reaching out directly to Holiday Inn Express or their corporate office for assistance. Wishing you the best of luck in resolving the issue.
  
  
  
  Best Regards,

  **** *.

   

• Review fromJoe J

  Date: 05/20/2025

  1 star

  Joe J

  Date: 05/20/2025

  My partner and I stayed at the Hilton Garden Inn in ********, ** by the Airport on a one week business trip the second week of April. The stay was everything BUT pleasant. On the first morning as I showered I washed by hair and realized the conditioner was empty. Then, after I got dressed I tried making coffee in my room, but there were no k pods. So, I said I would just get coffee on my way out the door since they have it in the lobby. When we went downstairs I asked the front desk if we could get our conditioner filled because there was none in our room and k-pods for coffee. We got coffee in the lobby and left. The next morning, we got up to shower and again realized no k pods had been added to our coffee area. I went downstairs to ask if they had any and the front desk agent said she couldn't find them. So, I went to the coffee canister in the lobby and it was empty. When we arrived back to our room after 7pm, our room had not been serviced. We went downstairs to inquire, because now the shampoo was almost empty as well. The front desk agent questioned if we had been there two days yet. We checked in on Sunday and the current day was Tuesday, so yes, we were supposed to get service that day. We asked for coffee k-pods and the front desk told us again, they couldn't find them so they "guess they're out". The next morning we tried to grab coffee in the lobby and again, it canister was empty. The third day we were there, our room was finally serviced, and they didn't really do a good job but we didn't complain. We stayed from Sunday-Friday and was only able to get coffee that one Monday morning. On Friday we were checking out and the agent purposely engaged in a long conversation so that we would just leave. After leaving a review, someone called me back from the property. I called her back multiple times and have not heard back from her AT ALL.

  Hilton Worldwide

  Date: 05/30/2025

  Hello *** & Miyah,
  
  I hope this email finds you well. 
  
  Thank you for taking the time to share your experience through your Better Business Bureau review (ID #*******. We sincerely regret that your stay at the Hilton Garden Inn **************** did not meet your expectations. The service issues you described fall short of the high standards we aim to provide.
  
  As a gesture of goodwill, the hotel leadership team has added Hilton Honors points to your account. These were applied on April 15th and are available for immediate use.
  
  If you would still like to speak with someone from the hotel directly, we would be happy to arrange that at your convenience. Your feedback is important to us, and we want to ensure your concerns are fully addressed.
  
  We truly appreciate your loyalty as a Hilton Honors Silver member and hope to have the opportunity to welcome you back for a much-improved experience in the future.
  
  
  
  Best Regards,

  **** *.

  
  

• Review fromLeigh P

  Date: 05/19/2025

  1 star

  Leigh P

  Date: 05/19/2025

  Had a billing issue and got nowhere with anyone. They don't answer their phone and the people at the front desk, while "nice", seem to have no idea what is going on. I've had to reach out to these people at least ************************************************ I keep getting the runaround, as is the guest. Absolutely ridiculous and unprofessional.

  Hilton Worldwide

  Date: 05/20/2025

  Sent: Tuesday, May 20, 2025 1:35 PM
  
  
  
  Hello *****,  
  I hope this email finds you well. This is ***** with the ***************** I am responding to your Better Business Bureau complaint about your stay at the Hilton *******. I am sorry you missed my call today; I attempted to reach you at ****** and was unable to leave a message.  
  We apologize for any miscommunications with your billing; we have reviewed your reservations and verified that your company card was charged for your stay. Your personal card was used for the incidental hold and released of the hold on May 15, 2025. Once the hold is released it can take 3-5 business days for it to appear on your account. Please check with your financial institution to verify it has been released. If you have further questions or concerns, please contact me directly at the phone number listed below.  
  We sincerely appreciate the opportunity to assist you and greatly value your loyalty to Hilton. We look forward to welcoming you again in the future and providing you with the exceptional stay experience you deserve.