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This profile includes reviews for Hilton Worldwide's headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 571 Customer Reviews
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Review fromAshley S
Date: 08/23/2022
1 starHilton Atlanta Perimeter Suites
Sandy Springs, Georgia
Details of stay: 8/21/2022-8/23/2022
What really upset me was my experience with the housekeeping manager. On my day of check out, I called the front desk at 8 am indicating that I would like to check out at 2:30 pm instead of the regular check out time of noon. The gentleman explained to me that I would be charged and extra fee which I was fine with. Tell me why at 10:58 am, I get a knock on my door. Before I can get up, the housekeeper swipes her card and attempts to enter my room. Thankfully, I had that deadbolt thing open so she couldn't open the door all the way. She apologizes and I let the whole thing go. I chalked it up to a mistake.
Then at 12:20 pm, I get a louder knock on my door. I answer and its, presumably, the housekeeping manager. She had a clipboard and a walkie-talkie. She asked me about checking out. I told her that I spoke with the front desk staff this morning and that I will be checking out later. She writes what I say down and says "OK." Again, I'm willing to brush this off.
Around 2 pm I start to get ready to leave, packing my bag, gathering up my towels and all that. I get ANOTHER knock on my door at 2:15 pm. I look through the peep hole and its the housekeeping manager AGAIN. By the time I open the door, she's knocking on the door of the room across the hall from me. When she sees me open the door, she turns and laughs. Like actually laugh at me. It was so random and I didn't get what she was lauging about. At this point, I'm ready to get the hell out.
I gather all my things and head to the elevator. Soon as the elevator arrives, this housekeeping manager is right on my heels getting on the elevator too. And then when I go to the customer service desk, she literally stands beside the clerk who is checking me out.
The hotel wasn't busy by any means but this woman seemed to make it her personal mission to harass not only me, but likely others, regarding their check out.Review fromBROOKE Q
Date: 08/23/2022
1 starI booked a room for 3 days at the Double Tree by Hilton Monroeville, PA location through Priceline on 7/14/22 with my 77 year old mother. The stay started out wrong and ended wrong. 1 out of 3 elevators were working which took at least 1/2 hour to come and go. I reserved a two queen room. Upon check in, I was switched to a 1 King suite. The first room (sheets with red stains, thick dust everywhere, tub w/build up, mold on grout, splatter on wall near bed). I requested another room. 2nd room was not as bad but still needed cleaning. I bought cleaning supplies at Dollar Tree, washed and sanitized everything in that room. This was a come and go trip because we were in town for a baseball tournament and visiting family. That elevator killed us, not matter what time of day or night. Check out day, I decided to get some ice for my cooler. Stepped out of my room, looked at the people waiting on the elevator and began to sniff. I smelled something horrible. Looked to my right and saw feces in the middle of the hallway. I took a picture of it to make sure I wasn't losing it. I ran to get ice, came back and told my mom and son, let's get out of here right now. We tried waiting on the elevator. Two were full. I could not take the smell any longer so I talked my mom and son into walking down to the 6th floor. We waited, more full elevators kept stopping. I asked my mother could she walk down one more flight. She agreed. We saw and elderly man on the stairwell panting when we opened the door. He said he already walked down 5 flights. We joined him. My mom stopped on the steps because she was losing her balance. I grabbed her bags, let her rest and talked her into walking the rest of the way to the lobby. I wanted to cry taking my mother through this. The front desk gave me no eye contact and asked me if I wanted a receipt. That was it. I went through the proper channels to complain. they only offer Hilton Honors points, like I want to ever stay at their hotel again. REFUND ME!Review fromChris C
Date: 08/23/2022
1 starSpring Hill TN Hampton Inn - Desk staff unable to extend our stay even when asked directly asked to do so. Received a call the next day and told we had to vacate immediately. My wife had extended the stay the night before when getting a new card for that evening and I had also done so a few days before also. They then put in a reservation with another local Hampton and GAVE THEM OR CREDIT CARD info with our knowledge or permission. We were subsequently charged for that night even though we had made other arrangements. A further slap in the face is that they said they would comp us a night for their inability and did not. We have called the site on several occasions and the manager has no time to speak with us. This wouldn't ordinarily be so bad if we had a place to stay but our home was under asbestos mitigation and to be treated so disrespectfully makes this seem like some salt in in the wound. I had to rush back from town and get my son and dogs moved out within 30 minutes. We have tried calling to at least reverse the charges and the managers simply dont have time to speak with us. Not surprised at this point just horribly disappointed. I have been a Hilton member for decades. Not likely anymore. Certainly not the Spring Hill, TN location. Horribly mismanaged. Some of this is directly from the hotel staff acknowledgement of inept management.Review fromROSAURA D.
Date: 08/21/2022
2 starsEmbassy Suites Hotel by Hilton, Santo Domingo
Before you read my review, please understand that I booked this place solely because of the HILTON reputable name...
Pro's_ Majority of the staff is friendly,24 hr Security, the actual suite itself was appealing, it was clean, provided toiletries, plenty of hot water, great climate control, I had to call housekeeping for extra sheets and they were very quick
Cons- aside from the low-pressure toilets, they have obvious plumbing problems for example, I couldn't help to notice every time I left my room to catch the elevator we had to remind ourselves to walk around an obvious wet puddle on the rug in the hallway
wall is also damaged( type gross- was that toilet water from the floor above us?!!Not sure)
There is a nice size pool on the 5th floor that offers super loud music.
it's so loud that you will hear it in your room.
2 of the male staff had an arrogant, offensive attitude 1gentleman was at the front desk and the other was the coffee serve at the breakfast buffet ..(didn't get the names) but if you are female and stay at this place you'll know exactly they are!!Review fromKristen M.
Date: 08/19/2022
1 starHilton Garden Inn in Ajax Ontario had cancelled 7 members of our teams reservations and put them all under one team members name. After we had all called and got the rooms put under the right names, the honours app showed our upcoming stay and check in an hour away. And all our reservations disappeared. When I called I was told I don't have a booking, they could not find my name or info and yet I had an email confirmation with a reservation number as proof. When we went into the hotel, same thing, but they managed to switch the bookings to the people as we showed up. Like that wasn't enough crap to deal with while out of town with young children. So the manager avoided my question of how our bookings were deleted without our permission. But offered me points for the app. Well the app doesn't even work because they deleted my booking on the app, so according to their records I did not stay there. But now also have a receipt of my name and cc info saying I paid for my stay. I called, nothing. I emailed twice, I just keep getting ignored. Our Cities organizations will never book through Hilton again. Both my kids play rep sports, so we travel almost every month for tournaments. Our organizations will not ever use them again.Review fromDouglas K.
Date: 08/19/2022
1 star0 STARS IF I COULD TO THE HAMPTON INN, 25 MIDDLESEX TURNPIKE, BELLERICA, MA!!! BITTEN BY BED BUGS AND ONLY OFFERED A SLAP-IN-THE-FACE TO COMPENSATE FOR OUR PAIN/SUFFERING/INCONVENIENCE!!!!!!!!!!!!!!!!! PLEEEEEEEEEEEASE DO NOT STAY AT THIS HOTEL AND BE MINDFUL OF ALLLLLL HOTELS!!!!!!!!!!!!!Review fromDevin M
Date: 08/19/2022
1 starCan't get a hold of the manager for a refund been 2 weeks now and no response from him, Kevin Patel... everytime you call or email he has the people at the front desk lie and say he's not there or in a meeting. Iv tried to make contact 12 times in 2 weeks and nothing. I have left my contact information and no response. Very disappointed I will never be staying in any of there hotels again.Review fromCorita F
Date: 08/18/2022
1 starNon refundable vacation package! Life has changed and I need my money. I knew I shouldn't have tried the offer. Don't do it.Review fromChelsea M
Date: 08/17/2022
1 starDO NOT STAY HERE. I attempted to cancel reservation same day due to COVID and was told by manager it cannot be canceled. I was also told I COULD still come for my stay.. WITH COVID.Review fromevan s
Date: 08/10/2022
1 starI stayed at the Tru Hotel in Concord NH on the 15th of July thru the 17th of July 2022 for the Nascar weekend.
Upon arriving we were checked into a incompleted room, while this room was handicapped access and the last room when we booked, we were forced to wait while the room was readied..
Whereas my wife and I had already unpacked our car and proceeded to the room and finding it not ready, we then were directed it would be ready in awhile, forcing us to place our luggage and items back into our vehicle while we went to dinner..
We were told that we would be reimbursed for the 15th of July for the inconvenience multiple times thru the weekend.
To date we have not been reimbursed, have tried calling the booking agency ( Get a room ) and Hilton corporate customer care itself.
After endless attempts and calls, I have been told that both get a room and hilton is waiting on the other to process the reimbusement....
I am appalled at the business practices of both Get a room and Hilton
evan Sapiel
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