Reviews

This profile includes reviews for Hilton Worldwide's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Hilton Worldwide has 1637 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Hilton Worldwide

  7930 Jones Branch Dr Ste 1100 McLean, VA 22102-3313

• 

  Hilton Worldwide

  1100 Arch St Philadelphia, PA 19107-2376

• 

  Hilton Worldwide

  8517 Leesburg Pike Vienna, VA 22182-2406

• 

  Hilton Worldwide

  1800 Papermill Rd Wyomissing, PA 19610-1100

• 

  Hilton Worldwide

  230 Sycamore Dr Breinigsville, PA 18031-1535

Review Details

• Review fromWanda J

  Date: 02/22/2025

  1 star

  Wanda J

  Date: 02/22/2025

  Review for Embassy Suites ********************* (Feb 7-9, 2025)I had a terrible experience at this hotel. My guaranteed adjoining rooms were unavailable, and check-in was delayed until 6:30 p.m. Housekeeping neglected our rooms despite multiple complaints, and staff harassed my family, forcing us to stay at the pool all day, making children ill. We couldnt use our rooms, and my granddaughters birthday celebration was ruined. Completely unacceptable service for a Hilton property!

  Hilton Worldwide

  Date: 02/25/2025

  Hello *****,  
  I hope this email finds you well.  
  We have been in contact with the hotel. They have shared that their policy prohibits parties at the hotel. This is due to safety concerns for all the guests. Additionally, we have been advised that they shared this information with you.  
  Thank you for your loyalty to Hilton. We look forward to welcoming you back and ensuring that your future stays with us are nothing short of exceptional. 

• Review fromEric B

  Date: 02/19/2025

  1 star

  Eric B

  Date: 02/19/2025

  Tru by Hilton on *********************************************. I am a Hilton Honors member for years and this place has ended that relationship. Front desk and (******) with Honors customer service was Horrible. They told the front desk to tell customers that there was a water issue so they were not providing breakfast. I was told that there were too many bookings and it saved the hotel money. ****** said the hotel does not have to provide breakfast since it was complementary service and it does not matter if the advertise it is provided. I called two surrounding hotels and they were providing breakfast. This place was not that clean and customer service was non existent.

  Hilton Worldwide

  Date: 03/05/2025

  Hello ****,
  
  Our **************** has forwarded your Better Business Bureau Review (ID #******* regarding your stay at the Tru by Hilton ***************************. We apologize for the delayed response to your review and greatly appreciate your patience.
  
  Thank you for taking the time to share your feedback. We deeply regret the negative experience you had during your stay, including the issues with breakfast, cleanliness, and customer service. This is not the level of hospitality we strive to provide, and we apologize for falling short of your expectations.
  
  As a goodwill gesture, Hilton Honors bonus points were added to your account. While we understand this cannot undo your experience, we hope these actions reflect our dedication to ensuring your satisfaction.
  
  Your concerns have been shared with the hotel's leadership team for review and improvement. We value your loyalty as a Hilton Honors member and are truly sorry to lose your trust. We hope to have the chance to regain your confidence in the future.
  
  
  
  
  Best regards,
  
   
  
  **** *.
  Executive Ambassador
  
   
  

• Review fromDerrick B

  Date: 02/18/2025

  1 star

  Derrick B

  Date: 02/18/2025

  Stayed at this property on Monday, February 10 2025 for one night. Woke up Tuesday morning February 11, 2025 covered with ***** bedbug bites. Notified front desk at checkout and they asked me if i checked for them when I arrived. Stayed here in good faith and left covered in bites. To date (Tuesday February 18, 2025) have not heard from property management or ownership. Hilton corporate did reach out but only to say it's not their responsibility. Stay at this property at your peril.

  Hilton Worldwide

  Date: 02/19/2025

  Hello *******,  
  Thank you for your kindness during our call.  
  We understand ********, the General Manager, spoke to you on February 13, and apologized for the concerns you raised. She also provided a full refund of your stay during your conversation. She has also provided follow-up of the inspection of the room by ******. They were unable to detect any activity for bed bugs in the room.  
  As a gesture of goodwill,we have added 00 Hilton Honors points to your account. These points are available for your immediate use. 

  Hilton Worldwide

  Date: 02/19/2025

  Hello *******,  
  Thank you for your kindness during our call.  
  We understand ********, the General Manager, spoke to you on February 13, and apologized for the concerns you raised. She also provided a full refund of your stay during your conversation. She has also provided follow-up of the inspection of the room by ******. They were unable to detect any activity for bed bugs in the room.  
  As a gesture of goodwill,we have added 00 Hilton Honors points to your account. These points are available for your immediate use. 

• Review fromHaleigh N

  Date: 02/14/2025

  2 stars

  Haleigh N

  Date: 02/14/2025

  I filed a price match guarantee to stay at Hilton ******************************* for on February 25, 2025 through March 2, 2025. On Priceline, I booked Two rooms in the amount of $179.83. It is a fully refundable room by 11:59 PM local time on February 22. It is a stay in **************** Double room. On Hiltons website, the exact same room, the exact same refundable policy along with the double beds was $346.87 a night. I was denied saying that they were unable to validate the prices. I provided multiple screenshots then I was denied saying the refundable policy was different. I provided another screenshot with both refundable policies and both screenshots from Hiltons hotel and *************** and again I was denied saying that It could not be verified. I also have a receipt from where I booked that price from Priceline so how can it not be verified? I request that not only do I receive the discounted amount. I should also receive the additional 25% along with an additional convenience discount forhaving to write this and prove that Hilton was wrong. That is horrible customer service after Ive done your Detective work for you when it comes to price . Not only that I looked on *********** and it was the exact same price as it was on *************. There is no reason that the price match should not have been granted. It is very unprofessional and very dissatisfying that Hilton would deny a claim that That I constantly showed proof of the difference in prices.

  Hilton Worldwide

  Date: 02/16/2025

  Hello Haleigh,  
  I hope this email finds you well. This is ***** from the ***************** I am responding to your Better Business Bureau review about our Price Match Guarantee (PMG). I am sorry you missed my call today; I did leave a voicemail.  
  Reviewing the cases regarding your PMG it has been noted: 
  The cancellation dates differ on Hilton versus ************* and ***********.  
  The non-refundable rates were lower on Hilton versus ************* and ***********. 
  We appreciate you sharing your request with our executive team. We hope this experience doesn't deter you from welcoming you back to one of our ***** Hilton-branded hotels worldwide for a better experience.  

• Review fromLorraine C

  Date: 02/06/2025

  1 star

  Lorraine C

  Date: 02/06/2025

  Scheduled a reservation at ******* Ybor ***** for 2/8/25. One night stay. Could cancel reservation up to february second twenty twenty five. Husband hurt back seriously.And was seen by doctor cannot travel. Have doctor's documentation. Called ******* to cancel and told them situation. Refuse to wave room, charge. Will never stay again at a hilton property. Feel that they are very inflexible.

  Hilton Worldwide

  Date: 02/09/2025

  
  Sent: Sunday, February 9, 2025 10:55 AM
  
  
  Hello,   
  I hope this email finds you well. This is ***** with the ***************** I am responding to your Better Business Bureau review about cancellation of your reservations. I am sorry you missed my call today; I did leave a voicemail.  
  We are sorry to learn of the injury your husband received and wish for a speedy recovery. Please send me a screenshot of the charges with the last four digits of the credit card used to provide a refund to you. We will also need you to provide a current mailing address.  
  Thank you for choosing Hilton as your travel partner. If you wish to speak with me directly, please feel free to contact me using the phone number below or reply to this email with a date and time that works for you. 
  
   Yours in hospitality, 

• Review fromMitch R.

  Date: 02/03/2025

  1 star

  Mitch R.

  Date: 02/03/2025

  So I'm a Hilton gold as well as an employee of a Hilton hotel,,I booked a room about in that am bur canceled in the pm ..I called the hotel 30 minutes beford 3 several times phone constantly rings so finally someone answers and to me to hold on but the phone hung up on 5 times when said to hold on I had to keep calling back,,so I figure they having some sort of phone issues,so I go in person the clerk assured me reservation is canceled and I wouldn't be charged but this morning the payment was takin from my account. Granted i.didnt stay there. They should not have takin my money employee or not I'm customer and they should have made an effort but they didnt,I called the hotel directly n Hilton themselves they but was non helpful.i love Hilton hotels but I didn't stay there,therefore my card should not have been charged without my consent ,to me its called stealing

  Hilton Worldwide

  Date: 02/09/2025

  Sent: Sunday, February 9, 2025 11:48 AM
  
  
  Hello *****,   
  I hope this email finds you well. This is ***** with the ***************** I am responding to your Better Business Bureau review about cancellation of your reservations. I am sorry you missed my call today; the phone number provided on your account is for a local police department.  
  Upon reviewing your reservation booked as a same-day arrival under the Team Member rates. Since this reservation did not have a same-day cancellation policy, you were charged the Team Member rates you agreed on at booking. 
  Thank you for choosing Hilton as your travel partner. If you wish to speak with me directly, please feel free to contact me using the phone number below or reply to this email with a date and time that works for you. 
  
   Yours in hospitality, 

• Review fromQuinisha S

  Date: 02/03/2025

  1 star

  Quinisha S

  Date: 02/03/2025

  I went to Embassy on 02-01-25 to celebrate my daughter 11th birthday we was having fun and minding our own business when we got a knock on our room door from some random woman under the influence rush into my room with me and kids she wouldnt come out the room by the time security made it she swung on me and we got into a fight they made me leave when me and my kids life was threatening and i had to protect us security did not do anything but stand there when they did come no one would let me explain what happened they just wanted me out they didnt care that i had children my youngest child was 1 no one tired to help me i had to protect me and my kids on my own and still lost my money behind something that was out of my control

  Hilton Worldwide

  Date: 02/10/2025

  Sent: Monday, February 10, 2025 1:03 PM
  
  
  Hello Quinisha, 
  On February ******, I sent an email and left a voicemail requesting the following information which we require to find the guests reservation and address the concerns they raised in their complaint. I followed up with a phone call on February 6 and 9, 2025 which repeated the request for as much of the following information as possible: 
   The Hilton reservation number 
   The name on the reservation 
   The name and location of the hotel 
   The check-in and checkout dates 
   Hilton Honors number 
  I do not appear to have received a reply to the emails with the requested information. Accordingly, we have had to close our files on this matter. If the guest still wishes for us to resolve their complaint, please ask them to reply to either of the emails I sent or to contact ****************************************************************************************** with their complaint and as much of the information I requested as they can provide.
  
  

• Review fromDonna G.

  Date: 01/28/2025

  1 star

  Donna G.

  Date: 01/28/2025

  Terrible experience with bed bugs and management. Talked to manager Mylyn ******* ******* and she stated that I brought my own blankets from home and they had the room checked for bedbugs but could not find anything other than dead bugs. I have pictures, I picked some of the bugs up and put on a paper towel and showed management which they snatched the paper towel out of my hand and kept. They moved us to another room and told me I was responsible for my own washing of clothes (I did not want to bring them home) so I spend my whole day Saturday in the laundry washing and drying clothes. No one helped me move any of my stuff to the other room the Embassy provided, there were 4 adults and 2 children and I was the only one that was able to pack everything up and move which took me several trips to get to another room and I have had 7 back surgeries and am limited with lifting and walking. The management on duty at the time acknowledged the bed bugs and all the pubic hair on the mattresses but after I tried to at least get compensated for all my laundry the story changed. Also the management on duty first told me to leave everything and they would get it washed and dried in their commercial equipment so we could make sure none went home with us. After speaking with Mylyn, she made me sound like a nasty individual that brought these from home and she was so condescending. First of all if that was the case my daughter's house would have been infested also and that is not the case. I am employed with a company that does a lot of government work, anywhere from Blackhawk Helicopter Blades to Nuclear Parts and I have many of recommendations to show that I would not treat anyone the way that I was treated and let alone the stories changing numerous times from Embassy staff. I am 61 years old and this is the first time I have ever filed a complaint but feel like I was treated like a filthy individual.

  Hilton Worldwide

  Date: 03/05/2025

  Hello *****,

  Thank you for sharing your detailed feedback.

  We sincerely apologize for the challenges and frustration you experienced during your stay. Following your concerns, the room was inspected by a third-party pest control company, and no evidence of bedbugs was found. However, we regret that this process and our communication fell short of meeting your expectations.

  Your experience is not reflective of the service we strive to provide, and your comments are being reviewed with the hotel's leadership team to address any lapses and improve guest care moving forward.

  We value your feedback and regret leaving you with a negative impression.

   

  Best regards,

   

  **** *.

  Executive Ambassador

  Donna G.

  Date: 03/07/2025

  Too many pictures taken that morning showing evidence of bedbugs, and to try and blame it on me bringing my own blankets from home was uncalled for. These pictures clearly show they had been there a while before I even came in. The 3rd party you had check the room was just another branch of your hotel chain. i was there and why you think this is not your fault then you need to look at this through a guest eyes.

• Review fromLAKEISHA G

  Date: 01/26/2025

  1 star

  LAKEISHA G

  Date: 01/26/2025

  It is 1 AM and I just want to say this is probably the worst hotel Ive ever stayed at. It is by far the most falsely advertised hotel. The pictures on the website are definitely not what this hotel is giving. Is literally 60 in this room. I am freezing cold and my body is hurting from the pure uncomfortable temperature and 1948 themed room. The bed has just a sheet and a very thin item on top with a splash of a design. Not sure what it is, but these are not blankets. The carpet and decor is stale an old along with a dresser with drawers that are open hanging out because they arent able to close. Heater doesnt work and the front desk stated they didnt have no one to fix it. I told her I will **** it up till the morning because I plan on leaving early due to me being completely unhappy with the room and I just wanted to rest post the ****** game I went to four hours away from home. The sink has ants coming out the drain and shower curtain was so dingy and torn. Water in tub due to inability to drain. I felt I was too tired to drive home but I feel at this point. Im better off just sleeping in my car till the morning.

  Hilton Worldwide

  Date: 01/28/2025

  Hello ********,
  
  I hope this email finds you well. I'm sorry I did not reach you this afternoon when I called and left a voicemail.
  
  
  As a goodwill gesture, I submitted a refund of your stay. Please note that we do not have access to any hotels billing system or the ability to credit the card charged. Refunds are processed as a physical check and mailed to the address on your account. Please review and confirm if any changes to your address are needed, and allow up to 30 days for delivery.
  
  Thank you for sharing your feedback with our Executive team via the BBB. We are committed to continuously improving our services and facilities, and your insights as a Hilton Honors Silver Member are invaluable in that process.

   

  Best Regards,

  **** *.

• Review fromTim B.

  Date: 01/21/2025

  1 star

  Tim B.

  Date: 01/21/2025

  The hotel Fraudulently claims they have an "indoor pool." Upon arrival and trying to use the indoor pool, we discovered the water was freezing cold and unusable. We told the hotel staff. The staff acted surprised and told us that someone had just been there that morning (1/17/25) "working on it." We were upset and cancelled the reservation for the following day. Later in the evening of 1/17/25, we decided to stay in hopes that the pool would warm up but 1/18/25. But when we tried the "indoor pool" the second day, it was still freezing cold and unusable. Upon notifying the staff, we were told by a different staff member that they do not heat their indoor pool at all. We also told the staff that we had stayed the second day because we had just tried to use the **** warm "hot tub." But this didn't work either because families had their young children Repeatedly Running and Jumping into the middle of the barely warm "hot tub" and splashing us in the face etc. The particular child had to land mostly dead center of the "hot tub" so that he didn't get injured by landing on the concrete seating ledge around the inside of the "hot tub." And the family was doing this because they couldn't swim in the Ice Cold "indoor pool," either. We had to just get out of the "hot tub." We asked for a refund and did leave the next day of 1/19/25. After our repeated calls to Hampton Corporate, we are still being charged $118 for 1/17 and $157 for 1/18. We only received back our ***** points but the price increased. The original charge as going to be $206 for both days, not $275. So, they gave us nothing back by increasing the charge for that second day.I have repeatedly spoken to Hampton Corporate and was told there's nothing they can do.Hotel is a complete ************* Disgrace. Hampton Corporate for inappropriate for doing "nothing."

  Hilton Worldwide

  Date: 03/04/2025

  Hello ***,

  We apologize for falling short during your stay at the *********** & Suites **********-*************
  
  As a gesture of goodwill for your concerns, we've added Hilton Honors points to your account and the ********************** advised they provided a refund.

  Thank you for taking the time to share your feedback with us. We are committed to continuously improving our services and facilities, and your insights are invaluable in that process.

  Thanks for choosing Hilton!
  
  
  
  ********* *.
  Specialist, Guest Assistance
  Hilton Reservations and Customer Care