Reviews
Customer Review Ratings
Average of 279 Customer Reviews
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Review fromPat M
Date: 05/31/2023
5 starsPat M
Date: 05/31/2023
Courteous and prompt in picking up and delivering my car. Transmission went out on the car I tow behind my RV while on vacation, and the time frame I gave to Safemile was very short but they met my timeline and kept me informed on progress finding transport for my vehicle. I recommend Safemile for transport of your auto.
Safemile Auto Transport
Date: 06/10/2023
Thank you, Pat, for your kind words and for choosing Safemile Auto Transport to help transport your vehicle. We are pleased that we were able to meet the short timeline that you gave us and that we kept you informed about our progress. Our mission is to provide excellent service with efficiency and clarity and we strive to always communicate effectively with our customers.
We're thrilled that we could help transport your car to its destination safely and we're thankful for your recommendation. Your business means a lot to us here at Safemile Auto Transport and thank you for taking the time to provide feedback on your experience.Review fromRyan S
Date: 05/30/2023
5 starsRyan S
Date: 05/30/2023
Professional and courteous will definitely do business in the futureSafemile Auto Transport
Date: 06/10/2023
Thank you for your review, Ryan! We are so thrilled to hear that your experience with Safemile Auto Transport was professional and courteous. That is always what we strive for at Safemile, and it's wonderful to see that you had such a positive experience. We certainly hope to be able to work with you again in the near future!Review fromAuto Fargo Inc P
Date: 05/30/2023
5 starsVery good to have business with. Reliable and good company. Very good!Review fromBenjamin K
Date: 05/30/2023
5 starsBenjamin K
Date: 05/30/2023
Picked up vehicle in Virginia and transported to Maine. Quick and on a short notice. Would use again.Safemile Auto Transport
Date: 06/10/2023
Thanks for the great review, Benjamin! We are so glad to hear that we were able to meet your expectations. At Safemile Auto Transport, it is our number one priority that vehicles are safely and quickly transported on short notice, and we are pleased that this was the experience you had. We are so grateful for your feedback and look forward to being of service in the future.Review fromFelix G
Date: 05/27/2023
5 starsFelix G
Date: 05/27/2023
Reliable broker quick communication. Would recommend 100% and would work with in the future.Safemile Auto Transport
Date: 05/30/2023
Felix, thank you for your glowing review! We are delighted to know that Safemile Auto Transport exceeded your expectations and we are pleased that the communication process was quick and satisfactory too.
We appreciate your positive feedback! We love when carriers recommend us for future work and look forward to continuing to serve you in the future. Thank you for your Business!Review fromLuis D
Date: 05/27/2023
5 starsLuis D
Date: 05/27/2023
Great company to work with !
Looking forward to work with them again ,Safemile Auto Transport
Date: 05/30/2023
Thank you Luis for your positive feedback about Safemile Auto Transport! We're thrilled to hear you had a great experience working with us and we can't wait to work together again.Review fromJean M
Date: 05/27/2023
5 starsJean M
Date: 05/27/2023
The driver was on time, it was a pleasure doing business with you!Safemile Auto Transport
Date: 05/30/2023
Thank you for dropping a review for Safemile Auto Transport, Jean. We're so happy to hear that your experience with us was a pleasant one and the driver arrived on time!
At Safemile Auto Transport, we strive every day to deliver top quality services to our clients, which includes making sure that they feel taken care of by our staff. Knowing that we hit the mark really means a lot to us, and we thank you for leaving such kind words here.
We hope you choose us again in the future. Your satisfaction is our number one priority!Review fromHarold H
Date: 05/09/2023
3 starsHarold H
Date: 05/09/2023
Positive: once order was placed, communication was very good and all went as planned.
Negative: initial quote was ****. Couldn’t get it done - had to move to $***** Felt like a bait and switch left plus salesperson (John) stopped answering my calls. Probably would not use them again even though the carrier was greatSafemile Auto Transport
Date: 05/31/2023
Harold, thank you for taking the time to provide your feedback regarding your auto transport needs and Safemile Auto Transport. We understand how frustrating it can be when an experience is not up to the standard that one expects, and apologize for any frustration or inconvenience caused on our end.
We're glad that the order went as planned and the carrier did a great job. However, we apologize for any feelings of bait and switch and would like to address the discrepancy in pricing. It is important to us that customers have an understanding of our pricing policies before placing an order so our team can transparently provide a solution within budget. It is also part of our policy for our representatives to remain accessible throughout the transport process, which we take very seriously. We will follow up with John regarding this issue directly but thank you for bringing this to our attention.
That said, customer satisfaction means a lot to us so I would ask that you please reach out directly to our support team with any further concerns. Our team will do all they can to ensure the issues mentioned are addressed promptly- thank you again!Review fromBernalyn A
Date: 05/09/2023
5 starsBernalyn A
Date: 05/09/2023
Great service at a reasonable price. car was picked up and delivered on time.Safemile Auto Transport
Date: 05/31/2023
Thank you for the great review Bernalyn! We are thrilled to hear that we could provide you with an efficient and reliable car transport solution. At Safemile, our goal is to make car shipping as stress-free as possible while providing competitive prices. We also know how important it is for customers that their vehicles' arrival time is accurate and on schedule, so we're glad to be able to meet your expectation in this regard.
As always, we are open for feedback and suggestions on how we can serve our customers better - any input would be much appreciated! Thanks again for choosing Safemile and we look forward to seeing you again soon.Review fromS. S.
Date: 05/06/2023
1 starS. S.
Date: 05/06/2023
Warning, worst experience possible!
* Day of pickup, asked more money then the contracted amount (which was the amount quoted by most of the transport companies I contacted)
* Changed the pickup day the day before scheduled pickup (later the time also on the day of the pickup)
* There is NO online vehicle tracking service (Safemile says we are updating our software and will provide updates via text message)! I had to contact them frequently to get ETA and they said car will be delivered after 4 on Friday
- The driver was in Seattle a full day early while we were still in Houston and informed the driver and Safemile I won’t be there until the following day. Driver said to call when I get to Seattle the next day while Safemile says he will drop off on agreed upon day/approximate time
- I call the driver upon reaching Seattle and he says I have to pick up the vehicle myself and they can’t drop it off until at Wednesday.
- I contacted Safemile to resolve this and there has been absolutely no response from them via multiple texts or phone calls. They basically disappeared. So absolutely NO 24/7 service as they state!
-Had no choice but to pick up our vehicle at a far away location (in an unfamiliar city/location and it took us over 5 hours round trip from the agreed upon drop off location.
I WOULD STAY FROM USING SAFEMILE AUTO TRANSPORTSafemile Auto Transport
Date: 05/31/2023
Dear Sonal,
Thank you for taking the time to share your feedback. We value all customer reviews and appreciate the opportunity to address your concerns. After reviewing the details of your order, we would like to provide some clarifications.
You engaged our services to transport your *** ******* from Sugar Land, TX to Seattle, WA. The original quoted price for this transportation was $***** The agreed-upon pickup date was scheduled for 05/02/2023, as you requested.
On 05/01/2023, we had a carrier available in your area that could pick up your vehicle one day earlier. One of our dispatchers reached out to you to inquire if you would be willing to release the vehicle one day earlier, and you confirmed that this change in schedule was acceptable. At no point did we request additional payment from you, and the total amount for your order remained $****, as initially quoted.
Regarding the delivery of your vehicle , on 05/04/2023, you contacted us with an urgent matter, informing us that you could only receive the vehicle on the 5th of May after 4 PM. We promptly communicated with the carrier assigned to your shipment and arranged for the delivery to be made as per your requested schedule.
Regarding the tracking service, we apologize for any inconvenience caused by the unavailability of our online vehicle tracking service during the time of your shipment. We were in the process of updating our software and opted to provide updates to our customers via text message instead. We understand that this may not have been ideal for you, and we apologize for any inconvenience caused by this temporary change in service.
In regards to your claim that the driver informed you to pick up the vehicle yourself, this seems to be a miscommunication. Our records indicate that the driver suggested meeting at a safe location approximately 1 mile away from your address, due to the large size of their truck. We apologize if there was any confusion surrounding this matter.
We genuinely regret that you had to make a longer trip than anticipated to pick up your vehicle from a location that was unfamiliar to you. However, we want to clarify that the distance mentioned in your review was exaggerated. The agreed-upon drop-off location was not hours away, but rather just 1 mile from your original address.
We always strive to provide the best possible service, but as is the nature of the auto transport business, certain circumstances can arise that are beyond our control. We apologize for any inconvenience or miscommunication you experienced during your transport with us.
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