Reviews

Review Details

• Review fromKathy M

  Date: 03/08/2023

  5 stars
  Amy was very courteous, informative and personable. She was bright and cheerful and her voice smiled. I was very satisfied with our conversation and also very confident that our issues were addressed appropriately.

• Review fromRebecca W

  Date: 03/08/2023

  5 stars
  Very friendly, knowledgeable and was quite a pleasure doing business with him.

• Review fromMelissa E

  Date: 03/02/2023

  1 star
  I contacted LifeProtect about this service for my 86 year old mother-in-law. I spoke with the customer service respresentative about this product. I relayed that I was not sure if my mother in law would be willing to use the product but was assured that the product could be returned within a determined time period at no cost if we did not want to go forward with purchasing the device. Unfortunately, my mother-in-law refused. The item was never "activated" and set up. I was given a return mailing label and returned the device in its original packaging and box as it was mailed to me. During this time, i never received any documentation of the price I paid for the yearly payment. The price only ever appeared on my credit card statement. The price never came with the device or on any subsequent mailings. I recently reviewed my credit card statements to find the original price paid $****** and then on a subsequent statement I was refunded $******. I was not refunded the full amount as I was told I would be. I was never informed of an "activation" or restocking fee. I called and was given the usual run around a company gives when trying to avoid refunding money. I relayed that I would contact BBB. Not pleased at all. I don't appreciate "bait and switch" tactics. Further, when you go to their websites they do not provide any information on their return policy in writing. You are directed to call them. Not acceptable. They need to be fully transparent. Feels deceptive.

• Review fromMary B

  Date: 02/21/2023

  5 stars
  Amy was very patient and understanding of my problem and transferred me to
  The department and the person who was able to give me the information I needed. I don’t remember his name but he was able to give me all the help I needed. Service was excellent.
  Mary

• Review fromMuriel L

  Date: 02/20/2023

  5 stars
  Dawn was very helpful and professional. My issue was resolved.

• Review fromArthur M

  Date: 02/20/2023

  5 stars
  Amy helped update my personal information and was very professional.

• Review fromNicole R

  Date: 02/20/2023

  5 stars
  We appreciate James!! He was wonderful, kind, patient, and super helpful. He made sure my father and I understood all that was talked about and he didn't mind repeating himself when one of us needed it
  He made sure all was resolved before ending the call. A+ customer service!!

• Review fromElsie S

  Date: 02/20/2023

  5 stars
  I do not know if the person I talked to was Hakeem, that may be his last name. I talked to someone named Carl and hew was very helpful.

• Review fromKathleen M

  Date: 02/18/2023

  5 stars
  Serena was very courteous, helpful, polite also answered my questions to my satisfaction!
  Great customer Service!

• Review fromSteven A K

  Date: 02/16/2023

  5 stars
  I feel safer in my home with this around my neck.