Reviews
This profile includes reviews for Dominion Energy Virginia's headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 156 Customer Reviews
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Review fromMATTHEW S
Date: 03/13/2025
1 starMATTHEW S
Date: 03/13/2025
******** customer service. Came and cut our electric off. My bill has been paid. Never had a delinquent bill, yet they still cut the power. I was on the phone for over an hour and they finally agreed that there was no reason to cut the power and said they would be out today but cant tell me a time. I have a kid here for god sakes! Worst utility company ever!
Dominion Energy Virginia
Date: 03/24/2025
Dear Valued Customer,
Thank you for bringing your concerns to our attention. At Dominion Energy, we strive to create the best customer experience possible. We cannot accomplish this goal without hearing from our customers.
We apologize that you have encountered this frustrating situation. The balance that was outstanding on your account was the deposit, which you have paid. To date, we see that your account is active, as of March 13, 2025. Should you have additional questions or concerns, feel free to contact our **************** Team at **************. A representative is available Monday through Friday, between the hours of 8:00 a.m. and 5:00 p.m.Respectfully,
Customer Relations & Policy
**********************Review fromteresa h
Date: 03/01/2025
1 starteresa h
Date: 03/01/2025
Dominion Energy refuses to believe my meter might be messed up because my bill went up from 1200 kwh to 4500kwh. They refuse to send someone out to check my meter claiming they see it and it is fine. This happened during a month my plumbing was down and was not using dryer washer water heater. Then turned off my electricity and I had to pay ****** to turn back on. showers or dishes and I was gone most of the month. I have a 2 hour recorded conversation where they sent me in circles. Telling me that my 3 yr old heater was the cause. I change my filters and have it serviced. Then they claim it was the weather. Im sorry but I keep my heater set at 64 -67. I have an 1100 sq ft house. My last bill was 595 dollars.Dominion Energy Virginia
Date: 03/26/2025
March 26, 2025 Better Business Bureau, Thank you for bringing this customers concern to our attention. We appreciate the opportunity to research and investigate further.We certainly understand the customers concerns as no one wants to pay for more electricity than they feel they have used. Therefore, upon receipt of this request the account was thoroughly reviewed to assure billing accuracy. When Dominion Energy is contacted regarding high bills, we attempt to help explain the usage. However, we are not always able to do so due to a variety of factors. Some of the key factors to consider when comparing electric bills are the number of days in the billing cycle, rates, and the average daily temperature during the time period in question. In most cases, a decrease in average temperature can attribute to an increased amount of electricity used for heating and cooling. This is because the heating/air conditioning unit and the water heater combined, account for almost 60% of the monthly billing in a home. This is the case whether the home is occupied or not. As a result, a customers annual billing will increase drastically in the winter and summer when the unit is utilized the most. The billing decreases accordingly in the fall & spring as the appliance that uses the most energy is running less frequently or not at all.Based on our investigation, the meter readings on the account in question are accurate. This winter is actually registering as the coldest in 30 years. Although most may remember some of the warmer days (still under most home heat settings), this winter has generated the most nights of temperatures at or below freezing (including multiple consecutive days below freezing all day and night) resulting in an increase in daily usage as the biggest appliance(s) in the home are running more frequently and harder than previous years. Following the pattern of usage referenced above the most recent bill generated March ****** has decreased drastically from the previous month in question. This usage reflected during the March billing cycle further confirms that there is no issue with the meter. Please also note that the wiring from the meter base to the home and the appliances inside are the responsibility of the property owner. With no indicators of an issue on the company side of the meter there are only two possible conclusions. Either the billing in question is the result of actual usage or the possibility of an issue with the appliance(s) inside the home needs to be considered. Sincerely,**** ****** Dominion Energy Customer *******************Review fromJo P
Date: 02/12/2025
1 starJo P
Date: 02/12/2025
NOT PROFESSIONAL, Headquarter in ***********, today lot of Richmond family hit with winter storm and lot of power outage, we live on the north state which is often have winter storm, if you live in the south like ***** and the restoration take couple days because of winter storm, probably we get it, ***** not ready for winter storm, but in ******** ** took several days for restoration from winter storm??? thats give you picture this company not professioal and or at least they do not care abput preparing for the worst for their customerDominion Energy Virginia
Date: 03/13/2025
March 13, 2025 Better Business Bureau, Thank you for bringing this customers concern to our attention. We appreciate the opportunity to research and investigate further. Our goal is to ensure that every concern is taken seriously and addressed in a timely manner. To start, every customer has a certain designation/location on the electrical grid (a roadmap of how the electricity is delivered to your home). Each storm effects the grid differently. It is never the same way twice. Dominion Energy does not pick and choose what areas we address first outside of police facilities and hospitals. We have always attacked the biggest issue that will restore the largest number of customers the quickest. The has proven to be the only efficient way to restore power to all of our customers. A customers main source of electricity begins at the local substation. In any given storm event, there could be one or several interruptions in the path by which they receive electricity. One may see a down power line right in front of their home, however, if we come to fix that line first and there is at least one or more breaks in the line between their home and the substation, they still do not have power. Proceeding in that manner would cause the company to work backwards to locate and resolve the additional problems, actually prolonging the restoration efforts to the customers detriment. With that said, there are many factors that are out of the control of Dominion Energy that can affect how electricity travels to your home; land ownership/rights, protected land; right of ways, permits, etc. All these things can affect how the electrical grid is established in your area which can aid or hinder restoration efforts. Where one is located in the electrical grid in relation to the sub-station that feeds electricity to their area can/may also affect how soon power is restored. The closer you are to the substation, the fewer opportunities for breaks in the line and vice versa. Rural areas are also affected differently than urban ones. In more urban areas there can be a closer collection of lines in any given grid going in multiple directions (homes and businesses closer together wired for electricity). This allows the company to sometimes redirect (temporarily) the flow of electricity to allow retention of service while restoration efforts are still in progress. More rural areas (homes and businesses further apart) with less lines in the field do not have the grid configuration for this option to be available. This is also why neighboring areas can be affected differently. Nearby subdivisions and even neighbors across the street can receive electricity in a different manor than others. It is how one receives electricity in relation to where the interruptions are that determine how quickly service is restored. One of the primary ways Dominion Energy identifies interruptions during a storm event are our employees in the field constantly patrolling and identifying trouble points as they occur. This information is received in tandem with the outages reported by our customers. Please note that interruptions can not only occur during a storm but also, several hours or even days after. New information is received literally, ever changing, by the second. As additional issues are discovered, and new problems arise restoration efforts/assignments are also ever changing. If an outage initially reported was only caused by one interruption suddenly escalates to several, the approach to restoration must be abruptly altered as described above. As expressed previously, each storm will affect the electrical grid differently depending on the type, intensity and the area affected. As a result, interruptions can be very short or extremely long depending on the extent of the damage and what is required to finalize repairs. A simple down power line requires less time to resolve than a broken distribution pole and/or a tree on a line which would require removal of damage before repairs can be implemented. Multiples of the issues described will also prolong restoration efforts. Rest assured, it is our priority to have all of our customers service restored as quickly and safely as possible when it is interrupted. Unfortunately, Dominion Energy does not have the ability to guarantee uninterrupted service. However, I hope that this additional information somehow sheds some light on what the customer experienced and our dedication to provide the most reliable service possible. If you have any questions, or if we can be of any further assistance to you or the customer, please call us at **************.**** ****** Dominion Energy Customer *******************Review fromCee H
Date: 02/10/2025
1 starCee H
Date: 02/10/2025
Dominion cut my power off, my mother is disabled and on oxygen 24/7 I have provided the medical form they claim they havent received it I sent it 4 times they really need to do better I really dislike this company!!!! Biggest scammer of them all!!!!Dominion Energy Virginia
Date: 02/13/2025
Dear Better Business Bureau,Thank you for your review. We will be happy to review the customer account if our customer wishes to speak with our Customer Relations team regarding the matter. If an inquiry could be placed with the information, we will be happy to address the matter as well.Review fromTina T
Date: 01/29/2025
1 starTina T
Date: 01/29/2025
I just moved to a new 1 bedroom apartment on Jan 3, 2025. My light bill came and shows I owe $249 for freaking 19 days. I had the apartment maintenance come out and check the hot water tank and HVAC and all is working properly. I lived in a 2 bedroom old townhouse running the heat on 75 there and my bill has NEVER been over $140 in 3 yrs. It's only me. NO WAY 1 person is using $240 worth of electricity in freaking 19 days!! On top of that, it takes FOREVER to get a **** person on the phone because the stupid voice system won't let you ask for a representative! FURIOUS!!!!Dominion Energy Virginia
Date: 02/06/2025
Thank you for the opportunity to address your concerns. I am sorry to hear the bill was higher than expected for your first bill. We have completed a meter test at your location and confirmed that the meter is working properly. Also, please keep in mind that if you have a deposit billed the installments will reflect on your first 3 bills as well. Should there be additional questions regarding this matter, please feel free to contact Dominion Energy ************** at ************** support Monday through Friday 8 am to 5 pm.Review fromJamal L
Date: 12/03/2024
1 starTrash. Dont charge me over 1000 then force me to do multiple payments and service charges. The fact you cant make a payment with a human is trash. Then gotta listen to 30 minutes of talking before you can reach a *** is trash. Overall trash.Review fromSp P
Date: 10/28/2024
1 starSp P
Date: 10/28/2024
I dont even no where to began but, I am new to this area and I have really enjoyed retirement in ******** except for my experience with Dominion Energy. I have never seen a company as large as they do what they do to paying customers and WHY IS NO ONE HOLDING THEM ACCOUNTABLE. WE CAN ALL COMPLAIN BUT, until we step up and get some help there is nothing going to be done to provide the service we pay Doninion Energy for. Check out the some of the Corporate SalariesDominion Energy Virginia
Date: 10/29/2024
Dear Valued Customer,
Thank you for bringing your concerns to our attention. At Dominion Energy, we strive to create the best customer experience possible. We cannot accomplish this goal without hearing from our customers.
We apologize that you are having issues with your account. However, there have been several attempts made to contact you to discuss your concerns. After completing a test of your meter and having a high bill investigation performed,there have been no issues found. If you need to establish a payment plan to resolve your outstanding bill, you may do so online at ********************************************** or by contacting our *************************** at **************. A representative is available Monday through Friday, between the hours of 8:00 a.m. and 5:00 p.m.Sincerely,
Customer Relations & Policy
**********************Review fromJOHN G
Date: 10/23/2024
1 starJOHN G
Date: 10/23/2024
Dominion Energy is the worst utility company that I have ever dealt with. They are rude on the telephone and do not document prior written correspondence and calls. I do not recommend doing any business with them.Dominion Energy Virginia
Date: 10/30/2024
Dear Valued Customer,
Thank you for bringing your concerns to our attention. At Dominion Energy, we strive to create the best customer experience possible. We cannot accomplish this goal without hearing from our customers.
We apologize that you have experienced issues when reaching out to our company. Feel free to contact Customer Relations & Policy directly to discuss your concerns. A specialist is available to assist you Monday through Friday, between the hours of 8:00 a.m. and 4:00 p.m.Sincerely,
Customer Relations & Policy
**********************Review fromCathy P
Date: 09/28/2024
1 starAlso I agree. They are total garbage. Not only they are are they expensive, and we're forced to have them. We've been without power for 2 days now. No cruise outworking, no way to find out an update.Really? Wish we were lucky enough to have palmetto. Dominion is hated by ************** garbage they have no concern for people's health conditions. Aggravated, by the heat, not to mention all the food lost that everybody is losing their groceries. They should be paying us for the hardship.Review fromAnita B
Date: 09/23/2024
1 starAnita B
Date: 09/23/2024
The worst at communication with customers. ******************** changed its billing info, so when my autopayment showed up on my bank account as something from ****, I thought it was fraud and told my bank not to pay it. Little did I know that it was the Dominion payment (I checked and I did not receive notification this change would occur). Dominion then cancelled my auto-payment without notifying me but I thought my bills were still being paid. It was not until my power was shut off and I went to register an outage that I saw I had a bill past due. I paid it and found out the reason my power was shut off was non-payment. No text notification was ever provided of power shutdown even though I had registered for texts BECAUSE they had no phone number on file! And they don't send email notifications. Then they told me since I had made the payment, there would be an automatic order placed to reinstate my service. I waited all day and no power. I called back to discover that no automatic order had been placed. The system was waiting for them to answer a question about whether I had gas hot water!?! Really?! I waited 45 minutes on the phone for them to manually place an order to turn my power back on. All this and the pleasure of paying them an additional $130 for the bonus of turning my power back on. If I had any choice of providers, I would change.Dominion Energy Virginia
Date: 10/11/2024
October 11, 2024 Better Business Bureau, Thank you for bringing this customers concern to our attention. We appreciate the opportunity to research and investigate further.We understand the customers concern and frustration with regards to the situation described. As Dominion Energy is not a bank all payments set up through our website are processed by a 3rd party, Paymentus. It was brought to our attention very early in the month of July 2024 that there was a processing error with payments to Dominion Energy posting to customers bank accounts under the statement descriptor (Enbridge Ohio Gas). An immediate investigation confirmed that this was a typographical error only. No account numbers were altered, and all monies were received as intended. As a result, no action was required by our customers regarding the matter. No later than July 5, 2024, a message identifying and explaining the situation was added to our website for all to be notified upon initial access (image included below). With that said, we understand the actions taken to protect ones finances when data looks questionable. We apologize for any inconvenience this issue has caused and have reversed any applicable fees/penalties accordingly. We have also attempted to contact the customer directly to advise of the adjustments made on the account. If you have any questions, or if we can be of any further assistance to you or the customer, please call us at **************.Sincerely,**** ****** Dominion Energy Customer *******************
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