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Business Profile

Retail Shoes

The Good Feet Store

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Good Feet Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Good Feet Store has 6 locations, listed below.

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    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/30/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Scammed Was charged $2500 and item does not work , tried to only purchase certain items and pressured to get the most expensive package . And there are a lot of reviews I read afterwards saying scam if you see that store run dont walk .

      Business Response

      Date: 12/30/2024

      ****** originally purchased on 12/26/24. Standard Good Feet policy is 60 day resize/exchange, no refunds, and is stated on the sales receipt. As part of our commitment to our customers, we follow up with them via follow up calls to see how they are doing. Making sure they are receiving the results and benefits they came in to get. If they are having issues, we invite them back in to see what is going on and help resolve. 
      ****** was called on 12/28 and a voicemail was left. We then received an email from ****** about his experience.
      We will reach out again inviting him back in so we can further assist him in a resolution. 
      Thank you. 

    • Initial Complaint

      Date:10/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I went to the good feet store on September 28, 2024 we explained we were having issues with feet pain, knee pain and hip pain. The salesman stated they could help us. He took our pressure measurements for our feet and proceeded to go in the back and fit us for insoles for our shoes he came back out. We walked back-and-forth and it felt a little strange he stated we would get used to them. We ask several times about price never really got a price until the end. We wore them like we were told my wife could not wear hers after about two days. Her feet hurts so bad. I wore mine for three weeks and hurt worse than I did before I called to ask for a refund expecting to pay a restocking fee and I was told that they would give me a refund in store credit only I do not want credit money back. I never got of my receipt or the contract i signed.We were told everything was in the bag. We were also told if we were not happy we could get refund. I did not see any on the doors saying they did not offer refunds only. I never got a receipt so never seen it on that. They do business through care credit and they are not a licensed medical facility

      Business Response

      Date: 10/28/2024

      ***** originally purchased on 9/28/24. Standard Good Feet policy is 60 day resize/exchange, no refunds, and is stated on the sales receipt. As part of our commitment to our customers, we follow up with them via follow up calls to see how they are doing. Making sure they are receiving the results and benefits they came in to get. If they are having issues, we invite them back in to see what is going on and help resolve. 
      We will reach out and invite him back in so we can further assist him in a resolution. 
      Thank you. 

    • Initial Complaint

      Date:10/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been dealing with plantar fasciitis and was looking for a solution and decided to go to The Good Feet Store. On August 8th I made a purchase at the *************** store. I followed the program that was provided to me to help with my foot pain. Instead of it getting better it was getting worse. I went back to the store to get adjustments and the pain continued to get worse. I had to take a week off work due to the excruciating pain. A district manager did contact me to try a third adjustment. Still no improvement and the pain continued to escalate and swell. I made a visit to my doctor and he suggested I immediately stop wearing the inserts. These inserts did nothing but caused my plantar fasciitis to get worse. I am unable to perform my job duties and basically deal with pain everyday. I have requested a refund and received no response. I am requesting to be refunded due to the fact this product did not work and was told no one has had issues with their inserts. After reading reviews there are several others in the same boat as me. Please refund and I will gladly return the inserts. Please note I opened a credit card and was charged $1588.96. So far I have made 2 payments. Thank you.

      Business Response

      Date: 10/09/2024

      Can you please transfer this Complaint out of WI and send to the Newport News, VA Chapter?

       

      Thank you

       

      Sandy Kessler-Porretta | Dir. Customer Service

      Good Feet Worldwide | Dr.'s Own | ING Source | Stretch*d

      12636 High Bluff Drive | San Diego, CA 92130

      o (747) 212.3610 | c (760) 420.9707

      e [email protected] | w goodfeet.com

      Business Response

      Date: 10/10/2024

      Glen originally purchased on 8/8/24. Standard Good Feet policy is 60 day resize/exchange, no refunds, and is stated on the sales receipt. As part of our commitment to our customers, we follow up with them via follow up calls to see how they are doing. Making sure they are receiving the results and benefits they came in to get. If they are having issues, we invite them back in to see what is going on and help resolve. 
      Glen was called on 9/11, 9/17, and 10/9. For all calls, a voicemail was left and email was sent. On 9/19, Glen visited the store and we helped him with issues he was having with his supports. Glen left satisfied and hopeful.
      Since then, Glen has not made any attempts to come back into the store for assistance, and resolution. We will reach out again inviting him back in so we can further assist him in a resolution. 
      Thank you. 

    • Initial Complaint

      Date:10/03/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It was represented by the company that this would resolve my wifes plantar fasciitis. We bought the package recommended to the tune of $2,500 dollars. She has had no relief and we want a refund for all the products that we are willing to return. They were totally misrepresented.

      Business Response

      Date: 10/04/2024

      Sandy, the original purchaser of our support, originally purchased on 6/29/24. Standard Good Feet policy is 60 day resize/exchange, no refunds, and is stated on the sales receipt. As part of our commitment to our customers, we follow up with them via follow up calls to see how they are doing. Making sure they are receiving the results and benefits they came in to get. If they are having issues, we invite them back in to see what is going on and help resolve. 
      We will reach out to Sandy inviting her back in so we can further assist her in a resolution. 
      Thank you. 

      Customer Answer

      Date: 10/04/2024

      Better Business Bureau:



      I have reviewed the offer and/or response made by the business in reference to complaint ID 22377729, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



      [Provide details of why you are not satisfied with this resolution.]



      Regards,



      Doug Newman








      Customer Answer

      Date: 10/04/2024

      Better Business Bureau:



      I have reviewed the offer and/or response made by the business in reference to complaint ID 22377729, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



      [Provide details of why you are not satisfied with this resolution.]



      Regards,



      Doug Newman



      There was never a follow up to inquire if the product had resolved the issue. This response is typical of a company. They will not get a positive review from us and no referrals. If you can’t provide what you represent, it is false advert.




      Business Response

      Date: 10/08/2024

      Customer satisfaction and providing excellent customer service is very important to us. As stated before, we will promptly reach out to Sandy and seek to address anything that needs to be resolved. If Doug, or Sandy, would like to reach out to coordinate that discussion, they can connect with the care team at [email protected]

    • Initial Complaint

      Date:05/28/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      While attending a Home Show at our local ************ in 2/18/2024, I visited the Good Feet Store booth. I purchased a pair of inserts totaling $1831.15. I told them that although they didn't expect that this would be covered by insurance, I have a very good policy and a reimbursement account, so I would try to get reimbursed. I have spent the last 3 months trying to obtain a W9 at my insurance companies request. The insurance company was told that they couldn't get it, but I could request it. When I requested it, I was told I couldn't get it, but the insurance company could. We did a 3-way call, and now have been told by corporate that they will not provide a W9. I stated that every company has to have a W9 to operate and pay taxes, so I am confused as to why they won't provide this to me. I cannot get anyone to return phone calls- either at the store level or the corporate level.

      Business Response

      Date: 06/12/2024

      Lisa originally purchased on 2/18/24. Standard Good Feet policy is we do not work directly with insurance companies for any possible reimbursement claims. As part of our commitment to our customers, we provide a Billing Codes document, upon request, that contains all of the information we are able to share for any possible reimbursement. If they are having issues, we connect with them see what is going on and help as much as we can.

      Lisa was called on 5/28 and explained our policy. As of today, 6/4, *********;has not made any attempts to reach out for assistance, and resolution. We will reach out again so we can further assist her in a resolution.


      Thank you. 

    • Initial Complaint

      Date:05/15/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/13/24 I went into the Good Feet store on West Broad looking to gain information about the inserts they sell. I met with the sales associate who spoke to me about my feet and issues I was having. She took measurements and then brought me a pair of ****** tennis shoes and three different inserts to try. The sales associate showed me how to put them in, had me walk around and then showed me the different options. The sales associate kept making me aware that she is not a doctor but uses these herself. I felt as if they could help my feet but walking back and forth in the store is like laying down on a mattress and thinking that will be the one for you. I was told the pricing, too which I gasped because $1,743.41 is an enormous amount of money. The sales associate said in thirty days to check back in. She told me they take care credit and I can get immediate approval. Everything seemed very rushed when trying to make a decision. I decided to get the shoes and all three inserts because she said it was a better deal. At the register she was even more rushed. There was a lot of signing and initialing but NEVER was I explained any return policy. I would NEVER pay that much money for a product that I could not return if they were not giving me relief. What sense would that make?? I wore the inserts as directed for 2 full weeks and my feet felt worse!!! I had tremendous pain when I stood up to straighten my feet and walked around. Never have I felt such pain. My PCP said I needed to return them and take the referral to the podiatrist because those inserts were causing more issues. I called the store and spoke to a man who said there are no refunds and I was explained that when I bought them. I corrected him because I was not explained that because I was talking to the manager while to rang me up and she was ******* to complete the sale, potentially because she didn't want to review the policies. This is poor business practice!!!

      Business Response

      Date: 05/15/2024

      Can you please move this Complaint out of WI to *********** BBB Chapter?

       

      Thank you!

       

      ****************************************** | Dir. Customer Service

      Good Feet Worldwide | Dr.'s Own | *** Source | Stretch*d

      *************************************************************************************

      o (************* | c (*************

      e ********************* | w goodfeet.com

      Business Response

      Date: 06/11/2024

      ******* originally purchased on 4/13/24. Standard Good Feet policy is 60 day resize/exchange, no refunds, and is stated on the sales receipt. As part of our commitment to our customers, we follow up with them via follow up calls to see how they are doing. Making sure they are receiving the results and benefits they came in to get. If they are having issues, we invite them back in to see what is going on and help resolve.

       

      Quality customer care is very important to us, and so as of 6/1/24, we were able to connect with ******* and ultimately processed a return for her purchase.

       

      This complaint has been resolved.

       

      ***********************, ************* Manager
      ************** | ********************************* | goodfeet.com
      Easy Step Enterprises, franchisee of The Good Feet Store

    • Initial Complaint

      Date:04/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased the arch supports for specified amount. They did not help me so I returned for a full refund but only got $1437.75. Charges are astronomical for a flat foam insert @ $33.27 per set plus some piece of plastic stuck on big toe of the foam. So my end cost was approximately $150 for nothing. This company is a complete rip off & this should be shared with the unsuspecting public!

      Business Response

      Date: 04/18/2024

      ************************* originally purchased on 2/16/24. Standard Good Feet policy is 60-day resize/exchange, no refunds, and is stated on the sales receipt. As part of our commitment to our customers, we follow up with them via follow-up calls to see how they are doing. Making sure they are receiving the results and benefits they came in to get. If they are having issues, we invite them back in to see what is going on and help resolve.  
      Quality customer care is very important to us, and therefore on 3/29/24 we proceeded to seek resolution, and processed a return for all the items in her possession.  
      If ****************** requires any additional assistance, please have her reach out to our care team at ********************************** Kind Regards 

    • Initial Complaint

      Date:03/11/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Salesman said shoes were diabetic shoes. Said any issues with shoes to bring them back. Wore shoes one day . Shoes hurt feet. Shoes were wrong size though salesman said this was size i needed . They were too narrow. There was dust spot maybe on shoe and maybe a dog hair since I have pets. Would not refund or get a better fit shoe. This was within one week of buying shoe. They really should stress no refunds for any reason. I would also let others know if you have a wider foot this is not the store for you. Wide is not an option they will just upside you and tell you that's what you need. I went 9.5 wide They upsized me to 10 to say that would work instead of 9.5 wide.

      Business Response

      Date: 03/18/2024

      On 3/14/2024, our team reached out to ***************************. On 3/16/2024, ****** visited the store, and we were able to address all his concerns, finding a suitable resolution.  
      This case has been resolved.  
      Kind Regards, 

    • Initial Complaint

      Date:03/06/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 11/18/2023 Amount of transaction: $1,831.15 Committed result: Relief from ankle and foot pain Nature of dispute: After buying the promoted product and following the instructions, no improvements were realized. As of today, there has been no response from The Good Feet Store. Account # **********

      Business Response

      Date: 03/06/2024

      Can you please move this BBB Complaint out of WI and transfer over to ***************, ** (********, **)

       

      Thank you.

       

      ******************************************************* | Dir. Customer Service

      Good Feet Worldwide | ********* | ********** | Stretch*d

      ***********************************************************************

      o (************* | c (*************

      e ********************* | w goodfeet.com

      Business Response

      Date: 03/21/2024

      ******************* originally purchased on 11/18/2023. Standard Good Feet policy is 60 day resize/exchange, no refunds, and is stated on the sales receipt. As part of our commitment to our customers, we follow up with them via follow up calls to see how they are doing. Making sure they are receiving the results and benefits they came in to get. If they are having issues, we invite them back in to see what is going on and help resolve.  
      We were able to work with him on Saturday 3/9/24 and took him through an adjustment with our supports. We will continue to follow up with **** as we work towards addressing all of his concerns.  
      Thank you. 

    • Initial Complaint

      Date:02/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      December 24, 2022 Amount $1,430.85 I took my daughter to get her feet looked at since she has flat feet. They did a demonstration and told me the price. I told them I was unable to afford that and I would need to speak with her dad over the phone. They kept asking me about did I have a credit card or care credit. I told them I do have care credit and they said they could look it up. Then they came back with the papers and said I was all set. As I was trying to speak more to them about the inserts a "customer and another employee came out of no where and was telling my daughter and I about the customer son passing away and how she was upset about it and talking about a charity etc.... Basically irrelevant to the purchase of why we were there. Then employees again said I was all set and to have a great Christmas. They stated I will not have to worry about the purchase on making a payment for a few months. When I got home, it just didn't seem right, so I checked my care credit app and it showed how they charged my card for the full amount. I have tried calling and I unfortunately have not gotten anywhere with talking to an employee. I feel like I have been lied to about the entire thing. I would like to receive the money that was taken from the card and have it returned. This has not benefit us at all and is a nightmare to get resolved..

      Business Response

      Date: 02/23/2023

      Please view attachment for our response. 

    The Good Feet Store is NOT a BBB Accredited Business.

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