Business Profile
New Auto Parts
Advance Auto PartsHeadquarters
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Reviews
This profile includes reviews for Advance Auto Parts's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.4/5 stars
Average of 80 Customer Reviews
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Review frombarbara G
Date: 07/01/2025
5 starsbarbara G
Date: 07/01/2025
I had an amazing experience last week at a local Advanced Auto Parts in ****** ******** ***** *****. I was having trouble with my Honda HRV battery and the young man there (Josh) was over the top professional and courteous in helping me purchase and replaced the battery for me in sweltering heat (the weather was near 100 degrees) all the while very patient and kind. DO not let this guy go!!
Thank you Advanced Auto Parts and Josh for making this stressful situation easy for me :)
Barbara *Advance Auto Parts
Date: 07/02/2025
Thank you for your feedback. We are happy to hear how Josh took care of one of our valued customers. Have a wonderful day!Review fromLisa S
Date: 06/06/2025
1 starLisa S
Date: 06/06/2025
Went to Store **** in ********* ** to return a fuse. I had purchased it at a different store. The person working there Ben * was rather rude and wanted to know why I couldn't take it back to where i purchased it. I told him that I lived in ********* and his response was: "that is what everyone says". I was taken a back by his rude behavior and asked him what the issue was since all Advance's are the same. He then told me "well I don't have to return it". Not sure why Ben was being rude. His behavior was completely unacceptable. Maybe he was having a bad morning, maybe he has issue with women. Either way I will not be shopping at Advance again. I will drive a mile down the road to **** ****. Advance really needs to train their employees on how to be respectful to the customers. Workers like this will not help your business. I did call corporate and make a formal complaint. Do better Advance!!!!!!Advance Auto Parts
Date: 06/09/2025
It is important for us to hear from our customers, and we
will strive to meet your expectations. Your concerns have been escalated to the store leadership team to address. Our promise is to provide superior customer service and
offer high quality products when you need them. Thank you for allowing us to
respond.Review fromRuby B
Date: 05/08/2025
1 starRuby B
Date: 05/08/2025
honestly i have to say it is the rudest establishment i have ever been in . I purchased a gas container from them and unfortunately the safety lever did not work for my vehicle , considering it is a older vehicle (28yrs old) and when i attempted to return i was told they would not except it because it smelled of gasoline, considering in order to use the said container i had to use my oil funnel to put gas in my vehicle , obviously i did not know you needed to check and make sure agas can would function for you before you put gas in it. I all so ask for a manager which at that put was greeted by a manager that refused to give me her name, so at this point i am still attempting to get my money backAdvance Auto Parts
Date: 05/08/2025
Thank you for the feedback on your experience. It is important for us to hear from our customers. We are sorry to hear about your experience in this location. Please call ************** option * to provide further information so we can assist you with the return. Our promise is to provide superior customer service and offer high-quality products when you need them. Thank you for allowing us to respond.Review fromPamela D
Date: 05/07/2025
1 starPamela D
Date: 05/07/2025
I don't appreciate your employee ben being rude and disrespectful and hygiene was nasty and I don't think the guys need to have nose ring in I think that is appropriate for working in your store so I will not come back thatAdvance Auto Parts
Date: 05/09/2025
Thank you for taking time to leave a review of your experience at your local Advance Auto Parts store. Please reach out to our Support Center at ************ with further details about the store location so this can be looked into. Our promise is to provide superior customer service and
offer high quality products when you need them. Thank you for allowing us to
respond.Review fromBabatunde a
Date: 04/26/2025
1 starBabatunde a
Date: 04/26/2025
Last month, I bought TPMS sensors for a Mercedes-Benz at Advance Auto Parts store #***** . After the sensor was installed in a tire shop, I programmed the sensor, but my dashboard is still showing the tire pressure sign. I took the car to the dealer, and I was told the tire sensor is not compatible with my Benz. The dealer installed the new tire sensor, and it was working well, so I returned the old sensor I was given by the dealer . On 04/26/2025, when I returned the tire sensor to Advance Auto Parts, store #***** at **** ******* ****** ************ **, where I bought it, the attendant that I attended to, a white lady that I brought it for , told me that the sensor I returned was not the right one and showed me the right one. I looked at the box to see the number, and I was wrong. I told her that’s what the mechanic that took the sensor out gave me. I took pictures of the right one, and as I was stepping out, I overheard the cashier telling her coworker that I tried to use it on her and that I am a thief, and immediately I told her she’s wrong. This is disrespectful. I am a veteran; $49 is nothing.Advance Auto Parts
Date: 04/27/2025
Thank you for the feedback on your experience. It is important for us to hear from our customers. We are sorry to hear about your experience in this location. Please call ************** option * to provide further information so we can assist you with the return. Our promise is to provide superior customer service and offer high-quality products when you need them. Thank you for allowing us to respond.Review fromDavid C
Date: 04/07/2025
1 starDavid C
Date: 04/07/2025
Honestly I feel scammed and poorly mistreated. Long time customer probably not going to shop here again if not properly resolved. And will share to anyone I know my story as well. I bought an alternator from a store closing on 1/04/2025 from a store closing. The store employee must’ve been misinformed about the company’s policy because he said all sales final just meant I couldn’t return it at that store as they were shutting down. On my receipt it shows all sales final, but also says lifetime replacement under the alternator on the receipt . This alternator lasted 3 and months with a brand new battery paired to it. I returned my perfectly fine alternator to my local store for $70 core after buying the new one at $40. Just to try and save a little money and maintain my vehicle. I tested the alternator on my battery charger today when I got home because I’ve been getting a battery charging system issue warning in my truck the past few days. Went to local store with receipt that clearly says lifetime warranty for the alternator they looked it up with no luck locating warranty. Only stating to me that the system doesn’t connect with the other stores. So they had no knowledge of the company’s policy either. I chatted with a live agent who rudely disconnected the live chat after they told me the part had no warranty that they can’t do anything about it. That’s news to me, I would’ve my alternator as a spare instead of getting $70 back if I knew the new part had no warranty. Had I been correctly informed I would’ve had decided otherwise. So a discounted part that lasted 3 months, in exchange for a alternator that had plenty of life left to it I’m sure and $70 returned. Confused why lifetime warranty is labeled on the receipt if they’re not going to honor it. So I’m looking at having to get another alternator because i was completely misinformed because he was misinformed as well. Honestly disappointed that nothing can be done when LIFETIME WARRANTY is clearly on receiptAdvance Auto Parts
Date: 04/09/2025
Thank you for providing us with the opportunity to address your complaint. It is important for us to hear from our customers, and we will strive to meet your expectations. Our warranty policy does state that clearance and "As Is items" are not covered under warranty. You can see this at ************************************************************************************************. You rewards account was issued an onetime courtesy $40 off speed perk for inconveniences. If you have further questions or concerns please call ************. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.Review fromMichelle A
Date: 03/27/2025
1 starMichelle A
Date: 03/27/2025
You won't believe this! Awhile ago we needed a new battery. This weekend we went to see friends and had issues with the car not starting & needing it jumped. Come to find out today the technician put the wrong battery in our car!!! Yes it was under warranty. No they will not replace it without us needing to buy a new one being it is not the battery for our car! Are you ******** kidding me $218 for a battery when they put the wrong one in!!! They told us they could replace it with the one he put in but they don't even have it at this location or the one we ended up going to across town when this one machine didn't work to test the battery. Needless to say I am livid.Advance Auto Parts
Date: 03/28/2025
Thank you for providing us with the opportunity to respond to the complaint that filed. It is important for us to hear from our
customers, and we will strive to meet your expectations. Please contact our support center at ************ so we can further assist you. Our promise is to provide superior customer service and
offer high quality products when you need them. Thank you for allowing us to
respond.Review fromKatherine V
Date: 03/21/2025
1 starKatherine V
Date: 03/21/2025
If you’re a sales associate you’re suppose to be helping the customer and tending to them, but no. If you do not speak Spanish this store will not help you. We came to spend money for a car shop and we had questions but the woman with long hair, and chubby stated she didn’t know anything or could answer any questions that she only “worked” here, this is so unprofessional. Never again will I be coming in this disgusting store again.Advance Auto Parts
Date: 03/23/2025
Thank you for the feedback on your experience. It is important for us to hear from our customers. We are sorry to hear about your experience in this location. Please call ************** option * to provide further information so we can correct this behavior. Our promise is to provide superior customer service and offer high-quality products when you need them. Thank you for allowing us to respond.Review fromBrandon S.
Date: 03/17/2025
1 starBrandon S.
Date: 03/17/2025
The management there is unpleasant, the bathrooms are dirty and have holes and mold around the walls. I’ve seen rats run pass me!
Prices are not what they seem to be, they usually have sales that add up to more than what they say it is.
The manager Jeremy does not look up parts correctly, even for returns he turns people down.Advance Auto Parts
Date: 03/19/2025
Thank you for providing us with the opportunity to address the complaint. It is important for us to hear from our customers and we will strive to meet your expectations. We are sorry to hear of this experience. Please reach out to our support center at ************** option * for further assistance with your in-store experience. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.Review fromShelley G
Date: 03/16/2025
1 starShelley G
Date: 03/16/2025
Im not surprised this store went out of buisness. Sounds like they scammed alot of people out of their money. I bought a starterfrom this store and had to pay a $40 core deposit. They told me to save my reciept which i did. All the stores in ** shut down so i contacted customer servive on line sent them a copy of my reciept and was told that l would have to ship the core at my own expense to them to get my deposit back. Makes no sense .Advance Auto Parts
Date: 03/18/2025
Thank you for the feedback. We will be reaching out to you shortly for further assistance.
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