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Customer Review Ratings
Average of 63 Customer Reviews
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Review fromBarry S
Date: 12/08/2023
5 starsBarry S
Date: 12/08/2023
Very good service. Responded the first day to put in a stair lift. Was installed several days later. Mark and Anthony are top notch.
ADL - Advances for Daily Living
Date: 12/09/2023
Thank you Barry for your 5 star review. It is great to hear from our customers. We strive to provide stellar service all the time. Your comments encourages us to do even better !Review fromHolly P
Date: 12/06/2023
5 starsHolly P
Date: 12/06/2023
Fantastic service! Family member needed catheter supplies after trip to ER. No one in town had any. Finally called ADL and they got supplies to me right away! Staff genuinely cared about my family.ADL - Advances for Daily Living
Date: 12/09/2023
Holly, Thank you for your 5 star review. I am happy to know that we were able to help you in your time of need . We are here to assist you any time. Just call !
Review fromSusan C
Date: 11/13/2023
5 starsSusan C
Date: 11/13/2023
We were in a dire situation. We were running out of ostomy supplies. It was too soon to order through insurance. I looked on ****** but it would take a few days for delivery. I called several places, in the area. Then, miraculously, I stumbled upon Mark. He was very receptive to our plight and even though he didn’t keep those particular supplies on hand, he managed to contact his distributor and with the order being placed before 1pm, he had them delivered, to our doorstep, the next day! It was such a huge relief! As luck would have, I miscalculated and the supplies didn’t last. I contacted Mark, again. I texted him after hours and really was not expecting to hear back until the next day. To my surprise, he not only texted back but called me, as well. He wanted to make sure to order the supplies while we were on the phone. Now, THAT’S customer service-a RARE quality these days! You can tell this isn’t a numbers game to him. He cares about his customers. He really went above and beyond. I can’t thank him enough for making this aspect of our lives much easier! Thank you, Mark!!!ADL - Advances for Daily Living
Date: 12/04/2023
Susan, It was certainly a pleasure to serve you. Your comments gives us more motivation to serve our customers with greater excellence. Thank you for your recognition of our customer service.Review fromDIANE L
Date: 10/07/2023
5 starsDIANE L
Date: 10/07/2023
Anthony Smith with ADL did a great job with fixing my stairclimber.ADL - Advances for Daily Living
Date: 10/12/2023
Diane,
Thank you for your 5 Star review. Anthony is a great part of our stairlift service team. He is a big believer that the customer comes first !Review fromMelvin L
Date: 10/02/2023
5 starsMelvin L
Date: 10/02/2023
Mark not only repaired then installed my father's chairlift, he took the time to make sure everything was 100 percent right and explained in detail how the chair works and charges. I would definitely recommend Mark and I wish I could give more than 5 stars.ADL - Advances for Daily Living
Date: 10/03/2023
Shawn, Thank you for your 5 star review. I makes me chuckle when you would give us 6 stars if it were available. ! We'll take it ! Thanks for the review, it motivates me to keep on keeping on !Review fromPaula S
Date: 10/02/2023
5 starsPaula S
Date: 10/02/2023
Lots of good information. Friendly. Took time to understand what I was looking for. Recommend to everyoneADL - Advances for Daily Living
Date: 10/19/2023
Paula, Thank you for your 5 star review ! We are happy to hear that we offered our help in an education moment for you to learn more of the items you needed or perhaps will need down the road. We are happy to know that you will recommend us and yourself as your needs arises.Review fromJames R
Date: 10/01/2023
5 starsJames R
Date: 10/01/2023
Mark is "THE BEST". We've had THREE SETS of Stair lifts installed by Mark and we could not be more PLEASED>
Several weeks ago, I thought we had a technical issue with my "most needed stairs" in that it did not seem to be working correctly.
When I called Mark to explain the situation, he was at my house in a matter of hours. In fact, after Mark reviewed the situation, we really did not have a real situation at all.
I've been in the hard, tough business world for a long time, and can usually sort out the good "eggs" from the bad eggs. MARK IS A GOOD EGG. I consider him to be both a business associate, and a friend. He Can Be TRUSTED...
EdrADL - Advances for Daily Living
Date: 10/03/2023
Ed, Thank you for your 5 review. It is good to know that we are recognized for our efforts. Your comments motivates us to continue to go the extra mile ! Thanks again.Review fromNancy B
Date: 09/28/2023
5 starsNancy B
Date: 09/28/2023
Great job great communication .went extra mile to help get job doneADL - Advances for Daily Living
Date: 09/30/2023
Nancy, We appreciate your 5 star review. We strive to excel in all aspects of customer service and it helps to know that you recognize our efforts. Thank you !!Review fromGinger R
Date: 08/12/2023
5 starsGinger R
Date: 08/12/2023
When my Lift chair stopped working and I called for a repair Mark did everything possible to get my problem resolved. He actually came the same week. Mark is always polite and explains exactly what he thinks may be the problem and what he is going to do . He takes his time to make sure it’s working and the repair will not happen again if it’s at all possible.
I could not ask for better results and it’s great having a company and it’s people working in the field that truly care and it shows.ADL - Advances for Daily Living
Date: 08/15/2023
Ginger, Thank you for your 5 Star Rating. It is great to know what a difference we make in people's lives by the comments you wrote regarding our service. It helps us strive to do a good job with fast reliable service. We like to keep you our customer safe and happy. !Review fromJanet D
Date: 08/03/2023
5 starsJanet D
Date: 08/03/2023
Great people. A lot of good help!!!!! Had led me to someone to help meADL - Advances for Daily Living
Date: 08/15/2023
Janet, Thank you for your 5 star rating. I gives me great pleasure to help people when they need help and appreciate the service we provided.
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