Complaints

This profile includes complaints for Groundworks, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groundworks, LLC

  1741 Corporate Landing Pkwy Virginia Beach, VA 23454-5929

  
• 

  Baker's Waterproofing

  5 Industrial Rd Building A Washington, PA 15301

  
• 

  Ohio Basement Authority

  7950 Bavaria Rd Twinsburg, OH 44087-2252

  
• 

  Indiana Foundation Service

  624 N Front Street Whiteland, IN 46184-9485

  
• 

  Alpha Foundations

  66 Industrial Park Monticello, FL 32344-5876

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sat, Jan 21, 2023, 11:23 AM ****** ***** <[email protected]> wrote:
  Hello,
  
  Our address is **** * **** **** ******* ******* ******
  
  We purchased our home Sept 1, 2022 and got an inspection from your team which resulted in utilizing your services from ******* *********** In November 2022, your team installed a new basement drainage system and earth beams to support the foundation that was bowing on one side of the house.
  
  Last month we started to notice new cracks around the house that we have been monitoring. Since then, there have been more cracks forming around the house and we are concerned about the alarming rate at which they are appearing. We would like to schedule an inspection to figure out the cause of these cracks and a solution to address them.
  
  With the confidence ******* ********** guaranteed, we are concerned that our foundation issues were not entirely resolved by the completed work.
  
  In November 2022, we had some challenges with our foreman **** and would like someone else to come take a look at the property. It is to be noted that our process in November 2022 wasn't the smoothest.
  
  We had our first inspection done by ******* ********** August 2022 prior to purchasing our home which estimated a ******* solution. After purchasing the house, our second inspection done by ******* ********** (*** ******* had the estimate at ******* with the plan of installing I-beams. We agreed to this plan. When the foreman **** showed up to the property, he mentioned that the suggested strategy by ***** inspection would not work based on his measurements and he proposed the earth beams method which he guaranteed would work better based on what he sees. As you can see, there were challenges working with ******* ********** so far and thus would like fresh unbiased eyes and personnel to inspect the issues with the cracks appearing in our home.
  
  Sincerely,
  ****** *****
  
  
  *as of August 22 2023 this has yet to be resolved. We need help getting them to respond*

  

  Business Response

  Date: 09/14/2023

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. They informed us that our Operations Manager was able to come out and meet with the Homeowner. They went over all the work that we had completed. Took laser measurements and found the walls to be stable and that Some additional support could be installed in the center of the floor if wanted. Homeowner said they did not want to spend any more money on it but felt a little better about everything and just wanted to someone to come out and check things out.

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bakers Waterproofing installed a basement gutter system in Sept2022 for ******. Our basement walls are comprised of an outer block wall on a footing that is supporting the house with an interior brick wall façade that is attached to the block with mortar and supported by the basement floor slab. Our wall structure is not traditional so prior to the work being performed, we discussed the system would be installed under the brick façade against the block wall with all concrete replaced. This was not the case. The system was installed in front of the brick inches away from the block wall leaving a void under the brick and a visible gap around the perimeter. We now have hundreds of pounds of unsupported brick pulling on the block wall with the likelihood it could cause buckling of the supporting wall. I have been contacting Bakers since the install. I received a response in Feb2023 after disputing the charge with the financing company. A technician came out in March2023. It was determined that with our wall structure the system cannot be installed the way it was supposed to be installed. The company offered an alternative, but we are not comfortable with the alternative. I explained that since the system cannot be installed the way it was originally planned, we need to have it removed as soon as possible because of the added stress on the wall. I continued contacting the company since then. I received a voicemail from the general manager on 7/14/23 stating that sees that we are not happy with the appearance of the system. I returned his call and left him a message explaining that our issue is not with appearance, briefly explained my concern and asked for a return call to explain in detail. His voicemail was very concerning since I explained our issue and provided photos to four employees before this. It is now Aug2023. It does not appear that he will be returning my call, and I think I have exhausted all means of contacting the company directly to get this resolved.

  

  Business Response

  Date: 08/23/2023

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. They informed us the customer was saying that we hit the water line which was causing a water leak 25 feet from where we have done any work.  When he called in, we had a superintendent go out and break out where the plumber that customer had hired said the scope stopped. The waterline was in the pier hole but was not leaking. This was not where the leak the customer had was.  The pipe that had the pinhole (leak) was in the backside of the house where we did absolutely no work. Customer is looking for us to help pay his bill being that the plumber he hired ran a line from the meter into the house through the concrete into a supply. As we told him, we would have been more than happy to pay our plumber to fix the small piece of pipe that was bent. It was not leaking but we would always pay for our wrongdoing.  We even had our plumber look at the pipe that was bent and he said that it wouldn't cause a problem or make a waterline leak. Plumber did say that the pressure regulator on the house, which is around 50 years old was most likely what caused the leak and nothing FRS did. Customer did tell the superintendent that he will write a review so we will have to pay for it. We have been open, and we have communicated with him at every single turn.

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

  Customer Answer

  Date: 09/11/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Our issue has not been directly addressed in the response. It it unclear how you are claiming that Baker's Waterproofing performed all of it's duties under the contract when I listed the reasons they did not in both the original complaint and the response.

  The basement gutter was installed in a location other than the agreed upon location. Because of this the concrete that was removed was not replaced. Per the contract, concrete that is removed would be replaced. How is this in compliance with the contractual obligations and duties under the contract?
  
  I assumed you have the photos for reference, but it appears you do not because they clearly show the issues. I apologize for this. I attached photos where you can see the system was installed in front on the brick rather than against the wall. The concrete was not replaced behind the flange leaving the brick unsupported.
  
  We have never requested proposed additional work not contained in the original Contract be completed (free of charge or otherwise).
  
  We are requesting the work that was contracted, but performed incorrectly, be removed as soon as possible for the reasons listed here, in the original complaint, and previous responses. 
  
  
  
  Sincerely,
  
  
  
  ***** *****

  

  Business Response

  Date: 09/14/2023

  With discussions from our lawyers and management, we can only say Baker’s Waterproofing completed the Repairs of the August 26, 2021 Contract in a workmanlike manner and in accordance with standard industry practices, the manufacturer’s installation guidelines, and local, state, and federal rules, regulations, and codes.  Baker’s Waterproofing fully complied with its contractual obligations and duties under the Contract.  The issues to which the Customer complains have nothing to do with the work completed by Baker’s Waterproofing under the Contract. Baker’s Waterproofing has proposed additional solutions not contained in the original Contract, but the Customer wants Baker’s Waterproofing to complete the additional work for free or everything removed completely which could actually damage the area in question.
  
  In sum, Baker’s Waterproofing has properly performed and completed the work for this Customer.  This *** complaint is without merit, basis, or legitimacy.

• Initial Complaint

  Date:08/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract first signed 4/26/23 with their salesman *** ******** he was to b on site when crew arrived. Tom was a no show, and crew said job could not be done as specified . Canceled this contract and was contacted by Assistant sales manager **** ******** who came out and said job could be don as originally specified. Date set for August 30th, was contacted that date would now be August 16th , tried to contact Dave to no avail, left messages no call back, canceled job a second time but am afraid they will hit me with a penalty that should not be charged.

  

  Business Response

  Date: 08/21/2023

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. They informed us as the project could not done, we will be refunding the entire deposit. 

  If you have any further concerns, please feel free to contact our team members that are reaching out to complete the refund.

• Initial Complaint

  Date:08/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did a very poor job. Keep making appoints to fix. No one calls or shows up. Said to me the guy who did repair quit. " He wasn't very good, we are sorry" what do I do? I have spent days on hold.

  

  Business Response

  Date: 08/31/2023

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. They informed us that a Service crew was able to come out, clean up some of the problem areas, and re-lift the sunken areas.

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to you concerning problems with the work we requested to have completed in our crawlspace on 9/4/2019. We selected the best option when presented how to resolve any issues that were found in the crawlspace upon the inspection from IFS. We agreed to complete encapsulation. We purchased this to preserve the house for many years to come. With the water management system, it shall not rust, rot, or corrode for the life of the structure.
  Due to wood rot after the encapsulation, our floors joists have broken in half causing some of our floors to drop as much as 12 inches. This also has caused cracks in walls, ceilings, etc.
  I would like IFS to resolve the matter.

  Customer Answer

  Date: 08/22/2023

  Just letting you know that Aaron with IFS has already contacted me and come by to review the complaint.  He is working to help resolve the issue in a very timely manner.  I hope to have another update soon. 

  Thanks

  ***** ****

  

  Business Response

  Date: 09/11/2023

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. They informed us that that the system is designed to dry the home and prevent future rot but does not rejuvenate previously rotted or weakened wood. We are rescoping the area to sister new joists to the area so as not to affect the inside flooring. 

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

• Initial Complaint

  Date:08/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mt Valley Foundation installed a dehumidifier that failed within the warranty period.
  
  It took multiple calls over several weeks to get someone to come out to look at it. The tech person who visited and confirmed that the dehumidifier unit was faulty, also promised that he would return in 3 days with a replacement. He didn't come back and he didn't call or email to tell me that he wouldn't come back.
  
  I tried reaching the GM of the business, was told he would call but he did not.
  I was given his email address and emailed him, but he did not reply.
  
  I called the tech over two days and he did not answer and did not return messages that I left for him. He called my back yesterday to tell me that he would be replacing the unit today. He just texted me this morning, stating that he was sick and would not be coming. I suggested that another person could come, but he did not respond to that or address my suggestion.
  
  I am putting the house on the market today, and have showings today. I let Mt Valley know this 4 weeks ago when I called them. I also let them know that I would be leaving the USA for a 9 month business trip, starting 7 Sept and that this needed to be resolved before then. I let two different people know this, and my deadline was mentioned in my followups with the tech.
  
  So Mt Valley knows the urgency, but they are unwilling to service this unit. At this point, I need a replacement asap, preferably today (which I know cannot happen). I would like that replacement, and I would like a reduction of my bill to compensate for the extraordinary lengths I am going through to have a replacement dehumidifier installed. This should not take 4 weeks for anyone located in their service area (as I am).
  
  Thank you very much for any help that you can give me

  

  Business Response

  Date: 09/07/2023

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. They informed us the Service Technician made a pedestal and raised dehumidifier to flow properly to pump. Also cleaned up all water in crawl and wiped up as much of the water stains as possible. Original instal crew had left a shipping bracket on system causing the noise customer was hearing. Removed that and checked output to make sure unit is working properly

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

• Initial Complaint

  Date:08/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** (Bristow Location) was originally contracted to perform a foundation repair on a home ***** ***** *** ******** VA) in January 2023. At the beginning of the process we were told they needed to get permission from Prince William County. Months went by with no promise of when the work would start. Their communication has been absolutely horrible. I've had to contact them constantly to chase the file down and get an update on timing. Employees would tell me they would call me back and I never received a call. Around March they told me the file could take a few more weeks. By July, I had enough and complained and threatened to cancel the contract for a refund. The employee at that point offered me a *** discount. She also said she would contact me back. Never happened. After following up with her yet again, she said that the file looked like it was being approved by Prince William and that she'd call me on Friday (8/11/23) to schedule the work. No call (per usual). I've emailed them twice since then and today (1 week later 8/18/23) called back but the number goes to the general line and not local line. It's been 8 months since the initial contact and no work has been completed. This is completely unacceptable and even worse, the lack of communication is embarrassing. No customer should have this experience and I'm hoping this report can give clarity to those seeking to hire *** in the future.

  

  Business Response

  Date: 08/31/2023

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. They informed us that the General Manager contacted customer to explain how the permit process works and why we had delays with the permit approval at the county. The engineering team is already working on the items requested by the county. Customer will be contacted with updates after he comes back from vacation on the 15th of September.

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

• Initial Complaint

  Date:08/17/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Work was not done properly. Slab was not lifted in the center. Wrong caulking was used. Was told they would repair but they have not scheduled it yet. Poor after sales services.

  

  Business Response

  Date: 08/31/2023

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. They informed us that a crew came out and worked to lift the center of the porch up so it does not pool water anymore.

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

  Customer Answer

  Date: 09/02/2023

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ****

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called ***** *********** and ********* *** **** came to our home and explained their process. My wife and I expressed our concerns and what we wanted to accomplish by hiring them and they showed us videos and assured us they would be able to level and stabilize our pool deck to it would “look like new”. They were very convincing and their technician *** was very knowledgeable when he came out to perform the work.
  After he started the process, *** informed me that he could not move the concrete any farther without moving the coping around the pool because of the possibility of damage to the pool surface and I would have to sign a waiver relieving them of any responsibility for damage done to the pool.
  This was never mentioned by the sales people and *** said they were not experienced in the field and may not have known. Now they offered to pay half of what it would cost to remove and replace the coping so they could complete the job. The coping company said they could not remove them without me signing a waiver that they were not responsible for pool damage. This was before they started not after like ***** *********** did.
  I spoke with **** *** **** to try to resolve the situation- both were very condescending and have no business in a position of customer service. Pictures show what I was left with- *** was not even able to fully stabilize without causing damage to my pool. Their only settlement was to have us pay half of the contract when barely a third of the work was completed. The areas of concern now look worse that it did before we spent more than ******. I also have absolutely no confidence at all that it is stabilized as contracted. Also joints were to be caulked and were not. Final payment was sent reluctantly but not worth my time to take this to court. Buyer beware!!! Smooth talking sales people can lead to unsatisfactory results when dealing with an extremely unprofessional company like ***** ***********. We are DEFINITELY VERY UNHAPPY CUSTOMERS!!!!!!

  

  Business Response

  Date: 08/21/2023

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. They informed us of the following timeline. 

  We inspected Customer's property on March 21st. He was concerned about his pool deck sinking. He had noticed settlement there in the two years he lived at the property. He wanted to make sure the pool deck would not continue to fall before he replaced part of his roof and his pool cage. We proposed stabilizing his pool deck so that he no longer needed to worry about it continuing to fall and do some crack repair on the ***e pool deck.
  
  He agreed to the proposal on March 23rd. ******* arrived to do the project on May 15th. After stabilizing the pool deck and preparing to attempt lift, he informed the customer that if he attempted to lift the pool deck there was a chance that the coping would be damaged. Customer was not willing to take the risk and was very upset that ******* was not able to lift the pool deck. He reiterated that he could lift the desired areas if Customer was ok with the risk.  He informed him that he could have a company come out to cut the coping before he attempted to lift.  Customer did not want to do this. After speaking with management, ******* let the customer know that we would cover some of the costs associated with cutting the coping because the customer was not at all satisfied. He agreed.
  
  Customer had a company come out and give him a quote for cutting the coping. They told him that they could do it, but the risk was there of damaging the coping. He did not accept this and decided to not have the company perform the work.
  
  ******* reached back out to the customer on July 21st to set up a time to come out and finish the crack repair portion of the project. Customer declined ******* coming back out to his property and said that he wanted to just pay for whatever was already completed. At this point we had stabilized his pool deck for a total price of *********.
  
  Production Manager (PM) went out to the property on July 24th to discuss a resolution with the Customer. PM verified that the stabilization was completed. Due to Customer being unsatisfied, we agreed to cut the contract price down to *********. He initially put a deposit down of ********* and now owed us ********* for the work we completed. He agreed with PM's resolution on the 24th and agreed to pay ********* for his remaining balance.
  
  When PM sent him over an email describing what Customer owed us, he changed his mind an did not agree with the resolution.
  
  General Manager (GM) called him on July 26th to discuss a resolution. He did not agree that we completed the work we were saying we completed. GM let him know that if that were true, we can get the ******* back to his house to address his concerns. GM also informed him that his stabilization warrantee had not been changed on the pool deck. He agreed to allow ******* to come back out and verify all of the pool deck was stabilized.
  
  GM called him the following day to confirm a day and time for the follow up service. Customer had now decided he did not want ******* back out to do any work. He told me he was just going to send the check for the *********.
  
  The check did not arrive. GM sent him a text message on August 7th letting him know that the check had not been received at our location.  Did not receive a reply until August 13th letting GM know that he put the check in the mail. GM confirmed that he would send Customer a "paid in full" invoice when the check was processed.
  
  Once the check was processed, GM sent him a "paid in full" invoice by mail on August 18th

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.

  

  Business Response

  Date: 08/23/2023

  We are sorry to hear you feel this way. At this time, we do not have anything to add to the original statement. We already negotiated down to the ********* for work completed as was agreed upon by both parties. 

  If you have any further concerns, please feel free to reach back out to our team members that you were in contact with.

  Customer Answer

  Date: 08/24/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  This is definitely not worth anymore of my time- lousy business practices, making promises they can’t deliver, poor customer service and zero satisfaction that this job was done correctly. We paid ********* for ?????  Think it over very carefully before doing business with this company!!!

  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/18/23-Consultation with ***** ****** of *** ** *** ******** ******* Quoted a total price of ******** for project. ****** agreed to have *** complete the work as laid out in the contract and paid a ******** deposit. The remaining balance of ******** is to be financed through *** finance partner ******** as per the contract signed by *** employee ***** ******. ****** had his credit ran to secure ******** loan of ********* 4/8/23 (Project date attempt #1)-Nobody from *** shows up to complete the work contained in the contract. We contacted the office and informed them. *****, production manager with ***, reached out later,***** offered *** off of the total job and rescheduled the project for the following Saturday. 4/15/23 - crew shows up and completes work. They inform us the office will call us Monday with the total. 4/17/23 - We reach out to get total. We were told they will call us right back. No contact from *** from then till 8/13/23. 8/13/23 received collections letter and threat of lien. They did not bill to finance company per contract. Conclusion-Per the contract and financing agreement signed on 1/18/2023, ******** should be the company that ****** owes money to, not ***. *** failed to bill ****** through the terms agreed upon in the contract utilizing ******** and is therefore in breach of contract. *** also caused undue stress and possible financial damage through the threat or use of a mechanic’s lien on the property of *** ******** *****t. *** also missed the deadline or “Purchase Window” utilizing their ******** finance company of 7/17/2023. *** also failed to provide us with the promised *** discount from their first failure. ***'s failure to bill/invoice in a timely manner is to blame for all of these issues and they are trying to gain unlawful profits by charging for the total balance in a non-financed lump sum payment under threat of a mechanic’s lien and other financial damage such as collection measures.

  

  Business Response

  Date: 08/31/2023

  Thank you for bringing this to our attention. We apologize for the issues and have forwarded them to management. They informed us that after speaking with the customer, a refund has been processed and sent over.

  If you have any further concerns, please feel free to reach back out to our team member that you were in contact with.