Reviews
This profile includes reviews for Groundworks, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,487 Customer Reviews
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Review fromErnie Y
Date: 07/21/2022
5 stars****************, **************** and ************** arrived on time, were very courteous and finish my job ahead of time.Review fromRachel B
Date: 07/20/2022
1 starRachel B
Date: 07/20/2022
Straight to the point- the salesman who did my initial survey did not calculate the size of my property correctly. The work crew at least caught the issue and worked with the office to not make that a penalty to me. The initial work itself went smoothly aside from the cleanup on the property not being great, but within 2 months I had huge cracks in my brick veneer and windows pulling away from the frame of my house. When calling *** for follow up, they were completely non-communicative, made several assurances that field supervisors would contact me, and no one ever followed through or seemed to care at all that the work they did was apparently faulty. We are currently trying to figure out if the AFS team will in fact be working with us to resolve the ongoing issues with our foundation or if we will have to get attorneys involved.
Groundworks, LLC
Date: 07/22/2022
Hello Rachel. Thank you for bringing this to our attention. We apologize for the issues that occurred during your project. . We have brought your comments to our management team's attention and our manager will reach out to you.Review fromKent F
Date: 07/19/2022
5 starsDavid and Curt did an excellent job with our basement waterproofing issue. They were very professional and great to work with. They did an outstanding job and completed it in a very timely manner. Thanks Basement Systems for having such great employees. Thanks David and Curt!Review fromKaren P
Date: 07/18/2022
1 starKaren P
Date: 07/18/2022
No call and no show for appointment. I called, and was told there was no record of my appointment. I asked for supervisor, call was disconnected. I called again, told my appointment was another day, but did not have my correct contact information. VERY disappointed.Groundworks, LLC
Date: 07/22/2022
Hello Karen. Thank you for bringing this to our attention. We apologize for the issues that occurred during scheduling. We have brought your comments to our management team's attention and our manager will reach out to you.Review fromPenelope T
Date: 07/14/2022
5 starsDylan came for my annual maintenance on 7-14-22 very pleasant knowledgeable and kind. I thank him for his service.Review fromCraig W
Date: 07/14/2022
5 starsThe techs that perform the annual maintenance are excellent. They are knowledgeable, polite and professional. Specifically, service tech Andrew Torres is particularly skilled at his work and professional in his interface. My historical issue with Basement Systems/Basement Authority has been response time when there is an issue with the system, the system is down, and it is raining/storming.Review fromJanet T
Date: 07/12/2022
5 starsDear management thank you for Dylan. Very professional and very knowledge. Hope you can get all your service up to his standard. Spoke very well of new management. Janet Manchin Thompson
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