Reviews
This profile includes reviews for Groundworks, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,487 Customer Reviews
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Review fromDebbie O
Date: 08/05/2022
5 starsCrew was prompt and professional. Work was completed as promised and the quality was fantastic. I am very pleased with the completed job. I would definitely use Aquaguard again and recommend them to my friends and family. *** and Onoido did excellent work and left my home as clean as they found it. Very satisfied customer.Review fromJohn S
Date: 08/05/2022
5 starsTheir response time was fast. Jessie came out for to provide a free estimate and diagnosed the problems and offered solutions. Cameron, Rich and Clayton came out and were the best. Very knowledgeable, professional and friendly. I would highly recommend these guys to anyone looking for a great company with even better employees to work on their basement! Thank you for your hard work!!Review fromTracie F
Date: 08/04/2022
5 starsRoberto, Jose ********* Roberto ********
These gentleman completed repair work to stabilize our foundation. It was a major project lasting three full days in hot summer heat.
Their professionalism, work ethic and expert knowledge are unmatched! My husband and I were simply stunned by their outstanding work and how they kept us informed throughout the process.
It is very obvious that they care very much about the quality of their work.
Great guys!Review fromRachel K
Date: 08/03/2022
5 stars*********************** was ************** this morning. very professional,personable & very informative! A pleasure to have him to do our inspection & give us his results!#** for sure!Kilgores, *******Review fromDakota C
Date: 07/29/2022
5 starsAndrew Torres came for annual service very good knowledgeable service technician!Review fromBarbara B
Date: 07/27/2022
5 starsGreat work by Charles ****** Preston ********* and Preston *******! The crew did excellent work and thoroughly explained everything they were doing. Great work by a great crew!!Review fromJulie S
Date: 07/27/2022
1 starJulie S
Date: 07/27/2022
We called Innovative Business Authority (IBA) aka Groundworks at the end of June, 2022 because we had water in our basement. Someone came to our home, looked around and determined that there was a crack in our foundation, that we needed drain tile in our walls and a new sump pump, and that we needed to lay a barrier inside the walls. The cost was more than ******** We wanted to start work right away, so we signed a contract that agreed upon service, wrote a check for ****** and waited to hear when they could come. They didn't call when they said they would, so I called them. They wouldn't be able to come until October 18. This was not an acceptable agreement, so we said we would shop around and I requested that they extend my cancelation period from 3 days to 10 days. We spoke with 3 more companies, one came to the house and took our walls apart. All 3 businesses said the same thing, and the proof was behind the walls. There was NO crack in our foundation, drain tile was already in the walls and functional, sump pump was in proper order and working, there was no need for another sump pump. I officially canceled with *** on July 13. I followed the contractual procedure to cancel by emailing a form back. The email did not work. So I called and got a different email and sent my cancelation. According to their contract, they were to reimburse my deposit in 10 business days from day of cancelation. I called today to ask if I could expect payment today, day 10. They said no. They've indicated that a check will be mailed to me, but I've not seen it. I fear that we've been ripped off. Meanwhile, I need that money to be able to move forward with another company to fix the problem. I can't do anything without my deposit back, and I still have water in my basement. *** really has us in a bind! I've shared in a written email my concerns. The man today said he received those concerns back on July 13 but chose not to call me back. Very disappointed.
Groundworks, LLC
Date: 08/03/2022
Hello Julie. Thank you for bringing this to our attention. We brought your issues to management and they have informed us that the refund has been processed. If you have any further concerns, please reach back out to our team. - Innovative Basement Authority.Review fromMarie S
Date: 07/27/2022
5 starsHad my basement waterproofed . I usually don't write reviews, my experience with Bill ***** Cliff ******* and Adam ****** was terrific, very professional
Pleasant. Answered all my questions and concerns. I felt very comfortable with them working at my home..Review fromAnita R
Date: 07/26/2022
5 starsI had my basement waterproofed by Aquaguard several years ago.*********************** came to do my yearly inspection and he was wonderful. He explained everything to me and upon my request checked my gutters also for a quote to install leaf guards.****** had the most wonderful customer service. I hope ********************** appreciates the great job he does.If I can request him for next year, that would. be wonderful.Review fromTracie H
Date: 07/22/2022
5 starsWe would like to thank AquaGuard for their superior customer service. ****** and his crew were professional and efficient. They completed basement waterproofing work for us. My husband and I are very pleased.
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