Reviews

Review Details

• Review fromEddie P

  Date: 10/05/2023

  5 stars

  Eddie P

  Date: 10/05/2023

  Josh ******* with Kellam Mechanical visited for routine maintenance today. Very professional and read me well as I am reluctant to overselling products. Well, he handled carefully a suggestion made several times offering pictures to prove that indeed service is needed. Will think about the suggestion much more as we all know pictures are worth a thousand words.
  

  Kellam Mechanical, Inc.

  Date: 10/06/2023

  Josh and the rest of our Kellam team thanks you for your business and we appreciate you sharing your positive experience. It is our pleasure to deliver professionalism while performing your hvac system maintenance. We would be honored to meet your future home comfort household solutions. Tell 'em Kellam!

• Review fromMeredith S

  Date: 08/18/2023

  1 star

  Meredith S

  Date: 08/18/2023

  NEGATIVE 20 stars. This company is the biggest rip off. I spent almost 2,000$ for them to assess my unit and tell me the blower needed to be replaced. The blower was replace; however, the problem was not solved so they came back and said I had to replace the whole unit (hvac & ac unit), which would be ******. So I asked what about the ****** I just spent on the old system. They said there was nothing they could do for me and they wouldn't have been able to tell that the entire system needed to be replaced had they not replaced the blower. Kellam mechanical proceeded to gaslight me, saying I didn't understand how hvacs work. Point blank - I don't need to understand how hvacs work because I understand how business works. And you don't charge someone thousands of dollars to then turn around and say that was for nothing and now we have to redo everything, and you can't get that moneyback. Not to mention they spoke to me and treated me completely different than how they treated my dad, who owns businesses in the area and uses them for his work. I want to say we were speaking to a Mike and he was a manager of some sorts.
  

  Kellam Mechanical, Inc.

  Date: 09/01/2023

  Thank you for receiving our manager’s phone call 8/24/23 to address this issue. Our manager, Rick and your husband discussed repair cost of ****** including included motor, capacitor, diagnostic fee, leak search, surge protector and annual maintenance membership for your 9 your old system as well as the replacement system for $***** agreed up. We appreciate you receiving our offer to maintain your maintenance membership with a credit for that value of $*** due to some misinformation on diagnostic fees our 3rd party after hours agent delivered that caused some frustration. We were happy to resolve this complaint and look forward to providing future home comfort for you all. *** has reps to mediate and we invite you to reach out to them to connect with us on this issue we have already resolved.

• Review fromDavid T

  Date: 03/06/2023

  1 star

  David T

  Date: 03/06/2023

  On Thursday, 2 March, 2023, one day before a home inspection that is part of the sales process for our house, our 50 gallon direct vent gas water heater began leaking. We called several companies to ask if they could help us. Kellam Mechanical said they could replace the old water heater the same day and gave us a quote for $****. When the installation tech arrived at our house, he said that he didn't realize the water heater was a direct vent system and that the new price would be $****. With just hours left in the work day, the home inspection occurring the very next day, and no ability to realistically get another company out to provide a competing quote, we accepted the price. They completed the installation without any incident.
  After talking to our realtor and several neighbors, it became clear that $**** is a much higher price than the industry standard for replacing a 50 gallon direct vent water heater. There was nothing complex about our system - it was in the corner of the garage, easily accessed with a venting system already established and a fully functional gas line. We asked Kellam Mechanical for a breakdown of labor and parts and they have refused to provide it, saying their "flat rate billing" system does not allow it.
  Our complaint is that Kellam Mechanical knew we were in dire straits and needed to get the water heater fixed that day so they took advantage of us and increased the rates to double what they should be. The final cost was over ***% more than their initial estimate. While we agreed to the price because we were desperate, this incident felt like a form of usury. Virginia should not tolerate this type of business practice.
  

  Kellam Mechanical, Inc.

  Date: 03/09/2023

  Thank you for receiving our manager’s phone calls and emails over the past several days to address your concern. On 3/2/2023 we received a call from your wife at 7:51am requesting an estimate to replace the water heater and were able to shift our schedule around to accommodate the need. Our technician was dispatched and arrived at your home by 9:17 am, surveyed the situation, and was able to provide a quote within minutes of arriving. The first quote our technician provided was for an atmospheric gas water heater. The water heater in need of replacing was in fact a direct vent gas water heater, which is a more expensive product. Our technician requoted the water heater for the correct price, presented the estimate to Mrs. *****, in which she accepted and signed off on at 9:45am based on our software timestamps. The correction was made under 30 minutes of arrival. This negates your statement of “With just hours left in the work day, the home inspection occurring the very next day, and no ability to realistically get another company out to provide a competing quote, we accepted the price.” Kellam then dispatched more technicians to help with the job given the timing of the sale of your home and the home inspector arriving the next day. The 1st quote was human error, not an opportunity to take advantage of anyone. We regret you felt taken advantage of or a form of usury was inflicted, but it seems you felt pressure on your end with your timeline of your inspection and closing of your home. Our technicians have digital pricing they select from programmed software and are not able to change that or as you state “increase the rates to double what they should be.” Your claims are false and slanderous. We agree that Virginia should not tolerate usury and invite you to request a BBB rep to mediate this complaint. We will make ourselves available for a conversation to support our strong reputation of ethical practices. Kellam practices flat rate pricing to ensure each of our customers receive the consistent pricing for service and replacements. Our invoicing includes all materials, labor, code compliance and warranties. We value your feedback and wish you well with your move.