Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Smart Home Security

Smart Home Security, LLC

Reviews

Customer Review Ratings

5/5 stars

Average of 80 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromCarson K

    Date: 11/03/2023

    5 stars
    Got my Vector system with Smart Home Security last month and it’s been everything I hoped it’d be plus more. Henry cut me a great deal and has been active in making sure I’m happy with everything.
  • Review fromSara M

    Date: 10/17/2023

    5 stars
    I’m a pretty quiet conservative person… but when I tell you how easy it was to talk to Hank , I’m not lying. He pulled up the facts, showed me the scandal that *** was trying to put me through. *** even told me I had to get a smoke alarm installed in EVERY room because it’s the law! All lies. Gave me a garbage camera saying it was their best. He really had my best interest and so did his tech and was able to have everything situated in less than half the time *** installed everything. This man really puts his customers first and is a really great guy. Excited to continue business with him.
  • Review fromJarius H

    Date: 10/14/2023

    5 stars
    Henry is a great guy!!! He talked me out of going with **** have proof of the scandals, on top of showing out l they’re outdated software. He ensures that you have everything you need to protect you and your family. Talk with Henry and you won’t be sorry!
  • Review fromTanya P

    Date: 10/07/2023

    5 stars
    Henry caught my interest just from his personality! I just moved to Norfolk I’m a single woman moving out of Va beach with fear about living alone for the first time ever the presentation Henry provided gave me such a sense of calm knowing and believing my home and belongings would be safe with this amazing system. I immediately invited him into my home to begin the process of signing up. I would recommend Vector as long as it comes with Henry as my agent!! He was born to sell!
  • Review fromJoshua N

    Date: 10/01/2023

    5 stars
    Henry did a wonderful job working with me and making sure that I was completely taken care of. I recently switched from *** safehaven to smart home ******. He made it an easy and seem less transition. Thank you for all your help!
  • Review fromAntwaine R

    Date: 09/30/2023

    5 stars
    Recently I Closed On My Home And Was Referred To Safe Haven Security. I Was Assured That My System Would Be Reliable And Could Handle Any Issues That Might Present Itself. But Fortunately Henry Came By And We Had A Conversation About Smart Home Security Llc & Vector. He Wasn’t Pushy Or Aggressive. He Was Honest And Informative. He Let Myself And My Wife Know That With Vector All Our Worries Would Be Addressed And He Was Completely Right. Their Tech Came Next Day And Installed There System In Half The Time And It’s Been A Literal Joy. Thanks Henry For Your Professionalism And Dedication To Assisting With Protecting Our Home. 10 Stars Wouldn’t Be Enough! Don’t Trust Safe Haven Adt!! I Saved Hundreds With Switching To Smart Home With Henry.
  • Review fromJoshua W

    Date: 09/28/2023

    5 stars
    Henry was very informative and had a truck load of knowledge. Henry showed us the other guys then his company and the difference was outstanding. Definitely made the right choice. Just the other day I was making bacon it got a little smoky and they called me right away. Excellent service!!!!
  • Review fromTiffini B

    Date: 09/26/2023

    5 stars
    Henry visited right after we bought our house and gave us a run down of all of his equipment. I already had a set up date with *** for a system but his equipment and pricing was way better. He answered all of our questions and made us feel very good with our decision to go with Vector! Our set up technician was great, fast and didn’t try to up sell anything either. 10/10 recommend!
  • Review fromKhory P

    Date: 09/22/2023

    5 stars
    Hank Martin provided great service and professionalism. I recommend the service to everyone.
  • Review fromJacob D

    Date: 09/10/2023

    5 stars
    Henry was a great guy to talk too and work with. I was very satisfied and had a great experience with the whole process.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.