We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vitamins and Supplements

Serene Herbs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

This profile includes complaints for Serene Herbs's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Serene Herbs has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Serene Herbs

      2380 Research Ct Ste 110 Woodbridge, VA 22192-4692

    • Serene Herbs

      14892 Persistence Dr Woodbridge, VA 22191-3560

    Customer Complaints Summary

    • 31 total complaints in the last 3 years.
    • 31 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/17/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Good evening, 

      Just wanted to provide an update regarding the status of my order, The company shipped the order following my complaint and it was received on 3/24/25. I can withdraw my complaint.

      Thank you,

      ****** ******

    • Initial Complaint

      Date:03/14/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a bottle of the soursop supplements on February 28. After hearing nothing from the company for over a week, I tracked my order on the Shop app and the status said order placed it has been in that status since then. It is March 15 today I have not received any information from serene Herbs, but they had the audacity to email me asking for a review. DO NOT do business with this company. I have been SCAMMED!

    • Initial Complaint

      Date:03/12/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      order placed March 1, 2025; no response from company regarding when the products will be shipped. I have emailed the company several times and have not received a response yet. As of today, I still have not received the products.

    • Initial Complaint

      Date:03/09/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Jan ******* I ordered the product, received product on Jan 27. requested a refund on Feb19,************ says 100% return free policy, product taste awful, doesn't work, the bottle it comes in leaks when you try pouring it. I attempted emailing them on two separate occasions with no luck. Whoever handles the emails is completely ignoring me when i request a refund, On their website it specifically says 30 day money back guarantee. I feel as if I am being mislead and robbed. Companies that lie to the American public should not be allowed to do business. Business has not tried to solve problem. I found the ad on Instagram

    • Initial Complaint

      Date:02/22/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Serene Herbs website claims ********* times & information: All orders ship within 24 hours from our USA warehouse. Youll receive your order in 6-8 days." More false advertising by this company.

    • Initial Complaint

      Date:02/18/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have finally received my shipment. 

    • Initial Complaint

      Date:02/18/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Feb 7th, 2025 I placed an order on the ************************** site for a bottle of the soursop bitters. However I didn't receive any shipping details until Feb 10th. Today is Feb 18th and the product has not been shipped at all, no movement. As you can see from the attached email chain, they are very sketchy and never provide any updates as to why the shipment is delayed.

    • Initial Complaint

      Date:01/29/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made purchase with business on Nov. 16, 2024 and havent received anything as of today December 2, 2024. Received tracking number for package but package hasnt been sent. Would like to receive refund.

    • Initial Complaint

      Date:01/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business still has done nothing to rectify the situation. Please assist me. Thank you! 

      Customer Answer

      Date: 02/11/2025

      This business still has done nothing to rectify the situation. Please assist me. Thank you! 

    • Initial Complaint

      Date:01/02/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My SEZZLE bank card stated Serene Herbs & ****** ******* never refunded me although Serene Herbs has lied and provided a fake refund transaction slip with no date (the one I prior attached stating I was refunded) I keep email the manager or supervisor ****** ******* who stated he or she was refunding me and whom provided the refund transaction slip but ****** Tuffour is not responding. This is very unethical especially when ****** ******* stated I will be refunded because refund was approved and processed. Which *********** is stating Serene Herbs & ****** ******* has not refunded me as the SEZZLE bank received no refund for me. Serene Herbs is operating a shady business lying to customers & banks.need to refund me and hold the merchant accountable ??Merchant name:Serene Herbs Contact Representatives who email me advising of full refund : ****** ******* Email:************************************************************ Contact the companySerene Herbs (representative name: ****** ******* As Sezzle should not be taking me through all this BS when theSerene Herbs (representative:****** Tuffouris telling me that I was already refund and sent me a screenshot of Serene Herbs system, saying Im refunded. The date the email was sent shows as December 4, 2024 at 1:25 PM Serene Herbs stated they fully Refunded me $46.65 so Sezzle should refund me but Sezzle is saying they never received the refund of $46.65 from Serene Herbs. One of these companies lying and it's just wrong! RespectfullyVirginia Gray

    Serene Herbs is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.