Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2024 after continuously closing methods of communication when I stated that an authorization charge was made to a debit card I removed from their system 5 years prior, they assured me it was a bug and it would be deleted.Nowhere is it stored in their system on my end so I have no clue why it would be charged.They since moved from their legacy site to the new one, and guess what, they carried my debit card information over and there is no way for me to delete it.This company is storing personal information after it has been requested to be deleted AND after stating they deleted it .

  Business Response

  Date: 02/25/2025

  A valid debit or credit card is required in order to utilize **************************. This complaint is invalid and we are requesting it is removed from our account. There are also no payment methods on their account currently. If they do not wish to add a valid payment method to their account, they will not be able to utilize our platform moving forward. 

  Customer Answer

  Date: 02/25/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  That is unacceptable. I deleted the card over 10 years ago and they are still charging authorizations to it even though that card was never input again. So them stating that they are making authorization charges is them hiding behind a bold lie. I input a credit card that should have been authorized, not the card that was being charged., they stated they deleted the debit card in October 2024.  they updated their site and the card is in my account without an option to delete it after they claimed to have deleted it? Who knows what they are doing with people's information without their consent.
  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***

   

   

  Business Response

  Date: 03/04/2025

  As you can see in the attachment provided, this user has ZERO payment methods on file, and no further attempts to preauthorize this users payment method have been made since they requested their cards be removed from their profile in October of 2024. If this user wishes to utilize ************************** moving forward they will need to add verify their account and a card as this is a requirement to utulize **************************. This user has also failed to provide any proof said cards have been preauthorized or charged since October 2024, further proving this complaint is invalid. One attachment is *** ********* account history / dashboard from our payment processor and the other screenshots will be the users payment settings, from their account on ********************************* as well as our current platform ************************

• Initial Complaint

  Date:10/12/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to start an account on ******************** but someone already used my phone number so it wont let me start an account. I have tried every possible way to contact the company for help but have received zero response. I tried the chat bot, email, dm on instagram, commenting on their posts, and opening help tickets. I tried to do my own research to fix the problem but cant find any helpful information. I need help from someone at cash or trade but there is no way to get help. Please help me!!!!!!!!

  Customer Answer

  Date: 10/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:10/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cashortrade is a platform to resell tickets. I am being charged a dropped sale fee of $***** for their service for cancelling a transaction.They also charged me $457.32 for an event that has yet to happen. Essentially I paid for these tickets through Ticketmaster and tried to resell on COT. The event ticket is non-transferable. I brought this to their attention and they told me to wait, that the tickets would become transferrable. I attended another show on tour and that ticket did not become transferrable at any time.I reached out to TM and Venue and both said the ticket would not be transferrable. I asked *** to cancelled the transaction. I was charged ***** service and $457.32 for non delivery of tickets for a cancelled transaction that has yet to occur. Basically, the buyer paid COT $444, transaction was cancelled. COT charged me $***** service fee for cancellation. They also charged me $457.32 (444+3%) to payback the buyer. They keep what the originally received from the buyer. I end up paying TM and *** for tickets to an event that has not yet occurred I was charged the dropped sales fee $***** and I also have to payback the buyer $457.32.They collected money from the buyer. I have to cover the refund on the buyer. Buyer did not miss the event. They keep what they originally collected for no reason. I was charged a drop service fee, and I have to cover the cost of the ticket the buyer paid. This is not right. They also provided misinformation and misleading information. Please help. Thanks

  Business Response

  Date: 10/12/2024

  This user was informed their ticket would become transferable, and they still insisted that this sale was refunded. Seller was already paid out $457.00 for this transaction prior to not delivering these tickets to their buyer. Their payout was recovered to provide the refund for their buyer as the seller insisted. Because the seller was unable to hold up their end of the deal, the seller was charged the platform fee the buyer paid, for tickets they did not deliver. We waived the 150% dropped sales fee that our Terms say we are to charge for a dropped sale, however we tried to help the seller out. This complaint is invalid and this is all outlined in the Terms of Use the seller agreed to when they entered this contractual agreement with their buyer. 

• Initial Complaint

  Date:09/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/10/2024 I purchased two concert tickets from ************************** (as Gold Membership member 544kaa74) and received said tickets that day for a total charge of $927.00. On 08/26/2024 the face value price information became available for the referenced tickets which reflected a purchase price of $156.00 each opposed to the posted price of $450.00 each. In the companys terms of use Section 7 (Buying Tickets) states tickets will to include stated fees, Section 8 (Selling Tickets) states that pricing over face value plus applicable fees is prohibited. The Face Value Policy agrees not to Scalp tickets, Section 6 and Section 15 of the Terms of Use ************************** also address the same issues. Upon this disclosure of the face value price information I contacted the customer service department and had multiple correspondence to receive a price adjustment but to no avail and in the final correspondence I was informed to recoup the funds paid that I was to knowingly violate the terms of Section 8 by selling to someone else. As someone who had previously sold concert tickets through **************************, I did so under the pretense that it was a not a ticket scalping market as advertised through marketing and on ********* Instagram, and Reddit accounts of ************************** and posted tickets within the company policies. All information is attached and further information can be provided.

  Business Response

  Date: 09/12/2024

  BBB,
  
  This is an invalid complaint. This user was informed of our Terms when they agreed to our Terms os Use (when entering this legal agreement to purchase) that all sales are final, and CashorTrade is not responsible should a user purchase tickets sold over face value. This was explained to the customer several times, by several members of our support team. 
  
  This is a matter of buyers remorse and CashorTrade will not be refunding this transaction as the user purchased and received exactly what they committed to when they entered this contract. Seller sold the tickets for what they paid, buyer found similar seats for a lower price and decided to open a support ticket several months later.  Please review our terms by visiting the *** below, or at least section 7 A which pertains to the users complaint. 
  
  ***************************************************
  
  Section 7 
  
  7. BUYING TICKETS
  A. Binding Contract to Purchase. All Ticket sales are final, so you are responsible for reading the complete Ticket listing before making a commitment to buy Tickets. When placing an order for a Ticket, you are entering into a binding contract with the seller to purchase the Ticket, and your credit card on file is authorized for the Tickets Face Value as soon as you place the order. Face Value means the sellers Sales Price (as defined in Section 8), the Platform Fees as set forth in Section 12, credit card/transaction processing fees, and any applicable taxes collected by CashorTrade. Full payment of the Face Value is due and payable immediately upon the sellers acceptance of your order, and you hereby ***** CashorTrade permission to charge any one of your registered payment methods for the full Face Value amount upon the sellers acceptance of your order. Notwithstanding the foregoing, CashorTrade has no liability to you if you make an offer above Face Value which the seller subsequently accepts, and, in addition to any other remedies available to CashorTrade, we are authorized to charge your payment method for any such agreed-upon amount.
  
  

  Customer Answer

  Date: 09/12/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  In the additional information provided it reflects the seat row and location on the tickets purchased through ************************** in the email of the tickets received on 06/10/2024 that matches, as Cashortrade claimed the use of different tickets for actual pricing so Cashortrade can end the opinion that buyer purchased other tickets. The barcode information was not made available until 72 hours before the event. I had not contacted Cashortrade customer service prior to this time as I was unaware of the tremendous markup for a company that advertises face value pricing.

  They have provided a copy of section 7 of their terms of use it references Section 8 policy of what is to be Face value (which has been previously submitted).
  

  The claim is not one of buyers remorse, nor of one looking for a refund. I have requested a price adjustment for the correct ticket amount with applicable fees.

   
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  **** *******

   

   

  Business Response

  Date: 09/16/2024

  We will not be adjusting the price as all sales are final, as mentioned in the Terms of Use you agreed to when you made this purchase. It is your responsibility as a buyer to review the post and know the face value price before committing to the purchase. This decision is final and can not be appealed. 

  Customer Answer

  Date: 09/24/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The most recent response reflecting the policies of Section 7 would be a plausible if the application of the Terms of Use were consistent and not practiced ala carte.

  The remainder of Section 7 covers the details of the term and practice of Face Value and expands into Section 8 on the term Face Value. While Section 6 item (iv) prohibits the manipulation of the price on any listing, the defintion of manipulate fits the context of the action claimed to be prohibited. Lastly providiing false, inaccurate, misleading information is prohibited in Section 15, yet a recommended action by a ************************** employee to remedy a situation while clearly a violation of the *************************** Terms of Use.

  While the ************************** Terms of Use are not being applied consistently in this matter, I would like a price adjustment as previously submitted that would be consistent with the application of all of Section 6,7,8, and 15 of the ************************** Terms of Use.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  **** *******

   

   

• Initial Complaint

  Date:05/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against CashorTrade regarding an unfair account ban following a legitimate charge dispute. On [date], I disputed a charge of $62.70 with my bank due to an unnecessary charge from CashorTrade. My bank investigated and credited the amount back to me, confirming that the dispute was valid.CashorTrade charged me to pay back my ticket buyer when an event was cancelled (due to weather). I claimed we should both be refunded and I shouldn't be expected to pay my ticket buyer as I sold my ticket for much less (because of the weather that cancelled the event).However, CashorTrade subsequently banned my account, citing the chargeback as the reason. They threatened to send the balance to collections and report it on my credit report, which I find to be an excessive and unwarranted response given the circumstances.I attempted to resolve this matter through CashorTrades support channels, but their responses have been unhelpful and threatening. This treatment is unfair and has caused me undue stress and inconvenience.I seek the following resolutions:- Reinstatement of my CashorTrade account.- An official acknowledgment from CashorTrade that the chargeback was justified.- Assurance that no negative reports will be sent to collections or reflected on my credit report.

  Customer Answer

  Date: 06/10/2024

  I have heard from them but they just keep saying the same thing.  That my buyer was "cheated" by me even though I sold the ticket for significantly less (due to the weather that ultimately cut the festival short).  My account is still suspended.  They have stopped calling me repeatedly.  I still don't have a refund.  My banks chargeback is still in place.  They still want me to remove it despite my bank telling me not to.  I don't think they are doing the right thing.

  Business Response

  Date: 06/27/2024

  We appreciate your feedback, as this is a critical component of improving the process on CashorTrade to ensure all users are satisfied while remaining protected on the platform. Unfortunately, your account has been revoked due to filing an invalid dispute with your bank. Chargebacks damage the platform and the great community of fans within it, so we take them very seriously. We clearly explained the process in which refunds are provided for a canceled event. Not only in the message thread between you and your buyer but also in the Terms of Use you agreed to when you decided to use CashorTrade to sell your tickets. The primary provides a refund to the original purchaser (the seller), and CashorTrade provides an equivalent refund to the buyer of the sale that occurred on CashorTrade, coming from the payout. When the seller is already paid out the full listing price, their card is charged to recover the payout so the buyer can be refunded. This allows the original refund from the primary market to travel down to the end buyer of the tickets, as they did not receive what they paid for due to the event being canceled. A discount on the original sale does not qualify for a refund since the price the buyer agreed to pay, included access to the full event, which did not happen due to the cancellation.
  
   Because a chargeback was filed against a valid charge to refund your buyer, our terms were violated and a balance is owed on the account. ********************** does take action to recover any outstanding balances and account your access is revoked, as mentioned in our Terms of Use. CashorTrade has only operated within our terms.
  
  ***************************************************

• Initial Complaint

  Date:01/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of transaction was Dec 27. I sold tickets on their platform, the buyer confirmed twice that she received the tickets. Cash or Trade acknowledges that she did in fact confirm receipt, but they refuse to send me my money for the tickets. The money per their response will be held in escrow until August ****. I have used the platform in the past, with great results but not this time. The business has indicated they will not work with me to find a solution they owe me $700.

  Business Response

  Date: 01/07/2024

  This user (*********************) was made aware in Step 5 when creating her For Sale listing on CashorTrade.org (see screenshot) that they would be paid out 3 days after the event has ended. This user has an Active Transaction Credit Limit of $500.00, their transaction totaled $721 putting user ********************* over their ACTL - resulting in their payout processing 3-days after the event. This is outlined in the Terms of Use this user agreed to when they made this listing. This is also outlined in our Knowledge Base. CashorTrade's ACTL policy is in place to protect both parties involved, and this user will be paid out 72 hours after FloydFest has ended. This was all explained to user ********************* several times via Support Ticket by members of the support team as well as their supervisor so we're not really sure why they are trying to file a complaint with us. This matter has been resolved and we would greatly appreciate it if this invalid/fraudulent complaint was removed from our profile. 
  
  Thank you! 

  Customer Answer

  Date: 01/08/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   Thank you so much for your work and quick reply - Cash or Trade did communicate to me the very same information that was communicated to BBB, but just because a company has a policy does not mean the policy is lawful.  There are escrow laws in *******, *******, and ******** (the state in which Cash or Trade is registered)- given their stated policy, of holding money in escrow, they are required by law to communicate the escrow holding entity and communicate the interest rate the escrow funds will receive, if any.  The absence of both data points potentially creates an unlawful business practice, and a potential violation of consumer protection. 
  
  The following is stated on their website: 
  
  From the CashOrTrade website 13B Terms of Use
  If you are the seller, as soon as you accept payment your Payout Status will change to "Pending." If your overall liability balance is below your Active Transaction Credit Limit (ATCL), funds will be released to your PayPal account before the event based on your Available Credit. (Note:  my credit card on file with Cash or Trade has a credit limit of $25,000, I have had this card for ************************************************* full for each month during those 14 years verified by the credit card company Jan 7, **** - I sold tickets on their platform to this very same festival 2 years ago, and received my funds within a week - there were no issues for any party involved)
  
  From CashOrTrade website how it works
  The most comprehensive insurance service for fans buying & selling tickets.On CashorTrade both buyers and sellers are protected by Trader's Protection, a 100% money back guarantee on all ticket purchases and sales. CashorTrade accepts payment from buyers via credit or debit card, protects the trade by holding funds in escrow, and promptly pays out each seller. (Note: as stated on their site, the funds are held in escrow and will be paid promptly based on 13B above)

  
  I used Cash or Trade in this very same manner in 2021 and as my records indicate, I received my money from them within a week.  This is my third transaction using Cash or Trade, and until this time, I have had no issues.  At a minimum, Cash or Trade must communicate to me the name of the escrow agent or trustee that currently holds my money, as of this writing, they have not communicated the name of this organization to me.   Thus, I have no assurances that I will receive my money, should Cash or Trade cease business operations. 

  
  To summarize, I was a seller on their platform, the buyer has indicated twice that they are in receipt of the goods they purchased.  Cash or Trade is in possession of the $700 that is owed to me, and per their policy, will hold this money until early August **** nearly 7 months from now.   At a minimum, I need to know the name of the escrow company that is holding my money.

  In closing I would like to stress, the prior two times I used Cash or Trade, I could not have been more pleased.  In fact, I have encouraged others to use the platform.  I hope this issue can be resolved without further steps being required.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Business Response

  Date: 01/10/2024

  Hello *****, 
  
  We have been reviewing this situation as a team and want to work with you for this payout. We will make an exception for you this time and process this payout for you. You should see the funds in your PayPal account soon, if not already. 
  
  Please know, CashorTrade does try to be as transparent as possible to try to avoid unnecessary confusion, especially when it comes to a payout. CashorTrade does provide an expected payout date when you create a for sale post. In the future, please review each page when creating a post so you are aware of when a payout will process. If a payout exceeds your Active Transaction Credit Limit (ATCL), the funds will be held within PayPal until they can be pushed out to the seller, which would be when they have enough credit to cover the payout, or 3 days after the event, whichever happens first, regardless of the tickets being marked as 'received' by the buyer. 
  
  Please know that we had to implement this Credit Limit on user accounts in order to keep funds secure and keep all parties protected through a transaction. In situations like this, even though the tickets were delivered, that does not guarantee that the ticket will indeed work for entry. The sale is not officially completed until the buyer makes it into the venue and the ticket works for entry. Until that happens and a sale is 'complete', a payout is considered a loan, and there is a limit to how much money a user can be loaned out. This process is explained within our Terms of Use, section 13 (***************************************************), which you did agree to when creating a post here on CashorTrade. CashorTrade is one of the only ticket resale platforms that does pay a user out prior to the event, since there are risks of paying a user out prior to an event. So certain limitations are required for a user to be paid out prior to an event. 
  
  As I said, we do our best to be as transparent at possible with all of our processes here on CashorTrade to reduce any confusion with our users. In the future, please review each page when creating a post, so you will know when your payout is expected to process. It is also a good idea to review our Terms of Use so you know what to expect if an issue arrises. If a sale exceeds the credit limit, the payout will initiate 3 days after the event, regardless of the tickets being marked as received. This limit can be increased once a user has over 5 positive transactions. So once a trusted history is established, CashorTrade can pay a user out for higher value transactions prior to the event. 
  
  Please re-open your support ticket within CashorTrade if you have any further questions or concerns we can address. This sale has been paid out and you should receive the funds in your PayPal account shortly. Thank you for your understanding and cooperation. Hope we can avoid any other confusion going forward. Have a great day. 
  ***

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold tickets theough an app called cash or trade The buyer showed me his receipt from his AMEX card that he paid the company forthe concert tickets. The buyer received the tickets immediately and went to the concert. The money was supposed to be sent to me to my paypal account. This is usually a very reliable business and all the people i have been involved with through this app have been very honest. However they are holding my money and will not disperse it to me

  Business Response

  Date: 09/20/2023

  This user has opened multiple support tickets via the "report a problem" button, which automatically prevents the sale from being paid out until the problem is resolved. Turns out there was no problem, the buyer was just looking for their payout and we explained this to them multiple times. We're not sure why they are reaching out to the BBB regarding this matter as it has been resolved on CashorTrade.org. 

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2016 I paid a fee to Cashor Trade to sell two concert tickets. I have not used the service since. At the time I didn't know the fee I paid would be automatically taken from my credit card every year. I thought it was a one-time fee. The next year when they automatically took a fee from my **** card, I asked that our account be canceled, but they have continued to bill me annually for 7 years. Every year I ask them to stop billing me and I have the charges reversed. On August 5, 2023 they billed me once again - $24. There seems to be no way to stop them from taking money my **** account even though I don't use their service, have repeatedly requested they stop, and have reversed the charges on our Credit Card. Today I again communicated with Cashor Trade but I have no reason to expect that, after 7 years, they will address the problem. This is certainly unethical and I assume it must be illegal. So I am I filing a formal complaint with the Better Business Bureau. Is there some way to stop them?

  Business Response

  Date: 08/08/2023

  Hi *********, 
  
  Please know it is 100% free to sell tickets on CashorTrade, and a Gold Membership does not benefit sellers on the platform. Our records show you reached out to CashorTrade back in 2018, and the *** and Founder of CashorTrade himself, provided you with cancellation instructions. (see screenshot) We also reached out to you back on 8/10/22 regarding the chargeback you issued with your bank, and we never received a reply. We also do not have any record of you opening a support ticket today, but we can assure you your membership has been canceled. Next time please open a support ticket any time you need assistance and our team will gladly assist you! We have an awesome fan support team that is available 7 days a week from 9 am to 9 pm eastern standard time. The BBB is pretty obsolete these days, so please be sure to reach out to our fantastic support team for immediate assistance with all things CashorTrade! 
  
  Have an awesome summer concert season! 
  - CoT 

  Customer Answer

  Date: 08/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:04/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I listed my tickets on the cash or trade website on 04/06/2023 and was contacted immediately by a buyer. I accepted the offer and transferred the tickets, I was then sent an email stating I would not receive the money for my tickets until July of 2023, with the explanation that I sold my tickets for over 500 dollars and I had not been on their site long enough to receive the money for MY tickets that I sold. This policy is clearly not for the benefit of the seller. My buyer confirmed the transfer thru the original distributor. they show the ticket now belongs to her. While I the seller am out 800+ dollars for three months. I saw this statement on the website that any transaction over $500 will be held until 3 days after the event. I thought "event" was the sale of the tickets as it is not clearly spelled out and would make sense that it would give them time to make sure the buyer's payment cleared. When I was told that I would not be given the money for MY tickets that I sold on their platform I asked to cancel the transaction I was told they would penalize me 150% of the ticket price. I checked the Better business bureau and found that they had made this statement on a similar complaint "We do not send funds to brand new members with no trusted history on the site unless they are verified." I offered to verify my account, the buyer offered to request the release of funds. As someone that has worked in finance all over the country, I have serious concerns about any company that would retain almost **** dollars for over three months when they had already facilitated the sale of my product (tickets) ALSO Payouts in excess of your active transaction credit limit will be held in escrow and paid out 3 days after the completion of the event. You currently have 1 payout of $830.00 which exceeds your active transaction credit limit. this statement implies that 500 would be credited to my account and ****** would be held in escrow.

  Business Response

  Date: 04/07/2023

  Hi ********,
  
  We're sorry you do not agree with our payout process. However, this policy is in place to protect both parties involved. No other ticket resale platform pays out prior to the event, but CashorTrade will, as long as your transaction does not exceed your Active Transaction Credit Limit. As our support team explained to you in your support tickets, your ACTL will increase to $1,000.00 once your account has been registered for over 6 months and you have completed at least 3 successful sales on the platform. Again, we are sorry you do not agree with this procedure, but you were informed of this when you agreed to our Terms of Use before you made your post live. Considering this account is brand new and this is your first transaction on CashorTrade we will not be releasing these funds until 3 days after the event has ended. Thank you for understanding and we hope you have a great day! 

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to purchase tickets on Cashortrade.org. The process is such that you place a request to purchase tickets and are then chosen or not. I clicked on a box saying I agreed to be charged $59.49 in exchange for the concert ticket. I attempted to do this 12 times, and never won the ticket. That's a bummer, but ok. The problem is that each time I put in a bid for the ticket, Cash or trade hit my account for $1. I knew within 15 minutes of making the ticket offer that I was unsuccessful. Today, there are still 12 pending $1 transactions. They shouldn't have access to my money like that. I agreed to pay $59.49 in exchange for a ticket, not to see 12 pending transactions which I have bee instructed to "wait" until they fall off. I received nothing and they are holding my money. This is a shady business practice and it needs to stop.

  Customer Answer

  Date: 10/10/2022

  I have not heard from the business in response to my complaint.  Furthermore they froze my account.  The pending charges dropped off after 5 days, whereas I knew I lost the ticket after 15 minutes. Cash or trade shouldn't place a test funding transaction hold for each bid on a ticket.  Or if they do, they should clearly tell the customer that's what's happening.  I clicked on a box that said I agreed to have my card charged if I won the ticket.  Instead they should take the opportunity to clearly explain their 5 day test transaction fund hold to the customer.  I also request they unfreeze my account.  I"m really disappointed, especially since they try to sell themselves as a kind company.  People can have bill payments rejected due to those funding holds.  It's not fair to the consumer.