Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to purchase tickets on Cashortrade.org. The process is such that you place a request to purchase tickets and are then chosen or not. I clicked on a box saying I agreed to be charged $59.49 in exchange for the concert ticket. I attempted to do this 12 times, and never won the ticket. That's a bummer, but ok. The problem is that each time I put in a bid for the ticket, Cash or trade hit my account for $1. I knew within 15 minutes of making the ticket offer that I was unsuccessful. Today, there are still 12 pending $1 transactions. They shouldn't have access to my money like that. I agreed to pay $59.49 in exchange for a ticket, not to see 12 pending transactions which I have bee instructed to "wait" until they fall off. I received nothing and they are holding my money. This is a shady business practice and it needs to stop.

  Customer Answer

  Date: 10/10/2022

  I have not heard from the business in response to my complaint.  Furthermore they froze my account.  The pending charges dropped off after 5 days, whereas I knew I lost the ticket after 15 minutes. Cash or trade shouldn't place a test funding transaction hold for each bid on a ticket.  Or if they do, they should clearly tell the customer that's what's happening.  I clicked on a box that said I agreed to have my card charged if I won the ticket.  Instead they should take the opportunity to clearly explain their 5 day test transaction fund hold to the customer.  I also request they unfreeze my account.  I"m really disappointed, especially since they try to sell themselves as a kind company.  People can have bill payments rejected due to those funding holds.  It's not fair to the consumer. 

• Initial Complaint

  Date:08/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June my friend *********************** asked me if I could help him get tickets to a music festival which was sold out at that point. I told him I could that there was through an online ticket marketplace called Cash or Trade. There were tickets available on there for purchase at that point. He agreed to do it. So I went on and made an offer through my account for a ticket for him. Of course I made him give me his credit card information as I didn't want my card involved with that transaction. Not long after that while I was informed that my account was locked & had been flagged for fraud because of the multiple people associated with that same account. In that discourse it was their communication by an administrator that in order for ***** to purchase tickets through them that he would need to open his very own account. Well ***** refused to do that so as far as we were both concerned all bets were off. Then because I still wanted to use the platform I sent them all my personal information to verify who I actually was so that my account was reactivated. Well when that happened what should have been an indefinitely frozen transaction for ***** to buy that ticket on my account went through. That happened in spite of what had been communicated with me. I was out of the country not using the platform while they informed to me that the tickets were being shipped and *****'s card was charged. When I found out I immediately notified the seller, their administrator and *****. ***** wasn't in town at his address where the ticket were shipped to him. In spite of my best efforts trying to help an elderly friend get into a sold out show then back and forth trying to communicate what was happening that ticket went unused and Cash or Trade refused to take any responsibility for their error. They decided to freeze my account because ***** disputed the charge & won with his bank. I'd like for them to reactivate my account. Their chargeback was 100% justified. He had no other choice.

  Business Response

  Date: 08/31/2022

  Hi there, 

  Our policy or Terms of Use that is agreed to when user sign-up, does not allow users or accounts that have issued chargebacks to use our site until the chargeback is rectified. We understand the frustration as it was not this your card, but there is an unresolved $510 chargeback linked to your account due to you deciding to buy these for a friend using your account.

  We are happy to reactivate the account once the chargeback issue is resolved. 

  Thank you kindly for understanding, 

  CashorTrade Support

  Customer Answer

  Date: 09/01/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  This business made a mistake then penalized me for that mistake. This was not my credit card, not my transaction and not my dispute. Please help me to make a public complaint for others to read so that my experience can hopefully help others. If they do not reactivate my account it will be an example of bad business ethics. They didn't acknowledge their $500 mistake and then pretended like it was my fault that they allowed the transaction to go through. It's really insulting for someone who's used the platform many times with incident.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****