We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Shoes

VTKix , LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shoes.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan 9th I ordered a pair of shoes online. Order number was EM5HKJMNN in the amount of $65.98. 10 days later I still did not have a tracking number and was not receiving any response from customer service. On Jan 18th i requested a refund and asked that my order be cancelled. There was no response so I filed a claim with my banking institution. After I filed my claim I would receive emails periodically saying the order was processed and the shoes were on the way, but never provided a tracking number and they acted like they did not see my email saying i would like a refund. Its like they totally ignored the request and refused to provide a return address. I attached email transmissions as proof. I even told them I was going to send the shoes right back if they were received. On jan 30th I received the shoes in the mail. I immediately took them back to the post office and the clerk wrote "refused" on the package and returned it to where it was mailed from. Fast forward to March and I get a notification that the bank claim was reversed on the shoes because VTKiX was claiming they had not received them back when in fact they had but rejected them. The shoes were then sent to the ******* ******************** where I have had no success recovering the shoes. That means I'm out of $65.98 and no shoes. I want my $65.98 back. Vtkix has never been able to provide proof that they shipped those shoes out prior to my cancelling my order. They ignored my requests for a refund and refused to provide a return address for the shoes. This company deliberately stalled on responding to my cancellation requests and responding to bank inquiries and now the shoes are unrecoverable. I would like to see my refund returned ASAP.

    Customer Answer

    Date: 07/28/2023

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:06/22/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Returned shoes and have asked for my money back for over a month.Seeking my money back.

    Customer Answer

    Date: 07/03/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *********************************

  • Initial Complaint

    Date:06/15/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sent the shoes back because of wrong size. Never received my refund.

    Customer Answer

    Date: 06/26/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *********************************

  • Initial Complaint

    Date:05/23/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned a purchase, requested a refund, was told refund would take **** buisness days. This occurred in March, we are now in May and I still have not received anything, I have emailed them multiple times and I get no reply. My advice to consumers is don't let what is happening to me happen to you. Do not do buisness with this company. They will steal your money, not to mention it cost me $22.00 to return their poor quality product.

    Customer Answer

    Date: 06/03/2023

    I have not heard from the business in response to my complaint. There has not been any response from this establishment, nor resolution,  they still have my money and their product 

    Business Response

    Date: 06/05/2023

    Hello everyone,

    My name is ****** the owner of VTKIX LLC. I have looked into what has happened here using our customer support communication history.

    The customer ************************* ordered from ********************** LLC February 4, 2023 ordering one pair of Air Glides. The shipping did take longer then expected to reach ****** because it got held at an airport for reasons we are not aware of. ****** informed ** that he shipped his order back to our warehouse team in **** on March 11th. On March 16th we confirmed to ****** that we received his order back and then on March 16th we processed the requested refund and informed the customer that "the money will immediately be back with your financial institution and it will take between 7 and 14 days until it is credited back in your account.". On March 21st (just 5 days later) ****** filed a chargeback against VTKIX LLC. With whom we use as a credit card processer chargebacks elevate the refund process and cancels it, this is done to prevent credit card fraud against VTKIX LLC. ******'s card provider sided with VTKIX LLC causing ****** to loose the chargeback.

    Overall summary what happened with ****** the customer: Customer ordered from ********************** LLC, shipping to customer took longer then expected, customer wasn't happy with his order, customer contacted support, customer returned order to ********************** LLC, ********************** LLC issued a refund, during the refund processing time customer filed a chargeback claim against ********************** LLC that elevated and stopped the refund that was being issued to avoid credit card fraud against VTKIX LLC, VTKIX LLC won the chargeback claim, ****** is out of their money for the order even though they returned it.

    VTKIX LLC is happy to issue ****** a refund for their order as we do care about our customer experience. 

    I have personally issued the refund right now (see attached file). The money will immediately be back with your financial institution and it will take between 7 and 14 days until it is credited back in your account, so please do NOT file another chargeback claim restarting this process again.

    Thank you,
    ******

    Customer Answer

    Date: 06/07/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *************************

VTKix , LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.