Reviews

This profile includes reviews for Coinstar, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Coinstar, LLC has 34 locations, listed below.

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  Coinstar, LLC

  330 120th Ave NE Ste 100 Bellevue, WA 98005

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  Coinstar

  2020 Gunbarrel Rd Chattanooga, TN 37421-2679

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  Coinstar, LLC

  Food Lion 7525 Tidewater Dr Norfolk, VA 23505-3700

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  Coinstar, LLC

  14250 Chino Hills Pkwy Chino Hills, CA 91709-4832

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  Coinstar, LLC

  2823 W Valencia Rd Tucson, AZ 85746-8034

Review Details

• Review fromAnthony C

  Date: 10/28/2023

  1 star

  Anthony C

  Date: 10/28/2023

  I would suggest using another service, I cashed in change today for an e-gift card and when the voucher printed, I couldn't read two of the numbers. I called into customer service and gave them the transaction code and machine ID and they said it would take two weeks to send me the missing numbers. The customer service here is horrible, I'll never drop another ***** into one of their machines ever again.

  Coinstar, LLC

  Date: 10/31/2023

  We're very sorry to hear your eGift card did not have all of the letters clearly printed. Rest assured; your team will be able to assist with recovering the transaction for you. 

• Review fromLexi N

  Date: 10/05/2023

  1 star
  Would leave zero stars if I could. I didn't count my change before putting it in the machine, although I was displeased with the ridiculous % it would take I did it anyway to get the cash. While depositing the change I saw SEVERAL dollar coins and was surprised I didn't realize I had put some in **************. After "counting" the change and it shows then prints the receipt there were no dollar coins listed. I told this to the cashier who had a manager come over and open the machine to see if they "got stuck". They weren't stuck they were taken in by the machine. I was ripped off at least 5 dollars for those dollar coins alone. Knowing I was shorted those it really makes you question the accuracy of everything else. I will not be using coinstar again.

• Review fromChris M

  Date: 09/29/2023

  2 stars
  It is convenient to be able to just dump your change in get cash but the ****% is outrageous. This percentage should be clearly stated on the cash option button. I though I could deposit the coins then chose an e-gift card after. It is deceptive the way the fee is deducted as the coins are being counted. I didnt know I had $99 in coins until all my coins were deposited and my voucher was printed. Very shady!

• Review fromMatthew P

  Date: 09/25/2023

  1 star

  Matthew P

  Date: 09/25/2023

  If I can put a zero I would. I used a Coinstar machine which broke down during use and had to call customer service myself, they give me a ticket # and said they would send a tech person out there and would call me ASAP. First off, the store associates opened the machine up and there were loose coins all over the ground and in a tray, which has me concerned regarding accuracy of coins deposited. I went to another Coinstar machine and it also broke down. It was like I was struck by lightning. I left my name and number with the second store, because both ordeals had taken well over two hours and I wanted to continue living my life. Two days passed without hearing back from Coinstar. I went into the first store, the manager said someone came by to service the machine, but I had no call from Coinstar. He had to call the company who told him he could pay me $6. I called Coinstar myself, and the woman, who's first language wasn't english, said I was cutting in and out the entire time. She questioned how I could break two machines back to back, implying I was doing something illegally, and then ignored my concerns regarding the accuracy of the correct money I deposited, the issue regarding any fees taken from Coinstar, which I feel should have been voided, and the fact I went through the whole ordeal. She hung up on me as I was trying to repeat that I wasn't done talking and that I wanted answers. Before all that, she gave me a new ticket number for the second store, even though the store associates there were given a ticket number there. I still have yet to hear back regarding any concerns, and also regarding the money I deposited into the second machine. It has been 6 days since I used that machine. I have the impression the customer service agents are trained to act like the reception is bad so they can't fully address concerns, and to ignore customer issues with regards to fees being waived or concerns about the reliability and accuracy of the coinstar machines.

  Coinstar, LLC

  Date: 09/27/2023

  Good Day, 

  Thank you for giving us a chance to help resolve your concerns. We completely understand this has been a time consuming, frustrating process. We've been able to come up with a good solution for you. Please, let us know if there is anything else our team can help with. 

• Review fromJen H

  Date: 09/19/2023

  1 star

  Jen H

  Date: 09/19/2023

  You can literally sit there and count all your change out and turn around and put it in the Coinstar machine and it rips you off and I'm not talking about the fee that it costs I mean it tells you that you don't put as much money in there as you put in there

  Coinstar, LLC

  Date: 09/22/2023

  We're sorry to see your experience using our services has not been as expected. We take these claims seriously and would like to review your transaction with you. Kindly give us a call at ************** so our teams can help. 

• Review fromRyan B

  Date: 08/20/2023

  1 star

  Ryan B

  Date: 08/20/2023

  Coin Star in ****** ******* at the ******************* charges 62 cent per dollar. That is outrageous. It used to be .5 on the dollar. You but $20 in change you only get about $8 back. This is robbery. Most people cashing their change in are already down on their luck and coin star wants to take over half their money. Coin star makes more than what you get back! Its not like there is any over head. Ive saved my change for almost 4 years and had $****. Coin star was going to take $1984 out of the ****. Please Do NOT use coin star. Your Bank will cash it in at NO CHARGE!

  Coinstar, LLC

  Date: 08/22/2023

  Free coin counting is available at most locations in ***************** if you cash in your coins for an eGift Card. We have more than 20 stores and restaurants to choose from. If you decide to turn your coins in for cash, there is an ****% coin processing fee. Fees may vary by location. 

  The amount you stated to have put into the kiosk and the amount you would receive back does not match our standard processing fee. We'd ask that you contact our customer service department at ************** so our teams can review the transaction with you. 

• Review fromAaron M

  Date: 07/30/2023

  1 star

  Aaron M

  Date: 07/30/2023

  The math isnt matching. I put a $50 brand new roll of $1 coins, but it only counted 49. Makes me question what else wasnt counted. No coins in the coin return. Smh. Cant trust it. I should have went to the bank.

  Coinstar, LLC

  Date: 08/01/2023

  We're sorry to see your transaction did not go as expected. Our teams would like to review this with you, can you give us a call at **************? We'd like to review your transaction & have the kiosk checked. 

• Review fromScott R

  Date: 06/15/2023

  1 star

  Scott R

  Date: 06/15/2023

  They will not answer the phone. Businesses that hide behind not asserting the phone is a poor run company. Horrible customer service and play games in hiding instead of dealing with issues.

  Coinstar, LLC

  Date: 06/20/2023

  We're sorry to see you've had trouble with a transaction, our teams would be happy to help. If your concerns have not been addressed yet, kindly send us an email at **************************************. 

• Review fromMichelle G

  Date: 06/13/2023

  1 star

  Michelle G

  Date: 06/13/2023

  ****, ******* did not honor our voucher, my grand baby saved almost ****** worth of changed to receive nothing ??

  Coinstar, LLC

  Date: 06/14/2023

  Good Day, 

  We are aware that some customers experienced issues redeeming ******* vouchers
  today. The redemption issue has been resolved, and the voucher you have is
  still valid and will be paid accordingly. If you were unable to redeem yours
  earlier today, please return to the store where you initially received it and
  present it to the customer service desk within 5 days.

  Coinstar Corporate Relations

• Review fromBrenda C

  Date: 06/13/2023

  1 star

  Brenda C

  Date: 06/13/2023

  They stole my money, I used one of their coonstar machine at a ******* and the voucher is invalid and doesnt go through no one answer the phone at the customer service to help resolve the issue so they kept my money.

  Coinstar, LLC

  Date: 06/14/2023

  Good Day, 

  We are aware that some customers experienced issues redeeming ******* vouchers
  today. The redemption issue has been resolved, and the voucher you have is
  still valid and will be paid accordingly. If you were unable to redeem yours
  earlier today, please return to the store where you initially received it and
  present it to the customer service desk within 5 days.

  Coinstar Corporate Relations