Complaints

This profile includes complaints for Anker Innovations's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Anker Innovations has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Anker Innovations

  10800 NE 8th St Ste 900 Bellevue, WA 98004

• 

  Anker Innovations

  999 3rd Ave Ste 700 Seattle, WA 98104

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a large quantity of security products directly from EufyHome (owned by Anker) for a project at one of my business locations. I realized that these items were not going to work for what I was trying to accomplish, but was beyond the return window. Instead of just throwing the items in the dumpster I put them for sale on one of my online stores. Within 2 weeks my account received a complaint file by Eufy through the online store, claiming that the products I was selling were inauthentic (fake). It also specifically stated that Eufy did not purchase or test the products I was selling, they just somehow knew that they were fake items. This is a violation of the terms of service of this online store and my account immediately was in jeopardy of being deactivated due to this false claim. I provided an invoice and all supporting documentation showing that the items were purchased directly from Eufy, but the false claim was not removed and is still present on my account as of right now. I did some reading and it appears this is part of Anker's business model to lie and discredit in order to reduce competition and increase their sales. Very dishonest and shady organization, just look at the other complaints filed on here. I have permanently banned my entire organization from buying anything manufactured by Anker and have sent a message to all my clients warning them of this behavior and to take their business elsewhere. This is not a trustworthy place to do business with, a very shady organization indeed.

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an Anker Charging Dock for Oculus Quest 2 from Amazon.com on June 1, 2022, Order #***-6925135-3505864. This device charges a Quest 2 VR headset and its two controllers. I paid $64.67 for the order, which included ******** sales tax. Within about six to eight months, the charging station stopped properly charging the left controller. I performed all of the troubleshooting advice that Anker recommends and found that the fault is either with the charging station itself, or the cover for the left controller that communicates the charge to the battery. The left controller battery is fine because it charges properly if placed into the right controller.On March 3, 2022, I reached out to Anker via web chat and then by phone. Both customer service representatives provided the same basic responses and agreed that the unit is defective. I was advised that the charging station has an 18-month warranty, which I'm well within. When asked where I had purchased the station, I advised that it was on Amazon.com. I provided the order # and the Serial Number for the charging station itself. I was told that the item was not actually sold by Amazon, but through Amazon by a retailer that is not included in Anker's list of "authorized resellers." As such, Anker is refusing to replace the defective charging station.From my point of view as the consumer, I purchased this device through Amazon, an authorized reseller. It is ridiculously anti-consumer to expect people to have purchased a product from any particular retailer in order to take advantage of the MANUFACTURER'S warranty. The manufacturer's warranty should travel with the device. Regardless, I did purchase the device from an authorized reseller: Amazon.com. Anker should replace this in-warranty defective unit, free of charge.

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attaching the web listing for the item I purchased thru Amazon directly from Anker showing the item was covered by a lifetime no hassle warranty directly says not just 18 months but yet now they claim its not lifetime after the fact which is false advertising as thats part of why I spent more to buy their item of the cheaper Chinese version

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a portable battery bank from anker it was defective I tried to warranty the the product and they refused to honor there warranty this is not the first time this company has refused to warranty a product I have purchased from them I supplied ample information and it did not help Im out over a hundred dollars the excuse for not honoring the warranty is always the same they cant find it in the system even though I showed proof of purchase Pictures proving purchase and the serial number of the defective battery

• Initial Complaint

  Date:01/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had an ongoing issue with the Eufy (Anker) doorbell product since November 10, 2022. They sent us 5-6 replacements that all have the same issue, no audio on a security doorbell device. Also, I requested 6 call backs, I was getting absolutely no where with emails. I only received ONE callback out of 6 times asking. Unacceptable customer service to a customer. This should not take months to correct, and for the customer to ask for calls on the status of the issue. When I call, Im on hold from anywhere from 40 mins to an hour before I actually get to talk to someone. Issue is still not resolved, we received yet again, another replacement doorbell that has no audio at all. Engineers/reps/manager all agreed there was an issue with all of the replacements, however it still exactly the same as it was in November. How can I be sent replacement after replacement with the exact same issue with all of them, no audio on a security product! Worst customer service and experience we have ever had with a product. Eufy should not be selling these doorbells until they fix the audio issue.

• Initial Complaint

  Date:12/20/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sent me one doorbell camera that only worked for 1 day. The next one they sent me rings for no reason once a week with no one around. Its been over a week Im still waiting for my new one. They were supposed to do next day delivery. They just keep telling me your baby between 3 and 8 business days even though they already received the broken ones a few days ago.

• Initial Complaint

  Date:12/07/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sent me an used product, a robot vacuum, filled with dust. I bought a new product for the Black Friday sale. I have serious allergy with animal hairs and dust.When I open the box, it was so messy and I couldn't stop sneezing. So, I was wondering and turned out it was used one with tons of dust and animals' hair. I was so shocking and screamed. Who expected a new vacuum is filled with dust? I always carry allergy shot with me since sometimes suddenly I can't breath when I breath dust and animals' hair. That time when I open the vacuum's dust tray to check why the new product covered with dust, I almost couldn't breath and it was almost killing me. So, I hurried to put the used vacuum back into the box and cleaned up my messy floor. I complained that issue to the company and they just sent me a return label. And they never send me any replacement product for a week even though I sent the dust one back to their warehouse. And they never send me any update about that issue.Also, they don't think this is a serious problem to send an dust one to a person who have a severe allergy issue. They don't act fast even though their innocent customer is suffering from shocking happening. Their customer service keeps telling me the supervisor is still reviewing over a week. I don't understand at all. I want they send me replacement product right away. I don't want to wast of my time and energy anymore.

• Initial Complaint

  Date:09/28/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Anker soundcore speaker thru ***** I returned it, it was received, credit issued but not received. Anker keeps telling me to wait, contact my bank,**** says wait 12 days. It's been a week already, not in my bank, Mastercard won't help. I'm tired of excuses!

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a cable from Anker in November 2021. Requested a replacement from Anker and they are refusing to send. Now I just want a refund and I'll buy a cable from a different company that honors their warranty.