Complaints

This profile includes complaints for OfferUp, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  OfferUp, Inc.

  1745 114th Ave SE Bellevue, WA 98004-6968

  
• 

  OfferUp, Inc.

  227 Bellevue Way NE Ste 57 Bellevue, WA 98004-5721

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding this order, as the seller, I shipped the item as required, and **** showed that it had been successfully delivered. Offerup officially closed my account and order for no reason. It has been 15 days and I have not received payment for the item. I have now lost the item, but I have not received payment either.

  

  Business Response

  Date: 07/15/2025

  Hi ****,
  
  My name is **** and I handle our BBB complaints.
  
  I see that youve been working in close contact with our agents regarding your recent sale. In ticket #*********, we stated that the buyer's 2 Day Purchase Protection claim was approved. Additionally, since the package did not contain the item you agreed to sell to them, there will be no payout of funds to you. This is a final decision, there is not an appeals process available.  
  If you still need assistance, please continue working with your agent in that ticket.
  
  Kind regards,
  **** | OfferUp

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23588896
  
  I am rejecting this response because:Please carefully review the email thread. You have only replied twice, and neither response provided any explanation regarding this order. You simply told me that you refunded the buyer, but gave no further details. I have sent three follow-up emails asking for specific information, yet you still have not replied.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a sale of an item posted for sell on offer up site and yet to receive my payment . Per offer up it takes 2 days from when buyer receives the item to be inspected and accepted from the buyer to release the funds and the buyer has accepted the item and has no complaints and it's been 2 days since they received it but they still haven't released my payment .

  

  Business Response

  Date: 06/26/2025

  Hi ********,

  My name is ****** and I handle our BBB complaints.

   I see that youve been working in close contact with our agents regarding your payout. In ticket #********* we stated that your item was delivered on June 23rd, 2025 and that your payment was released to your account on June 25th, 2025. Please note the buyer has 48 hours to inspect the item, so payments are released after the 48 hours. Your item was delivered around 10:15 AM so your payment would not be released until 10:16 AM. When you reached out to our support team it was 8:43 AM prior to the full 48 hours inspection period.

  If you still need assistance, please continue working with your agent in that ticket or reach out to us at ************************************************************.
  

  Kind regards,
  Maleka| OfferUp

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a lot of stolen stuff on here a guy bought my bed frame and gave me a fake ***** dollar bill with blue ink and I had a oxygen container and the guy ripped me off and the guy walked around were i lived and looked for a plug and had another guy with him and there is a lot of problems on here too I bought 2 cellphone and never got a refund like they say not too happy the should shutdown too

  

  Business Response

  Date: 06/25/2025

  Hello Dale,
  

  My name is Emma and I'm handling your BBB complaint.
  

  I understand that you've experienced several frustrating transactions. I’ve created a ticket on your behalf to further troubleshoot this issue. Your ticket number is #105050440. In that ticket, we stated that in-person transactions are not covered by our Purchase Protection and we need more information to investigate your claims.
  

  Please respond here or in that ticket with the information requested.
  

  Kind regards,
  Emma | OfferUp

• Initial Complaint

  Date:06/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OfferUp **** does not make it clear to new users that they will eventually be required to subject themselves to the TruYou verification system - which is a privacy and data provenance nightmare. This leads to people creating accounts and building reputation only for their bots to flag accounts for unclear or vague reasons (e.g. "suspicious activity"). Attempts to get clarification via their Support Chat system were unhelpful. Employees simply state that the account was flagged and to continue use of the service you must upload photos of government ID to their third-party verification. They were not able to tell me any details, or listen to my case. The company claims that this is fraud protection for sellers, but they allow account creation and use (including selling), onboarding users and achieving network lock-in before this requirement is triggered. Some cases might be solved by this (there is fraud in any system and adding friction like this can help), but fraudsters can just create a new account anyway. Someone with a pristine reputation with no issues / complaints, and who would subject themselves to wait times to try and resolve bot-triggered flags is clearly not a fraud. They have my photo, email, address, phone, and can correlate my identify in a variety of ways. My concern is not that they have this measure, but they hide it in order to blackmail their users who run afoul of their bots due to silly things like editing posts too often or logging into via desktop and phone simultaneously. I would not have made use of this service if I knew that, statistically speaking due to fallibility of bot moderation or by arbitrary undisclosed system triggers, I would ultimately have to compromise my privacy in order to continue access to buy and sell or abandon my account.

  

  Business Response

  Date: 06/23/2025

  Hi ********,

  Thank you for expressing your concerns about the TruYou verification system with OfferUp. I completely understand how frustrating it can be to encounter issues with a service that werent clearly communicated during the onboarding process. The requirement to submit personal information for verification, especially after you've invested time and effort into building your reputation, can feel like a breach of trustparticularly when it seems enforced by automated systems that may not fully understand individual cases.

  You make a valid point about potentially creating barriers for legitimate users based on vague triggers. It is essential for platforms to implement safety measures that do not inadvertently penalize responsible users. Im disappointed to hear about the lack of clarity and support you experienced when reaching out to us.

  I have removed this additional verification measure from your account.

  Thank you for being a valuable OfferUp user for four years!

  *** - Manager, Escalations

  
  

  Customer Answer

  Date: 06/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold an item for $200 through OfferUp, sent the item using the postage provided by OfferUp. Never received a deposit into my bank account.. which is proven by my bank statement. Offer up claims I received a deposit in my account, which is not true. OfferUp was able to get there percentage commission which was around $26 but the remaining $174 was never received in my bank account. ********************** seems to think this issue is resolved. All I want is my money, I do not wish to drag this on much farther . But , I am Proceeding to file with BBB as well as registered complaints on yelp and Reddit.******* *********

  

  Business Response

  Date: 06/20/2025

  Hi *******,

  My name is ****** and I handle our BBB complaints.

  I see that youve been working in close contact with our agents regarding locating your payout. In ticket 104891691 we stated that your payout of $174.20 was sent to the **** card that was on file at the time on Dec. 20th, 2023. We also supplied a payout trace id for you to provide to the bank to help locate the funds.

  If you still need assistance, please continue working with your agent in that ticket or reach out to us at ************************************************************.

  Kind regards,
  Maleka | OfferUp

• Initial Complaint

  Date:06/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Offerup alleges to provide promotion based seevices on items sold for a 3 day period. They charge before the 3 day period has ended and when trying to cancel the konthlt charge for a service that is not wanted they refuse to provide a refudn even the same day of the charge and say they must adhere to their stricr policies. I will hold them radically accountable one way or another. I hope you can help me settle this peacefully.

  

  Business Response

  Date: 07/01/2025

  ******,

  We understand you are concerned about a charge for a subscription and your account's status.On June 14th, you signed up for a 3-day free trial of our Promote Plus subscription. As the subscription was not canceled by June 17th, the monthly subscription fee was charged per the trial terms. To address your billing concern, a full refund of $21.64 was processed on June 18th.

  Additionally, your account is not eligible for reinstatement due to severe violations of our Community Guidelines, specifically for making threats and engaging in harassment towards our employees. OfferUp has a zero-tolerance policy for such behavior, which includes any communication that is threatening, intimidating, or involves personal attacks against our staff.

  We prioritize the safety and well-being of our employees and our community.

  Sincerely,
  OfferUp Support

• Initial Complaint

  Date:06/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/13/2025 I posted a bicycle for sale on Offerup's website. Four days later I noticed that no views had been registered on the item posted for sale. I tried to look up the bicycle myself and was not able to find it. I then looked at my other items for sale and was not able to find them either. Why are my items not viewable on the Offerup platform?

  

  Business Response

  Date: 06/20/2025

  Hello *****,

  My name is **** and I handle our BBB complaints.
  I understand that you are having issues with your account and listings. *** created a ticket on your behalf to further troubleshoot this issue. Your ticket number is #*********. In that ticket, we stated that your account has been removed due to violating our community guidelines.

  If you still need assistance, please continue working with your agent in that ticket or reach out to us at ************************************************************.

  Kind regards,

  **** | OfferUp

   

  Customer Answer

  Date: 06/20/2025

   
  Complaint: 23479761
  
  I am rejecting this response because: I need an explanation as to what community guidelines were violated.
  
  Sincerely,
  
  ***** **********

  

  Business Response

  Date: 07/01/2025

  Hi *****,
  

  We understand you're interested in understanding which guidelines were violated that resulted in your account deactivation. Our investigation has confirmed that a police report was filed for a stolen bike associated with your account. Due to this verified violation of our Community Guidelines, the decision to deactivate your account has been upheld and will not be overturned.
  
  OfferUp is committed to maintaining a safe and trustworthy marketplace and cooperates with law enforcement as required.
  
  Best regards,
  **** | OfferUp 

• Initial Complaint

  Date:06/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/04/2025, I went on the ************************** website on my laptop to sell my 2024 Eagle 200efi Motorscooter. Everything seemed ok until ************************** directed me to download the app on my phone and when I did download and registered, I received several popups that wer fast. On my laptop it said one week free to post scooter but the app popups said I could pay $3:00-$14:00 to sell faster I did not agree I wanted the one week free as advertised. Everytime I tried to finalize I would receive more popups as to block my view on the app until I finally came off the app entirely. I checked for my post and did not see it. I also called and checked with my bank to prevent fraud and that's when I discovered that ************************** and another possible scammer called CUZUVE had charged $19.79 to my debit card. on 06/14/25 I called the number listed on the charge to my debit card ************ and spoke with a lady that did not speak clearly and thats when I realized that not only was this a scam but ************************** clearly benefited from this scam as well because they lied in their response to me on 06/13/25 and to Trust pilot where they assumed no responsibility in the fraudulent actions that took place on their website. I also have proof of my interactions and posts on Offerup and the letters from Offerup regarding these issues. I want my money back. I did not authorize for Offerup or any scammer they use to withdraw $19.79 from my card.

  

  Business Response

  Date: 06/17/2025

  Hi Romane,

  My name is **** and I'm handling your BBB complaint.

  I've created a support ticket #********* to help address this matter directly. In that ticket, we stated that you may have submitted payment via a fraudulent advertisement.

  OfferUp is actively working with our ad providers to identify and block misleading advertisements that lead to scams. Our commitment to platform safety is unwavering as we combat these deceptive vendors that attempt to bypass our systems.
  

  If you have additional information, such as screenshots or receipts, please attach them directly to support ticket #*********. This will assist our team in investigating the fraudulent advertisement and ensuring it is taken down.
  

  Kind regards,
  Emma | OfferUp

  Customer Answer

  Date: 06/17/2025

   
  Better Business Bureau:
  
  I have reviewed the the business response and I have attached a photo of the $19.79 that was charged to my bank account the same day that I was on the Offerup app Per their request in their response and I am waiting for a resolution. Please leave this complaint open until a resolution is reached by both parties, Respectfully,
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OfferUp me incentiva e incluso obliga a vender y aceptar pagos a travs de su plataforma, al hacerlo todo funcion en un principio, pero luego cuando se Ellos se niegan a pagarme dicindome sorpresivamente que necesitan un seguro social o un Hait Number para poder hacerme el depsito del pago, como no tengo, no me lo hacen, y esto ja** me lo dijeron al registrarme ni al vender con ellos, me hice una empresa LLC Para que me pue*** depositar el dinero ah, y an as no lo hacen, he hecho mltiples reclamos, llevo tres aos, reclamando, ya que monto ha ido subiendo todo el tiempo a travs de las ventas, y estos tipos no me pagan nada, los he contactado ** de 10 y no me *** ninguna solucin, todava tiene mi dinero y no me lo han pagado, ni me lo quieren pagar, Esto es un robo

  

  Business Response

  Date: 06/17/2025

  Hi *******,

  My name is **** and I'm handling your BBB complaint.

  I see that youve been working in close contact with one of our escalations agents regarding this issue. In ticket #*********, we stated that your account has been updated with your EIN number but are waiting for Stripe to review.

  Please continue your conversation with your dedicated agent in that ticket for further assistance.

  Kind regards,
  **** | OfferUp

  ---------

  Hola *******,

  Mi nombre es **** y estoy gestionando tu queja del BBB.

  Veo que has estado trabajando en estrecho contacto con uno de nuestros agentes de escalaciones con respecto a este problema. En el ticket #*********, indicamos que tu cuenta ha sido actualizada con tu nmero EIN, pero estamos esperando la revisin de Stripe.

  Por favor, contina la conversacin con tu agente dedicado en ese ticket para obtener ** ayuda.
  

  Saludos cordiales,
  **** | OfferUp

• Initial Complaint

  Date:06/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi Let me just say, As a business and professional, I have been on this platform for over a decade since 2015 and have a five star rating at that. I am writing to respectfully request a review and reinstatement of my OfferUp account, which appears to have been deactivated due to a misunderstanding caused by your automated moderation.I believe my account was wrongfully deactivated/deleted as a result of bots mistakenly flagging & removing my listings. I take great care to follow OfferUps guidelines and policies, and I believe this situation stems from a miscommunication or technical issue rather than any intentional wrongdoing on my part. I respectfully ask that my account be reviewed manually by a member of your support team. I am confident that upon review, you will find no violations that warrant deactivation. I rely on OfferUp to connect with my local community and conduct my business as well as pay you 13% as well, and I would greatly appreciate the opportunity to continue doing so in good standing.Please let me know if there is any additional information or clarification I can provide to help resolve this matter quickly. Thank you for your time and understanding, and I look forward to your response.

  

  Business Response

  Date: 06/17/2025

  Hello Destiny, 

  My name is **** and I'm handling your BBB complaint.

  I understand that your account was deactivated following incorrect item flags. In support ticket #*********, we apologized for the confusion caused by these flags. However, after a thorough investigation of your account, we found repeated violations of our Prohibited Items Guidelines, specifically the sale of counterfeit items. Our records show multiple warnings were issued previously, and several claims were filed by buyers who received inauthentic items. 
   
  For these violations, your account deactivation has been upheld, and it is not eligible for reinstatement.

  If you still need assistance, please reply on that ticket or reach out to us at ************************************************************.

  Kind regards,
  **** | OfferUp

  
  

  Customer Answer

  Date: 06/17/2025

   
  Complaint: 23467778
  
  I am rejecting this response because:

  This is a 110% completely false allegation, absolutely no proof of counterfeit items.
  

  Please show me proof of buyers claims? (Never seen a bad review) Proof of refund of their items? 
  If there were claims WHY wouldnt I be able to refund the buyer then?!
  

   WHY didnt the buyer contact me? Or Offer Up.  Why didnt I get communication of such wild accusations? Please explain. 
  if you dont have answers to these thats totally fine, I understand I will just make sure people are aware of your practices.  

  
  Sincerely,
  ******* *******

  

  Business Response

  Date: 07/01/2025

  Hello Destiny,
  

  Your account deactivation for the sale of counterfeit items is upheld following a thorough review your accounts.

  ********************** reserves the right to remove items or profiles at its own discretion, with or without previous warning or education efforts, in order to maintain a safe and reliable marketplace for our entire community.
  

  For any further questions regarding your account and this decision, please follow up on your ticket #*********.
  

  Sincerely,
  **** | OfferUp Support