Complaints

This profile includes complaints for OfferUp, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  OfferUp, Inc.

  1745 114th Ave SE Bellevue, WA 98004-6968

  
• 

  OfferUp, Inc.

  227 Bellevue Way NE Ste 57 Bellevue, WA 98004-5721

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OfferUp me incentiva e incluso obliga a vender y aceptar pagos a travs de su plataforma, al hacerlo todo funcion en un principio, pero luego cuando se Ellos se niegan a pagarme dicindome sorpresivamente que necesitan un seguro social o un Hait Number para poder hacerme el depsito del pago, como no tengo, no me lo hacen, y esto ja** me lo dijeron al registrarme ni al vender con ellos, me hice una empresa LLC Para que me pue*** depositar el dinero ah, y an as no lo hacen, he hecho mltiples reclamos, llevo tres aos, reclamando, ya que monto ha ido subiendo todo el tiempo a travs de las ventas, y estos tipos no me pagan nada, los he contactado ** de 10 y no me *** ninguna solucin, todava tiene mi dinero y no me lo han pagado, ni me lo quieren pagar, Esto es un robo

  

  Business Response

  Date: 06/17/2025

  Hi *******,

  My name is **** and I'm handling your BBB complaint.

  I see that youve been working in close contact with one of our escalations agents regarding this issue. In ticket #*********, we stated that your account has been updated with your EIN number but are waiting for Stripe to review.

  Please continue your conversation with your dedicated agent in that ticket for further assistance.

  Kind regards,
  **** | OfferUp

  ---------

  Hola *******,

  Mi nombre es **** y estoy gestionando tu queja del BBB.

  Veo que has estado trabajando en estrecho contacto con uno de nuestros agentes de escalaciones con respecto a este problema. En el ticket #*********, indicamos que tu cuenta ha sido actualizada con tu nmero EIN, pero estamos esperando la revisin de Stripe.

  Por favor, contina la conversacin con tu agente dedicado en ese ticket para obtener ** ayuda.
  

  Saludos cordiales,
  **** | OfferUp

• Initial Complaint

  Date:06/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi Let me just say, As a business and professional, I have been on this platform for over a decade since 2015 and have a five star rating at that. I am writing to respectfully request a review and reinstatement of my OfferUp account, which appears to have been deactivated due to a misunderstanding caused by your automated moderation.I believe my account was wrongfully deactivated/deleted as a result of bots mistakenly flagging & removing my listings. I take great care to follow OfferUps guidelines and policies, and I believe this situation stems from a miscommunication or technical issue rather than any intentional wrongdoing on my part. I respectfully ask that my account be reviewed manually by a member of your support team. I am confident that upon review, you will find no violations that warrant deactivation. I rely on OfferUp to connect with my local community and conduct my business as well as pay you 13% as well, and I would greatly appreciate the opportunity to continue doing so in good standing.Please let me know if there is any additional information or clarification I can provide to help resolve this matter quickly. Thank you for your time and understanding, and I look forward to your response.

  

  Business Response

  Date: 06/17/2025

  Hello Destiny, 

  My name is **** and I'm handling your BBB complaint.

  I understand that your account was deactivated following incorrect item flags. In support ticket #*********, we apologized for the confusion caused by these flags. However, after a thorough investigation of your account, we found repeated violations of our Prohibited Items Guidelines, specifically the sale of counterfeit items. Our records show multiple warnings were issued previously, and several claims were filed by buyers who received inauthentic items. 
   
  For these violations, your account deactivation has been upheld, and it is not eligible for reinstatement.

  If you still need assistance, please reply on that ticket or reach out to us at ************************************************************.

  Kind regards,
  **** | OfferUp

  
  

  Customer Answer

  Date: 06/17/2025

   
  Complaint: 23467778
  
  I am rejecting this response because:

  This is a 110% completely false allegation, absolutely no proof of counterfeit items.
  

  Please show me proof of buyers claims? (Never seen a bad review) Proof of refund of their items? 
  If there were claims WHY wouldnt I be able to refund the buyer then?!
  

   WHY didnt the buyer contact me? Or Offer Up.  Why didnt I get communication of such wild accusations? Please explain. 
  if you dont have answers to these thats totally fine, I understand I will just make sure people are aware of your practices.  

  
  Sincerely,
  ******* *******

  

  Business Response

  Date: 07/01/2025

  Hello Destiny,
  

  Your account deactivation for the sale of counterfeit items is upheld following a thorough review your accounts.

  ********************** reserves the right to remove items or profiles at its own discretion, with or without previous warning or education efforts, in order to maintain a safe and reliable marketplace for our entire community.
  

  For any further questions regarding your account and this decision, please follow up on your ticket #*********.
  

  Sincerely,
  **** | OfferUp Support 

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Customer wanted printer shipped to them from ** to WA state they were very interested it purchasing I informed them that ink was in the printer however no damage at all to printer prior to shipping! I have conducted plenty of business on offerup never any issues ....this buyer needs to be investigated , who orders a printer from across states with ink in printer? ALSO I need never got the printer back it's June and I would like my money!

  

  Business Response

  Date: 06/12/2025

  Hi *******,

  My name is ****** and I handle our BBB complaints.

  I see that youve been working in close contact with our agents regarding the return that was not delivered. In ticket #********* we stated that we need documentation from **** stating that the item was not delivered since tracking shows it was delivered back to you on April 28th.

  If you still need assistance, please continue working with your agent in that ticket or reach out to us at ************************************************************.

  
  Kind regards,
  Maleka | OfferUp

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23456036
  
  I am rejecting this response because: I don't think you're understanding my complaint is because I sold that particular printer to a customer explain to them that there was ink inside of the printer per screenshots they were okay and wanted me to ship the item from ************** to **************** there's dialogue between me and that customer and they were going to put in to get a refund back from you guys the money was in my account and now it's not in my account the printer was never shipped back to me the original owner no receipt no tracking no nothing was ever sent to me stating that the item would be returned to me or any conversation of the funds being taken out of my account on ********************** I sold a printer never received it back and no payment for item.
  
  Sincerely,
  
  ******* *******

  Customer Answer

  Date: 06/18/2025

  This is a response from Offerup: I'm sorry for the inconvenience, but this is the address you entered when you listed the item for sale. I have included an article on how and when to update your address. How sellers update a return address
   
  Unfortunately, since you provided the wrong return address, your item is not covered by our protection policy. 

  Maleka - Escalations Agent
  Online M-F 7 AM -4 PM PST

   

  ( I'm not satisfied with the outcome due to how far the item was shipped and the consumer knowing that the printer had ink and still wanted the item . Offerup should make it easier to change your address regardless. One isn't able to change it outside of shipping an item unless you call because they use your drivers license if you became a verified user which many don't.  The person I sold to stated that they wanted to see if there was shipping insurance ,something I believe is an option if the seller's  item arrives damage . Items as such shouldn't be allowed to be shipped with ink such a distance this shouldn't fall on me but Offerup!

  Customer Answer

  Date: 06/24/2025

  So someone from OfferUp contacted me on the 16th I'm still not satisfied with the results of this doesn't seem right at all I've attached a few things as well as some photos there needs to be more guidelines with OfferUp when it comes to shipping especially with me communicating with the buyer about ink being in the printer itself I had no control over it traveling so far in the ink coming out of the printer.

  

  Business Response

  Date: 06/25/2025

  Hi *******,
  

  I understand you're unhappy with the resolution regarding this sale, and I'm truly sorry to hear that this situation has been so rough for you.
  

  Based on previous communication, we understand the printer had ink cartridges installed when shipped, which unfortunately led to leakage upon arrival to the buyer. For items requiring shipping, sellers are responsible for ensuring the item is securely and appropriately packed to prevent damage during transit. Therefore, neither the buyer nor OfferUp can be held liable for damage caused by the ink leakage in this instance.

  Additionally, since the return address was not updated, the returned printer was shipped to an old address. Check out the 'How sellers update a return address' article in our *********** for more info.

  Our escalations agent in support ticket #********* provided information for contacting **** to file a claim. Please refer to that ticket for instructions, and follow up there if you have any further questions.
  

  Best regards,
  **** | OfferUp

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23456036
  
  I am rejecting this response because: Offerup needs to do better overall with it's platfrom, if the buyer knew that ink was installed and wanted it shipped from ** to WA state anyway thats on them. Also one should be able to update their shipping address anytime the only way that offerup has my address was from many years ago when i became verified through my DL , so you can't go by that and not require constant updates on your verified long-time no issue members! I have had no issues on this platfrom until now.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** contacted customer service 2x keep getting same response by email. I had my iPhone 16 pro max taken and I can't remember the email I used for Offerup. I know my phone number attached and I know my username Cell Ph0ne Guru I TRADE/Bundle. need help getting access to my account using my phone number

  

  Business Response

  Date: 06/10/2025

  Hello ***, 

  My name is **** and I'm handling your BBB complaint.

  I understand that you're having trouble logging in to your account. *** created a ticket on your behalf to further troubleshoot this issue. Your ticket number is #*********. In that ticket, we included the email linked to your phone number listed here.

  If you still need assistance, please respond to that ticket or reach out to us at ************************************************************.

  Kind regards,
  **** | OfferUp

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Offerups policy for selling is once you sell an item and it's delivered and the buyer agrees that everything is okay and rates you then OfferUp will release your money the same day. It's been 24 hours. I have contacted the buyer. He has rated me. He has approved the items. OfferUp is holding my money for $48 to 72 hours $100 of my money. This is ridiculous. This company is nothing but a scam

  

  Business Response

  Date: 06/09/2025

  Hi ****,

  My name is ****** and I handle our BBB complaints.

  I see that youve been working in close contact with our agents regarding OfferUp's payout timeline. In ticket #********* we stated that OfferUp's policy is that all funds be held for 48 hours for the buyer to review the item. This is our policy for all shipping sales. This can not be bypassed. I see your funds were released in accordance with our shipping policy on June 7th. The item was delivered to the buyer on June 5th. 
  

  If you still need assistance, please continue working with your agent in that ticket or reach out to us at ************************************************************.
  

  Kind regards,
  Maleka | OfferUp

• Initial Complaint

  Date:06/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WE ARE LOOKING TO HIRE A FEW OFFICE POSITIONS (SECRETARY AND HUMAN RESOURCES STAFF) . WE PAID OFFER UP TO POST THESE JOB POSITIONS AND THEY FAILED TO DO SO. SO WE NEED A RESOLUTION AND NEED THE **** POSTED . WE TRIED TO REACH OUT TO THEM OVER AND OVER AND THEY CONTINUE TO IGNORE US .

  

  Business Response

  Date: 06/03/2025

  Hello ******,

  My name is **** and I'm handling your BBB complaint.

  I understand that you're experiencing trouble while posting job listings to OfferUp. Ive followed up with you directly under support ticket #*********. In that ticket, I stated that we weren't able to locate the job listings associated with the email mentioned here, and require further information to track down these listings in question.

  Please respond on that ticket, or reach out to us at ********************************** if there's anything else we can help with.

  Kind regards,
  **** | OfferUp

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Team,I am submitting a formal complaint against OfferUp due to the unfair and unexplained restriction of my account, and the complete lack of response from their ********** 2023, I listed a broken laptop for sale on OfferUp. The device had been purchased by my husband in 2016 and no longer worked. I clearly stated in the listing that it was being sold for parts. Since it was so old, we no longer had the receiptwhich is normal in such cases.After listing it, a woman messaged me and claimed the laptop had been stolen from her near a gun store. I was shocked. But I am completely sure the laptop belonged to our family. I didnt argueI immediately contacted OfferUp support to report the situation.Soon after, I noticed my listings no longer received any views. I deleted my account and created a new one, but the issue remained. It seems like a shadow ban. Eventually, I used my husbands OfferUp account on his phone, and his listings performed normally. However, I would prefer to use my own ********** original account had a ****** rating and no complaints. I was always an honest seller with satisfied buyers. I believe it was unfair to be blocked based only on someones unverified claim, without investigation.I wrote to OfferUp three times but received no reply at ****** previous account was likely connected to ******************** and the phone number *************. My new account uses ***************@gmail.com.I didnt file a complaint earlier because I only recently learned about BBB. I had an issue with another company (********), and only after contacting BBB did they finally send me the necessary documents. I believe BBBs involvement made a difference, and I now hope the same can happen here.The only document I still have is a confirmation message from OfferUp dated May 15, showing that my message was received. Unfortunately, I did not receive any further response.Thank you for your time and help.

  

  Business Response

  Date: 05/29/2025

  Hello [customer name],

  My name is ****** and I handle our BBB complaints.

  I understand that you are having issues with getting your account reinstated. *** created a ticket on your behalf to further troubleshoot this issue. Your ticket number is *********. In that ticket, we stated that our investigation into your account is now completed and your account is reinstated.

  If you still need assistance, please continue working with your agent in that ticket or reach out to us at ************************************************************.

  Kind regards,
  Maleka | OfferUp

  Customer Answer

  Date: 05/29/2025

   
  Better Business Bureau:
  
  
  I have reviewed the response made by OfferUp regarding complaint ID ******** and confirm that my account has been reinstated.
  I am satisfied with the resolution and appreciate the support from BBB in helping resolve the issue.
  
  
  Sincerely,
  ***** ********
  
  

• Initial Complaint

  Date:05/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Offer up has been giving me the run around in regards to my payment for Transaction Number *********. The item was purchased 5/10, shipped 5/13 and Item was received 5/15. I followed all the guidelines when shipping them it. It arrived on time and I received confirmation from the buyer. I understood that the buyer has two days to inspect which means I funds would not be released until 5/20. Initially they said they payment was pending even though that status was not reflected on my end. I reached out to them again and they said there was an issue with making the deposit. My debit card on file is correct and accurate. On the payments page it states "Add your debit card as deposit account to enable Fast Deposit for free on your shipping sales." When I click to update the bank account, its asks for my debit card. I am now being ignored when I asked to escalate the matter to a supervisor who can help me. BBB Please help.

  

  Business Response

  Date: 05/23/2025

  Hi *****,

  Thank you for reaching out regarding your payment issue with Transaction Number *********. I understand how frustrating this situation must be for you.I wanted to let you know that I have sent an email offering further assistance on your ticket #*********.

  Please keep an eye on your inbox for this communication.

  If you have any additional questions or concerns, feel free to reach out by responding to the email correspondence in ticket #*********.

  Thank you for your patience as we work to resolve this matter.

  *** - Manager, Escalations

• Initial Complaint

  Date:05/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On ************************** I only post items that I know I am allowed to sell but recently OfferUp has been removing items that are not against the rules. I posted some nails that were simply just press on nails that were brand new and they removed the item, also today I posted two trash bins and they removed one of the trash bins with no explanation and I know it is not against the rules because I see other trash beans listed, my trash being is brand new so there was no reason for it to be removed. So I went to the customer service area so that I can speak with someone about this matter and I have been on hold for over two hours. It said I was next in line several times and when it is my turn it keeps putting me back in the back of the line telling me I am number 20 and 14 in line 20 to **************************** Agent will be with you shortly, you are up next but then it puts me back into the back of the line making me wait again even though its saying that Im next in line. I managed to finally get to an agent two hours later but when I begin to tell the Agent my issue they put me back in line even though the agent being to hold a conversation with me and I was very kind with my words. as of now I have been sitting here waiting to speak with another agent and it has almost been another hour although it says I am next in line and the agent is just sitting here not saying anything to me and something isnt right about that. The agent I was speaking to name was *********

  

  Business Response

  Date: 05/16/2025

  Hi there,

  Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you've faced with the removal of your posts. After reviewing the situation, we've determined that both of your listings were flagged in error.

  We're pleased to inform you that your press-on nails and trash bin have been restored to your account. We appreciate your patience and understanding as we resolved this issue.

  If you have any further questions or need assistance, please dont hesitate to reach out.

  Thank you for being a valued member of our community!

  Best regards,

  *** - Manager, Escalations

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So i sold an item, a diesel performance tuner on offer up recently shipped it and then the buyer received it. Once received the buyer messages me saying that his truck a ss ***** 2005 got stolen, and he would like to refund the tuner. ( the tuner he bought was for diesel trucks specifically listed in the listing Diesel about 3 times, also stating does not turn off emissions. Buyer then says package was well packed n good condition. Next message buyer states the box was never opened and that it shouldn't be a problem to return it. (Contradicting the first message saying it was well packed.) 3rd or fourth message (refund request) states that its not the right model and item description wasnt correct. Well of course its not going to work its marked a diesel and this man bought it for a SS gasoline truck . Offer up then still decided to side with the buyer. Scamming me out of $300 usd . Anyone that uses it for selling n shipping i highly advise you take your shipping off your listings. I believe this is a new scam thats going to be arising

  

  Business Response

  Date: 05/15/2025

  Hi ****,

  We have addressed your concerns further in ticket #*********. Please check your email inbox for this correspondence, and any further communication will continue there.

  Thank you,

  *** - Manager, Escalations

  
  

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23324401
  
  I am rejecting this response because:

  they still havnt gave me back my $300+ item, nor deposited the money in  my account. YET they banned my account for language now ill never recieve the item or money
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 05/23/2025

  Hi ****,

  We have been working with you to ensure a fair experience in this claims process.On May 21, 2025, we requested that you provide photos of the item you received back from the buyer. Unfortunately, you have not submitted these photos. If we do not receive the photos by the end of the day on May 23, 2025, the claim will be approved, and the buyer will be refunded.

  Additionally, we want to remind you that your account was removed from OfferUp due to the use of inappropriate language directed at our staff and users, which is not tolerated on our platform.

  Best regards, 

  *** - Manager, Escalations