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Business Profile

Marketing Consultant

RocketReach LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Consultant.

Complaints

This profile includes complaints for RocketReach LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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RocketReach LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 132 total complaints in the last 3 years.
    • 54 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/02/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      RocketReach is publicly displaying a profile that includes my personal and professional information without my knowledge, consent, or authorization. I did not create this profile, and I never agreed to have my data listed or published on their platform.I reached out to RocketReach requesting immediate removal of this unauthorized profile. However, they refused to delete it on the grounds that my email address does not match the email used to create the profile. This reasoning is flawed and unacceptable, as I did not create the profile in the first place. If no verification was required to create the profile, it is contradictory to now demand verification in order to remove it.This situation raises serious concerns regarding data privacy and the unauthorized use of personally identifiable information. Their refusal to act upon my deletion request appears to be a violation of my rights under the California Consumer Privacy Act (CCPA) and other applicable privacy protections.

      Business Response

      Date: 07/02/2025

      Hello *******, 

      Re: Erasure Request 


      We refer to your data deletion request, which has now successfully been actioned. 

      As a result of the erasure, your personal data will automatically be removed from ****** Search as part of ******s regular updating process as you can read here.

      Please do not hesitate to contact us if you have any questions. We invite you to raise any concerns with us first; but you also have the option to make a complaint to a competent public authority.

      Sincerely,

      RocketReach

    • Initial Complaint

      Date:06/27/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have become aware that ************************* is hosting information about me on a profile that I cannot claim: *************************************************************** This profile is me. There is enough on there to confirm that, but it is not accurate, and I cannot claim it or request it be deleted through the available channels, because there is no email address actually associated with it (I checked to see if rocketreach has an email for that profile; they dont. There is no legitimate business reason for them to be hosting this information). This has caused real actual damage to me and my reputation and this damage is ongoing.

      Business Response

      Date: 06/27/2025

      Hi Hannah,
      Thank you for your message.
      I can confirm that we already received and processed your request yesterday, and your profile has been successfully removed from RocketReach. No further action is needed on your part.
      If you continue to see any cached versions of the page online, please note that it may take some time for external search engines like ****** to update their search results. This process happens automatically as part of their regular indexing cycle.
      If you have any other concerns, feel free to reach outwere happy to help.
      Best regards,

      Customer Answer

      Date: 06/28/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:06/25/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have requested my information be removed multiple times. Their only response is that the email address doesn't match their records. However, after telling them that of the 2 email addresses posted, one was an old job, and one was an old defunct server... they did not remove my data, but did remove the old job email address. This tells me that they did read it, recognize that was not accurate, and removed just that one piece. They do not have consent to use my information and it needs to be scrubbed from their database.************************************************************

      Business Response

      Date: 06/27/2025

      Dear ****,

      Re: Erasure Request

      We refer to your data deletion request, which has now successfully been actioned.

      As a result of the erasure, your personal data will automatically be removed from ****** Search as part of Googles regular updating process.

      Please do not hesitate to contact us if you have any questions. We invite you to raise any concerns with us first; but you also have the option to make a complaint to a competent public authority.

      Sincerely,
      RocketReach

      Customer Answer

      Date: 06/27/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, it should not be necessary to contact BBB to get anything done through your questionable company.

      Sincerely,

      **** ******

    • Initial Complaint

      Date:06/11/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My details are furnished by Rocket Reach and I never gave my consent. I have an email chain of 40+ mails where I am requesting them to delete my details as the details are coming up on ****** search. The email id for verification was from my previous company where I worked and I no longer work , I have explained this all to Rocket reach team several number of times on mail but they come up with one and one reply to provide the email id . I do not consent of publishing my info and hence please need your help to get this information deleted . Moreover I never provided my information to rocketreach and I dont consent this platform to use my platform any which way.Details:********** ******* Thanks

      Business Response

      Date: 06/12/2025

      Dear ********** *******,

      Re: Erasure Request

      We refer to your data deletion request, which has now successfully been actioned.

      As a result of the erasure, your personal data will automatically be removed from ****** Search as part of Googles regular updating process.

      Please do not hesitate to contact us if you have any questions. We invite you to raise any concerns with us first; but you also have the option to make a complaint to a competent public authority.

      Sincerely,
      RocketReach

      Customer Answer

      Date: 06/14/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, I do find result link displayed in search link although after clicking it the page shows error. I assume that ****** will remove it igrom future search results.. As of now I am only waiting for no results to show up to set it as find that this resolution is satisfactory to me.

       

      Rest all is good.

       

       

      Thank you 

      Sincerely,

      ********** T

    • Initial Complaint

      Date:05/16/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Refuse to delete my profile information despite submitting a profile removal request. Violates my data privacy rights

      Business Response

      Date: 05/19/2025

      Hello, 
       
      Re: Erasure Request
       
      After conducting a search using the information provided, we were unable to locate any personal data about you in our system.
       
      If you believe there is additional information that could assist us in locating the data you are referring to, please provide details such as:
       
      The email address or account associated with the data.
      Specific profile links/URLs that can help us locate this information on our site
      Any other identifying details that could narrow our search.


      We remain committed to addressing your concerns and invite you to share more information to assist us further. If you still have concerns, you are welcome to raise them directly with us. Alternatively, you may choose to escalate this matter to a competent public authority if you wish.
       
      Please dont hesitate to reach out if you have any questions or require further clarification.

      Customer Answer

      Date: 05/19/2025

       
      Complaint: 23339937

      As requested, the relevant account page that I would like to be deleted is here ************************************************************

      I have reached out to Rocketreach separately but they have ignored my requests and asked I use a non-existent email to claim my profile. As stated, this profile and its details are out of date and false, and I expect the whole profile to be deleted accordingly.

      Sincerely,

      *** *******

      Business Response

      Date: 05/28/2025

      Dear ***

      Re: Erasure Request

      We refer to your data deletion request, which has now successfully been actioned. 

      As a result of the erasure, your personal data will automatically be removed from ****** Search as part of Googles regular updating process as you can read here.

      Please do not hesitate to contact us if you have any questions. We invite you to raise any concerns with us first; but you also have the option to make a complaint to a competent public authority.

      Sincerely,

      RocketReach

      Customer Answer

      Date: 05/28/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *** *******

    • Initial Complaint

      Date:05/11/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This website illegally obtained my information and published publicly. I have asked them to remove my profile on 3 separate occasions and they have ignored my request. Do something

      Business Response

      Date: 05/12/2025

      Dear Terran, 

      Re: Erasure Request 

      We refer to your data deletion request, which has now successfully been actioned. 

      As a result of the erasure, your personal data will automatically be removed from ****** Search as part of Googles regular updating process as you can read here: *********************************************************************************************************************************************;

      Please do not hesitate to contact us if you have any questions. We invite you to raise any concerns with us first; but you also have the option to make a complaint to a competent public authority.

      Sincerely,

      RocketReach

    • Initial Complaint

      Date:05/09/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The website ********************************* has created a profile of me on their site, pulled from other sources that I did not create or authorize. When I attempt to request my profile be deleted, I do not receive the email link to complete it. Please delete the profile immediately: *********************************/*******-******-email_216376694

      Business Response

      Date: 05/12/2025

      Dear ****** ******,

      Re: Erasure Request

      We refer to your data deletion request, which has now successfully been actioned. 

      As a result of the erasure, your personal data will automatically be removed from ****** Search as part of Googles regular updating process.

      Please do not hesitate to contact us if you have any questions. We invite you to raise any concerns with us first; but you also have the option to make a complaint to a competent public authority.

      Sincerely,

      RocketReach

      Customer Answer

      Date: 05/16/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:05/05/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Approximately April 17 2025 I created a linkedin profile and within the next day Rocket reach had already stolen my picture and attached it to another ****** ******* Rocket Reach profile. I don't work at ********* and never have. This is why they should not engage in taking things without asking first. I would like my picture and any other information taken from my linked in profile to be deleted and RocketReach is not authorized to use or post any of my information for any purpose going forward.

      Business Response

      Date: 05/05/2025

      Hello ******

      Thank you for contacting RocketReach.

      I apologize for any inconvenience and am happy to assist you with this removal. We have successfully submitted the removal application to remove your Image from ******. This step reflects our commitment to respecting your privacy and adhering to data protection standards.

      Please be aware that while we have initiated the removal process, the final decision and action lie with ******. The review and removal process typically takes several days to a few weeks. We appreciate your patience during this time.

      You may periodically check ******'s search results to confirm the removal of the link. If, after approximately 30 days, the link is still visible and you have further concerns, please feel free to reach out to us for additional support.

      Also, you can expedite the process by submitting a request directly to ******, by following the steps outlined in the article below.

      How to Request a Profile Link/Image Removal From ******?

      I hope you found this information helpful. 

      Thank you,

      Customer Answer

      Date: 05/09/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  RocketReach is not authorized to share or sell any of my personal information including photo and social media profile information. Thank you BBB and RocketReach for your prompt attention to this matter.  

      Sincerely,

      ****** *****

    • Initial Complaint

      Date:04/25/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rocket Reach has taken my personal information, including my image, job history, and degree details, from linkedin / other job search site without my explicit permission and is displaying it on their platform. While I voluntarily shared this information on ******** or other job search site, I did not authorize Rocket Reach or any third party to access or use it. Ive tried removed my image and other details from ****** for privacy and safety reasons, but Rocket Reach continues to display my information, making it available to anyone who searches for it and allowing them to purchase it. I reached out to Rocket Reach, providing them with a screenshot from their site showing my personal information and requesting its removal. However, despite this evidence, they claimed they could not locate my profile and have refused to escalate the matter. After multiple follow-up emails, they have ignored my requests for resolution. It is rude to provide all the information in ****** search without my consent. Here is link that i have issue with displaying my details ***************************************************************************

      Business Response

      Date: 04/25/2025

      Dear Kannan, 
       
      Re: Erasure Request 
       
      We refer to your data deletion request, which has now successfully been actioned. 

      As a result of the erasure, your personal data will automatically be removed from ****** Search as part of ******s regular updating process as you can read here.

      Please do not hesitate to contact us if you have any questions. We invite you to raise any concerns with us first; but you also have the option to make a complaint to a competent public authority.

      Sincerely,
      RocketReach

      Customer Answer

      Date: 04/26/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ******************

    • Initial Complaint

      Date:04/23/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My personal information has been posted on this website. I've tried multiple times to have them remove it, but I never sent the link that the website claims it will send via email. Imperative that my personal information is taken down.

      Business Response

      Date: 04/29/2025

      Hello 

      Re: Erasure Request

      After conducting a search using the information provided, we were unable to locate any personal data about you in our system.

      If you believe there is additional information that could assist us in locating the data you are referring to, please provide details such as:

      The email address or account associated with the data.
      Specific profile links/URLs that can help us locate this information on our site
      Any other identifying details that could narrow our search.

      We remain committed to addressing your concerns and invite you to share more information to assist us further. If you still have concerns, you are welcome to raise them directly with us. Alternatively, you may choose to escalate this matter to a competent public authority if you wish.

      Please dont hesitate to reach out if you have any questions or require further clarification.

      Customer Answer

      Date: 04/30/2025

       
      Complaint: 23239435

      I am rejecting this response because there is evidence of my personal information on this site.

      *****************************************************************

      Sincerely,

      Sehyaabeah Mayu

      Business Response

      Date: 05/05/2025

      Hello 

      Re: Erasure Request 

      Thank you for providing the link that was not available in your original complain.  We refer to your data deletion request, which has now successfully been actioned. 

      As a result of the erasure, your personal data will automatically be removed from ****** Search as part of ******s regular updating process as you can read here.

      Please do not hesitate to contact us if you have any questions. We invite you to raise any concerns with us first; but you also have the option to make a complaint to a competent public authority.

      Sincerely,

      RocketReach

      Customer Answer

      Date: 05/06/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Sehyaabeah Mayu

    RocketReach LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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