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Business Profile

Marketing Consultant

RocketReach LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Consultant.

Complaints

This profile includes complaints for RocketReach LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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RocketReach LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 132 total complaints in the last 3 years.
    • 54 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/08/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I found my personal information (***********************************************************) scraped from LinkedIn without consent and it is posing a huge privacy risk for me. In fact, this result can be found via both my formal and preferred name! I have tried to reach out to their privacy concern email to no avail. I have also tried to claim (and take down) my profile but it's impossible due to inaccurate and outdated email addresses . I do not feel safe and am already going through a significant security breach from scammers. I would sincerely hope to have my information removed for my safety and privacy. Terrible business practices from Rocketreach.

      Business Response

      Date: 02/10/2023

      Hello ******,

      As requested, we have deleted your profile and all related data from our site. Going forward this information will no longer show in search results displayed on our site.

      Once a profile is deleted from our system the contact information is no longer visible, but it may take a search engine site such as Google.com **** days or longer to update their cache to remove the link. Once this update is done, your deleted RocketReach profile will no longer show up in search engine results.

      Thank you,

      RocketReach

      Customer Answer

      Date: 02/11/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:02/08/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is using and posting my information/credentials without my consent. They are using someone elses profile picture, email, and phone numbers. I do not wish to give them my personal information because they are going to use it without my consent.

      Business Response

      Date: 02/10/2023

      Hello *****,

      As requested, we have deleted your profile and all related data from our site. Going forward this information will no longer show in search results displayed on our site.

      Once a profile is deleted from our system the contact information is no longer visible, but it may take a search engine site such as Google.com **** days or longer to update their cache to remove the link. Once this update is done, your deleted RocketReach profile will no longer show up in search engine results. 

      Thank you,

      RocketReach

      Customer Answer

      Date: 02/28/2023

      Hello,

      The resolution was acceptable. 

      Thank you,

      *******************

    • Initial Complaint

      Date:01/12/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My personal contact information is being provided without my consent. There is a safety concern in addition to business risk.

      Business Response

      Date: 01/17/2023

      Hello *****,

      As requested, we have deleted your profile and all related data from our site. Going forward this information will no longer show in search results displayed on our site.

      Once a profile is deleted from our system the contact information is no longer visible, but it may take a search engine site such as Google.com 7-8 days or longer to update their cache to remove the link. Once this update is done, your deleted RocketReach profile will no longer show up in search engine results. 

      Thank you,

      RocketReach

    • Initial Complaint

      Date:12/13/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My personal information has been found on rocketreach.co and it is placing my personal safety at risk. I have attempted to remove the information via the request to remove the information as well as emailed the provider I do not feel safe due to this information being inaccurate and being stolen from previous sources that are no longer valid. I would like to have this information removed for safety purposes.

      Business Response

      Date: 12/13/2022

      Hey *******

      Thank you for contacting us.

      We are happy to get this request processed for you. Unfortunately, I was unable to locate a profile with the information provided in your request.

      In order for us to further assist you, please contact us with the *** of the profile you are referencing. 

      Thank you,

      RocketReach

    • Initial Complaint

      Date:11/19/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My personal information has been found on rocketreach.co and it is placing my personal safety at risk. I have attempted to remove the information via the request to remove the information as well as emailed the provider I do not feel safe due to this information being inaccurate and being stolen from previous sources that are no longer valid. I would like to have this information removed for safety purposes.

      Business Response

      Date: 11/22/2022

      Hello Tori,

      As requested, we have deleted your profile and all related data from our site. Going forward this information will no longer show in search results displayed on our site.

      Once a profile is deleted from our system the contact information is no longer visible, but it may take a search engine site such as Google.com 7-8 days or longer to update their cache to remove the link. Once this update is done, your deleted RocketReach profile will no longer show up in search engine results. 

      Thank you,

      RocketReach

      Customer Answer

      Date: 11/22/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please be advised, will be reviewing this information in an interval of a month to verify that information has been cleared from ****** cache. 

      Sincerely, ********* 

    • Initial Complaint

      Date:11/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a person looking to harm me and my family. They will be paroled soon. I've been asking Rocketreach to delete my information from their website. They have refused to do it, thereby placing us in danger.

      Business Response

      Date: 11/14/2022

      We have received your request and responded. Please check your email inbox for our response regarding your request. 

    • Initial Complaint

      Date:11/11/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company took my information without my consent and will not allow me to delete it without creating an account and agreeing to their TOS. https://rocketreach.co/***************************-email_50559653

      Business Response

      Date: 11/14/2022

      Hello *********************,

      As requested, we have deleted your profile and all related data from our site. Going forward this information will no longer show in search results displayed on our site.

      Once a profile is deleted from our system the contact information is no longer visible, but it may take a search engine site such as Google.com 7-8 weeks or longer to update their cache to remove the link. Once this update is done, your deleted RocketReach profile will no longer show ** in search engine results.
      Thank you,

       

      RocketReach

      Customer Answer

      Date: 11/16/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you very much for your assistance with this matter.


      Sincerely,

      *********************

    • Initial Complaint

      Date:09/06/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business appears to have my cell phone number on their site and my information is being used to offer people jobs that are not real on behalf of my name and my company name, ThriftBooks. We are aware of at least 8 people that have been offered jobs and at least one person who has lost almost $2,000.

      Business Response

      Date: 09/07/2022

      Hello *******,

      As requested, we have deleted your profile and all related data from our site. Going forward this information will no longer show in search results displayed on our site.

      Once a profile is deleted from our system the contact information is no longer visible, but it may take a search engine site such as Google.com 7-8 weeks or longer to update their cache to remove the link. Once this update is done, your deleted RocketReach profile will no longer show ** in search engine results. 

      Additionally, please note that RocketReach does not offer jobs and does not accept payments for anything other than the services outlined on our site. We are an online contact database used by enterprises for various data provider needs.

      Thank you,

      RocketReach

      Customer Answer

      Date: 09/07/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:08/21/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rocket Reach stole my info from LinkedIn and is now offering it for sale. Since my info has been posted, I have been inundated with spam emails. I want my profile and all information removed ASAP from the Rocket Reach site.

      Business Response

      Date: 08/22/2022

      Hello *****,

      As requested, we have deleted your profile and all related data from our site. Going forward this information will no longer show in search results displayed on our site.

      Once a profile is deleted from our system the contact information is no longer visible, but it may take a search engine site such as Google.com **** business days or longer to update their cache to remove the link. Once this update is done, your deleted RocketReach profile will no longer show ** in search engine results. 

      Thank you,

      RocketReach

      Customer Answer

      Date: 08/24/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.HOWEVER, I will be checking Rocket Reach website in a month and then periodically after that to be sure that my profile has permanently been deleted.



      Sincerely,

      ***************************

    • Initial Complaint

      Date:08/10/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rocket Reach is violating privacy laws. The 'opt out' portion of the website only allows you to add an email address that THEY recognize. If you are no longer employed with a certain employer, or, do not wish to have your information on their site, you are unable to remove your profile from being displayed on their site if the email address does not match what they have on file. In this instance, the email address that they require that I use for verification is that of my former employer, thus, not allowing me to 'opt out' as is my legal right.

      Business Response

      Date: 08/16/2022

      Hello Natalie,

      I apologize that you had trouble claiming your profile via our site. We do offer additional ways for individuals to request to opt out such as via email to ********************************* should they have trouble doing it themselves. 

      As requested, I can confirm that your profile has been removed.

      Thank you,

      RocketReach

      Customer Answer

      Date: 08/17/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find, that at this time, this resolution is satisfactory to me.


      Sincerely,

      *******************************

    RocketReach LLC is NOT a BBB Accredited Business.

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