Reviews

This profile includes reviews for Sprint Now Part of T-Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Sprint Now Part of T-Mobile has 3409 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Sprint Now Part of T-Mobile

  12920 SE 38th St Bellevue, WA 98006-1350

• 

  Sprint Now Part of T-Mobile

  6391 Sprint Parkway Overland Park, KS 66251

• 

  Sprint Now Part of T-Mobile

  2506 Crossing Cir Ste C Traverse City, MI 49684-7955

• 

  Sprint Now Part of T-Mobile

  510 S Clinton St Grand Ledge, MI 48837-2296

• 

  Sprint Now Part of T-Mobile

  1886 14th Ave Vero Beach, FL 32960-0620

Review Details

• Review fromKaren M

  Date: 02/22/2024

  1 star
  I upgraded my daughters phone with a customer service rep over the phone. Placed the order, payment made, shipping address confirmed. 2/18/2024. The order was shipped the next day.On 2/20 the first attempt was made for delivery. Again 2/21 2nd attempt made. 2/22 third and final attempt made to deliver phone and internet router. After the 2nd attempt I went online to *** to change delivery date but there was a $11.99 charge which I refused to pay. My issue is this, when my address was verified, why wasn't I told a signature of someone 21 and older would be required? If I had been told, I would've had the phone sent to my job. The day of the last attempt, I moved a patient in my schedule so I could leave work early to try to catch *** and still didn't make it home in time. When I called mobile today to resolve the issue, I was told my money would be refunded within 30 days and it is suggested to go into a mobile store to buy the phone. ARE YOU KIDDING ME?! I said can't you contact my local store to see if they have the phone? It's already been paid for. The response was my hands are tied. I have been with SPRINT now ******** for 22 years and this is the resolution I get? Spend more money util I get my refund. What if I am not able to do so? This is unacceptable.

• Review fromDebra C

  Date: 02/14/2024

  1 star
  Terrible! Bad ***************** their modem would not work with my older computer. They gave me 14 days to return the modem within that time frame, which I did, and they would not charge me. They INSIST on charging me $50.00 because I cannot provide a 7-digit PIN. What PIN? I refuse to pay them anything. They should have asked me for my computer's make, model, and year. They would have realized that their modem would not be compatible if they had. And I would not be in this position of owing $50.00 for something that does not work.

• Review fromMarisha M

  Date: 02/11/2024

  1 star
  You can chat with a ******** representative and they can promise you anything but when you go into the store there are no records of the conversation on the account and all they say is Im sorry. I also turned in a WiFi box and they kept charging me. Only gave one star because I couldnt give no stars. They cant tract chats.

• Review fromAndrew I

  Date: 02/09/2024

  1 star
  Service was good while I had sprint and then noticed a few minor changes once ******** stepped in. I have since switched carriers and have paid off all remaining balances on my plan and phone so I can transfer my phone and number to my new provider. The day of the switch I was told I need to wait 72 hours for the phone to be unlocked, okay I understand that. After 5 days the phone was still locked so I needed to purchase a new one, which I wasnt expecting to do. I then called ******** again and was told its in the process and another 72 hours was needed. So I waited again and had sent the old phone to a third party for purchase in hopes it would be unlocked by the time it arrive. This all happened on 12-30-23 and is still continuing today 2-9-24. I have called several times and keep getting the run around about unlocking the phone. At this point I have been promised 3 times it would be unlocked within 72 hours, well its been nearly 50 days. I own a phone that I can do nothing with because ******** isnt unlocking the **** number and the payment contract and I have receipts showing proof of payment and all their conversations with me are recorded proving that as all. ******** is basically stealing my personal property which has no more connection to them as a company. Its making me select at least one star for a review but they deserve none for customer service

• Review fromGREG G

  Date: 02/08/2024

  1 star
  I HAVE CALLED TO COMPLAIN ABOUT MY CELL SERVICE IN SEVERAL AREAS. I ASKED TO BE OUT OF MY CONTRACT THEY SAID SORRY. PAY OUT YOUR CONTRACT AND YOU CAN LEAVE. IT IS SAD BECAUSE THEY SAY THEY ARE THE BEST THEY ARE THE FASTEST THEY HAVE THE MOST COVERAGE. THEY HAVE GONE DOWN HILL THE LAST COUPLE YEARS .

• Review fromJ. S

  Date: 02/07/2024

  1 star
  I signed up for their "free" wireless service, the guy who signed me up said I had 25 gigs of data but I could update to unlimited if I called so I did immediately. The guy who answered told me to call back in 7 days then I should be upgraded and not to worry because I had 25 gigs of data, I did that then ran out of data after 6 gigs.I called to find out why I ran out after 6 gigs and the woman who answered started yelling at me. I asked her not to yell at me as I was being calm with her, she apologized then started yelling at me again, as if I did something wrong for asking a question then she pretty much cut me off when I again asked her not to yell at me, told me to wait 4 more days and hung up on me so hard I didn't get a chance to do their after call survey.WORST CUSTOMER SERVICE EVER!!!!

• Review fromAlex M

  Date: 02/06/2024

  1 star
  Worst service. Most unethical.They offer no service.You can't even cancel in person.All lies. All manner of b.s.Uno should get fired.

• Review fromDelilah M

  Date: 02/02/2024

  1 star
  ***** insurance is robbery They also hang up on you keep you on hold a long time and don't record everything u say in account notes

• Review fromAner H

  Date: 01/28/2024

  1 star
  ******** its just a bad company Ive been with them since ever I remember having phone. Always providing bad customer service and dont even care about customer service. Wouldnt recommend for anyone. Good luck

• Review fromRobert F

  Date: 01/25/2024

  1 star
  On 1/15/2024 myself, my wife and my daughter visited this store to upgrade our phones. While there everything went good. A week later I logged into my tmobile account to check exactly how much my bill was going to increase monthly. While doing so I noticed that there where 2 new lines added to my account. The store manager ************************* was the employee that set up the new phones for us. ************************* was also the individual that added 2 new lines for virtual internet sim cards using my digital signature with my authorization. When I approached **** with this issue he stated that it was some kind of bundle deal. There was no bundle ever discussed. When I asked him what this so called bundle was going to do for me or how it would save me anything. He stated that it would save me anything. All he would say is that he will not openly admit to anything, but also didn't deny the fact he attempted to open these without my knowledge. FRAUD!!!!! I recommend finding a ******** corporate location instead of a authorized retailer.