Reviews

This profile includes reviews for Sprint Now Part of T-Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sprint Now Part of T-Mobile has 3409 locations, listed below.

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  Sprint Now Part of T-Mobile

  12920 SE 38th St Bellevue, WA 98006-1350

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  Sprint Now Part of T-Mobile

  6391 Sprint Parkway Overland Park, KS 66251

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  Sprint Now Part of T-Mobile

  2506 Crossing Cir Ste C Traverse City, MI 49684-7955

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  Sprint Now Part of T-Mobile

  510 S Clinton St Grand Ledge, MI 48837-2296

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  Sprint Now Part of T-Mobile

  1886 14th Ave Vero Beach, FL 32960-0620

Review Details

• Review fromAnthony V

  Date: 01/25/2024

  1 star
  ABSOLUTELY AWFUL, INCOMPETENT, AND EGREGIOUS COMPANY! When I had an issue, all they did was tell me they've already done the best that they could do, and they told me they WOULD NOT be helping me any further! I've been told a multitude of contradictory things, and not one supervisor has done ANYTHING to assist me.

• Review fromLIliana Y

  Date: 01/23/2024

  1 star
  Thieves. They stole money from me. Last July - August 2023, I requested a new line and a new phone, I got it in ************ **. The seller offered me a promotion that by purchasing a line I could have an additional number for free. For the line I used, they have charged me $10 for services each month and I didn't know what it was. For the free line that I have never used, they have charged me as if I were using it and never even activated it. I made the claim last September (2023) and they told me that they were going to refund my money, today, January 23, they never did. I called to complain and asked for a refund of the $10 for both lines and the answer was that those $10 were charged for the right to have the promotion. I also asked for a refund of what they charged me for the FREE line but they responded that since I am complaining very late, that is, a lot of time has passed and for this reason they would only refund me $100 and not the $318.14 that I paid them for his mistake. Very dissatisfied. Please note that TMobil Sprint ignored my previous complaint, from three months ago.

• Review fromMichele W

  Date: 01/23/2024

  1 star
  Please be very careful at the ******** in *********, **. In December, my 80-year-old mother and I went in to get a wi-fi box and was told that my mom qualifies for a new phone and a $30 wi-fi box. We were supposed to get 4 lines for $100 and a $30 Wi-Fi box. Later we find out that my mom is being charged monthly for a phone which she never asked for and the Wi-Fi box was actually $50. We called customer care and was told that we had received the wrong phone, and this is why we were being charged. We were told to go back to the store to get the free phone. The assistant manager was very rude from the start when we entered the store. She reported that there was nothing she could do and that we had to call customer care. I advised that we were told to come to the store to get this straightened out. She became upset because she thought she was going on a break and now had to deal with this problem. The assistant manager berated her salesperson who had taken care of us in December. She told her that she and other employees needed to stop using promotion codes that are not current. I must mention that he salesperson who took care of us had called her manager who gave her the code to use for this deal. Unfortunately, that manager had been let go. There was also another older woman in the store who said they had done the same thing to her and she was paying for a phone she did not want! T

• Review fromSandra B

  Date: 01/20/2024

  1 star
  Wish I could give ZERO stars! Said they were sending my new phone. That was 24 days ago! TWICE I called for the status. Two different reps said phone was sent out & I'd receive it any day now. Still, no phone. Spoke to another rep. who said they weren't sending a phone. I asked for supervisor. Waited on hold for 35 minutes then got disconnected. Called again finally got supervisor. After a long time on hold again....I spoke to a supervisor who told me that I would have to PAY for a phone. The phone that I presently have of theirs, stopped working after 2 or 3 months. It wouldn't power on, even with tech support! So, I have to PAY for another phone! This is MY fault???? They also said that this phone is no longer under warranty! Damn! The phone is only 2 or 3 months old! I've never heard of a warranty that covered such a short amount of time! I am disabled with *****, RA, and diabetes, and this was my only phone. I wonder what happens if I have an emergency? Do I CRAWL to a neighbors house??? Thanks Assurance Wireless! So much for being able to depend on your s*** phones and even shittier service!

• Review fromleonardo b

  Date: 01/19/2024

  1 star
  The company is engaged in deceptive practices, it has randomly added 3 routers to my account ... one of which I was charged for when I closed an account. That account now shows as a 'write off' and can potentially can show on my credit report for failure to return equipment that was never needed, ordered or received. When I was made aware of this situation I was informed that since it has gone to 'write off' status they are unable to correct this. Going to file an FCC complaint, I cant file a Better Business Complaint because tmobile refunded the money to me, however they refuse to fix the issue of the collections referral and showing my account as a 'write off' ...

• Review fromYingqing S

  Date: 01/15/2024

  2 stars
  In Last June, I called ******** asking the international travel data plan. The sale person on the pone told me there was promotion for ******* Tablet Galaxy Tab A7 Lite Since I am the ******** customer since 2015. I can get a free ******* Tablet Galaxy Tab A7 Lite. I will only pay the service fee for 5$ /month. I asked specifically abut the return and refund policy sine I will be our of *** for more than 3 month and can not return the tablet if it did not work. The sale person told me there is no time limit, as long as I return the tablet to local ******** store and cancel the service, the service will stopped and I do not need pay anything. However, on Sep 2023 when I can back from International trip and visited the ******** ********* Mera Mesa store, I spent over 3 hrs there tried to cancel the service. I was told that I have to pay $200 for the tablet which was never be able to use since I got it due to extremely slow speed ( I paid over $100 for the service instead) . Finally, I have to pay the whole price. The store manager *********************** is very helpful and helped me to get $49.99. But I still paid $155.25 even I returned the tablet which is in original perfect condition. Till today, over 3 months passed, I still did not receive the $155,25 refund even though I returned the tablet on Sep 29th. I was so frustrated by this troubled event. I paid over $100 service and end up no use it at all and just 3 hours stay in the local ******** store to terminate the service and return the tablet. I felt that I was cheated by ******** sale person through Telephone. I will never trust any ******** promotion by the sales person on telephone any more and tel my friends never take the deal with T-***** telephone sales person .

• Review fromCasey G

  Date: 01/14/2024

  1 star
  I added a line for my brother in law he was getting charged for his previous line even though we transferred phone numbers did not educate us and assume for us to pay for both loans this company is a rip off I was on the phone with an hour they refused to come up with a solution for my problem and said they need to do an investigation in order to solve the issue. Ive been with this company for over 8 years you would think that would mean something BUT ALL THEY CARE ABOUT IS MONEY absolutely rediculous.

• Review fromJasmine F

  Date: 01/08/2024

  1 star
  I have been paying for insurance for 19 years and the one time a file a claim there's nobody to fix my cell phone in my area and it took over 10 months for them to help me fix the issue. How can they charger me for a service they can't provide. This is very unfair and false advertising.

• Review fromJayy W

  Date: 12/31/2023

  1 star
  I would give it 0 stars if I could but I cant these people do nothing but lie under their teeth thinking that we are too dumb to call them out on it, whenever they tell you they document the call its a lie cause it gives them a chance to not have to do what they said they were going to do. For instance I have overpaid on my account and I asked for the money back and their trying to tell me that I never overpaid and wont give me the money back then had the nerve to ask me when overpayment started and proceeding to tell me well you should know etc etc. Im so done with ******** Im going to be calling back and giving them a piece of my mind and at the end of that call I will have my money back in my account

• Review fromDebra W

  Date: 12/31/2023

  1 star
  I upgraded my phone in March and was offered a FREE Galaxy watch with a monthly fee of $10.00 which i decided to try, wasn''t my thing and tried to return but each time the sprint/t mobile computer was down. Tried to cancel over the phone and was informed to contact the customer service and they would send me a box to return the watch in then it could be canceled. I did so and they told my i would need to finish paying off the watch. Apparently, they combined the watch with my phone and i have been paying for it all along. sounds like a good class action suit to me