Reviews

This profile includes reviews for Sprint Now Part of T-Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sprint Now Part of T-Mobile has 3409 locations, listed below.

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  Sprint Now Part of T-Mobile

  12920 SE 38th St Bellevue, WA 98006-1350

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  Sprint Now Part of T-Mobile

  616 N University Dr Ste D8 Pembroke Pnes, FL 33024-6731

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  Sprint Now Part of T-Mobile

  6010 Johnson Dr Ste A Pleasanton, CA 94588-3313

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  Sprint Now Part of T-Mobile

  27011 Mcbean Pkwy Ste 103 Santa Clarita, CA 91355-5148

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  Sprint Now Part of T-Mobile

  1316 N Azusa Ave Ste B Covina, CA 91722-1259

Review Details

• Review fromCourtney G

  Date: 07/26/2022

  1 star
  Horrible service, horrible tech support and no we have to pay over 2grand to take our numbers to another service. Have been on the phone more then 5 times trying to figure out issues with service.We have been with them for a month. My husband is a firefighter and his phone service would go completely out when at work. If he was unable to get ahold of back up, considering he is is a leadership position,and he couldn't and it would be on T-Mobiles head. Employees at the store located in Lagrange,** are not trained to understand or troubleshoot problems. And today (7/26/22) the manager who is the only one who has a clue at all( still not helpful) is not there today. Because of the ************** rules we can't port out until the balance on the phones is paid in full b/c there rules state 30 days and contract states 60 days if we had not bought in store.

• Review fromSherry D

  Date: 07/23/2022

  1 star
  They have been overturning me and not returning my money I called to let them know that they were overcharging me and they will not return my money

• Review fromtraci c

  Date: 07/22/2022

  1 star
  This company is very unprofessional and decieving on all levels. I was never given a receipt nor told about restocking fees of ****** if you decide you hate their service. They canceled the account before i could port it over.

• Review fromCassaundra T.

  Date: 07/21/2022

  1 star
  I did not activate my phone and Im glad I didnt. They swiped my ACP credit from my internet provider without me even starting service. I had to call *************************** internet company and have to wait 24-48hrs for it to be back on my account. Worst part? Their customer service talks down to you well you should have read the fine print you advertise yourself as a free government cell phone & plan. I didnt even activate the service and I have a mess to clean up.

• Review fromJennilyn D

  Date: 07/21/2022

  1 star
  I'm a former Sprint customer who migrated to **********************. There are too many issues to write into this review. Our latest problem is our last two payments apparently went to Sprint. Tmobile and Sprint will not deal with each other. We're waiting for Sprint to send us our money back so we can give it to Tmobile. They've shut our phones off twice while trying to correct this issue. Two days ago a supervisor with Tmobile helped us and said the problem has been resolved. This morning we're getting phone calls AGAIN that they're shutting our phones off for non-payment. But they have the money already! Never have we ever experienced so much frustration and incompetence with a company. As soon as we're able we'll be switching to a different company. We've been with nextel, Sprint and now Tmobile for 16 1/2 years. When you hire cheap labor who aren't capable of doing their job this is the result. WORST COMPANY EVER!!!

• Review fromS. Smith

  Date: 07/20/2022

  1 star
  My complaints are similar to the other ones that Im seeing.Ive been a customer for 4 years and Ive been going through the same things. First off DO NOT SIGN UP FOR AUTOPAY. Sprint/t-mobile starts to attach charges that I know nothing about,resulting in my **** being $110 over charged. Thank God I pay attention to my **** before autopay was taken out. However, when I contact sprint about the charges,they have no explanation as to how they got there. After being on the phone with sprint for 1hr 19min with them, they credited my account for the unexplained fees.BUT EVERY MONTH since Ive signed up for autopay these charges keep returning to my ****,resulting in me repeating the over 1hr phone call process to have these charges removed. I advise anyone who is stuck in a sprint/T-Mobile contract like myself, to pay attention to your phone bills/statements especially if youve signed up for for autopay.

• Review fromLisa M

  Date: 07/19/2022

  1 star
  I had purchased a phone from Sprint/Tmobile and was sent a defective phone. I had to send this phone back because it was defective and received a replacement phone. On both phones I was charged the taxes for the phones. I was told I would receive the refund on the taxes for the phone returned. I never received my refund and they did receive their phone. I called in many times and was only given the run around. When I was told they would call me back to help fix the problem, I never received the call. Lies and manipulation is never good for any business. I do expect to get my money back.

• Review fromJerrica D

  Date: 07/19/2022

  1 star
  If I could give zero stars I WOULD. This company is a joke they LIE, and make changes to consumers accounts with our acknowledgment. I sat on the phone with customer for over two hours while I was in the store ************ agent assisted me didnt have any regards to my situation wasnt actively listening wasted 4 hours of my valuable time. This company is a joke.

• Review fromOndrea W

  Date: 07/18/2022

  1 star
  Still billing me after going to store and call 3 times to close my account. I paid the phone off and it been broken since October. They are still billing when I was told my account was closed.

• Review fromK S

  Date: 07/18/2022

  1 star
  I am only rating a one because I know that the people at Sprint, now a part of ********* that helped me deserve credit for listening to me rant about this... Whoever helped me in ******* is the person I have issue with.I am writing this review because I was completely lied to by the original representative at Sprint, now a part of ********* Originally, I was persuaded to upgrade to a new phone for "free." They were supposed to apply an amount up to $800.00 to the new phone and take my old phone, that phone was in perfect condition. Great deal, right? Nope!! The scam is that they put you on a contract for 30 months; the contract was not mentioned to me, at all. I asked her several times, if the phone was paid off she said "yes." But I was never told that they would **** me for the next 30 months and charge for the "equipment." WHAT KIND OF SCAM IS THAT? This was in *******. In June they changed the charges and I didn't notice because I auto pay. This last week I noticed and called. Why someone agree to a new contract for 30 months and they "paid" for a new phone and gave their old phone? I am a responsible person who would have never agreed to that. And I got a IPhone Watch because they said it was free due to a promotion... NOT. I am livid. Today I paid the phone off which means that they got my old phone and I ended up paying $800.00 +. This is not right!! I thought I owned the phone outright after paying an additional $200 + for the Iphone 13 Pro. Basically, I let someone talk me into something I didn't need and my other phone has probably been sold by them....