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Business Profile

Pillows

Clone Products LLC

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/09/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    NEVER, EVER purchase from Clone Pillow. Absolutely horrible customer service. Horrible. I place my order on January 16th, 2023 and contacted them the very next day to see if I could exchange the pillow case color with a different one. I never heard back. When I still hadn't heard anything about the pillow being shipped, I contacted them again on January 27th. When I still didn't hear anything, I filed a grievance with PayPal to get my $165 refunded. The next day I heard from Clone Pillow letting me know the pillow case had been exchanged and asked me if I'd like to cancel the order. If not, the pillow would be shipped by February 1st. I should have taken that opportunity to cancel, but didn't. Fast forward to February 7th when the pillow finally shipped, but with the original pillow case color. I contacted them again after seeing this and, surprisingly, heard nothing back. This is for order number ***** and tracking number **********************. Again, I repeat, NEVER, EVER order from Clone Pillow. I'll return the pillow when I get it and if Clone Pillow does not respect this return, will get my money back through PayPal.

  • Initial Complaint

    Date:02/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a clone pillow and pillow case on January 16th and paid exactly ******. The website and confirmation email said to allow 1-2 business days for shipping for them to package my order before it ships. That email also instructed me to download the Shop app to track my order. Today is February 6th and I have yet to receive an email or the product in the mail. The shop app still says that my order has only been placed. My order number is *****.

  • Initial Complaint

    Date:02/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the clone pillow on 1-23-2023 and have not received the pillow or any shipping information. I paid $138 and have emailed the company with no response. If they cannot deliver the pillow, I would like a full refund!

  • Initial Complaint

    Date:02/06/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from this business a month ago and I have reached out to the company numerous times concerning no updates on shipping or movement on the products and I have gotten zero response. The website states the order will be here in 3-6 days, it has been a month and now I am concerned I will never be receiving these products. I wish I could either get the products or simply get a refund.

  • Initial Complaint

    Date:02/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Clone pillow took my money and never sent a product. They have blocked my email and ******** accounts so I cannot contact them. I tried with another email account and they blocked that one as well. This company is a scammer company that stole my money.Details: ***************** SP CLONE PILLOW *************************** Card#**** Date: 1/18/2023 Amount: *******

  • Initial Complaint

    Date:02/03/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/11/23 I purchased a Clone Pillow order #***** for $128 from *********************************************. Email confirmation states to allow 1-2 business days to package the order before it ships. I did not receive an email with a shipping update until 1/19/23 after I emailed customer service the same day. I was told by **** that they sold out, restocking and that my pillow would ship the latest 1/25. My credit card was charged $128 on 1/25 even though the pillow did not ship. 1/25 I emailed customer support again and was told by ****, again, 1/27 that my order would ship by 1/31. I agreed to wait on the delay again. The pillow did not ship by 1/31. I have sent 2 emails to customer service, emailed them on their site and even sent a message to them via Instagram stating I want the order cancelled and refunded. I called the number on the site but was not able to talk to anyone; I was only connected to 2 voicemails that state you can contact corporate or send them an email and wait for a reply up to72 hours. I just want my money refunded.

    Customer Answer

    Date: 03/03/2023

    Hello: I'm confirming that my case ##******** can be closed since Clone Pillow finally delivered the product I ordered on Feb 16. Thank you.

  • Initial Complaint

    Date:02/03/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im in ****** and they dont ship there. I tried to find a solution by using a third party to ship into ******. I placed the order and only found out after how much it would actually cost to bring the pillow into ******. This part is no fault of the merchant as they have nothing to do with the 3rd party shipper I was going to use. I contacted Clone within a day of placing the order asking to cancel to order. I didnt hear from them right away and had to send a second email a few days later. They finally responded saying that they would be happy to cancel the order. I sent them another email a day or so later asking for confirmation of the cancellation and refund. I have in fact emailed them 4 times about this now and they have yet to reply and refund back the purchase for the cancelled order. Ive tried calling the phone number I found for them, but it just has an automated message to send an email.

  • Initial Complaint

    Date:02/02/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased their product on 1/14/2023. I received and order confirmation that it would ship within 1-2 business days. It is now 2/2/2023 and I haven't received any notification of shipment.I reached out to customer support on 1/31/2023 and haven't yet heard a response. I'll wait 1 more week before calling my credit card company to dispute the charge.

  • Initial Complaint

    Date:01/27/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase on 01/12/23 with standard shipping, 3-6 days. I sent an email to clonepillows.com on 1/19/23, per the order confirmation, requesting an update on the order. I received emails on 1/20, 1/21, and 1/22 stating the message was undeliverable because the domain clonepillows.com could not be found. I replied to the order email ************************************************ on 1/23 and received no response. On 1/26 I chose to Contact Clone Pillow via Shop App and sent another email to ************************************************ and received no response.

  • Initial Complaint

    Date:01/25/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No status reports after placing online order such as "order has been filled and is being shipped". No response to multiple email and website requests for status. No customer service phone number provided.

Clone Products LLC is NOT a BBB Accredited Business.

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