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Business Profile

Pillows

Clone Products LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pillows.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered the Clone pillow product and cover weeks ago and have not heard anything from them, have not received my product, and have not received any response from customer service or instagram account after multiple messages. This business feels shady and I am going to protest the credit card charge because I don't think my product is going to show up.

  • Initial Complaint

    Date:01/11/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Despite sending multiple emails, I cannot get in touch with the to initiate a return of the product. They do not respond to phone calls.

    Business Response

    Date: 01/11/2023

    Hi ****, unfortunately we do not accept open returns per our return policy. If you have a return that is unopened please email ************************************************ and I'd be happy to help you. 

    Customer Answer

    Date: 01/12/2023

     
    Complaint: 18723525

    I am rejecting this response because: I have tried numerous times to contact the business both via phone and email, and received no response. The item is unopened so pursuant to the companys policy should be returnable, but I need return shipping information. 

    Thank you. 

    Sincerely,

    ***********************

  • Initial Complaint

    Date:01/11/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered item 3/15/22 and never received and cant get a response.

    Business Response

    Date: 01/11/2023

    Hi ********, I apologize for your order not being delivered to you. I have looked into it and it looks like it was returned to our warehouse by the carrier. I would love to resend the items to you. Please let me know if this is the resolution you would like. You can email at ************************************************ and we will be prompt to help you! Thanks so much for your patience

  • Initial Complaint

    Date:01/03/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order ***** was delivered in 12/17/2022 and the space grey pillow case that i paid for was not included in the shipment. I have emailed 3 separate times and still no answer.

    Business Response

    Date: 01/10/2023

    Our shipping facility missed this item "space grey pillowcase" that was meant to be in the order, this mistake has been corrected and a new pillowcase has shipped out. Thank you so much for your patience with this mistake. VIA USPS tracking Tracking Number:
    ********************** 

    Customer Answer

    Date: 01/11/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** ***

  • Initial Complaint

    Date:12/07/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Clone pillow is not to my liking. I've tried to contact Clone to no avail. Zero response for complaints or returns.

    Business Response

    Date: 01/10/2023

    Hello, unfortunately we do not accept opened returns at this time. As stated on our websites return policy. We do offer a 5 year warranty for certain wear and tear on the product or broken zippers. We are happy to offer replacements. Please do reach out at ************************************************ for any other questions about your Clone Pillow that we may be able to help answer in order for you to enjoy your product   

Clone Products LLC is NOT a BBB Accredited Business.

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