Complaints
This profile includes complaints for Sono Bello's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 622 total complaints in the last 3 years.
- 193 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/25/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had the lipo 360 with ABEX procedure at the Beverly Hills location in June 2024 paying $17,889.88. This amount included the outer thigh but it was not done and as I did not need it, that being said I didn't notice the charge until now. My stomach is mutilated, protruding upper stomach, wrinkled mid -section , hanging skin on side of belly button and hanging skin on my arms and inner thighs. I also have keloids in the scare area of the lower stomach. I would have rather kept the fat. They have declined to help me fix it and are offering me $4k to release them from all liability. Although all the fat is gone, my skin looks worst than before, its so humiliating.
Business Response
Date: 07/06/2025
Thank you for contacting Sono Bello. Our Patient Relations Manager has been in contact with Ms. ********** and have reached a resolution. We ask that if she has any further questions or concerns that she please contact her.
Best,
Sono Bello
Customer Answer
Date: 07/06/2025
Better Business Bureau - PLEASE DO NOT POST MY NAME
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ****************Initial Complaint
Date:06/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have never purchased anything from this company and I have never heard of this company before. However, I keep receiving several emails from this company every day in the past 6 months. No matter how many times I block them or report the mails to junk mail. Their mails just keep coming in.Business Response
Date: 07/01/2025
Thank you for contacting Sono Bello. Talun Yang has been removed from our marketing list.
Best,
Sono Bello
Customer Answer
Date: 07/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23503638, and find that this resolution is satisfactory to me.
Sincerely,
Talun YangInitial Complaint
Date:06/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a consult on 4/11/25 with Sono Bello for liposuction and Abex. I paid the full amount of $13,750.00 that day because I was so excited. Scheduled surgery for 4/40/25. Had pre-op appointment on 4/18/25 with surgeon, Dr ******* He refused to perform the procedure due to my family history of blood clots. He canceled surgery so I asked do I need to do anything that day to get a refund and I was told know that it will be taken care of. I spoke with Danni, who was my consultant, and she assured me that I would receive a full refund since the doctor canceled the surgery. She and I have had several phones and texts back and forth concerning the refund. She has assured me time and time again that the refund has moved through the proper channels and I would receive it any day. I have contacted my credit card company and they are working on getting the refund also. Next stepcontact an attorneyfor my refund plus damages. I highly recommend that no one falls for what they claim. Go somewhere else.Customer Answer
Date: 06/10/2025
AUTHORIZATION FOR RELEASE OF HEALTH INFORMATION TO THE BETTER BUSINESS BUREAU
To: Sono Bello
I, ****** ******, authorize:
My health care providers and health insurance plans, including my insurance carrier or HMO, to release to Better Business Bureau (BBB) any medical, payment or insurance records related to the complaint I filed with BBB so that BBB, at my request, may assist in the resolution of my complaint;
BBB to use or disclose any medical, payment or insurance records related to my complaint to my health care providers and health insurance plans to the extent necessary to assist in the resolution of my complaint; and BBB to use the information about my experience for research on industry marketplace practices. The research may lead to the publication of aggregate and demographic data but will not result in the reporting or publication of any protected health information.
I understand that:
BBB may re-disclose the information it receives and thus HIPAA or state law may no longer protect this information; I may revoke this authorization by giving written notice to BBB; if I revoke this authorization, then BBB will no longer be able to proceed with its efforts to assist me in resolving my complaint; the authorization to disclose or use my information for non-research purposes expires upon the closing of my complaint; a photocopy or facsimile of this authorization will be valid; and my health care provider and health insurance plan may not condition treatment, payment, enrollment or eligibility for benefits on my signing of this authorization.
Yes, I understand and Authorize - Insert your name here: ____________________________ Date: ____________
Relationship to Patient:_________________________
(If the person signing the release is not the patient, please state the relationship to the patient)
PLEASE NOTE: All complainants 18 years or older must sign this authorization, unless they have a guardian, personal representative or are incapacitated. If so, the signer must submit written proof of his/her authority to act for the complainant. A parent or guardian must sign on behalf of a minor, except for an emancipated minor or where law allows a person under 18 to consent to health care treatment without the consent of a parent or guardian.Customer Answer
Date: 06/18/2025
AUTHORIZATION FOR RELEASE OF HEALTH INFORMATION TO THE BETTER BUSINESS BUREAU (ID *********
The **************** Portability and Accountability Act (HIPAA) and certain state laws require all health care providers and health insurance plans to maintain the confidentiality of protected patient health information. Accordingly, to assist you in resolving your complaint, we need written authorization and signature below.
To: Sono Bello
I authorize:
My health care providers and health insurance plans, including my insurance carrier or HMO, to release to Better Business Bureau (BBB) any medical, payment or insurance records related to the complaint I filed with BBB so that BBB, at my request, may assist in the resolution of my complaint;
BBB to use or disclose any medical, payment or insurance records related to my complaint to my health care providers and health insurance plans to the extent necessary to assist in the resolution of my complaint; and
BBB to use the information about my experience for research on industry marketplace practices. The research may lead to the publication of aggregate and demographic data but will not result in the reporting or publication of any protected health information.
I understand that:
BBB may re-disclose the information it receives and thus HIPAA or state law may no longer protect this information;
I may revoke this authorization by giving written notice to BBB;
if I revoke this authorization, then BBB will no longer be able to proceed with its efforts to assist me in resolving my complaint;
the authorization to disclose or use my information for non-research purposes expires upon the closing of my complaint;
a photocopy or facsimile of this authorization will be valid; and
my health care provider and health insurance plan may not condition treatment, payment, enrollment or eligibility for benefits on my signing of this authorization.
Yes, I understand & Consent - Insert Your Name here:_Kelton Harvey_______ Date:__6/13/25_______________
The information you provided to BBB will not be included in the company's Business Profile but will remain in BBB files for the next 3 years to assist in assessing the overall performance of the business. Alternatively, should you desire to have your experience report publicly you may write a customer review by clicking "Get Involved" on **************************.
We would like to thank you for bringing this to our attention as it will allow BBB to monitor the companys complaint activities, in case a pattern of complaints should develop.Business Response
Date: 06/20/2025
Thank you for contacting Sono Bello. We are sorry to hear Ms. ****** will not be moving forward with her surgical procedure. Our Practice Manager has been in contact with her and they have reached a resolution. We ask that if she has any questions or concerns that she please contact our center.
Best,
Sono Bello
Customer Answer
Date: 06/23/2025
Complaint # ******** Sono Bello refunded the money that I paid for surgery. It cleared today, June 23, 2025. Thank you for your assistance, ****** ****** ********************Initial Complaint
Date:06/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint Against: Sono Bello **************** Agreement: August 2024 Amount in Dispute: Approximately $4,690.00 To Whom It May Concern,I am writing to formally file a complaint against Sono Bello regarding an unresolved issue involving a refund for services that were never *********** August 2024, I signed up for liposuction procedures with Sono Bello and paid a deposit, along with additional funds totaling approximately $4,690 beyond the initial non-refundable deposit. Before my scheduled procedure, I sustained a concussion and was medically advised to postpone the surgery. I promptly informed Sono Bello of my condition.When I contacted Sono Bello several months later to cancel and request a refund of the funds beyond the initial deposit, I was met with resistance. The representative I spoke to was uncooperative and ultimately refused to process the refund, despite the fact that services had not been rendered.On June 5, 2025, I attended a pre-op appointment to reconsider the procedure. After further evaluation, I determined that I do not wish to proceed. At this point, I again requested a refund of the funds I paid beyond the non-refundable deposit, but was told that because more than six months had passed, the funds were considered expired and would not be returned.I find this policy unreasonable and unethical. The fact that Sono Bello is refusing to return $4,690.00 of my money for services that were never performed is unacceptable. I believe I have made multiple good-faith efforts to resolve this directly with the company, and now seek the assistance of the BBB in facilitating the refund of these funds.I would like a full refund of the entire procedure $7,480.00. At the very least, the minimum refund of $4,690.00 I paid after the non-refundable deposit, for services never performed.Thank you for your time and attention to this matter. **** ******* ************** ******************Business Response
Date: 06/22/2025
Thank you for contacting Sono Bello. We are sorry to hear Ms. Spurlin will not be moving forward with her surgical procedure. Our center has initiated her refund process. We ask that if she has any questions or concerns that she please contact our center.
Best,
Sono Bello
Initial Complaint
Date:06/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 4/18/25 I went in for an evaluation where I thought I would meet with a doctor to go over if i was a candidated or not. Instead I felt pressured to sign an agreement and pay for a procedure before even being evaluated by a physician. I had one pre op procedure where I was photographed and met the doctor *** hardly examined me. After the procedure on 4/25/25 I followed the guidelines I was given on paper as well as verbally although some of the information was contradicting. I went to my post op appointment where the doctor didn't see me and I was only photographed. The healing phase has ended and there is no change in the procedure area other than a hard lump now that in someway looks worse than before the procedure. I feel like I was taken advantage of and when reviewing my paperwork the options the recommend is more surgery if they deem fit. I would just like my money back and to move on from this. I feel robbed and taken advantage of.Business Response
Date: 06/18/2025
Thank you for contacting Sono Bello. We are sorry to hear Mr. Perez is not satisfied with his surgical procedure, patient safety and satisfaction are our top priorities. Our center attempted to contact Mr. Perez after we received his complaint but were unsuccessful in reaching him. We ask that he please return their phone call at his earliest convenience.
Best,
Sono Bello
Initial Complaint
Date:06/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unnecessary surgery was preformed on me and I was not properly advised by a Licensed physician prior to my surgery. I was never given a chance to see a physician until my surgery date when I was already administered drugs. I was treated unfairly and was ignored during surgery suffering lots of pain during and after procedure. I requested 2nd opinion with a different physician who informed me the reason I did not get results from this surgery is because I was not a candidate and this surgery should have not been offered to me. I requested a refund due to this and they offered me additional laser treatments that I was also having done there. I was later told later in reviewing my file after its already been done that I should not have this treatment done to me because I am a Breast Cancer survivor and it should not be done on cancer patients. They also offered a partial refund which was less than half of surgery cost. I went on to file a complaint outside of that office and was told it would be escalated for a full refund. I am now trying to get status and I am being told there is no corporate office or way to contact anyone other than local office which I do not wish to further deal with.Business Response
Date: 06/18/2025
Thank you for contacting Sono Bello. Our Patient Relations Manager has been in contact with Ms. ****** and they have reached a resolution. We ask that if Ms. ****** has any further questions that she please contact our Patient Relations Manager directly.
Best,
Sono Bello
Customer Answer
Date: 06/19/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** ******Initial Complaint
Date:05/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had the AbEx procedure and a pubic lift in October 2024 at the ************* Sono Bello location. I was concerned about my sides after surgery because they stuck out. I kept being told at my follow-ups that it was normal and just swelling. It was not swelling. They finally admitted it was dog ears and there was a problem but I had to wait for the 6 month appointment for the doctor to take a look. At that appointment, he agreed and signed off that I should have a revision surgery and it was covered by the initial agreement. They said they would put in for the revision and would contact me to get me scheduled. It's been over a month and I've called twice and they just say "Corporate isn't approving revisions at this time, they are on hold and they have a list and would contact me when corporate allows them to start scheduling. That they do not have a time frame of when they will start allowing revisions again". I am upset that they are just putting me on 'hold'. I look at myself in the mirror every day and am disappointed in how I look and it affects my mental well being. And there is no one to contact about this. I tried calling a Sono Bello 'corporate' number in ******************* and was just told they can't do anything, that they'd have to send me to the ************* office. Which they're going to not do anything and say again "Corporate isn't approving revisions at this time, they are on hold and they have a list and would contact me when corporate allows them to start scheduling. That they do not have a time frame of when they will start allowing revisions again". I just want a clear answer of when Sono Bello will take care of the issue and get me scheduled to fix the problem.Business Response
Date: 06/13/2025
Thank you for contacting Sono Bello. We are sorry to hear Ms. ****** experience has not been exceptional, patient safety and satisfaction are our top priorities. A member of our management team contacted Ms. **** and she has been scheduled for her touch up procedure. We ask that if she has any further questions or concerns that she please contact our center.
Best,
Sono Bello
Customer Answer
Date: 06/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ****Initial Complaint
Date:05/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paid for the surgery and had a death in my family so I had to cancel. Business refuses to refund me.Business Response
Date: 06/20/2025
Thank you for contacting Sono Bello. We are sorry to hear Mr. Hayslip will not be moving with his surgical procedure. Our Practice Manager has been in contact with him and discussed what is needed to move forward with his refund. We ask that he please contact her directly when he is ready.
Best,
Sono Bello
Initial Complaint
Date:05/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 03/27/24 I was given medication to "sedate me." about ***** minutes passed by when I was headed to the procedure room, I was injected with ********* where the cuts where going to be made, then after, a device was inserted, I believe it was supposed to numb me internally. IT DID NOT WORK, and I made sure to express my pain during my procedure, wanting to reach with my hands where the pain was felt, to then be instructed not to touch myself. It was the most agonizing pain I had ever felt.On 04/04/24, I had my first Post-Op appointment. I expressed to the doctor how horrible my experience was, and because of the pain I endured, I was hesitant about the 2nd part of the procedure. I was dismissed and informed that I was already given the highest dose of medicine to prevent pain and that most patients don't ever complain of pain the way I did. I was left with that sentiment.On 06/26/24, I had my 3-month follow-up. In this appointment, I expressed that I didn't foresee a potential 2nd part due to the pain, and that if we could find a solution to avoid this, IF I did decide to move forward with the next procedure. I was informed again that I was already at my max for "sedation".In October of 2024, I reached out to Sono Bello via phone call and email, hoping to get a refund on the procedures that I had not received. I informed the ************ Consultant that my health was not in a position to move forward with the procedure, especially with the pain I endured. I sent the proper documents for their review and was later informed on 01/22/25 that the health records I provided did not indicate I was a non-candidate. I have hypertension and have a Liposarcoma in my abdomen, to give you insight.After the pain I endured along with the disregard of my health, I do not feel safe to proceed with any procedure, nor was I satisfied with the previous procedure, and I request a refund on all the services I did not receive.Customer Answer
Date: 05/27/2025
AUTHORIZATION FOR RELEASE OF HEALTH INFORMATION TO THE BETTER BUSINESS BUREAU
To: Sono Bello
I, Shirley Irula Martinez, authorize:
My health care providers and health insurance plans, including my insurance carrier or HMO, to release to Better Business Bureau (BBB) any medical, payment or insurance records related to the complaint I filed with BBB so that BBB, at my request, may assist in the resolution of my complaint;
BBB to use or disclose any medical, payment or insurance records related to my complaint to my health care providers and health insurance plans to the extent necessary to assist in the resolution of my complaint; and BBB to use the information about my experience for research on industry marketplace practices. The research may lead to the publication of aggregate and demographic data but will not result in the reporting or publication of any protected health information.
I understand that:
BBB may re-disclose the information it receives and thus HIPAA or state law may no longer protect this information; I may revoke this authorization by giving written notice to BBB; if I revoke this authorization, then BBB will no longer be able to proceed with its efforts to assist me in resolving my complaint; the authorization to disclose or use my information for non-research purposes expires upon the closing of my complaint; a photocopy or facsimile of this authorization will be valid; and my health care provider and health insurance plan may not condition treatment, payment, enrollment or eligibility for benefits on my signing of this authorization.
Yes, I understand and Authorize - Insert your name here: _Shirley irula Martinez_________ Date: ___05/27/2025___
Relationship to Patient:_________________________
(If the person signing the release is not the patient, please state the relationship to the patient)
PLEASE NOTE: All complainants 18 years or older must sign this authorization, unless they have a guardian, personal representative or are incapacitated. If so, the signer must submit written proof of his/her authority to act for the complainant. A parent or guardian must sign on behalf of a minor, except for an emancipated minor or where law allows a person under 18 to consent to health care treatment without the consent of a parent or guardian.Business Response
Date: 06/17/2025
Thank you for contact Sono Bello. Our Practice Manager has been in contact with Ms. Martinez and they have reached a resolution. We ask that if she any further questions or concerns that she please reach out to her directly.
Best,
Sono Bello
Initial Complaint
Date:05/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Surgery June 2024 Total paid was $15,428.21 Was promised high quality results in lipo suction that was performed on multiple areas that failed too meet the standard of care Originally, I was scheduled to have multiple areas treated in a single session by the same surgeon. However, I was informed during the first procedure that the surgeon had run out of time, and I was rescheduled for a second session. At that second procedure, a completely different surgeon began the operation without my prior knowledge or consent. I only realized this after experiencing severe pain and noticing a different face above me. I was then given an eye mask and told to stay still. The ********* was ineffective, and my distress was acknowledged post-surgery, though no further action was taken at that time.Following surgery, I was meticulous in my recovery process. I underwent lymphatic massages, wore multiple compression garments (each costing over $100), and used home massage tools multiple times daily. Despite these efforts, I saw no improvement in my results. In fact, some areas, particularly my hips, now appear larger and more uneven than before the procedure.When I voiced my concerns during my six-month evaluation, I was told I would need to pay an additional $2,500 for a revision to correct the unsatisfactory areas. This is deeply frustrating, considering I had already spent $12,228.21 on the procedures and an additional $3,200 on Venus ****** treatments, which I was advised to purchase to improve my results.disheartening. Your teams handling of my concerns, including the last-minute change of surgeon and the ongoing financial demands, reflects a lack of transparency and accountability.I am requesting a revision at no additional cost and a partial refund for the original procedures that failed to meet the standard of care and outcome that was promised. If this matter cannot be resolved directly and amicably, I will consider filing a complaint with the medical board.Customer Answer
Date: 05/27/2025
AUTHORIZATION FOR RELEASE OF HEALTH INFORMATION TO THE BETTER BUSINESS BUREAU
To: Sono Bello
I, ****** *******, authorize:
My health care providers and health insurance plans, including my insurance carrier or HMO, to release to Better Business Bureau (BBB) any medical, payment or insurance records related to the complaint I filed with BBB so that BBB, at my request, may assist in the resolution of my complaint;
BBB to use or disclose any medical, payment or insurance records related to my complaint to my health care providers and health insurance plans to the extent necessary to assist in the resolution of my complaint; and BBB to use the information about my experience for research on industry marketplace practices. The research may lead to the publication of aggregate and demographic data but will not result in the reporting or publication of any protected health information.
I understand that:
BBB may re-disclose the information it receives and thus HIPAA or state law may no longer protect this information; I may revoke this authorization by giving written notice to BBB; if I revoke this authorization, then BBB will no longer be able to proceed with its efforts to assist me in resolving my complaint; the authorization to disclose or use my information for non-research purposes expires upon the closing of my complaint; a photocopy or facsimile of this authorization will be valid; and my health care provider and health insurance plan may not condition treatment, payment, enrollment or eligibility for benefits on my signing of this authorization.
Yes, I understand and Authorize - Insert your name here: ________Tracey ******* ____________________ Date: _______5/27/25_____
Relationship to Patient:_________________________
(If the person signing the release is not the patient, please state the relationship to the patient)
PLEASE NOTE: All complainants 18 years or older must sign this authorization, unless they have a guardian, personal representative or are incapacitated. If so, the signer must submit written proof of his/her authority to act for the complainant. A parent or guardian must sign on behalf of a minor, except for an emancipated minor or where law allows a person under 18 to consent to health care treatment without the consent of a parent or guardian.Business Response
Date: 06/08/2025
Thank you for contacting Sono Bello. We are sorry to hear Ms. ******* is not satisfied with her surgical results, patient safety and satisfaction are our top priorities. Our center contacted Ms. ******* after we received her complaint to address her concerns, she has been scheduled to meet with our surgeon on July 14th to evaluate her results. No refund is due to Ms. ******* as all services purchased have been rendered. We look forward to seeing her at her upcoming appointment and ask that if she has any questions or concerns that she please contact our center.
Best,
Sono Bello
Customer Answer
Date: 06/09/2025
Complaint: 23381487
I am rejecting this response because:
Upon speaking with *** ********* from Sono ***** she offered me an appointment to be evaluated by the ** concerning the issues in my complaint. I continued to ask her about the refund that was included in my complaint and she did NOT say that they would not be refunding me but they would have to evaluate me first. This company is completely bogus in what they say and do! I did not agree to a revision but an appointment only! Because of this. She played off having an unknown ** doing my surgery as it was very common to the facility. What????? Please do your research and read all these complaints first!!!
Sincerely,
****** *******Customer Answer
Date: 06/17/2025
They scheduled a follow up appointment for July 14.
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